Rated 5 out of 5 by G2March12 Simply Amazing!
My now husband and I chose the St Regis Bahia Beach Resort as the location of our wedding. It is undeniable that the grounds of the Resort is truly a paradise and so breath taking. Though it rained on day of our wedding, the staff did everything in their power to make it perfect. Our butler JOSHUA was the Best! He was sweet, caring, personable, and professional, which made our experience relaxed and memorable. We brought our small dog on our trip for the first time. The Resort was pet friendly and the staff was so loving towards him which made us feel so welcome. We can't thank the staff enough for all that they did to make our experience the Best!
August 12, 2014
Rated 4 out of 5 by Kelly3341 Great resort and exceptional service
I truly enjoyed staying at the resort, as part of a company meeting. I have a couple pieces of feedback:
1-When my Privacy light is on for my room, room service and housekeeping still knock until they don't hear someone and enter. That's not privacy. It's not possible to take a nap or have private time if some one is entering.
2-Room service was exceptional. However, inform chefs to take note with utensils they use to not cross-contaminate. My fruit plate tasted like onions, which was caused, I assume, by someone using the same knife for both cutting onions and my fruit plate.
August 1, 2014
Rated 5 out of 5 by MissLex22 Luxurious, Heavenly and Top-Notch
My girlfriend and I recently stayed at your Bahia Beach property in Puerto Rico. The resort was immaculate - beautifully taken care of, the customer service was top notch, the food and accomodations were first rate.
July 21, 2014
Rated 5 out of 5 by Corty Excelent Services
The. Kindness and high level of service and attention from all The Staff has been superb and highly apreciatted .
We have enjoyed very much our stay at The St Regis hotel in Puerto Rico.
The Best professionals as Carlos in the beach, Eric as a supervisor, Juanita, José Márquez, Liza and the general manager Tiago made us an unforgettable trip!!!
August 12, 2014
Rated 4 out of 5 by Bertha2014 Excellent service, average comfort
We stayed for a weak in a low season. The service is exceptional, the personnel is friendly and trained, it's definitely a 5 diamond hotel service wise. The food is excellent. The Spa is a little expensive but on a very high quality level. It's far from the city and all the night life, be prepared to pay up t0 $200 a trip to get to civilization.
The disappointment was in the room itself. We stayed in ocean front suite, which is not actually ocean front but is surrounded by a garden. There is an issue with mosquitoes, cats and humidity. The AC in the rooms does not help, they probably need some kind of dehumidifiers installed. The linens are always damp and every night is a torture. The comfort ability of accommodation is less than average, especially minding the rates you pay.
August 9, 2014
Rated 1 out of 5 by Fran This Hotel Needs More Lounge Chairs & / Or Another Pool
When we arrived at the pool we were told there were no more lounge chairs. They said people come to the pool btw 7-8:00AM to reserve chairs. We then proceeded to the beach & just stayed there. The next day we went back to the pool & there were 2 chairs left in the shade so we decided to go to the beach again. Only this time they didn't have any chairs left there either!! OUTRAGEOUS! I have no interest in reserving a chair at 7 AM ... it totally reminded us of a family trip to the Atlantis. RIDICULOUS!!! The manager somehow got us 2 chairs by the pool when we complained & even offered us a cabana. We told him we only wanted the chairs & weren't looking for anything free. After 2 hrs of enjoying the lounge chairs we went to get lunch & left some of our stuff on the chairs only to come back to find our stuff removed! Apparently the cabana was sold & they needed our chairs! NO APOLOGY was even given nor did they find us more chairs!!!! WE WILL NEVER GO BACK. The St. Regis should be ashamed to charge $1000 day without having enough chairs to accommodate ALL their guests. TRULY SHOCKING!!
January 23, 2013
Rated 5 out of 5 by Javier2929 Outstanding service
From the moment to walk into the lobby, you feel welcome and the hotel staff makes your stay a memorable. I have stayed multiple times at the resort and plan to continue visiting the property as everyone in the family enjoys the service and the little details that really make a difference.
Best of all, the property is pet friendly and our dog had the best time of all.
August 5, 2014
Rated 4 out of 5 by Nicolas66 Wonderful property except for the beach
I really enjoyed my stay at the St. Regis in Puerto Rico. Everything was as expected from a St. Regis quality property. The staff was great, the room amazing, the "fern" restaurant world class, the pool distintive, and the stay incredible. I did not enjoy the beach...was a bit dirty and cloudy water. Unfortunately nothing to be done about the ocen water (there is a river that cuts thru the property that brings lots of "silt" to the ocen from the rain forest), but the would have expected a bit more about the beach...it was quite dirty with debries, platic bottles, etc.
December 9, 2011