Rated 5 out of 5 by AndyWTaipei Great facilities and services
I have been to this resort multiple times before and it's always up to my expectation. Nice lobby, big swimming pools, nice maintained private beach. The room is a bit outdated comparing to my 1st visit but still okay for me. The all-sea-view is a very big plus for this resort. Very relaxing when sitting at the balcony for a couple of drinks with 180 degree sea-view at anytime of the day.
They upgraded me to suite and the room has separate TV area. Wide space in the roomand the bathtub is nice and clean. Breakfast is nice (wide variety of choices), the Chinese restaurant is very reasonable priced (I had dim-sum lunch there) and it's the same price range as any other dim-sum restaurant you can find in town.
I also enjoyed my time at the lounge with beers, and wine / snacks during happy hours. The staff at the lounge is very helpful. I asked them to help me chill my own wine and they help me to arrange nicely, and even helped me to transfer to the vip service team after their service hours. I would like to say thank you to Della/Elaine/Jessia and Amaris at the lounge to provide assistance that I ever ask.
Would recommend to anyone who wants to enjoy nice sea view with great facilities and good services.
July 31, 2015
Rated 5 out of 5 by Fruit A Million Dollar View
Oh... my God... What a wonderful hotel !!!
You don't need to go to Hainan or Hawaii, you can be in Shenzhen to have the feel of it. Ok, may be not 100% Hawaii because the sun shows up less frequent but close enough to me.
I knew this hotel is in Shenzhen for many years, but somehow I never stayed here, but picked those in the city center i.e. St. Regis, Westin, etc. until my company's summit on March this year. I was stunned by how nice of the atmosphere, the view, the sound of the ocean waves, and most of the staffs in this hotel.
My first stay was only a few days, so I decided to stay a little longer for this second time and the experience is as good as the first time if not better. Here are few highlights that I observed or experienced in this hotel:
A million dollar view from the rooms, I believe they are all facing the ocean. I got upgraded both times to a better room (suite) though due to my SPG status.
Indoor and outdoor swimming pools with the ocean right next to them. Not like most of the other hotels in Shenzhen, the air seems to be fresher in this hotel, the nature seems to be closer, the facial reactions of the staffs seem to be more real.
The staffs in the club lounge are very nice. They are not necessary to be super model pretty, but they are well trained with good manner even under stress (yeah...I am one of those PITA customer). They react as real human beings, instead of some fancy smiling robots without brains.
However, the food in this hotel has space for improvements at least for the outdoor BBQ and breakfast that I tried. I heard that the Chinese restaurant on 1st floor is not owned by the hotel but a local chain, I am a little disappointed by the Chinese restaurant as well (tried two times).
Also, for the business travelers, if you are one of those that has to have a pub or club close by for the night entertainments, this is probably not the place. There are some stores, bars and restaurants within 15~20 minutes walk from the hotel, but they are not as conveniently located as the St. Regis, Westin or Sheraton Futian in the city.
Overall, a very impressive hotel, I will definitely go again.
May 24, 2015
Rated 5 out of 5 by GalenX Nice and sweet experience
I spent my birthday there. The customer service is so great and offer me a birthday cake. Room view is amazing. Food is great. It's the best 5 star resort in Shenzhen
March 30, 2015
Rated 5 out of 5 by Jonathan81 Executive Lounge Crew Rocks
Nothing to complain about, it is indeed a wonderful stay. I would like to extend my special thanks to the staff working at Executive Lounge, they are the best crew I have ever met throughout my stays within Starwood hotels so far.
March 19, 2015
Rated 5 out of 5 by freeo555 this hotel was very well run
I found my saty at the hotel to be very pleasent indeed,
the staff where excellent and the girls in the
club lounge especilly sunny very good at their jobs.
Also Michael and robert in the downstairs
lobby bar are very nice staff to have and work
very hard for you
I will return for sure thanks
October 29, 2014
Rated 4 out of 5 by Dmason The staff of the hotel is like our friends
the hotel staff both the front desk manager Justin Hou or the concierge staffs are warm and professional. They helped us with every thing we needed. They made us feel at home and they are like our friends.
This made our stay nice and enjoyable.
We thank them for their effort.
September 3, 2014
Rated 4 out of 5 by twinsw great location, decent food, water supply sometimes unstable
great location - close to beach (private beach), outlet, theme park. chinese restaurant is decent and value for money- though sometimes the food can be very salty and ingredient not very good (e.g. worst australia steak i've had). One thing the hotel can improve is the hot water supply. We experienced no hot water while my family was taking shower - luckily it is summer now
August 25, 2014
Rated 5 out of 5 by Bill3334 Great experience in Sheraton
Pool and water slide in this resort was great. My kid really enjoyed this. Room condition was quite good with great view. The staff was also very kind. However, the price of restaurant is some what expensive. Seafood BBQ buffet was more than 400RMB / person and this was beyond my expectation. Anyway, it was fatastic experience overall. Thank you for the Sheraton.
August 13, 2014