Rated 5 out of 5 by Phil43 Good Hotel
Good all round hotel, really enjoyed our stay.
Staff very friendly.
Food was excellent
Good bar staff
Grounds well kept.
March 10, 2014
Rated 4 out of 5 by pallen Excellent location and superb all-inclusive
Splendid staff everywhere and we were especially satisfied with the room cleanliness.
March 8, 2014
Rated 4 out of 5 by paps superb staff
great location, rooms more than adequate,
superb friendly staff really make this a fab hotel, made us and our children feel very welcome and special.
March 5, 2014
Rated 5 out of 5 by Julie7014 A welcome return to the smiling coast!!
After a very stressful 2013 my husband and I decided to visit the Sheraton once more as we both wanted a relaxing and uncomplicated holiday. On arrival at the Sheraton on 3rd January, exactly the same time as last year. It was like coming home! We were welcomed with open arms by Francois and the rest of the staff on reception. We were shown to our room within minutes and once again it was a beautiful palm beach room with the sea just a stones throw away! It was lovely to see so many of the staff had been retained from the previous year., Maire with her radiant smile, Chris with his great sense of humour, Mohammed and Forday from the bar and Dtinnue, who is responsible for the great guest activities, to name but a few of the excellent staff! The food and wine was up to its usual high standard, all freshly cooked and prepared with a huge choice, all prepared under the watchful eye of the french head chef, Laurant, who once again excelled himself when cooking my favorite, Lobster! All in all it was an excellent holiday and just what we needed and I personally wouldnt hesitate to recommend this hotel to our family and friends.
It must be remembered though that this is Africa, and sometimes things do lack the polish and sophistication of perhaps some of the Carribean islands, but to be honest, too much polish would ruin what is the natural ambient beauty of a wonderful country.
With our thanks to you all, Julie & Chris 'S'
January 29, 2014
Rated 2 out of 5 by Matt1103 Bad Service
Everybody has an own view on tips for service. In case of this Sheraton hotel, be absolutely aware that the hotel staff will provide "no service" or "very bad service" if you do not tip them for every action they take. That goes for the cleaning lady, to the guy serving coffee at breakfast and the poolboy. Not tipping or not tipping enough actually results in unfriendly behaviour of the staff. This Sheraton does not maintain a minimum level of service that goes with a five star rating and price. Nor belongs to the brandname of Sheraton.
January 14, 2014
Rated 5 out of 5 by Janet61 Great hotel, great location.
This was our first time in the Gambia and we were blown away with our experience. The staff went out of their way to make our holiday very special. The food in the restaurant was consistently great and a credit to the catering team. The staff in the pool area and bars were friendly and efficient and our room was comfortable, Thank you for a great holiday.
February 24, 2014
Rated 5 out of 5 by Peter099 good mix of luxury and pleasure
excellent experience with professionally trained staff. Great room view over the ocean; even if room at ground level; life music entertainment.
February 26, 2014
Rated 4 out of 5 by Nagabushan one of the best hotel for memorable holiday
The staff are exceptionally good and caring. There are two areas that require improvements, one room maintenance and restaurant.
Room Maintenance - too many pests in the room and flooring is poorly maintained.
Breakfast at the restaurant has limited spread and especially fruit display is very poor that makes the guest not to eat. Also, around 9.30AM (closure to the closing time) one has very limited choice. Secondly, inordinate delay in service
January 20, 2014