Rated 2 out of 5 by CodayJM Honeymoon Nights
This hotel needs improvement. Our bathroom was not clean and as Platinum members we received 0% amenities. No points for the stay, we had to ask for water, and no internet in the room. While the views are nice the hotel staff left us underwhelmed. Once we had an upgrade confirmed it included a car to the airport. Upon asking to confirm this we had to show proof to the hotel as they did not believe us. When we checked out we had been charged for mini-bar items we didn't use. Of three SPG hotels we stayed at during our stay in Greece this was by far the one we would not return to.
July 21, 2012
Rated 2 out of 5 by katiana Very bad service and most of the stuff is rude
The reception staff was rude, the concierge -reception as well, in fact everybody was kind of rude apart from the night shift porter and receptionist. Also it must be the only place where they charge you this amount of money and don't provide complimentary water or coffee in the room, and i am a gold spg member ( they have the machine but not the coffee)!!
The location is excellent though.
July 5, 2012
Rated 3 out of 5 by druck nice, but not great
Overall, a good place to stay. I stayed there twice this summer. The food is great, the view amazing, and the pool and beach are just wonderful. It is very clean and all the usual amenities are available.
Two things disappointed me quite a bit: the condition of the rooms, and the limited English skills of the staff.
Unfortunately, the rooms are a bit tired by now, with the exception of the bathrooms which are great. For examples, the irons are old non-steam irons, and the surfaces of the furniture are quite scratched and used.
The staff generally only seems to understand basic English, which makes it very hard for them to deliver exceptional service. For example, when you ask for "yoghurt dressing on the side", all they hear is "yoghurt dressing". Or it can take three calls with the front desk staff calling back to confirm before you actually have a dinner reservation. It takes patience, and even then you too often end up with something not quite what you asked for. To me, fixing this shortcoming would be the most important for the resort, especially for English-speaking guests.
As a Platinum SPG member I did not see any special recognition beyond the usual upgrades. The welcome drink in the room was not what is on my file as my favorite (I like sparkling water rather than flat water).
So overall, a nice place for a nice vacation, but not a great place that I would recommend for an exceptional vacation or honeymoon.
August 25, 2012
Rated 4 out of 5 by PAbuckeye Nice resort, far from town
Secluded resort with a neat pool/beach area - although it is not a typical large sandy beach. Very crowded during our stay. Rooms were fine, modern. Location is either a plus or downfall depending on your point of view. You must take the hotel shuttle (which has limited times) or a taxi (or taxi to light rail/subway) into town. This gets a bit expensive if you want to go in/out on your own schedule. You can't really walk to any restaurants outside of the hotel, either. Nice recognition of our honeymoon, and very friendly staff.
December 19, 2011
Rated 1 out of 5 by JohnKay Not Worth Staying Here, No Value for Money
Hotel offered a stay of 325 EUR per night or the same room for 395 EUR, an offer which would include champagne and strawberries and a late check-out (provided there was availability). We chose the second option and there did not turn out to be availability. But in the final analysis, what was the point of paying extra for this offer - most hotels will allow a late check-out free of charge provided there is availability so this was definitely a trap, while the strawberries and the champagne (a really cheap variety I should add) were not waiting for us upon arrival but came almost two hours later as we were leaving to go to dinner. The following day we asked for help with our luggage but the man did not come until 20 minutes later - we met him half-way down the corridor as we had given up and had started to carry our luggage to the reception by ourselves.
September 7, 2013
Rated 2 out of 5 by JMcP Lackluster Service for the price
Nice facility but poor services. Slow check in and unhelpful front desk. Lack of clean towels at the pool. Lack of bar service at pool as waiter sat in bar and didn't make the rounds. Restaurant was closed. Only options were $20 Euro pre-made sandwiches. Literature in room was stained and old. Seems to be struggling from Greece's financial woes...
October 11, 2012
Rated 3 out of 5 by Brett74 This hotel has great facilities but is let down by staff service
A Beautiful setting with stunning views and weather. Some of the staff are fantastic, while a lot really let the overall experience down with poor service. Countless times, drinks or orders don't show up. Staff say they will do something and not follow through, or are rude and non-responsive with simple requests.
Another disappointing feature is the standard of internet speed and accessibility throughout the hotel. In this modern age, wifi is a necessity, and the speed and amount of dropouts was terrible when internet access was a business necessity.
August 21, 2013
Rated 5 out of 5 by Betts Clearly the best in Athens
The hotel, it's location and the staff were excellent. The rooms were extremely comforanle and no request wentbunattended. This hotel is located a good distance between the airport and the centre of Athens with the luxury of beach, amazing resort facilities and the best restaurants. Breakfast was amazing and served til 11am. Highly recommended and the place to stay!
July 26, 2012