Rated 3 out of 5 by KathyG7460 Needs better customer service
We were very disappointed in the service to guests and also the resort. The beach in the morning was littered with cups from the day before. Towels were not easily accessible to guests. You had to get them from the bar? We found the staff except for those that worked on the Starwood preferred floor not very friendly. The property is beautiful and we enjoyed our stay but I don't think we will be returning. When choosing a hotel service is most important to us. We did not feel this resort lived up to our expectations.
July 18, 2014
Rated 5 out of 5 by Demos46 My stay at Arion
This hotel is definitely one of the top hotels I have ever stayed at. I have stayed here twice in the last 8 months and have found both visits unforgetable. The hotel is situated in the most beautiful location with outstanding views of the sea.ThePool and beach were amazing. The restaurants were also amazing at the hotel and the surrounding ones(definiely go to Ithaki restaurant and ask for Mihali and tell him you were recommended by Jimmy from Chicago, you will thank me!!) just a 5 minute walk away were the best of the best that Athens has to offer. Most important of all the staff at the Arion, from the general manager, to the front desk, to the pool attendants to house keeping is simply phenomenal. They are the most helpful, courteous,accommodating, nice and friendy people you will ever come across. I want to also take a moment to thank Mihali(yes another Mihali) the pool attendant for finding my lost watch which I left at the pool the evening before. Thank You, Thank You for an Amazing visit!! Hopefully i will see you in a few months again.
July 18, 2014
Rated 2 out of 5 by MrsMorait Tired hotel.
Arion used to be a wonderful 5* resort hotel in a truly breathtaking spot in Athens. Sadly, today Arion is only the shadow of its former self.
We spent our weekend there and we were very disappointed to discover just how tired the hotel looks and feels. We had read the reviews but hadn't realised we 'd be paying a high three figure amount night for a torn bungalow tent, a sunbed cushion with big holes, rusty gutters and an old deck full of bird crap. The deck hadn't even been swept before our arrival - it was full of pine needles and dirt. Worst value for money ever, and most certainly the worst experience we've had in a Starwood hotel.
The scenery is of course majestic, the food (both room-service and Nobu) is outstanding, but for the duration of the weekend we couldn't help thinking that had we known the hotel's terrible condition we would have opted for another resort.
Finally, as far as service is concerned - most of the staff were wonderful: super-polite, helpful and kind. Two exceptions: the receptionist that was chit-chatting for a personal matter with his assistant for the duration of our 10' checkout and a waiter that instead of assisting my husband carrying his breakfast to the table, he practically shoved him so that he'd go through the door first. (!)
Dear hotel management, please don't respond with the customary "we are sorry we failed you" canned response; if you were indeed sorry you 'd have heard feedback from dozens of travellers before us and you 'd have managed to improve the resort.
July 14, 2014
Rated 3 out of 5 by TexasGirl Preferred Guests are not Preferred here
Every bell man, room service employee and maid had impeccable manners, good English and eager service. However, every woman we encountered at the front desk seemed to have a cold attitude. "I am a preferred guest" was met with "You have to just call customer service, I don't know anything about that". We asked one to send ice and heard, "Go to your room and dial "0". I asked a question about the spa special and was interrupted mid sentence with "You will just have to ask the spa about that, it is downstairs." Also, the concierge would only provide sightseeing suggestions that were guided tours - very cookie cutter.
November 30, 2011
Rated 5 out of 5 by MS14 Above expectations
In one sentence the hotel is above expectations, facilities and personnel
July 1, 2014
Rated 3 out of 5 by Rexy1228 Aspires to Luxury, Misses the grade
The bungalows are near perfect in design & comfort. Could not ask for more. However, with the exception of a really good breakfast, the "Italian" and "Greek" restaurants are a big disappointment. First is the very small number of selections on the menus. Next, the portion sizes are way too small. Then, the prices are way too expensive for what you receive. Sunday night dinner on 22 June 2014 saw 3 out of 5 selections not available. The one fish item was a very meager serving. Giving the "Greek" restaurant one Michelin star is a joke.
June 24, 2014
Rated 3 out of 5 by MTGeenen Hotel needs facelift
Nice staff, good facility but it is showing its age and needs a facelift. I stayed on SPG points, and when informed upon arrival that it would cost me about $500/nt if I chose to pay instead, I stayed with the points. No way ...... Overall not bad but it really does need some work.
June 26, 2014
Rated 2 out of 5 by Ayman 3 star hotel standard with 5 star prices!!
Lobby: Average reception area, with poor design. The sitting area of the lobby lounge is more presentable.
Check in only in reception not executive lounge. Not escorted to the room as other luxury collection hotels. There are only 2 receptionist and not enough to cater for the demand at times. Plus bad sewage smell in the reception area. Guest room: spacious with modern contemporary design. Nice balcony area sea view. However the suite is below the standard of suites of The Luxury Collection.
Bathroom: modern, and spacious with steam room in shower.
Executive lounge: very poor with very limited variety of food and drinks, and is not serviced. The sea view balcony area looks nice but the area is dirty and not cleaned.
Room service: good service but during the day of the strike, there were employees however our room was not cleaned which I believe is not proper, especially that we are paying for a service.
Breakfast: good variety of food Concierge: never saw the person and was actually off on Monday which is presumably a working day.
Reception team have a limited background to offer concierge services which is expected anyway as its not their job. Plus the map shared is very poor and not clear compared to the ones of other hotels.
Location: Beach property, 40 minutes from central athens. only 2 free shuttles to city center at 9am and 4pm which is very limited and believe not acceptable.
Other: Internet was charged for 3 days although was not informed of any charge when I have requested the wifi access point. No authority at front line to waive such a charge, and had to escalate a number of times although its a wrong business principle in offering something without disclosing charges!
October 26, 2012