Rated 5 out of 5 by StevenDH Top service and beautiful resort and grounds
I stayed at the Sheraton Algarve for business (attending a conference). The resort is just amazingly beautiful, on the cliffs overlooking the beautiful coast. The grounds are well kept, the rooms are beautiful (mayby a little outdated in furniture) and the staff is overfriendly. The only things missing in the room were a water kettle for tea/coffee and a shoe spoon(which is in other 5* hotels more a standard than an extra) and plugs! I only found one useable plug to charge my computer/camera/iphone... so very annoying. Also, a bottle of complementary water in the room would be recommendable as well, as there is only 1 very small bottle at 4€ of mineral water in the minibar. I did like a lot the toiletries in the bathroom and appreciated the daily turn down service. The food was very nice. A lot of choice at the breakfast buffet. The à la carte restaurant has a lot of choice but I would say it's quite expensive. The drinks are expensive as well (from minibar to bar and restaurants).
June 21, 2012
Rated 5 out of 5 by Bearsontour Truly deserving of the 'Luxury Collection' Category
Although it was out of season we had a truly relaxing and most enjoyable stay. We intend to come again during the main season to enjoy all the additional facilities which this hotel offers. We felt special from the very start and the staff were most helpful and attentive, and were a tribute to the leadership which is evident in this hotel. Our return journey was delayed by three days due to strike action but the hotel staff took this in their stride and their attitude in accommodating us for the extended period made it all seem like victory rather than disaster. Our thanks to all concerned.
December 17, 2011
Rated 2 out of 5 Generally poor
- large and busy resort
- poor servive
- staff too busy - long time to be served: don't answer the phone
- had food cleared away at breakfast before finished
- hotel clearly too big and busy to cope
- lunch food was poor; dinner better
August 22, 2012
Rated 5 out of 5 by Albert27 Great Experience
Everything was great, from the welcome at the front desk to the beach facilities, the restaurants, bars and golf course. A very relaxing, enjoyable time....great staff!
September 23, 2013
Rated 5 out of 5 by LRDM Beautiful place beautiful people
Goes without saying that the setting for this hotel is stunning. The grounds, the beach and the scenery are great whether you want to chill out by the pool or play a round of golf. And the hotel building itself lovely, very clean very comfortable. But there are lots of hotels around the world that are equally well built in lovely places. I do not usually write reviews but having just spend an intense days at a conference here I was suddenly struck on my return home how fabulous the staff were - at every engagement hotel reception, waiters, porters room service, even the (franchised?) gift shop the service was as good as I have ever experienced.
October 12, 2013
Rated 4 out of 5 by ssss6666 great grounds
the hotel has wonderful grounds and views- great for relaxation and with good facilities
September 25, 2012
Rated 5 out of 5 by starwoodlt algarve
excellent in every way ,location,beauty of the area ,staff
August 3, 2013
Rated 3 out of 5 by critique A beautiful resort, but not for us.
It's a really beautiful (& huge) resort with magnificent location. we were impressed with the gardens and ground (trees & grass), which are maintained very well even though it's a large property. So just walking around in the resort was nice treat.
It's not a problem that the interior of the resort and rooms are not our taste, but the room we had (ocean view) needs touch-up, paints are coming off, cobwebs, fridge leakage and TV controller didn't work properly & etc... felt a bit old fashioned, like about 20 years ago. Also the room was not cleaned well, our used glasses were never changed nor washed during 5 nights stay.
However, the main problems we had were there were small children ( under 5 ) everywhere. We knew this resort was family oriented, but did not realise that the majoriy of guests were families with small kids. Wherever you go, reasutrants, bars, pools or beach, there were screaming kids. We felt as if we were in the kindergarten. Even though there are pools for kids next to the large ones, kids were occupying the main ones, so no adults could enjoy. The staff told us there weren't many kids compared to Jul/Aug. So forget about a quiet and relaxing holiday in this resort.
We had dinner in the resort every night, but the choices were very limited as some restaurants weren't opened. Main restaurant was offering different "buffet" dinner when we were staying. However, it would be nice if there had been a lacarte menu as we could not eat similar food every night. The buffet was not different enough ( e.g.Algarvian & Seafood) and a bit poor selection. ( room service menu was extremely poor.)
Overall, we liked the resort itself and the staff was very helpful and friendly, but we don't think that we will go back there again.
May 17, 2013
Rated 5 out of 5 by Sandy24 One of the best holiday locations in Europe
While the location, facilities and service levels are excellent this time we were a bit disappointed by the food in some of the restaurants and the service we had one evening in the Pescador. We also felt that the inside area of the Corda Cafe is looking rather tired and would benefit from a re-vamp in terms of decor and lighting. However, on a positive note, we have and will continue to visit the hotel twice a year, as in our view it remains one of the best holiday locations in Europe. We also enjoy playing on the nine hole Pine Cliffs golf course which is kept beautifully and with great staff who are always willing to assist.
May 29, 2013
Rated 5 out of 5 by Rachael Perfect for luxury family holiday
We stayed here for 10 days at the beginning of May - with our two daughters aged 3 years and 6 months. The place was perfect - cot was already ready and up in our room upon arrival, theres a good choice of swimming pools, the staff love children and are so friendly to them and us and the place is so safe and secure - there are gates on the complex and a monitoring system so you can really relax. the beach is wonderful - there is a lift to it and although a few steps the beach is very clean and their are life guards there all the time monitoring the situation. We loved out stay here and would highly recommend it. There is also a kids club here but we didnt use it the beach offered too much fun!
May 12, 2013
Rated 5 out of 5 by Montana16 Never Disapoints
I have visited many times over the tears and have enjoyed each occasion enormously. The facilities offered are second to none and I cannot thank the staff too much
April 28, 2014
Rated 4 out of 5 by Lucy12 Fantastic holiday with our 10 month old !
A wonderful place to be at with a baby. restaurants filled with high chairs, no request to staff was ever a problem. The hotel is large enough to feel that you are in a baby friendly hotel. Our 10 month daughter loved her few mornings at baby club Porto Pirata. We would recommend this place without a doubt to any couple with a baby (and having travelled many years without a baby, our expectations were many!) BUT...for would also recommend for avid golfers and couples looking for great hotel. Even though baby friendly, the place is large enough to meet different requirements.
May 31, 2013
Rated 5 out of 5 by TKE1947 Our own Alcazar
We had just visited the Alcazar Palace in Seville and upon arriving at the Sheraton Algarve, we realized that we were being treated to a location that had all the amenities that any palace could have. Amazing facilities, location and staff. This hotel has it all. Once you are on the hotel site, you really don't want to leave. The elevator takes you down to the beach club in among these amazing cliffs. There is a long beach walk you can take. The on site restaurants are very good and Tthere are also a number great little bars and restaurants just outside the front gates.
April 20, 2013
Rated 5 out of 5 by ajk17 Great escape
My wife and I stayed here in May 2012 with our boys aged 4 & 2, as part of a large company retreat. We had a fantastic time. The suite was great to allow the boys to go to bed early and we had excellent babysitting provided by the hotel. The pools were a great hit with the boys and I must say the staff were incredibly child friendly. Loads of food options - a bit pricey but it is a 5 star. Wasn't as pleased with the Corda cafe as it allows smoking outside, so we were constantly trying to sit the boys upwind. The beachfront was lovely.
And so, although we are not a beach resort family, we're coming back in a weeks' time for a 5 day quick family break because we had such a good time and we know the boys will enjoy it.
June 13, 2013
Rated 4 out of 5 by blackcat13 Hotel has a wonderful location
This is a lovely hotel but is in need of upgrading to truly be a 5 star facility. I am afraid to say that many of the staff fell short of what I would expect from a Sheraton Hotel. For that reason I have rated you with 4 stars. They need to have their positive attitudes sharpened. There are a great number of children in this facility and it would be very nice to have an adults only pool for those of us who do not have children. Apart from that comment I would return at a quieter time of year and look forward to the makeover which will make this hotel truly stunning.
July 15, 2013
Rated 5 out of 5 by Director12 My heaven on earth
This hotel is maintained to an excellent standard all the internal facilities are luxurious. The indoor pool is a pleasure to swim or relax in. All of the staff are friendly and cannot do enough for you. Outside the gardens are also well maintained and have a lovely ambiance. Pine cliffs golf course is a pleasant challenge for beginners and moderate golfer alike. The greens are in excellent condition however the fairways could.do with some feeding etc. we have taken a fortnights holidays there for the last 17 years and can't wait to make it 18
March 26, 2013
Rated 4 out of 5 by bejaisa This hotel was under my expectations
Untherneath this hotel it´s in a wonderful place.... it has many thinks to improve for being a real five stars hotel... just an example, the day of the check out, we spend about 40 minutes waiting someone to come to our room to pick up our luggage... after two calls to reception, my husband had to pick up him self all our luggage (we are a family with two children). And when they saw him arrive to the reception nobody came to help him... And many details more that make us be completely sure that we´ll never come back again...
August 28, 2012
Rated 4 out of 5 by fitzy0312 Disappointing experience at the Sheraton Algarve
We have stayed at other Sheraton hotels in a junior suite and we found the experience at Pine Cliffs to be very disappointing. The rooms were very small, we have two young children and there was no space at all with the sofa bed pulled out . There was no view at all whilst seated on the balcony. The air conditioning had an on or off setting and you have to get up in the middle of the night several times when it switched off as no remote control and not accessible in the bedroom itself. Seemed expensive for the size of room.
September 2, 2012
Rated 4 out of 5 Great resort, poor cuisine
large sprawling complex (too big for some!) but never crowded. nice architecture, just what you needed. But AVOID at all costs the restaurants even with low expectations the poolside bar can't make nachos. The much anticipated Peri Peri had a "kids buffet" of gone-off pasta and cold chips for all of 17 quid... GARBAGE. after 3 requests we received finally a tolerable kids menu there and then proceeded to have over-priced but clean and decent food (decent service otherwise and ok wine list!) . Our blil said it all: arrived 11/7; ate on property twice on 11/7.. no other on-property charges 4 days hence.. Breakfast was decent but declined daily though our stay... had to get dishes for the omelet station personally as the staff simply couldn't cope with average demand.
July 15, 2013
Rated 5 out of 5 by ajk17 great break
2nd trip to the Sheraton, this time for a 4.5 day break in the sun with the young boys. The hotel was great and staff attentive to the boys and plenty of facilities available without feeling crowded despite the hotel being fully booked.
Some things that could be improved on: the sofa bed in the junior suite was ok for a 5 & 3 yrold but not fit for an adult. The jnr suite was good. My only 'complaint' is that paying 5 euros for a bottle of water is too expensive - perhaps I should have asked for tap water (like we did before bottled water became the rage). We used the 6am coffee/coissants but had to ask for cold milk for the boys and unfortunately no cereal was available. These were minor issues. We had a super time and will continue to recommend it as a great destination and stay.
June 25, 2013
Rated 5 out of 5 by garygirl As wonderful as ever
Returned for Easter with a group of friends. Great to see same warm, helpful and efficient staff - great can-do attitude. Particular praise for the wonderful morning maitre'd managing the breakfast in Jardim Colonial - charming, welcoming and brilliantly efficient. Also, thanks for help and kindness to Beach Restaurant, beach manager and lifeguards who helped when one of our party became ill - above and beyond the call of duty. Made us feel wonderfully welcome.
April 3, 2013
Rated 3 out of 5 by SB07 Terrible service great grounds and decent facilities
On first appearance this resort is incredible, with stunning grounds and beach and a good choice of restaurants & pools. The children's areas really are fantastic. However delve a little deeper and the service is more 2 star. There was no real interest from a number of the staff, 5 of whom moaned to me or my wife over the period of our stay about having too many guests staying for the number of staff. This was apparent from the hour long plus wait for lunch and dinner and the fact that a number of requests we made were met with disgruntled looks instead of friendly service. We are far from high maintenance and this is the first negative review i have made on a hotel ... ever !! This is not our first Starwood hotel but by far the worst in relation to service. A heated outdoor pool at the hotel would be nice but not a deal breaker.
May 31, 2013
Rated 5 out of 5 by Rik1109 Room comfort
Hairdryer malfunctioned continuously, old material that should be replaced.
March 20, 2014
Rated 5 out of 5 by Kahrah01 A Little Too High End
The resort was much more than we were ever expecting to receive from our package vacation. With that said, we felt the hotel was excessively priced on extras, especially in the area of food and drink. 6 euro for a beer and 5 euro for a water is way past taking advantage of the affluent clients. When breakfast and dinner are included in the room package, the basic need of water should not be a overly priced extra. Otherwise, great place.
June 6, 2012
Rated 5 out of 5 by Truetaste73 Lovely for a special occasion
A fab hotel,staff were attentive,professional and friendly.Bedroom was spotless .Food was fantastic.We were here for a 40th birthday celebration and the champagne bar at the cliff edge was just stunning to sit at and watch the sun set.great children's facilities too,we went with a 7 year old and 10 month old and both were very happy.My only grumble was we had to come home lol.definately be back.
June 27, 2013
Rated 4 out of 5 by Yoyo Beautiful setting
Lovely hotel in a beautiful setting. There were several cold and rainy days, so we wish there had been a better selection of movies available to watch on the pay-per-view tv. The staff was very friendly, especially at the restaurants. Love the beach restaurant just feet away from the crashing waves! So beautiful. We enjoyed ourselves immensely. Sadly, the spa was closed.
May 20, 2013
Rated 4 out of 5 by Sil70 Beautiful Place
The hotel is beautiful, the beach magnificent, although very hard to reach, specially when going back to the hotel. Service was not as good as it should have been for a Luxury Collection hotel. And we couldn't use the gym, always too busy, too few apparels, even though we visited both gyms. There should be more resources, or possiblity to book in advance...
August 27, 2012
Rated 4 out of 5 by Astronafti This hotel brought back many fond memories
First times are always the best experience, so perhaps our expectations the second time around were too grand. Atlhough we were pleased with the assist given for a room with a special view of the ocean, the rate was high considering the fact that some of the restaurants were closed, and we were not made aware of same.
For a luxury hotel, the wifi charge for room service was totally outrageous.
The menu at the O Pescador was limited, and the wines overpriced. We are well traveled and are not approaching this issue, because we are short of finances, but rather for the purpose of making your restaurant more broader in scope.
Your website show the Jardim Colonia, which I am familiar with and also the Yakuza, which must have been closed as well. VERY DISAPPOINTING.
There have been some wonderful additions that were not there when we last visit, all for the positive. The staff was professional and courteous.
Our rooms were clean and well serviced.
October 4, 2013
Rated 5 out of 5 by 02PR60 Almost paradise . . .
There were moments when one could feel the warmth of hospitality, especially in the Jardim Colonial Restaurant, the Corda Cafe and the Portalano Bar--staff were extraordinary without exception. However, there was little personal recognition of Lifetime Platinum status, while not mandatory, it would contribute to a happier visit in the future.
November 21, 2012
Rated 1 out of 5 by Frank041 Restaurants not open
Hotel had not many guests so they closed all the facilities.
Only 1 restaurant open and it had a very limited menu Even when we only stayed 3 nights.
Not easy to eat out of hotel without a car.
Wifi was rediculous. Charged by no of devices and an enormous charge.
January 11, 2014