Rated 4 out of 5 by Astronafti This hotel brought back many fond memories
First times are always the best experience, so perhaps our expectations the second time around were too grand. Atlhough we were pleased with the assist given for a room with a special view of the ocean, the rate was high considering the fact that some of the restaurants were closed, and we were not made aware of same.
For a luxury hotel, the wifi charge for room service was totally outrageous.
The menu at the O Pescador was limited, and the wines overpriced. We are well traveled and are not approaching this issue, because we are short of finances, but rather for the purpose of making your restaurant more broader in scope.
Your website show the Jardim Colonia, which I am familiar with and also the Yakuza, which must have been closed as well. VERY DISAPPOINTING.
There have been some wonderful additions that were not there when we last visit, all for the positive. The staff was professional and courteous.
Our rooms were clean and well serviced.
October 4, 2013
Rated 5 out of 5 by garygirl As wonderful as ever
Returned for Easter with a group of friends. Great to see same warm, helpful and efficient staff - great can-do attitude. Particular praise for the wonderful morning maitre'd managing the breakfast in Jardim Colonial - charming, welcoming and brilliantly efficient. Also, thanks for help and kindness to Beach Restaurant, beach manager and lifeguards who helped when one of our party became ill - above and beyond the call of duty. Made us feel wonderfully welcome.
April 3, 2013
Rated 3 out of 5 by SB07 Terrible service great grounds and decent facilities
On first appearance this resort is incredible, with stunning grounds and beach and a good choice of restaurants & pools. The children's areas really are fantastic. However delve a little deeper and the service is more 2 star. There was no real interest from a number of the staff, 5 of whom moaned to me or my wife over the period of our stay about having too many guests staying for the number of staff. This was apparent from the hour long plus wait for lunch and dinner and the fact that a number of requests we made were met with disgruntled looks instead of friendly service. We are far from high maintenance and this is the first negative review i have made on a hotel ... ever !! This is not our first Starwood hotel but by far the worst in relation to service. A heated outdoor pool at the hotel would be nice but not a deal breaker.
May 31, 2013
Rated 5 out of 5 by Kahrah01 A Little Too High End
The resort was much more than we were ever expecting to receive from our package vacation. With that said, we felt the hotel was excessively priced on extras, especially in the area of food and drink. 6 euro for a beer and 5 euro for a water is way past taking advantage of the affluent clients. When breakfast and dinner are included in the room package, the basic need of water should not be a overly priced extra. Otherwise, great place.
June 6, 2012
Rated 5 out of 5 by nmjjmj Great staff and facilities
I booked a weekend stay using SPG points to celebrate our wedding anniversary. The hotel exceeded our expectations. The staff were the most helpful I have ever encountered, the room was great and the restaurants fantastic. The seafront setting among pine trees was superb
September 24, 2013
Rated 5 out of 5 by Truetaste73 Lovely for a special occasion
A fab hotel,staff were attentive,professional and friendly.Bedroom was spotless .Food was fantastic.We were here for a 40th birthday celebration and the champagne bar at the cliff edge was just stunning to sit at and watch the sun set.great children's facilities too,we went with a 7 year old and 10 month old and both were very happy.My only grumble was we had to come home lol.definately be back.
June 27, 2013
Rated 4 out of 5 by katiejane11 Very clean and great staff
all aspects of the hotel were comfortable, though food standard a little disappointing.
October 15, 2013
Rated 5 out of 5 by Bob1956 Exceptionnel resort
First time in Portugal, great experience and outstanding customer service.My wife and i wanted to extend my stay for one night and Marisa at Front Desk helped us to change our Train ticket to Lisbon and find a new room for that additionnal day .
All this with an exceptionnal smile ......thank you....
September 7, 2013
Rated 4 out of 5 by Yoyo Beautiful setting
Lovely hotel in a beautiful setting. There were several cold and rainy days, so we wish there had been a better selection of movies available to watch on the pay-per-view tv. The staff was very friendly, especially at the restaurants. Love the beach restaurant just feet away from the crashing waves! So beautiful. We enjoyed ourselves immensely. Sadly, the spa was closed.
May 20, 2013
Rated 4 out of 5 by P1313 Great facilities but staff under expectations
Fourth time we stayed at Sheraton Algarve and we love the facilities and the easy access to the beach. Unfortunately we feel that the service is getting worse every time. I have to say that with minor exceptions the service was really poor, mainly the reception staff - a disgrace!!
August 31, 2013
Rated 5 out of 5 by Albert27 Great Experience
Everything was great, from the welcome at the front desk to the beach facilities, the restaurants, bars and golf course. A very relaxing, enjoyable time....great staff!
September 23, 2013
Rated 4 out of 5 by Sil70 Beautiful Place
The hotel is beautiful, the beach magnificent, although very hard to reach, specially when going back to the hotel. Service was not as good as it should have been for a Luxury Collection hotel. And we couldn't use the gym, always too busy, too few apparels, even though we visited both gyms. There should be more resources, or possiblity to book in advance...
August 27, 2012
Rated 5 out of 5 by 02PR60 Almost paradise . . .
There were moments when one could feel the warmth of hospitality, especially in the Jardim Colonial Restaurant, the Corda Cafe and the Portalano Bar--staff were extraordinary without exception. However, there was little personal recognition of Lifetime Platinum status, while not mandatory, it would contribute to a happier visit in the future.
November 21, 2012
Rated 4 out of 5 by Rpamm33 This hotel has great location
Great beach hotel, with nice facilities, mainly as an holiday hotel. Also great for children.
I'm not totally happy with restaurants in general. The relation price quality/service is poor, unless breakfast that has a nice a buffet but again poor service.
August 25, 2013
Rated 5 out of 5 by S100 Fantastic Hotel in lovely grounds
My family and I had a lovely stay in the hotel last week – one of the best summer hotel holidays we have had in a very long time. Beautiful setting, great facilities and very friendly and attentive staff.
September 8, 2013
Rated 5 out of 5 by k9ecm Excellent facilities
This hotel is extremely well appointed.
The staff are extremely courteous, friendly and helpful.
September 23, 2013
Rated 4 out of 5 by JSR54 Conference Facilities
An excellent venue for both business or leisure stays. with generously proportioned rooms and facilities. The decor and grounds with some stunning views out to sea added to the touch of luxury this hotel brings.
The staff could not have been more heplfull, especially when it came to food choice. An overall positive experience.
December 10, 2012
Rated 5 out of 5 by 4TEDDY4 SHERATON ALGARVE HOTEL
We always enjoy our stay at the Sheraton due to the excellent facilities, that cater for all age groups and the attention received by all the management and staff.
The Hotel is in a spectacular location with fabulous views and during our stay in July the weather was perfect.
July 29, 2013
Rated 5 out of 5 by MKIK An outstanding week at the Sheraton Algarve
Superb location, very attentive staff in every part of the hotel and beach - too many for special mention in fact. Excellent on-site restaurants, each with a different ambience (Corda Cafe, Piri-Piri and O Pescadore all brilliant). Only issue was a few broken machines in the gym for the week we stayed.
June 24, 2013
Rated 4 out of 5 by conny2409 excellent location with a beautiful golf course
the sheraton pine cliff resort with its beautiful golf course next to the sea is our favourite place to play golf in november. We had a pleasant stay with excellent service and recommend this hotel.
The rooms are clean and have a wonderful view, the service is friendly and we definitely will be there next november too.
November 13, 2012
Rated 3 out of 5 by Diggers22 Very good hotel but not child friendly
We specifically booked this hotel as it was supposed to be superb for kids. Whilst it does have an excellent crèche facility in the form of the Porto Pirate Club, and exceptional staff, the hotel, grounds and staff generally were very disappointing.
There are lots of steps around the grounds, not ideal for prams. A few slopes would make a big difference. The paths through the grounds were also impractical for a pram. The car parks and a number of paths throughout the ground had a very uneven surface. I would describe the paths near the crèche as very unsafe due to the state of the brickwork under foot.
Finally, the staff of the hotel reception showed limited appreciation of families and their requirements. We received multiple visits to turn our beds down after 9pm. Even after complaining about this late hour and our children being in bed. On a positive note, on our departure the lady from guest relations gave my daughter crayons and a colouring book... A wonderful gesture.. That may have been appreciated even more upon our arrival 2 weeks previously!!! The staff in the O Grill were also excellent and provided plenty of child friendly support throughout the evening meals. One of our highlights from the 2 weeks.
September 21, 2013
Rated 5 out of 5 by MooreJJ This Property is Amazing
A fantastic place to stay and the level of service was excellent - from the front desk, staff at the breakfast buffet, sunset on the terrace, and food & service in the Jardin Gourmet. We also loved the golf course and met some really nice people there. A fantastic property and a trip we will remember forever.
October 17, 2012
Rated 5 out of 5 by dfrpc64 This hotel is my pleasure
This hotel is beautiful!
I feel so good that I always come back! Pines, hills, beachfront, nature, and the pure air that I breathe, and the peace in my mind, and the nice people there, and I want to come back! Thank you all, we'll meet again soon!
June 25, 2013
Rated 5 out of 5 by Ned47 Short stay at Sheraton
Beautiful hotel with stunning views and excellent facilities. The staff are welcoming and very helpful. We were there for a 2 night stay which was nowhere near long enough to fully appreciate the hotel and fabulous surroundings of the Algarve. Highly recommended.
April 19, 2013
Rated 5 out of 5 by BLisboa This Hotel has a Great Service
EXCELENT SERVICE ! EXCELENT PROPERTY!
September 9, 2013
Rated 5 out of 5 by JonG Relaxing and beautiful
The setting is gorgeous, the grounds are beautiful and very well maintained and, for the most part the staff is excellent. Vasco, the waiter at breakfast at the Jardim Colonial, however, really stood out from the crowd. Thanks Vasco!
May 17, 2013
Rated 5 out of 5 by BKKJ I have been at the top Starwood properties and Algarve is the best...
The acknowledgement of SPG status with amenities and upgrades, the eager professional staff, the immaculate grounds and the restaurant experiences (especially the lunches by the beach) were overall excellent.
June 28, 2013
Rated 5 out of 5 by HHunjan EXCELLENT HOTEL
Great Location, Great Staff Members.
Mind Blowing Views. We Loved our Stay. We Definatley be returning again. Only problem Wifi is very very slow or Wifi is there but doesnt work. Other then that one of our best stays.
June 5, 2013
Rated 4 out of 5 by DB127 Excellent Location
This hotel has excellent facilities and the location is superb. The staff are very friendly and helpful without being intrusive. Dining prices are very high however. We very much enjoyed our stay and would return.
June 1, 2013
Rated 5 out of 5 by Carol44 Williams x 2 7march 13- 14march 2013
I would like to compliment your hotel on an excellent stay.All the staff you employ are an absolute joy and credit to you especially Louisa and her dining room staff. We could not wish for anything better, outstanding.
March 16, 2013