Rated 3 out of 5 by CROC Good Hotel needs some client focus
God Hotel, nice staff, but one disappointing experience, ordered wine off the room service list, when it arrived the price was almost 50% more than the Menu list. When I questioned this they said prices have risen and they have not changed the price list.
Very poor and would not adjusted even though they where in the wrong...
June 16, 2013
Rated 3 out of 5 by golfnmagic Nice Hotel but some issues
The hotel is beautiful. Rooms are nice. Service at restaurand is terrible. The internet is virtually non existent in the rooms. I had to go to lobby or hallway to use it. Lastly, i was appalled when I had a charge for upgrade. It is supposed to be automatic. Never was I charged before as a gold 4 star elite.
June 16, 2013
Rated 5 out of 5 by colleen0502 Fabulous Stay
We had a wonderful experience, from the moment we walked thru the door until we left the staff couldn't do enough for us, and when they found out it was our 30th anniversary, they gave us a better room, brought champagne to our dinner table and sent a bottle to our room with a card signed from all staff!! Excellent
June 10, 2013
Rated 2 out of 5 by Nosleep77 Very Nosiy
There is NO sound insulation between the rooms in this hotel. You can hear everything going on in the rooms on either side of the room you are staying in. Bring ear plugs if you want to sleep in this hotel. One day wer returned to our room at 4 PM and housekeeping had not yet serviced our room.
June 10, 2013
Rated 4 out of 5 by geezer An Area Problem
We enjoyed our stay at the Westin Verasa. The room configuration was perfect for us -- 2 bedrooms and 2 baths with kitchen and dining area. Great location so close to Oxbow but we were 3 seniors who know Napa well and wanted to eat at restaurants a bit farther away. We prefer to go out for lunch. We should probably not be driving at all and certainly should not be driving after lunch with wine. The concierge finally got us a cab after I spent a considerable amount of time getting busy signals. Ridiculous not to have some sort of cab service easily available. The hotel could help more but won't. Something needs to be done. You would think they'd be happy to have us off the streets.
June 2, 2013
Rated 5 out of 5 by Patrick Beautiful property with great amenities
The property itself was beautiful and well maintained. They offered some additional services that put it over the top, such as daily wine tasting and free messages in the lobby. Additionally it was in a great location, just a short walk downtown.
June 8, 2013
Rated 3 out of 5 by csp0714 Thoughts
Was disappointed with the lack of daily newspaper, lack of TOILET PAPER (had to call TWO, separate days for a simple necessity), no shower caps. Did not receive any preferential treatment, whatsoever. Room was VERY NOISY from rooms next door, poor soundproofing. Loved the wine tasting, lovely, special treat. Front bellman were very nice, warm smiles. Housekeeping was generally rather unfriendly. Surprised no turn down service, as well.
June 6, 2013
Rated 5 out of 5 by Bob57 Wonderful staff
The staff was extremely friendly. It was fun coming down each morning and interacting with them. I would definitely stay here again.
May 31, 2013