Rated 4 out of 5 by Morningswim Swimmer
I enjoyed the pool very much, a refreshing morning swim in the perfect and big pool before going to meetings. Facilities and rooms of hotel somewhat Outdated. One would expect more from Sheraton.
November 23, 2014
Rated 5 out of 5 by Tracy63 Wonderful Stay!!
As a Platinum SPG, I was upgraded to a top floor corner suite. I will say that upgrades are by far the most important reason for me to stay loyal to the Starwood brand. And the Sheraton Yogyakarta really delivered. Special kudos also to Mareda in the Club Lounge who was extremely helpful during our stay. That's not to say that the rest of the staff was subpar. In fact, they were in general very courteous everywhere. The housekeeper addressed us by name the afternoon we arrived! The only negatives I can think of are the difficult internet access in our suite (corner room far from the main routers I'm sure) and also the poor condition of the tennis courts. Overall, we thoroughly enjoyed our 5 night stay !!
November 15, 2014
Rated 5 out of 5 by Luckylucy Great leisure with family at Sheraton Hotel Jogja
Spent our leisure time at Sheraton hotel Jogjakarta was a right choice. Plenty of delicious food. comfortable room, cafe. Friendly staff. Love all experiences at Sheraton Hotel Jogjakarta. We'll be back !
October 27, 2014
Rated 4 out of 5 by Meli14 The air conditioner was too cool
I am frezzed on my hotel room. I switched off the air conditioner started from about 11.00 pm but feel frezze till morning. I do not know why although I had already switched off it still can blowing up a cold wind. I complained about this to the staff but..no help at all. I stayed here for 2 night. But the view, the pool was ok. I take my 9 mo baby to swim but not comfortable enough because there is 2 man sitting on 'pendopo' was smoking. I stayed on lagoon room with access to pool,'private pool',but found it can used by public,even people who doesn't stay at lagoon room could used the pool and too bad they are smoking and it poisoned my room.
October 27, 2014
Rated 5 out of 5 by Hop15 Great Base for Yogjakarta
The staff were all very helpful. We arrived early and even though the room was not available (it was well before midday) we were able to do the paperwork, leave our bags and arrange a driver. When we returned late afternoon we picked up our key and went to our room where the bags were waiting. The bar in the pool was a great way to relax after a day at the temples and Mt Merapi. We ate at the Indian restaurant which was very good. There was also a good selection at breakfast. We only stayed one night but had we been there longer we would have used the day spa and my son and husband would have played tennis.I would stay at this hotel again if I was going to Yogjakarta.
October 29, 2014
Rated 4 out of 5 by tata27 dsitrubed by other guests
despite the all the good rating given above, our stay was anoyyed by the Harley Davidson group that also stayed at your hotel in the same days we stayed.
we were distrubed by horrible noise of their motorbikes those parked around the lobby in early morning even before 5 o'clock and had to call your recepcionist asking to stop them.
this inconvinience countinued happened during they stay..
please make a carefull attention for such thing in the future should you have such reservation from the kind of group.
March 29, 2012
Rated 4 out of 5 by spatzle Great 2 night stay
We had a great 2 night reward stay at this property and would return if given the opportunity. Check-in/out was friendly, quick and painless. SPG recognition was good. We were always met with a smile and willingness to help by all staff we interacted with. The room itself was adequate for our purposes - nothing special although it did have a nice view of the unique pool out back. Food on the property was tasty and a decent value (compared to other hotels) and the sup buntut I had one night was a standout. We booked both a Borobudur sunrise tour and Ramayana Ballet performance through the hotel and both are highly recommended. The hotel provides great access to the airport and Prambanan - its not the best for other in-town sites but the hotel does provide shuttle service to Jl. Malioboro.
October 27, 2014
Rated 3 out of 5 by JustATraveler Mixed Feelings
The positive points of the property:
- close to the airport
- complimentary shuttle service, both ways
- very nice staff at the 6th floor lounge.
- some good staff also at the front desk.
- some very good rates, especially during the Ramadan period.
My wife had booked a massage at the Spa, following the 25% off offer that we were given at check-in for massages, except for the French massage that had a offer for 200,000 Rps Net price.
When she completed the massage, she was told that they were no discount, but they called the front desk who said that they would give 15% off.
When my wife requested a copy of the charge she had signed, she was told that it was not possible.
When we went together at the front desk, we were told that the discount was in fact 10% off, then that there was a discount of 25% at the Spa (for Platinum or SPG members?) but ..... not for massages (definitely not the version that we were told upon check-in).
The massages are really inexpensive at the hotel, but I think that the hotel should be committed to respect what they offer.
I made that point clear and they agreed to credit the difference.
The plan was to take advantage of the Spa several times during our stay, but the bad experience (the billing, not the massage) turned us off and we were not willing to go through more arguments.
Bottom line: if you receive an offer verbally, ask it in writing, with a name on the note.
Noise on the room upstairs. One night, we were not able to sleep during a good part of the night due to the noise in the room above ours. I first called and asked that the upstairs guests should be called to be reminded that they were other guests below their room. After waiting for about an hour, we were getting more upset as there were no change with the disturbance, so I called again and asked to speak to the manager on duty. He said that he came to our floor and did not hear any noise. I told him that he should have gone to the room upstairs and he confirmed that he would do so. After the 2nd call, the noise did not stop one bit. I guess that, at one point, we were able to finally fall asleep.
My confirmed reservation was for 6 nights at the Pay 2 nights Get one Free rate.
First, the 2 free nights were billed at a rate 50% higher than the 4 paid nights.
Then, only after I opened my computer, to show the type of rate (Buy 2 Get 1 free) that had been confirmed, all 6 nights, including the 2 free ones, were billed at the same rate as the 4 paid nights. I was asked to forward them the email of my confirmation.
It took a third bill to get the errors were corrected. The check out was a 30 minutes process, while the car was waiting to drive us to the airport.
I complained that I had receive any apologies for the repeated errors and I am not understanding how their system cannot record properly a reservation booked on spg.com.
Unlike at most Starwood properties that I stay at in S.E. Asia, you do not see the management walking around and introducing themselves to the staff. One exception was the Director of Sales that was having her breakfast in the lounge. After hearing me complained to the staff about the previous night, she introduced herself and asked me for more details and I asked her to switch room if the guests were staying more in the upstairs room. I also asked her to find out what happened to my request during the night. I had not head from her but was able to see her later; she said that the guests were moving out and I reminded her that I would have liked to know why the noise kept going on after my calls. No news from her or other supervisors afterwards.
If the management does not fix the open spaces between the windows, they might as well change the name of the property to Sheraton Mostiko, as, although I have asked sprays in the room during the bed turndown services (which was missed a couple of times), I had unwanted guests flying in the bedroom every night and a bunch of bites to prove to myself that I was not dreaming.
July 12, 2013