Rated 5 out of 5 by fiji Fiji is cheaper than Tahiti & therefore better!
Fiji is a great South Pacific destination compared to other South Pacific islands!
You get the same as everywhere else but it isn't overpriced yet.Fijian are modest & so are the Indians that live there.
Don't get caught in a cyclone though......
Its absolutely stunning & beautiful nature wise.Food is great & the Australian influence is better than the European or American on other South Pacific islands.They keep it simple=more down to earth & so are the Fijians.That's why they don't surf as good as the Tahitians...the Polynesians are the greatest surfers in the Southpacific! Westin is the oldest resort in port Denarau -but newly renovated.
July 22, 2014
Rated 4 out of 5 by AlanB13 Great place - too bad about the breakfast
We had a weekend break at the Westin in Denarau, having travelled across from Suva. It was almost all that we expected, a pleasant place to get away from work and spend some time in the sun. That is until we got to the breakfast buffet, where the staff treated us like cattle, started out by tellng us what we could not have or do - how hard would it have been to just organise a couple of Flat White coffees for us instead of telling us that we could only have the pre-brewed coffee? And then informed us that we could not be served anyway until we got up, walked back to the proper entrance (we had come in from the pool area) and informed the receptionist that we were intending to have breakfast. So, yes, we both got up and just kept walking out of the restaurant. Luckily we found a much more friendly and welcoming, professional reception at the bakery, where we had breakfast, complete with Flat Whites,.....
August 3, 2014
Rated 4 out of 5 by Kiwis Lovely facility
We had 6 nights at the Westin. It is a lovely place to stay. Rooms are very spacious and comfortable. We recommend the breakfast. We do think the restaurants for lunch or evening meals are overpriced.
August 4, 2014
Rated 4 out of 5 by Kaz57 Spa experience way below par!
Housekeeping, security and grounds staff excellent, warm & friendly!
Spa experience was extremely disappointing, actual massage and facial were good, thank you Regina but receptionist, greeting, orientation to venue and amenities, cleanliness and function of amenities and departure were all pathetic and very below standard for the level expected of a venue of this calibre. Definitely NO value for money here!
Lovo evening excellent!
July 31, 2014
Rated 5 out of 5 by May1507 Beautiful features!
Excellent service. Ultimate resort experience if you would like to chill out and relax in luxury. Also, if you're a busy bee there is lots to do on this island! You'll never get bored. Thoroughly enjoyed my stay!!!! Definitely recommend to friends
November 8, 2011
Rated 5 out of 5 by atzeri Fantastic Experience
We booked this hotel just becaue we wanted to try it. We have spent week ends in the other resorts in the same area.
Our experience at the Westin was simply fantastic, we received an upgrade on arrival which was great.
The room was clean and comfortable, bathroom had bathtub and shower.
We have tried the resaturant and the quality of the food exceeded our expectations.
We will definitely go back again.
thank you westin
July 28, 2014
Rated 4 out of 5 by KatrinkaO Westin Denarau
We booked in for a heavenly bed as we had with prior bookings to find the beds hard and lumpy. One day our room was serviced and the beds were half made.
July 31, 2014
Rated 5 out of 5 by Prissie Gorgeous Hotel !!
first time in FIJI . WOULD recommend The Westin for couple/ professionals.
Awesome BREAKFAST BUFFET.
Clean / neat beautiful resort and bedrooms
staff is super friendly.
July 30, 2014
Rated 4 out of 5 by Monznz Great stay and experience
Our stay was a mixture of business and pleasure. The weather didn't look after us but the hotel staff, facilities and "nourishment" made the stay very pleasant. Highly recommend
July 29, 2014
Rated 5 out of 5 by Mark121712 Survided Cyclone Evan
We arrived less than 24-hours before the Category 4-5 Cyclone Evan hit the Islands of Fiji. We were helicoptered off a small island for our safety and to get the mainland of Nadi. The resort was beautiful and the staff outstanding in every way. We had a beautiful ocean front 1-bedroom suite, with a small kitchen and living room, large bedroom and five-fixture master bath. The night before the Cyclone - the resort was festive and all the guests were enjoying the pools, bars and restaurants. The employees waited until the next morning to start locking down the pool and other areas down to give the guests as much time enjoying the amenities of the resort. At all times at least one restaurant was open, along with the shops, bakery, and small snack store before the Cyclone hit.
I am sure the employees were worried about their own families and homes, but they were all there doing their jobs with smiles on their faces and could not have been more pleasant.
We were unable to get any flights out and asked the front desk what the procedures were for extending our stay. Not only did they extend our stay, the actually lowered our rate (by almost 50%) and included breakfast the next morning.
The Cyclone hit Nadi around 4;00PM local time the next day and all guests were advised to stay in their rooms. The terrible storm lasted almost 12-hours and it was extremely powerful and devastating. The major electrical systems (air conditioning) did go down, but there was enough power for lights. Our room did suffer about an inch of water on the floor, but we could care less as we survived the massive storm. As we left the room around 7am, the staff was already at work (over 100 employees in total) cleaning the massive debris, down trees, etc. To everyone's surprise, there was a staff of about 15 in the dinning area serving a HOT full breakfast buffet - all at no charge. By afternoon the bar was open, lunch was being served and the staff was working non-stop to return the resort to somewhat operational.
Throughout the day, even guests and children were helping clean up the debris. By 7PM, less then 14-hours after the Cyclone the staff was able to clear the several hundred yard drive down to the main road for access.
We were able to leave on a late flight and the staff sent us off with a warm smile.
This is how a hotel should be run. Bravo to the General Manager and the absolute wonderful staff in Fiji!!
December 19, 2012
Rated 4 out of 5 by Arthur1234 Amazing Staff and Faciltities
Staff makes the place a lot more amazing but Denarau in generally is not that great.
July 28, 2014
Rated 5 out of 5 by Staz Gorgeous Getaway
The Westin surpased my expectations. When booking online it looked reasonable, but the pics didnt capture the beauty of this hotel's entrance, pool and dining area and general ambiance. The staff are are beautiful and very relaxed which helps you realise the frantic pace Australian's work at and how life can be lived. My only critisism is the price of food and restaurants in the Starwood hotels generally, which is as high or higher than Aust. This fact is enough to deter me from coming back to any Starwood hotel in Fiji and seek a tropical getaway somewhere cheaper like Bali. Very unfortunate as Fiji offers so much peace and serenity and is a short flight from Aust. Vanaka!
July 9, 2014
Rated 5 out of 5 by Littleweemiss This hotel is great for a romantic and relaxing get away
Absolutely beautiful looking hotel. What you see is what you get. Loved the fact that I can use all the facilities at the Westin as well the Sheraton and Sheraton Villas Resort. Would definitely recommend.
July 24, 2014
Rated 4 out of 5 by haiqi This hotel has great fuatures
Nice room, good service, but poor activities.
July 24, 2014
Rated 5 out of 5 by Jamesmac Friendly, comfortable Resort
James 14 to 17 Jul 2014 - Room 2226. Apart from the many numerous great features the Resort offered I found all the staff made my stay such an enjoyable one. Their attention to detail was spot on. They aimed to please and nothing was too much trouble. Everyone I came into contact with were friendly, courteous and helpful. I felt very safe and will certainly recommend the Westin to my friends intending to travel to Fiji.
July 20, 2014
Rated 4 out of 5 Very Poor Room Service
1. Arrive back to room at 5pm, no towels, took 3 phone calls and 45mins to get.
2.Next day ,4pm, room not serviced towels short supplied.
Very disappointed for a 5 Star Hotel.
June 20, 2014
Rated 5 out of 5 by Phil91 Great Facilities, Great Staff
My wife and I stayed for 5 nights. First time overseas and what a place to go to!! The staff at the Westin are very friendly and helpful and always with a smile say Bula. The staff are always up for a quick chat and help with advice on resort events that are happening. The resort facilities are top class, with great views of the ocean and some islands while in the pool, or having dinner at the Moo Moo. The Westin even has some smaller markets, selling some hand crafted souveiners. The rooms are well appointed, we had a King size bed that was comfortable, and the pillows to match. Not much in the way on TV, but in Fiji, you wont have much time to watch TV.
There is so much to write, but don't take my word for it, stay there and find out out for yourself!!!
June 14, 2012
Rated 3 out of 5 by JohnM13 Relaxation plus but.....
We had a very relaxing time at the Westin Denarau and the overall ambiance of the resort is great. The rooms were a good size but a little dated. One irritating thing was that we didn't have a soap/shampoo holder in our shower - a small thing but it is difficult to understand how a feature like this can be overlooked. The cleaning of the room was generally well done but was let down by small things such as not providing face towels on one or two mornings. The pool area is very tasteful but is showing a bit of wear and tear (e.g. some of the paving had broken and some of the decking had become quite uneven). We also found the sun lounges somewhat uncomfortable - how hard would it be to provide foam padding like the other Sheraton resorts? The staff were very friendly and generally pretty efficient. The breakfast was perfectly adequate and the Westin Kitchen restaurant is highly recommended. One big gripe is the exorbitant cost wine throughout the resort - some of the wines were close to 5 to10 times of their cost at RETAIL in Australia. I appreciate the cost of getting it to Fiji etc but someone is making a big margin here. I don't mind paying $50 or $100 for a good quality wine but I object to paying those amounts for wines that can often be bought in Australia for between $5 and $15.
July 21, 2014
Rated 2 out of 5 by DaPaPa Harris family Vacation 6/30 - 7/12 2014
The resort setting is incredibly beautiful, the lanai was great and the room was nice. The housekeeping service was decent but average a little inconsistent especially replacing towels and coffee. Throughout resort staff were friendly but not very helpful answer to requests was simple yes or no; if no there wasn't a alternative suggestion. Costs are high for everything dinner at the resort is 2x what you pay offsite partly due to the 20% resort tax and then if using a credit card even the spg AMEX an additional 3% is added very annoying. The billing is very confusing i am still not sure if i have been over charged but i had extra charges that were added which should have been included with my Gold Status but i had to dispute and escalate to a manager. I would not recommend this resort in fact would warn people that it does not live up to value for the quality of experience really doesn't do Fiji or SPG justice
July 14, 2014
Rated 5 out of 5 by zfinch Great vacation!
We went to the Westin for our 30th wedding anniversary, the staff was great and the view was great. The room was average but comfortable, the grounds were very well kept. The staff was the best part of the stay a special mention to Asiveni (Guest Relations Ambassador) who took care of all our needs, Natava (Server) who made sure we were will taken care of for breakfast, Emi (Bartender) who made me special drinks all week and Joe who made sure we were comfortable sitting poolside. All the staff was great and we even had a visit with the GM. We will certainly put the Westin Fiji on our list to visit again.
March 3, 2014
Rated 1 out of 5 by Rose08 Poor Communication Between Staff Members
Not happy especially we booked 3 rooms and breakfast was included in the package but some how the communication between reception and restaurant where everybody has breakfast was absolutely poor . First 2 days was ok when they got it wrong but when its 3rd final day and the staff still hasnt got it right its very embarrasing for my son. I had to let the staff know that breakfast was included and there reply was "sorry mam its reception not cummunicating with the staff at restaurant.
July 9, 2014
Rated 5 out of 5 by bpatel48 Great Hospitality
- Hotel has very authentic theme compared to other resorts on the Denarau Island.
- Staff is very accommodating (Got free spa treatment as we were there on our honeymoon)
- Best breakfast I've seen in any of the starwood hotels.
August 16, 2012
Rated 5 out of 5 by Tarzo The whole package
Wonderful fijian resort!
the staff and facilities amazing we especially loved the comfy beds!
Great place for families we will be back again sooner rather than later
October 18, 2013
Rated 5 out of 5 by Tez58 Clean, fresh & relaxing
We felt very relaxed at the resort. The poolside areas are set up well. We liked the design of the pool area and there were ample sun lounges available during the day. Obtaining beverages was relatively simple, mostly we were served without needing to get the attention of wait staff. Most staff were friendly. We ate at the resort only one night out of four, as we found the restaurants at Port Denarau more affordable. We were a bit disappointed with the steak from the steak house at the Westin, Our request for Pepper sauce was declined by the chef! Overall though a lovely resort and would stay again
September 13, 2013
Rated 5 out of 5 by GKevin The staff are amazing
Warm, genuine, friendly, efficient.
July 14, 2014
Rated 5 out of 5 by Unexpected21 good neigbours
EXCELLENT GOOD FOR HONEYMOON
December 11, 2012
Rated 2 out of 5 by steve0711 Overpriced, undervalue and NOT 5 star
Took family of 9 for special birthday.
clearly the 5 star rating was obtained a long time ago.
Stiil charged full price and arrived to find the property undergoing renovations. Circular saws going while trying to eat breakfast. Bricks and building stuff along the beachfront!
Couples put into twin bed rooms. Ocean view rooms mean that if you stretch your neck you get a glimpse of the ocean.
Food ordinary and overpriced. Oil for frying should have been changed a long time before. ended up eating at other hotels (better quality and better priced)
Cocktails in happy hour clearly not much alcohol in them.
water activity items broken and only some available.
And then they inform me I only get star points for 2 of the 4 rooms booked and paid for by ME!
Wont be going back
November 26, 2011
Rated 4 out of 5 by BBMinOZ Good option in Denarau
We only spent one night at this resort. The resort is well kept. The garden view room was fine, quite comfortable though starting to look a bit dated. Bathrooms could do with an upgrade though. The pool area is nice though we mainly saw it at night. We ate in the Kitchen restaurant. The steak was excellent but rest of food was average and quite expensive (even with 15% discount). Wine prices also seemed very high compared to Australia. Staff friendly and helpful.
July 3, 2014
Rated 4 out of 5 by JaimeMark996633 Food /Drinks was EXPENSIVE
Lovely place to stay, very comfortable beds!! It was always clean and tidy.
Just too expensive to wine and dine there.
We had a steak meal that came with a token corn salad $70!! Plus you needed to order side salad and carb if required. Heiniken was $15 Fijian plus 20% on top of that.
Keep in mind you can't swim on Denarau and the pools are much colder than the ocean, I forced myself to have 1 swim in the pool over 7 days, spent the rest of the time doing daytrips to the Islands for swimming and cheap eating and drinking.
June 29, 2014
Rated 4 out of 5 by nibble16 Westin Denerau Fiji - a great stay
Three things let the hotel down:-
1. The rooms were not cleaned or serviced until unacceptably late in the day, around 4-5pm each day. We were up early so there was not excuse, there do not seem to be enough rooms cleaning staff. When we arrived our room was not ready for our 3pm check-in time.
2. The breakfast restaurant was far to busy and staff could not cope with the number of guests on several mornings.
3. The air-conditioning was extremely noisy, so noisy that we could not have it on at nights, unless using ear-plugs.
June 28, 2014