Rated 5 out of 5 by Thebigfamily WESTIN RESORT DENARAU
We have had the pleasure of staying at the Westin Denarau a number of times .We always find the faciities well maintained and all the staff in all areas are friendly, caring and go beyond to make our stay memorable.
Well done, we will be back to visit our fijian family again soon.
June 7, 2014
Rated 3 out of 5 by Jennifer87 rooms are beautiful but....
we felt that the hotel was gorgeous, however only complaint is that when we went for dinner at the steak house we were very disappointed with 1).service, we ordered eye fillet and were given the steak knives half way through the meal 2). the eye fillet came with a cold corn accompaniment which was tasteless and our bread rolls which we were told were sour dough ended up being plain white rolls and given to us with our last mouthful of dinner, not acceptable for the standard that was expected. 3). on 2 occasions we were sent away for 30mins because we had not booked a table at both restaurants even though half the tables were empty. 4). We were also told on arrival that our accommodation did not include breakfast and on our last day we realised that it actually did so we got 1 morning of the buffet breakfast. 5,) in regards to the kids club, we were advised to meet at 9am in the foyer and then when we got there we were told 9:45am at the towel bures and then when arrived at 9:45am we were told they had left at 9am. 6.) entertainment, although the singers were wonderful they sang the same set of songs each consecutive night and once 10pm came the night was over. Apart from that the resort was beautiful. Rooms are gorgeous.
April 25, 2014
Rated 5 out of 5 by Poohbear09 The most romantic place for a wedding proposal.
Whether it's a romantic getaway, long or short stay the rooms and views are to die for. A short flight from Sydney and we were in paradise. The beds are heavenly and the staff warm and friendly. We were always welcomed back to the resort with a " welcome home,family"
My fiancé proposed to me too so it was extra special. The guitar soloist and the rose petals in love hearts with "marry me" were very special. Thank you Rosi the concierge!!!!!
May 31, 2014
Rated 5 out of 5 by Wellingtonian Loved this hotel and its wonderful staff
A great hotel with traditional features which the other hotels close by don't offer. Pools were never overcrowded and the adult only lap pool by the gym an added bonus. Rooms were a good size and very clean. Only problem was our fridge didn't work that well but there are Ice machines dotted around the place you can use to keep wine and beer cool. Food prices weren't as expensive as we were expecting. The bakery makes a decent coffee and pasta and fruit salads were value for money. We ate at the steakhouse and enjoyed a delicious piece of waghu. Wine at all of the resorts is expensive and I would recommend bringing own alcohol to the resort and having a drink before dinner in your room or on the patio watching the sunset. We also ate at the flying fish and enjoyed another fantastic meal. They have a set menu which is reasonably priced. Finally, the staff were friendly, warm, and extremely helpful. We loved our stay at the westin and will definitely be back.
May 29, 2014
Rated 5 out of 5 by Dolphin A BULA BOWL OF BENEVOLENCE
The purpose of our visit was to celebrate a family reunion and the fortieth birthday of my son.
The warmth of the Fijian Sun struggled to compete with the convivial ,culturally bound hospitality extended to our family .
All our expectations were exceeded and our needs met , with instant gratification from the moment we arrived, till our reluctant return to our Wintry home.
Indelible memories continue to linger .....Loving family bonds strengthened by the nature and nurture of the Westin Family.
May 11, 2013
Rated 5 out of 5 by Kiwichris What a lovely time with great staff looking after you
My wife and I have a short stay over a weekend for a work weekend away and what a lovely place. I have been to Fiji many times and stayed in most of the Hotels. The Western is the best I have stayed in. lovely surroundings. great staff and what a place to wake up in. We loved the room and the pool. The only problem we had was trying to leave. We just did not want to go. We will be back to the Western again. I look forward to another great holiday there. much longer the next time.
September 9, 2013
Rated 5 out of 5 by Cooksta11 Nice resort hope you respond to this
Our brief stay which was ment to be for six nights was cut short by the sudden death of my younger brothers loverly wife at only 42 thus we had to immediately fly home on the second night leaving 4 nights not used which we had pre paid for we would hope that you could ad those 4nights to our next stay if we come back and stay at the Westin in the near future please respond to this on my email address thankyou in advance
May 24, 2014
Rated 5 out of 5 by Junnius The best hospitality
The best experience. I`m impressed with the hospitality and attention delivered to me. Front desk really polity and kind. Specially Mr. Asiey and his wife, that really let me feel at home. I would like to congratulate the Westin for having this kind of friends in the hotel staff. I hope return soon for vacation. Be sure I you recommend Westin for all my friends. Good food, excellent services and staff, beautiful landscape. All the best. 5 stars. Thank you my friends!
September 15, 2013
Rated 5 out of 5 by kiwipete Vinaka
I would like to sincerely thank everyone at Westin a very special thank you for making my stay with you an amazing experience.
From the welcoming drums on arrival, to the farewells from the friendly staff, my holiday was exactly the de-stressing I needed.
To be addressed by name for the majority of my stay was impressive, to the invite from a staff member to attend a local rugby match in Nadi, just shows how much extra the staff put into their job.
The room was of an impeccable standard when I arrived and kept that way by the village staff throughout my stay.
The Meals were something to die for, in as much I was contemplating e-mailing home for family to get the builder in and widen the doors by 6 inches.
The entertainment in the Meke Lounge each day was extremely pleasant and varied.
Once again a very, very sincere Vinaka to all.
May 8, 2013
Rated 1 out of 5 by datt23 Avoid this resort
The room flooded thru the foundation after it rained, if the ppl above us showered water dripped thru the ceiling in the bathroom, neither of the two whirlpools worked, staff came into the hotel room twice without invitation to 'see if they could help with anything' one of these times I was not dressed, and they had to track me down 4 hours after check out because they forgot to run all the charges on my card. Very disappointing.
March 12, 2013
Rated 2 out of 5 by NeverAgain193 Unfijian Ghost Town
My family and I were not treated well. Felt like we were not welcome. Staff were super unfriendly. Culture at this hotel was very confusing.... Staff walking around like zombies. There was no Fijian spirit....no hearty "bula"... In fact they avoid any eye contact and communication. Facility was really good to look at but that's it....felt uncomfortable at times. Rooms were never made... Had to request everyday.
July 14, 2013
Rated 2 out of 5 by SpineDOC CANCELLATION POLICY
While this resort is aesthetically on par with its classification I was extremely appalled when they refused to refund our pre-paid stay even when we provided more than 24H notice. We decided to cancel so that we could stay an extra night in the idyllic Yasawa Islands. For an international conglermate, this policy strikes me as totally inappropriate and unaccomodating. This stands out even more when I offered to accept a penalty in the form of a percentage for the inconvenience of a pre-paid cancellation. The management refused. So, regretfully, despite the lovely accomodations and offerings, Westin Denarau gets a low score in our book. We have traveled quite a bit around Europe, the Americas, and now Polynesia. I have never had an experience like this before and would never in a million years have expected this type of reponse from an "internationally acclaimed" Hotel Chain.
August 12, 2012
Rated 3 out of 5 by Vreeby Relaxing and enjoyable
My time at the westin was relaxing and overall a good experience, due in part to the freindliness of the staff. My reason to travel to Fiji was to rest and not think about the day to day problems of life, so the fact that I had everything I needed at the resort was wonderful. If I had any negetive feedback it would only be about the rooms, they were in need of minor repairs which was a iittle disappointing.
November 30, 2011
Rated 4 out of 5 by Nifty33 Great Stay
We recently had a week at the Westin and indeed it was a fantastic time with great food,super service by the staff and great amenities.
Look forward to our next return visit.
May 27, 2014
Rated 5 out of 5 by DHRH True paradise
If the tropical setting, luxurious rooms, and superb cuisine were not enough to earn 5 stars, then the level of personal and considerate attention paid by the staff to all guests would merit the rating alone. Vinaka vaka levu to the entire staff.
November 15, 2013
Rated 2 out of 5 by Ronrose Ron Winter
There is no worthwhile beach and the advertised free transport to the adjacent island was not available. Value and quality of Steakhouse restaurant was appalling. I would never recommend this hotel.
October 13, 2013
Rated 4 out of 5 by Igcky Enjoyable but some disappointing experiences
Good location from Port Denarau; good facilities, but pool was too cold this time of year. Limited choice in restaurants and exorbitant prices, not worth value for money. Excellent breakfast options. Great views and vicinity to neighbouring hotel. Friendly staff but 3 negative experiences:
- we were only allowed to check into our room nearly 30 minutes after 3PM (official check-in time), even though we arrived at 12.45PM. The reception staff were aware of our presence and should have made our room cleaning a priority, especially because we had a little child who needed a nap. No apologies were offered, not even some welcome drinks or complimentary offers made as compensation. Requested for a room change but not offered. Upon entering our room, we noticed the door going to the garden area outside did not lock (major safety issue). Also, the safe was visibly damaged and somebody must have tried to forcibly open it. A handyman came to fix the door locks very quickly though.
- booked a baby sitter at reception one day in advance for 8AM the next morning as we were going diving, but it must have been forgotten and they only sent someone around 8.30AM, which made us late for the diving trip.
- someone was charging their bills to our room and we had to go to reception to notify and confirm our outstanding bills. It was not Westin's fault though, but it was still unpleasant.
All in all, a good family holiday, apart from the aforementioned issues. Nice and professional staff and we enjoyed our stay.
May 25, 2014
Rated 5 out of 5 by seaneka7 nice surprise
booked in for 1 nite and was upgraded to a presidential suite, very nice personal touch from the guys at Westin. will certainly start using SPG more instead of my ambassador status at another chain
September 14, 2013
Rated 5 out of 5 by Djmacinaz Vanaka Denarau Westin
Our stay was wonderful! From the welcome home greetingswhen we arrived to the farewell song sung by the staff at our last breakfast, we had a wonderful vacation!
May 13, 2013
Rated 5 out of 5 by Spaceknights Great service
The hotel offered great service. Staff and other personnel were friendly and the varied services offered made our stay comfortable and fun.
August 19, 2013
Rated 5 out of 5 by sheba Westin Denerau
Would highly recommend this resort great rooms, excellent spacious grounds, helpful and friendly staff, very good food, swiming pools for all
September 27, 2012
Rated 5 out of 5 by Kimbo60 This hotel is the most typical
What a great family,couple or single traveller resort. Very Fiji atmosphere.
July 27, 2013
Rated 1 out of 5 by circus I would not recommend this hotel
You could hear normal conversations through the wall
October 12, 2013
Rated 3 out of 5 by Flick13 Fiji holiday
I thought I was headed to the best holiday of my entire life. 5 star, an island, Fiji. It was ok..... Totally over priced for what it was. Worth half of what I paid. The food was great, just like I listen to at home.... but I thought I was in Fiji? The food was great - totally over priced - wasn't Fiji meant to be cheap? I wanted a shell massage, no shells, I wanted the twilight special, no special, full price, plus taxes, I could have had it for half the price at home and double the benefit! Alcohol was over the top expensive. ALl in all, a lovely place, very little Fijian just very expensive and over rated. Better of on Hamilton Island!
July 2, 2013
Rated 1 out of 5 by Veronicalow Stay here only if you have no other options
By far the least favorite of all my starwood experiences..
1. Slow check in with wrong information provided:
Maybe its just FIJI time like everyone said.. but we took over 30mins to check in with just 1 other couple in front of us.. The guy who checked us in told us they have internet ONLY at the lobby and common areas & theres no wifi in the room. We waited another 10 mins for him to get us the log in ids & passwords only to realised we have a wireless router in the room + a password stuck on it.
2. SPG status not properly recognised:
NO spg preferred room for my platinum status. We got upgraded to a ocean front room from the garden view we booked and thats the best they can do coz the chinese delegates were in town & they booked pretty much everything apparently. Most importantly, there was no welcome note or fruit platter.. & when i complained on the 2nd day evening, the fruit platter came with the welcome note written without addressing it to me. This is the 1st time as a SPG plat member i've experienced this... totally impersonal & disappointing.
3. Staff arrange transfers at a complete ripoff price:
We wanted to go for dinner & the place we went to was at max midway to the airport..we paid the same price we paid from the airport to westin.. & when we got the restaurant owner to arrange the cab ride back for us it was only slightly more than half the price we paid from the hotel out...
4. TV has only 4 channels:
Not that we were planning to stay in & watch the telly but there was simply no options to channel surf either.. The staff claimed the satellite is down.. oh well.
October 21, 2012
Rated 4 out of 5 by sw17 An architecturally, beautifully designed resort.
An architecturally, beautifully designed resort.
Large open spaces, perfect for children to run around. Lovely pool area, child friendly, but also with individual plunge pools that create a more intimate pool setting - nice for couples.
Depending on your holiday style, if you're wanting to relax, spend your days by the pool, enjoy lovely meals, and have a few sneaky cocktails, this is a lovely resort to do it at.
Also walking distance to the local marina where you can sit along the boardwalk and look out to the luxurious yachts and cruisers. Helicopter rides are available if you would like a better view of the area.
Lovely little area to walk around.
There is a large inflatable water park that comes to life during the days - perfect for keeping the children occupied, but a bit of fun for the adults as well. Along side that is a golf driving range & mini putt putt.
Otherwise, just going for a nice walk around the are... check out the modernised houses, the mansions on the water with their own jetty's and luxurious boats, take it all in. If you're too tired to walk back, a taxi from the marina will cost you approximately AUD$6 or AUD$7 otherwise you can jump on the open Bula Bus for an all day pass of AUD$8 (a great idea for families if you think you might go to and from a couple of times during the day).
A wonderful area, nice to relax & close enough to the airport.
May 19, 2014
Rated 4 out of 5 by Harold234 Western Fiji the place to stay
I thoroughly enjoyed my stay at your hotel breakfast was amazing unfortunately the meals at the steakhouse were below par,presentation was great, but the food was below par over cooked and tough,I suggest you send some staff secretly to review the restruant occasionally .
I do like the lobby no loud music a restful an excellent ambience not like the Other hotels on denerau
The loud base from the band was a nuisance to people trying to sleep early and I wonder if it really has to be so loud
We really enjoyed our time and our one regret is that we had commitments and so could not stay longer
To all the staff and management thank you
October 7, 2013
Rated 4 out of 5 by VeryGoodPointsStacey Old Hotel w/great views
I arrived in Fiji on Sunday Dec 18th much later than anticipated and I was extremely happy that the hotel had arranged a taxi to meet me at the airport. I was a little surprised that the taxi was a beat up old Subaru, but the driver was extremely nice and the ride only cost $30 FJD. I was immediately struck by the poverty as we drove towards Denarau Island. The diver shared some of the history of the area with me and I learned that Denarau Island is a man-made island built to house four and five-star resorts, the marina and million dollar homes - quite a contrast to the scenery on the drive to the hotel. Unlike some places like Phuket, Thailand or other island resorts, once you get to Denarau Island, you’re completely isolated and sheltered from the poverty.
Check-in & The Rooms
Upon arriving at the hotel I was greeted and welcomed by the staff. Everyone was extremely friendly and helpful. Before arrival, I requested a room with two beds or 1 bed with a sofa bed – since I’m a Starwood Preferred Guest (SPG) Platinum member I felt confident that they would be able to fulfill this request. I was quickly checked in and escorted by golf cart to my room. It was a beach front room, but as soon as I saw it, I realized that it only had 1 bed and no sofa. The bellman took me back to the front desk where I spoke with reception and they found me a new room with two beds. I also inquired about a room upgrade and was told nothing was available.
When I got to the room, I noticed right away that the bathroom wasn’t clean. I called the front desk and they sent someone immediately to clean it. There was also no drinking water (which they usually provide to Platinum members) or other typical SPG amenities in this new room they moved me to. After speaking with the manager on duty he had water sent to my room and ensured that things would be taken care of that week.
The following day, I inquired again about an upgrade and was told that there was a junior suite open that we could move into. We took him up on that. The suite had two rooms. A bedroom with king size bed, desk, chair and bathroom which had separate tub and shower (the non-suite room only had a tub) and a sitting room with a sofa (that could be used a bed) dining table and bathroom (tub and toilet – no sink though, which was very odd and also meant that the person sleeping out there had to come into the bedroom to use the sink. The suite was definitely much more spacious than the non-suite room and meets our needs much better.
As many people have noted, the beach front rooms lack privacy as they face a main walkway, but the view is spectacular. I had also read that the air conditioning in the rooms is very loud – and that is quite true – but I got used to it pretty quickly and by the second night, it didn’t bother me.
The air conditioner did create a pool of condensation on the floor – or whatever was under the unit (including my suitcase one day) due to the humidity and temperatures. The Hotel The hotel is old and in need of some refurbishments. The furnishings look very dated and everything could use some sprucing up.
The hotel is currently undergoing renovations and they’d just completed work on the bathrooms at the pool when I was there. One of the great things about the hotel though, is that the rooms are very quiet. We never heard anything from our neighbors. The staff is friendly and welcoming. Everyone greets you with the traditional “Bula” which means life in Fijian. In fact, Tania at the front desk remembered me by name and said hello every day. While the people are friendly, service in Fiji is not what you’ll find in other parts of the world – everything runs on Fiji time (which can be great sometimes.) Don’t expect good or great customer service anywhere on the island. There are several shops at the hotel including a market (very overpriced), a few clothing stores (I didn’t venture in after seeing the prices at the market) and a duty free store.
I checked out the prices at the Marina and compared them to the duty free store at the hotel, and they were the same. So I ended up purchasing some Pure Fiji products In addition to the stores, there are local craftsman who sell items like carved wood, jewelry, shells, grass baskets and purses, etc… (it’s important to note that many countries, including Australia and the US don’t allow you to bring back untreated wood or shells.) The prices seemed a little high for these “local” crafts, but they were beautiful and I wanted to support the locals The Pool The Westin pool is beautiful, but small and on very sunny days, the lounge chairs filled up fast. Most of the days I was at the hotel it was overcast and much easier to get a chair. You have to sign out pool towels and on busy days they limit the number of towels you can have – that’s a bummer. In fact, on Christmas Eve day they ran out of pool towels and it was over an hour before they had clean ones to give out again. That was the first really sunny day we had been there so it was disappointing to lose that hour of pool time. The beach is not so nice at the Westin, but that was fine with me as I prefer pools. As a guest of the Westin, you have full access to the other starwood property which is a short walk or bus ride away. The other one has a much larger and nicer pool and a bit nicer beach –this area doesn’t really seem like a great beach spot in general – I’m told you really should go to the islands to lounge on the beach.
There is an ice cream stand at the Westin pool – which makes great milkshakes and they’re not terribly overpriced. There are also several shops that sell drinks, sunscreen, hats, etc…and they’re all very, very overpriced. You’d be much better off going to the marina and picking things up there. There is a small island across from the Westin and you can take a boat there from the hotel. I was warned by other guests we met not to eat from the vendor on the island. I guess they had a very bad experience eating there.
Dining Options @Westin
On the Westin’s website, they describe the dining options as a “seemingly unending selection of dining choices.” In reality, there are two restaurants at the Westin and 1 bar – Zing which serves breakfast and dinner and Moo Moo which serves lunch and dinner. You can order drinks and lunch from Moo Moo poolside as well. Zing was good, though the service was not what you’d expect from a restaurant at a resort like Westin. I enjoyed the chicken teriyaki stir-fry and had it twice in fact. The dim sum was fair, I wouldn’t order it again most likely. Overall, the two meals we had a Zing were good and the cost of the food was fair. The drinks and taxes are what make the meals expensive. If you eat at Zing around sun-down, you can watch the Fijian fire dancers, a torch lighting ceremony and other Fijian dancing. We went to Moo Moo a few times for lunch and we had the burger every time. It was one of the best burgers I’ve ever had. The Wagyu Beef burger was topped with beetroot and orange relish and came with truffle fries. It’s definitely worth a try! Spa The Westin Heavenly Spa is quite expensive – in fact, it’s the most expensive spa on the island (compared to other hotels and marina spas.) The Westin Spa is very relaxing and welcoming. We had pedicures and they were extremely luxurious and soothing. The spa uses Pure Fiji products and I loved them. The spa did offer 20% discount on massages booked for early morning or late night. At the spa, there was a lap pool and the Westin Workout Center. Westin Overall The Westin Denarau is old but the staff is very friendly and that makes up for a lot of what the rooms lack. The restaurants are good, the pool is calm and the spa is relaxing. Overall, I liked the Westin and if I was in Fiji again, would either stay at the Westin (I’d like to see what the rooms are like after the renovations are complete)
April 7, 2012
Rated 5 out of 5 by Tobias Excellent stay
We stayed at the resort between the 21st and 25th of March and what a stay it was. It’s a perfect getaway and the place is great. We loved the friendliness of the staff. The greeting when we arrived made us feel really welcome and was a nice way to start unwinding. The transfer from the airport to the hotel was easy and quick and the check-in at the hotel went very smooth. Our room was great and much bigger than I thought it would be which was a nice surprise. The view from the room was to die for and we just couldn’t get enough of it. We found everything we needed in the room and it was well equipped as one would expect. No minibar but it seems to be the norm these days however the fridge was working so one could use it if needed. A couple of small points with the room, the A/C was the loudest thing I have heard in a while and we have travelled a lot. However a couple of earplugs and that was sorted. Also the shower solution had a design flaw as water flowed from the bathtub edge freely onto the floor so it became a bit of a flood. Hard to explain but surely a design issue. The information stated we should have wireless access in the room but I could not pick up a network with the ipad, nor the phone. However there was a network cable supplied on the desk.
The resort itself is beautiful. Especially the pool area where we spent most of our time. The views from the pool over the ocean are spectacular. It was clean and tidy and it was easy to get a spot and access to towels was a breeze. I’m not too impressed by the cleaning of the public toilets as the men’s ones were almost always rather unpleasant to visit. Not sure if the frequency of cleaning was not enough or what was going on but it was not clean. There are a couple of different places to eat and drink and the service around the pool is good. You can order drinks anywhere in the pool are and also in the pool. Here is one of my pain points though. As a tourist you look at the menu and its prices and order however do be aware that EVERYTHING has a 20% surcharge which is the local tax. This I think is something that they should put into the price already as its really irritating reading menus, drinks lists and anything else and then adding the 20% tax. Just add in it and be done with as the brain sees the cheap price and then you sign the bill and realize you forgot about the 20% which is stiff. Drinks quality are average, all the cocktails are big much without much alcohol as one would expect and the prices range between 19 to 23 fijian dollars plus 20% tax. I tried some classics such as a gin and tonic but it was awful as they didn’t seem to get it right and then I tried a dry martini a couple of times and they were not up to scratch. So it’s a vacation paradise but don’t expect the high end quality of drinks, wine by the bottle is also 20% but they have some stunning wines. However the wine by the glass I’d stay away from ..
The food is outstanding. We tried fish, pasta and steak and all except the New York sirloin at the steak house was great. You should also have a look at the other two resorts beside this one as you have full access to their pools and restaurants. The chimes bar is excellent with its sun lunge beds.
Also do try to grab a cab and go to the marina as everything is much cheaper and you get a taste for the local cuisine.
March 26, 2013
Rated 5 out of 5 by SHYL Amazing Holiday
The Westin was very accommodating towards our needs. We got a free upgrade to an Ocean View Room which was perfect to wake up to every morning. The staff were lovely and helpful at all times. Even though we had a few issues with a few charges to our room, the lady at the front desk was happy to help and correct that as we were checking out. The massages were divine! So divine that we fell asleep we were so relaxed! Would definitely recommend this hotel to anyone who would like a relaxing time in Fiji!
April 23, 2014