Rated 2 out of 5 by SpineDOC CANCELLATION POLICY
While this resort is aesthetically on par with its classification I was extremely appalled when they refused to refund our pre-paid stay even when we provided more than 24H notice. We decided to cancel so that we could stay an extra night in the idyllic Yasawa Islands. For an international conglermate, this policy strikes me as totally inappropriate and unaccomodating. This stands out even more when I offered to accept a penalty in the form of a percentage for the inconvenience of a pre-paid cancellation. The management refused. So, regretfully, despite the lovely accomodations and offerings, Westin Denarau gets a low score in our book. We have traveled quite a bit around Europe, the Americas, and now Polynesia. I have never had an experience like this before and would never in a million years have expected this type of reponse from an "internationally acclaimed" Hotel Chain.
August 12, 2012
Rated 5 out of 5 by Lucy34 A great rest spot
Excellent room and service of this. Great value to take the breakfast included package as this is very nice. Food is average in all the dining areas in the resort but staff are lovely. Beautiful pool surroundings . Be aware the resort is now cashless so all charges are to your room which is actually easy. Fantastic music n the Meka Lounge. Also good to have access to three resorts.
July 19, 2014
Rated 5 out of 5 by Caz17 Nothing was a hassle
Great hotel and wonderful staff. Enjoyed breakfast selection. Love that you can use the facilities of The Sheraton & Sheraton Villa's. After our checkout we were really pleased that we could stay by the pool and then use the day spa showers to freshen up before our evening flight home.
September 13, 2014
Rated 3 out of 5 by Vreeby Relaxing and enjoyable
My time at the westin was relaxing and overall a good experience, due in part to the freindliness of the staff. My reason to travel to Fiji was to rest and not think about the day to day problems of life, so the fact that I had everything I needed at the resort was wonderful. If I had any negetive feedback it would only be about the rooms, they were in need of minor repairs which was a iittle disappointing.
November 30, 2011
Rated 2 out of 5 by SDVic Worse Westin Ever
Currently at the hotel as we speak. Room key did not work at check in so I had to get new ones, room safe was out of batteries, supposed to have free wifi in the lobby but doesn't (co-worker gets a free access code and they won't give me one since they said you need to pay), even the ice cream was melted at the ice cream shop so we couldn't get a milk shake.
December 12, 2012
Rated 4 out of 5 by VeryGoodPointsStacey Old Hotel w/great views
I arrived in Fiji on Sunday Dec 18th much later than anticipated and I was extremely happy that the hotel had arranged a taxi to meet me at the airport. I was a little surprised that the taxi was a beat up old Subaru, but the driver was extremely nice and the ride only cost $30 FJD. I was immediately struck by the poverty as we drove towards Denarau Island. The diver shared some of the history of the area with me and I learned that Denarau Island is a man-made island built to house four and five-star resorts, the marina and million dollar homes - quite a contrast to the scenery on the drive to the hotel. Unlike some places like Phuket, Thailand or other island resorts, once you get to Denarau Island, you’re completely isolated and sheltered from the poverty.
Check-in & The Rooms
Upon arriving at the hotel I was greeted and welcomed by the staff. Everyone was extremely friendly and helpful. Before arrival, I requested a room with two beds or 1 bed with a sofa bed – since I’m a Starwood Preferred Guest (SPG) Platinum member I felt confident that they would be able to fulfill this request. I was quickly checked in and escorted by golf cart to my room. It was a beach front room, but as soon as I saw it, I realized that it only had 1 bed and no sofa. The bellman took me back to the front desk where I spoke with reception and they found me a new room with two beds. I also inquired about a room upgrade and was told nothing was available.
When I got to the room, I noticed right away that the bathroom wasn’t clean. I called the front desk and they sent someone immediately to clean it. There was also no drinking water (which they usually provide to Platinum members) or other typical SPG amenities in this new room they moved me to. After speaking with the manager on duty he had water sent to my room and ensured that things would be taken care of that week.
The following day, I inquired again about an upgrade and was told that there was a junior suite open that we could move into. We took him up on that. The suite had two rooms. A bedroom with king size bed, desk, chair and bathroom which had separate tub and shower (the non-suite room only had a tub) and a sitting room with a sofa (that could be used a bed) dining table and bathroom (tub and toilet – no sink though, which was very odd and also meant that the person sleeping out there had to come into the bedroom to use the sink. The suite was definitely much more spacious than the non-suite room and meets our needs much better.
As many people have noted, the beach front rooms lack privacy as they face a main walkway, but the view is spectacular. I had also read that the air conditioning in the rooms is very loud – and that is quite true – but I got used to it pretty quickly and by the second night, it didn’t bother me.
The air conditioner did create a pool of condensation on the floor – or whatever was under the unit (including my suitcase one day) due to the humidity and temperatures. The Hotel The hotel is old and in need of some refurbishments. The furnishings look very dated and everything could use some sprucing up.
The hotel is currently undergoing renovations and they’d just completed work on the bathrooms at the pool when I was there. One of the great things about the hotel though, is that the rooms are very quiet. We never heard anything from our neighbors. The staff is friendly and welcoming. Everyone greets you with the traditional “Bula” which means life in Fijian. In fact, Tania at the front desk remembered me by name and said hello every day. While the people are friendly, service in Fiji is not what you’ll find in other parts of the world – everything runs on Fiji time (which can be great sometimes.) Don’t expect good or great customer service anywhere on the island. There are several shops at the hotel including a market (very overpriced), a few clothing stores (I didn’t venture in after seeing the prices at the market) and a duty free store.
I checked out the prices at the Marina and compared them to the duty free store at the hotel, and they were the same. So I ended up purchasing some Pure Fiji products In addition to the stores, there are local craftsman who sell items like carved wood, jewelry, shells, grass baskets and purses, etc… (it’s important to note that many countries, including Australia and the US don’t allow you to bring back untreated wood or shells.) The prices seemed a little high for these “local” crafts, but they were beautiful and I wanted to support the locals The Pool The Westin pool is beautiful, but small and on very sunny days, the lounge chairs filled up fast. Most of the days I was at the hotel it was overcast and much easier to get a chair. You have to sign out pool towels and on busy days they limit the number of towels you can have – that’s a bummer. In fact, on Christmas Eve day they ran out of pool towels and it was over an hour before they had clean ones to give out again. That was the first really sunny day we had been there so it was disappointing to lose that hour of pool time. The beach is not so nice at the Westin, but that was fine with me as I prefer pools. As a guest of the Westin, you have full access to the other starwood property which is a short walk or bus ride away. The other one has a much larger and nicer pool and a bit nicer beach –this area doesn’t really seem like a great beach spot in general – I’m told you really should go to the islands to lounge on the beach.
There is an ice cream stand at the Westin pool – which makes great milkshakes and they’re not terribly overpriced. There are also several shops that sell drinks, sunscreen, hats, etc…and they’re all very, very overpriced. You’d be much better off going to the marina and picking things up there. There is a small island across from the Westin and you can take a boat there from the hotel. I was warned by other guests we met not to eat from the vendor on the island. I guess they had a very bad experience eating there.
Dining Options @Westin
On the Westin’s website, they describe the dining options as a “seemingly unending selection of dining choices.” In reality, there are two restaurants at the Westin and 1 bar – Zing which serves breakfast and dinner and Moo Moo which serves lunch and dinner. You can order drinks and lunch from Moo Moo poolside as well. Zing was good, though the service was not what you’d expect from a restaurant at a resort like Westin. I enjoyed the chicken teriyaki stir-fry and had it twice in fact. The dim sum was fair, I wouldn’t order it again most likely. Overall, the two meals we had a Zing were good and the cost of the food was fair. The drinks and taxes are what make the meals expensive. If you eat at Zing around sun-down, you can watch the Fijian fire dancers, a torch lighting ceremony and other Fijian dancing. We went to Moo Moo a few times for lunch and we had the burger every time. It was one of the best burgers I’ve ever had. The Wagyu Beef burger was topped with beetroot and orange relish and came with truffle fries. It’s definitely worth a try! Spa The Westin Heavenly Spa is quite expensive – in fact, it’s the most expensive spa on the island (compared to other hotels and marina spas.) The Westin Spa is very relaxing and welcoming. We had pedicures and they were extremely luxurious and soothing. The spa uses Pure Fiji products and I loved them. The spa did offer 20% discount on massages booked for early morning or late night. At the spa, there was a lap pool and the Westin Workout Center. Westin Overall The Westin Denarau is old but the staff is very friendly and that makes up for a lot of what the rooms lack. The restaurants are good, the pool is calm and the spa is relaxing. Overall, I liked the Westin and if I was in Fiji again, would either stay at the Westin (I’d like to see what the rooms are like after the renovations are complete)
April 7, 2012
Rated 1 out of 5 by soUnhappyGuest terrible experience
What horrible experience we had.
Few reasons why we would not be staying at Westin ever again or would recommend to anyone
1/ our confirmed reservation for villas accommodation was cancelled without us been notified.
2/ no alternate rooms booked until we turned up at the hotel.
3/ reception desk have no sense of customer service.
4/ we got rooms made available but not until after 4pm when we returned to check again – was promised phone call as soon as rooms were ready – still waiting for that phone call. No apologies what so ever.
5/ pools are so bloody cold
6/ pool staff didn’t want to issue towels – they cared less about guest busy talking between themselves – was asked “what do you want” off course pool towels what else.
7/ overpriced hotel compared with service and facilities provided. Thanks god we never stayed longer at Westin.
We as two families were so disappointed with the service provided that we would rather stay in some cheap hotel then in Westin.
June 24, 2014
Rated 5 out of 5 by Wellingtonian Loved this hotel and its wonderful staff
A great hotel with traditional features which the other hotels close by don't offer. Pools were never overcrowded and the adult only lap pool by the gym an added bonus. Rooms were a good size and very clean. Only problem was our fridge didn't work that well but there are Ice machines dotted around the place you can use to keep wine and beer cool. Food prices weren't as expensive as we were expecting. The bakery makes a decent coffee and pasta and fruit salads were value for money. We ate at the steakhouse and enjoyed a delicious piece of waghu. Wine at all of the resorts is expensive and I would recommend bringing own alcohol to the resort and having a drink before dinner in your room or on the patio watching the sunset. We also ate at the flying fish and enjoyed another fantastic meal. They have a set menu which is reasonably priced. Finally, the staff were friendly, warm, and extremely helpful. We loved our stay at the westin and will definitely be back.
May 29, 2014
Rated 5 out of 5 by StudebakerHoch Relaxing and friendly atmoshpere
My family had a wonderful time at the Westin during our stay in August. It was a bonus that we were able to visit the other nearby resorts to try a variety of eating options.
August 27, 2014
Rated 5 out of 5 by DHRH True paradise
If the tropical setting, luxurious rooms, and superb cuisine were not enough to earn 5 stars, then the level of personal and considerate attention paid by the staff to all guests would merit the rating alone. Vinaka vaka levu to the entire staff.
November 15, 2013
Rated 4 out of 5 Very Poor Room Service
1. Arrive back to room at 5pm, no towels, took 3 phone calls and 45mins to get.
2.Next day ,4pm, room not serviced towels short supplied.
Very disappointed for a 5 Star Hotel.
June 20, 2014
Rated 5 out of 5 by seaneka7 nice surprise
booked in for 1 nite and was upgraded to a presidential suite, very nice personal touch from the guys at Westin. will certainly start using SPG more instead of my ambassador status at another chain
September 14, 2013
Rated 5 out of 5 by Wozza Great resort
The staff are professional and friendly and the resort has great facilities
July 22, 2014
Rated 5 out of 5 by Djmacinaz Vanaka Denarau Westin
Our stay was wonderful! From the welcome home greetingswhen we arrived to the farewell song sung by the staff at our last breakfast, we had a wonderful vacation!
May 13, 2013
Rated 5 out of 5 by fiji Fiji is cheaper than Tahiti & therefore better!
Fiji is a great South Pacific destination compared to other South Pacific islands!
You get the same as everywhere else but it isn't overpriced yet.Fijian are modest & so are the Indians that live there.
Don't get caught in a cyclone though......
Its absolutely stunning & beautiful nature wise.Food is great & the Australian influence is better than the European or American on other South Pacific islands.They keep it simple=more down to earth & so are the Fijians.That's why they don't surf as good as the Tahitians...the Polynesians are the greatest surfers in the Southpacific! Westin is the oldest resort in port Denarau -but newly renovated.
July 22, 2014
Rated 5 out of 5 by sheba Westin Denerau
Would highly recommend this resort great rooms, excellent spacious grounds, helpful and friendly staff, very good food, swiming pools for all
September 27, 2012
Rated 5 out of 5 by Spaceknights Great service
The hotel offered great service. Staff and other personnel were friendly and the varied services offered made our stay comfortable and fun.
August 19, 2013
Rated 2 out of 5 by none Reservation screw up, again!!
Hotel did not honor the Internet rate. Room safe did not work. Refrigerator did not work..Unknown charges on invoice
April 8, 2013
Rated 3 out of 5 by JohnM13 Relaxation plus but.....
We had a very relaxing time at the Westin Denarau and the overall ambiance of the resort is great. The rooms were a good size but a little dated. One irritating thing was that we didn't have a soap/shampoo holder in our shower - a small thing but it is difficult to understand how a feature like this can be overlooked. The cleaning of the room was generally well done but was let down by small things such as not providing face towels on one or two mornings. The pool area is very tasteful but is showing a bit of wear and tear (e.g. some of the paving had broken and some of the decking had become quite uneven). We also found the sun lounges somewhat uncomfortable - how hard would it be to provide foam padding like the other Sheraton resorts? The staff were very friendly and generally pretty efficient. The breakfast was perfectly adequate and the Westin Kitchen restaurant is highly recommended. One big gripe is the exorbitant cost wine throughout the resort - some of the wines were close to 5 to10 times of their cost at RETAIL in Australia. I appreciate the cost of getting it to Fiji etc but someone is making a big margin here. I don't mind paying $50 or $100 for a good quality wine but I object to paying those amounts for wines that can often be bought in Australia for between $5 and $15.
July 21, 2014
Rated 5 out of 5 by Kimbo60 This hotel is the most typical
What a great family,couple or single traveller resort. Very Fiji atmosphere.
July 27, 2013
Rated 1 out of 5 by circus I would not recommend this hotel
You could hear normal conversations through the wall
October 12, 2013
Rated 1 out of 5 by Veronicalow Stay here only if you have no other options
By far the least favorite of all my starwood experiences..
1. Slow check in with wrong information provided:
Maybe its just FIJI time like everyone said.. but we took over 30mins to check in with just 1 other couple in front of us.. The guy who checked us in told us they have internet ONLY at the lobby and common areas & theres no wifi in the room. We waited another 10 mins for him to get us the log in ids & passwords only to realised we have a wireless router in the room + a password stuck on it.
2. SPG status not properly recognised:
NO spg preferred room for my platinum status. We got upgraded to a ocean front room from the garden view we booked and thats the best they can do coz the chinese delegates were in town & they booked pretty much everything apparently. Most importantly, there was no welcome note or fruit platter.. & when i complained on the 2nd day evening, the fruit platter came with the welcome note written without addressing it to me. This is the 1st time as a SPG plat member i've experienced this... totally impersonal & disappointing.
3. Staff arrange transfers at a complete ripoff price:
We wanted to go for dinner & the place we went to was at max midway to the airport..we paid the same price we paid from the airport to westin.. & when we got the restaurant owner to arrange the cab ride back for us it was only slightly more than half the price we paid from the hotel out...
4. TV has only 4 channels:
Not that we were planning to stay in & watch the telly but there was simply no options to channel surf either.. The staff claimed the satellite is down.. oh well.
October 21, 2012
Rated 3 out of 5 by Guillaume124 Good hotel, poor service
Let's begin with the positive:
- the hotel itself is very nice. Nice pools and venues
- the spa is extraordinary. Such a nice location and staff
- Tom from frontdesk delivered an outstanding service. If there is an Employee of the Month award, he gets my vote !
Then why such bad notes?
- I went to Fiji for my honeymoon. Westin was on my shortlist but i prefered another hotel as they replied to my emails quickly (as opposed to the VERY slow replies from Westin...) and offered an honey moon bonus, which Westin didn't.
- I am a SPG customer and wanted to redeem points for a SPA treatment with my wife.
* When going there for the booking, we had a drink at the bar. The waitress asked us to go paying quickly when she learnt we were not staying at the hotel. And she would stare at us until we do... Not a nice way to be welcome !
* I then went to the shop and had to wait 15 minutes at the cashier as the credit card machine had an issue. Back luck certainly...
* Then came the massage story ! I won't go through all the details to avoid spreading my frustration but:
--> we came on Nov 12th to book and we faced issues of miscommunication between SPA and frontdesk, obvious misknowledge of SPG program by Westin staff and no real willpower to help us. After 50 minutes, the lady from the front desk promised she would take care of it and prepare a voucher for the next day.
--> we came back on Nov 13th to pick the voucher, which of course was not ready (we then assumed that the lady promised this to get rid of us). We then went through exactly the same steps and spent one more hour to book the spa... Tom from the front desk finally managed it and walked us to the SPA to give a final point to this story.
the SPA treatment was excellent, fortunately !!
Do i feel special about being a SPG customer? Well, i spent nearly 2 hours to redeem points to book a simple SPA treatment, 2 employees out of 3 just "gave us up" (didn't really want to provide a solution) and didn't know much about the SPG program.
Then my answer is obviously no !
November 18, 2013
Rated 4 out of 5 by Harold234 Western Fiji the place to stay
I thoroughly enjoyed my stay at your hotel breakfast was amazing unfortunately the meals at the steakhouse were below par,presentation was great, but the food was below par over cooked and tough,I suggest you send some staff secretly to review the restruant occasionally .
I do like the lobby no loud music a restful an excellent ambience not like the Other hotels on denerau
The loud base from the band was a nuisance to people trying to sleep early and I wonder if it really has to be so loud
We really enjoyed our time and our one regret is that we had commitments and so could not stay longer
To all the staff and management thank you
October 7, 2013
Rated 5 out of 5 by Tobias Excellent stay
We stayed at the resort between the 21st and 25th of March and what a stay it was. It’s a perfect getaway and the place is great. We loved the friendliness of the staff. The greeting when we arrived made us feel really welcome and was a nice way to start unwinding. The transfer from the airport to the hotel was easy and quick and the check-in at the hotel went very smooth. Our room was great and much bigger than I thought it would be which was a nice surprise. The view from the room was to die for and we just couldn’t get enough of it. We found everything we needed in the room and it was well equipped as one would expect. No minibar but it seems to be the norm these days however the fridge was working so one could use it if needed. A couple of small points with the room, the A/C was the loudest thing I have heard in a while and we have travelled a lot. However a couple of earplugs and that was sorted. Also the shower solution had a design flaw as water flowed from the bathtub edge freely onto the floor so it became a bit of a flood. Hard to explain but surely a design issue. The information stated we should have wireless access in the room but I could not pick up a network with the ipad, nor the phone. However there was a network cable supplied on the desk.
The resort itself is beautiful. Especially the pool area where we spent most of our time. The views from the pool over the ocean are spectacular. It was clean and tidy and it was easy to get a spot and access to towels was a breeze. I’m not too impressed by the cleaning of the public toilets as the men’s ones were almost always rather unpleasant to visit. Not sure if the frequency of cleaning was not enough or what was going on but it was not clean. There are a couple of different places to eat and drink and the service around the pool is good. You can order drinks anywhere in the pool are and also in the pool. Here is one of my pain points though. As a tourist you look at the menu and its prices and order however do be aware that EVERYTHING has a 20% surcharge which is the local tax. This I think is something that they should put into the price already as its really irritating reading menus, drinks lists and anything else and then adding the 20% tax. Just add in it and be done with as the brain sees the cheap price and then you sign the bill and realize you forgot about the 20% which is stiff. Drinks quality are average, all the cocktails are big much without much alcohol as one would expect and the prices range between 19 to 23 fijian dollars plus 20% tax. I tried some classics such as a gin and tonic but it was awful as they didn’t seem to get it right and then I tried a dry martini a couple of times and they were not up to scratch. So it’s a vacation paradise but don’t expect the high end quality of drinks, wine by the bottle is also 20% but they have some stunning wines. However the wine by the glass I’d stay away from ..
The food is outstanding. We tried fish, pasta and steak and all except the New York sirloin at the steak house was great. You should also have a look at the other two resorts beside this one as you have full access to their pools and restaurants. The chimes bar is excellent with its sun lunge beds.
Also do try to grab a cab and go to the marina as everything is much cheaper and you get a taste for the local cuisine.
March 26, 2013
Rated 5 out of 5 by HappyVegemite Great trip and Platinum recognition
Had a great 7 night stay at the Westin Fiji. Whilst we experienced a few issues with our booking leading up to the stay, the hotel and its manager ensured we had a fantastic stay with superb service. SPG Platinum recognition was very good with upgraded room and the usual benefits (breakfast, internet etc). Sparkling wine with breakfast is a nice touch offered by the property. Good quality restaurants across the Starwood properties. The Fijian staff are incredibly warm (as are all the Fijian people we encountered throughout our holiday). Great for families. Can't wait to return.
September 5, 2013
Rated 3 out of 5 by MattSPGmemberSydney OK but there are better
We visited in October for a long weekend and then a group of 9 visited again in November for a week. I felt that our loyalty to the hotel and the SPG brand was not adequately recognised. There were some issues with rooms and the management sorted these out. Staff were friendly and did their best. We had four rooms in our booking but we could not accrue starwood points on all of them :( We will take this up with SPG. We were in the old unrenovated wing (although we specifically requested the new renovate wing for our November visit). There was jackhammering and building works during breakfast. We dined at hotels either side.
November 27, 2011
Rated 3 out of 5 by Superfish123 Ripp Off
The Westin is a great hotel except its prices in particular the steak house are unreasonable and a rip off. Further to this the Australian manager is rude and arrogant. The Fijian staff are great and can't be faulted. The staff if the general store however are extremely rude and the fact you pay $13 Fijian for a packed of red rock chips is a disgrace. I don't mind paying fair and reasonable prices but not being priced gouged because I am staying in an island resort. I complained and asked to speak to the general manager who apparently was to busy with travel agents escorting them around to discuss my issues.
May 30, 2013
Rated 5 out of 5 by Staz Gorgeous Getaway
The Westin surpased my expectations. When booking online it looked reasonable, but the pics didnt capture the beauty of this hotel's entrance, pool and dining area and general ambiance. The staff are are beautiful and very relaxed which helps you realise the frantic pace Australian's work at and how life can be lived. My only critisism is the price of food and restaurants in the Starwood hotels generally, which is as high or higher than Aust. This fact is enough to deter me from coming back to any Starwood hotel in Fiji and seek a tropical getaway somewhere cheaper like Bali. Very unfortunate as Fiji offers so much peace and serenity and is a short flight from Aust. Vanaka!
July 9, 2014
Rated 5 out of 5 by Simo We keep coming back
We have been to this hotel twice in the past 2 years and have just booked another week in December for New Years.
The staff are all awesome.
The staff remember us from year to year of our visits.
Francis in the meke lounge goes above and beyond for service.
Francis purchased Marshmellow from my 4 year old daughter as she asked for them everyday when we had our after dinner coffee and cake.
Penni and Sai from the concierge area always wanted to go over and above with service.
One night got off the Bula Bus with our daughter who had fallen asleep and they offered to drive us back to our room in a golf buggy.
June 29, 2013