Rated 2 out of 5 by Aquagirl71 Kids had fun in the pool but..........
The bathroom above us was leaking badly into our bathroom so had constant dripping noises. Kids were asleep by the time I realised so couldn't ask for a new room. Our ground floor room was noisy, chairs scraping across floors and toilets flushing as if they were in our own room! The air conditioner was too noisy but had to keep it on otherwise room got too stuffy and it actually helped drown out the noises from outside. We waited 17 hours for 2 bath towels (room was booked for 4 people but had only 2 towels). The ocean water is brown, hotel is on a rock wall so can't access water. Not enough chairs around the overcrowded pool, I could go on. Luckily we were only there for a 1 night stopover before flying home. It was such a shame that our beautiful Fiji Island holiday was spoilt by this experience.
September 8, 2014
Rated 5 out of 5 by HVS2012 A great place to stay
Our first holiday away with our 8 month old boy. Last week of July 2012, weather was great about 30 degrees and sunny every day. A great time to go as the resort(s) weren't busy.
Arrived Nadi airport and traveled to the Westin with a TTF transfer which only took about 30 mins (booked online).
Check-in was fast and easy. We asked if the Cot was in the room and they said it would be shortly. We were taken to our room via a "golf buggy" vehicle.
Within 10 mins reception phoned to ask if we were happy with our room (ocean view). We mentioned we were still waiting on the cot (arrived in the next 10 mins).
Room was great, clean, plenty of room, a/c can stay on when you leave, bath/shower room was a "wet room". A shower curtain around the bath but not the shower!
Buffet breakfast was great, lots of hot/cold options for all, including our little boy.
Moo Moo restaurant was great, reasonably priced for a resort plus 20% discount if you ate between 6-7pm (plus while we were there, kids meals were free).
As the neighboring Sheraton(s) are also ran by Starwood you can use their facilities and dine at their restaurants (and charge to your room). I would recommend making reservations if eating at any of the resort restaurants.
We also ate at the Denarau Port where there are about 6 or so restaurants and are cheaper than the resorts. Taxi from the resort is 5 FJD each way. There is also a small supermarket at the Port.
All the staff were so friendly especially with our little boy, each day many would greet him by name; our little boy loved them all. The cleaning staff were great, our little boy was sick on our bed just after they had made our room, within a few minutes she was back and changed our bed again.
Pools were great, Westin had a great toddlers pool which our son loved, there was plenty of space to lounge around in the sun. Plus you also have the option of using the other Sheraton pools (about 3 to 6 min walk along the waterfront).
There isn't much of a beach at the Westin and probably wouldn't want to swim in the ocean there, but they do offer a free water taxi out to the nearby island which has a beach and cleaner water.
As we had our little boy with us we didn't do any day trips this time. We would love to book our next holiday here!
May 11, 2012
Rated 5 out of 5 by Gail0 Great Tropical Feel
Beautiful resort, well maintained gardens, staff friendly and extremely helpful. Resort has as a quiet tropical feel. Being affiliated with the two Sheraton resorts you can use their facilities which is also is a bonus. Will go back again.
September 11, 2014
Rated 5 out of 5 by Madkel58 Holiday Bliss
My husband and I had 3 nights here in October 2011 after 7 nights on an Island and wished we had more time here. What a magnificent Hotel with superb facilities and friendly helpful staff in all areas. I didn't use the Spa so can't comment there but if it was anything like the rest of the Hotel it would be fantastic.
November 11, 2011
Rated 5 out of 5 by Subee14 My slice of heaven
We were looking forward to a luxury holiday, something I had never experienced. The Westin delivered in every way possible. We were lucky enough to get a package deal that included breakfast. And what a breakfast, if you couldn't find anything to satisfy your morning hunger, you must be very very fussy. Staff were amazing, friendly and helpful. And I was very impressed myself as a women to be treated with such kindness and respect by the male staff. Mind you men in general in Fiji seem to be this way towards women, which is really refreshing. Food quality was excellent, the accommodation was excellent and the beds were the most comfortable I have ever slept in away from home. We can't really fault anything. My only grip is that if you are in a adjoining room you could be unlucky and get noisy neighbours, we were fortunate to not get this except on our last night. So a tip, if you don't need an adjoining room, ask for a non-adjoining room. Also we quite liked the second floor with balcony, felt a little more private. This is a stunning resort, and am already planning my trip back next year.
August 5, 2014
Rated 4 out of 5 by Wengen First choice in Denarau
Denarau not my first choice to stay in Fiji, the islands are better but for a short stay the best.
Some guest dress standards etc bad but inevitable with mass marketing. Some staff off hand others first rate
September 2, 2014
Rated 5 out of 5 by May1507 Beautiful features!
Excellent service. Ultimate resort experience if you would like to chill out and relax in luxury. Also, if you're a busy bee there is lots to do on this island! You'll never get bored. Thoroughly enjoyed my stay!!!! Definitely recommend to friends
November 8, 2011
Rated 5 out of 5 by Mark121712 Survided Cyclone Evan
We arrived less than 24-hours before the Category 4-5 Cyclone Evan hit the Islands of Fiji. We were helicoptered off a small island for our safety and to get the mainland of Nadi. The resort was beautiful and the staff outstanding in every way. We had a beautiful ocean front 1-bedroom suite, with a small kitchen and living room, large bedroom and five-fixture master bath. The night before the Cyclone - the resort was festive and all the guests were enjoying the pools, bars and restaurants. The employees waited until the next morning to start locking down the pool and other areas down to give the guests as much time enjoying the amenities of the resort. At all times at least one restaurant was open, along with the shops, bakery, and small snack store before the Cyclone hit.
I am sure the employees were worried about their own families and homes, but they were all there doing their jobs with smiles on their faces and could not have been more pleasant.
We were unable to get any flights out and asked the front desk what the procedures were for extending our stay. Not only did they extend our stay, the actually lowered our rate (by almost 50%) and included breakfast the next morning.
The Cyclone hit Nadi around 4;00PM local time the next day and all guests were advised to stay in their rooms. The terrible storm lasted almost 12-hours and it was extremely powerful and devastating. The major electrical systems (air conditioning) did go down, but there was enough power for lights. Our room did suffer about an inch of water on the floor, but we could care less as we survived the massive storm. As we left the room around 7am, the staff was already at work (over 100 employees in total) cleaning the massive debris, down trees, etc. To everyone's surprise, there was a staff of about 15 in the dinning area serving a HOT full breakfast buffet - all at no charge. By afternoon the bar was open, lunch was being served and the staff was working non-stop to return the resort to somewhat operational.
Throughout the day, even guests and children were helping clean up the debris. By 7PM, less then 14-hours after the Cyclone the staff was able to clear the several hundred yard drive down to the main road for access.
We were able to leave on a late flight and the staff sent us off with a warm smile.
This is how a hotel should be run. Bravo to the General Manager and the absolute wonderful staff in Fiji!!
December 19, 2012
Rated 5 out of 5 by StudebakerHoch Relaxing and friendly atmoshpere
My family had a wonderful time at the Westin during our stay in August. It was a bonus that we were able to visit the other nearby resorts to try a variety of eating options.
August 27, 2014
Rated 5 out of 5 by Lucy34 A great rest spot
Excellent room and service of this. Great value to take the breakfast included package as this is very nice. Food is average in all the dining areas in the resort but staff are lovely. Beautiful pool surroundings . Be aware the resort is now cashless so all charges are to your room which is actually easy. Fantastic music n the Meka Lounge. Also good to have access to three resorts.
July 19, 2014
Rated 5 out of 5 by Phil91 Great Facilities, Great Staff
My wife and I stayed for 5 nights. First time overseas and what a place to go to!! The staff at the Westin are very friendly and helpful and always with a smile say Bula. The staff are always up for a quick chat and help with advice on resort events that are happening. The resort facilities are top class, with great views of the ocean and some islands while in the pool, or having dinner at the Moo Moo. The Westin even has some smaller markets, selling some hand crafted souveiners. The rooms are well appointed, we had a King size bed that was comfortable, and the pillows to match. Not much in the way on TV, but in Fiji, you wont have much time to watch TV.
There is so much to write, but don't take my word for it, stay there and find out out for yourself!!!
June 14, 2012
Rated 5 out of 5 by Wozza Great resort
The staff are professional and friendly and the resort has great facilities
July 22, 2014
Rated 5 out of 5 by fiji Fiji is cheaper than Tahiti & therefore better!
Fiji is a great South Pacific destination compared to other South Pacific islands!
You get the same as everywhere else but it isn't overpriced yet.Fijian are modest & so are the Indians that live there.
Don't get caught in a cyclone though......
Its absolutely stunning & beautiful nature wise.Food is great & the Australian influence is better than the European or American on other South Pacific islands.They keep it simple=more down to earth & so are the Fijians.That's why they don't surf as good as the Tahitians...the Polynesians are the greatest surfers in the Southpacific! Westin is the oldest resort in port Denarau -but newly renovated.
July 22, 2014
Rated 5 out of 5 by Cath609 Best place we stayed!
While in Fiji we spent 3 weeks in 5 different hotels. The Westin far exceeded our expectations. They upgraded our room, helped us with an associated hotel that we were having transfer issues with and had an awesome bakery. It was quiet but had lots to do. The pools were great and the staff so friendly and helpful. Vinaka
August 19, 2014
Rated 4 out of 5 by Lorraine27 Great Holiday
Thank you for a great 5 day stay. Your staff were very friendly, helpful and obliging which was just lovely. The room we stayed in had a lovely sea view. I did think the room was very dark however and particularly the bathroom , as it was hard putting makeup on. The band was awesome and so was your lap pool and gym facilities. Thankyou for the beautiful farewell, the singing was just amazing!
August 14, 2014
Rated 5 out of 5 by zfinch Great vacation!
We went to the Westin for our 30th wedding anniversary, the staff was great and the view was great. The room was average but comfortable, the grounds were very well kept. The staff was the best part of the stay a special mention to Asiveni (Guest Relations Ambassador) who took care of all our needs, Natava (Server) who made sure we were will taken care of for breakfast, Emi (Bartender) who made me special drinks all week and Joe who made sure we were comfortable sitting poolside. All the staff was great and we even had a visit with the GM. We will certainly put the Westin Fiji on our list to visit again.
March 3, 2014
Rated 5 out of 5 by bpatel48 Great Hospitality
- Hotel has very authentic theme compared to other resorts on the Denarau Island.
- Staff is very accommodating (Got free spa treatment as we were there on our honeymoon)
- Best breakfast I've seen in any of the starwood hotels.
August 16, 2012
Rated 5 out of 5 by Tarzo The whole package
Wonderful fijian resort!
the staff and facilities amazing we especially loved the comfy beds!
Great place for families we will be back again sooner rather than later
October 18, 2013
Rated 5 out of 5 by Tez58 Clean, fresh & relaxing
We felt very relaxed at the resort. The poolside areas are set up well. We liked the design of the pool area and there were ample sun lounges available during the day. Obtaining beverages was relatively simple, mostly we were served without needing to get the attention of wait staff. Most staff were friendly. We ate at the resort only one night out of four, as we found the restaurants at Port Denarau more affordable. We were a bit disappointed with the steak from the steak house at the Westin, Our request for Pepper sauce was declined by the chef! Overall though a lovely resort and would stay again
September 13, 2013
Rated 5 out of 5 by Unexpected21 good neigbours
EXCELLENT GOOD FOR HONEYMOON
December 11, 2012
Rated 2 out of 5 by steve0711 Overpriced, undervalue and NOT 5 star
Took family of 9 for special birthday.
clearly the 5 star rating was obtained a long time ago.
Stiil charged full price and arrived to find the property undergoing renovations. Circular saws going while trying to eat breakfast. Bricks and building stuff along the beachfront!
Couples put into twin bed rooms. Ocean view rooms mean that if you stretch your neck you get a glimpse of the ocean.
Food ordinary and overpriced. Oil for frying should have been changed a long time before. ended up eating at other hotels (better quality and better priced)
Cocktails in happy hour clearly not much alcohol in them.
water activity items broken and only some available.
And then they inform me I only get star points for 2 of the 4 rooms booked and paid for by ME!
Wont be going back
November 26, 2011
Rated 5 out of 5 by RobTan Amazing Place
Leaving this amazing place behind was hard
The resort itself is amazing the people were just simply beautiful
From the reception desk all thru the ladies ,that made our room
Food was great plenty to chose from
Our aim was to simply relax and we sure did.
Thank you for making our stay easy and stress free
August 7, 2014
Rated 4 out of 5 Very Poor Room Service
1. Arrive back to room at 5pm, no towels, took 3 phone calls and 45mins to get.
2.Next day ,4pm, room not serviced towels short supplied.
Very disappointed for a 5 Star Hotel.
June 20, 2014
Rated 5 out of 5 by Staz Gorgeous Getaway
The Westin surpased my expectations. When booking online it looked reasonable, but the pics didnt capture the beauty of this hotel's entrance, pool and dining area and general ambiance. The staff are are beautiful and very relaxed which helps you realise the frantic pace Australian's work at and how life can be lived. My only critisism is the price of food and restaurants in the Starwood hotels generally, which is as high or higher than Aust. This fact is enough to deter me from coming back to any Starwood hotel in Fiji and seek a tropical getaway somewhere cheaper like Bali. Very unfortunate as Fiji offers so much peace and serenity and is a short flight from Aust. Vanaka!
July 9, 2014
Rated 4 out of 5 by AlanB13 Great place - too bad about the breakfast
We had a weekend break at the Westin in Denarau, having travelled across from Suva. It was almost all that we expected, a pleasant place to get away from work and spend some time in the sun. That is until we got to the breakfast buffet, where the staff treated us like cattle, started out by tellng us what we could not have or do - how hard would it have been to just organise a couple of Flat White coffees for us instead of telling us that we could only have the pre-brewed coffee? And then informed us that we could not be served anyway until we got up, walked back to the proper entrance (we had come in from the pool area) and informed the receptionist that we were intending to have breakfast. So, yes, we both got up and just kept walking out of the restaurant. Luckily we found a much more friendly and welcoming, professional reception at the bakery, where we had breakfast, complete with Flat Whites,.....
August 3, 2014
Rated 4 out of 5 by Kaz57 Spa experience way below par!
Housekeeping, security and grounds staff excellent, warm & friendly!
Spa experience was extremely disappointing, actual massage and facial were good, thank you Regina but receptionist, greeting, orientation to venue and amenities, cleanliness and function of amenities and departure were all pathetic and very below standard for the level expected of a venue of this calibre. Definitely NO value for money here!
Lovo evening excellent!
July 31, 2014
Rated 4 out of 5 by Kiwis Lovely facility
We had 6 nights at the Westin. It is a lovely place to stay. Rooms are very spacious and comfortable. We recommend the breakfast. We do think the restaurants for lunch or evening meals are overpriced.
August 4, 2014
Rated 5 out of 5 by atzeri Fantastic Experience
We booked this hotel just becaue we wanted to try it. We have spent week ends in the other resorts in the same area.
Our experience at the Westin was simply fantastic, we received an upgrade on arrival which was great.
The room was clean and comfortable, bathroom had bathtub and shower.
We have tried the resaturant and the quality of the food exceeded our expectations.
We will definitely go back again.
thank you westin
July 28, 2014
Rated 5 out of 5 by Dolphin A BULA BOWL OF BENEVOLENCE
The purpose of our visit was to celebrate a family reunion and the fortieth birthday of my son.
The warmth of the Fijian Sun struggled to compete with the convivial ,culturally bound hospitality extended to our family .
All our expectations were exceeded and our needs met , with instant gratification from the moment we arrived, till our reluctant return to our Wintry home.
Indelible memories continue to linger .....Loving family bonds strengthened by the nature and nurture of the Westin Family.
May 11, 2013
Rated 5 out of 5 by Kiwichris What a lovely time with great staff looking after you
My wife and I have a short stay over a weekend for a work weekend away and what a lovely place. I have been to Fiji many times and stayed in most of the Hotels. The Western is the best I have stayed in. lovely surroundings. great staff and what a place to wake up in. We loved the room and the pool. The only problem we had was trying to leave. We just did not want to go. We will be back to the Western again. I look forward to another great holiday there. much longer the next time.
September 9, 2013