Rated 5 out of 5 by Petia47 This Hotel is tops,
I came in Stressed from a long flight and work load, From the time I entered the premises coming up the drive, it was like Paradise and my short stay was just that Paradise, From Room,Staff and Facilities. Who needed the sun when all you need is Smiling Staff to brighten up your stay. Bula,Vinaka vaka levu. Peter J
March 4, 2013
Rated 5 out of 5 by Wati73 This hotel meets all my expectations
Wonderful stay, friendly and helpful staff, beautiful and clean rooms and amenities. What else could I ask for? The staff singing the famous "Isa Lei" song on our last morning at breakfast before our checkpoint was a highlight for us and heartbreaking. Recommend highly and would definitely return for another stay.
April 14, 2013
Rated 4 out of 5 by Suzie10 OUR SON'S WEDDING
How special did we feel being looked after by the beautiful Fijian people, especially our new little 14 week old grandbaby. Could not have asked for a nicer destination to celebrate out sons wedding. We had such a good time all our guests are wanting to come back next year to celebrate their first anniversary.
August 18, 2013
Rated 5 out of 5 by Kat12 Best vibe on Denarau
The Westin is our stand out favorite on Denarau in Fiji -it has a great relaxing atmosphere from the moment you walk in, great pools, great food (Moo Moos and the breakfast buffet are excellent), children are welcome and the benefit of the Sheraton and Sheraton Villas facilities is an extra plus. We'll be back
November 20, 2012
Rated 5 out of 5 by Robbie The Hotel has great features
I have just come back from a 7 day holiday at the Westin Denarau Resort and Spa Fiji, and I can honestly say it was on of the most relaxing holiday I have had in a long time!
The staff couldn't be more helpful..they are friendly and nothing is a trouble to them!
I will definitely be going back there!
June 12, 2013
Rated 4 out of 5 by Rcrichards The staff makes this hotel awesome!
This hotel was very nice. There were still a few repairs underway from the damage caused by the typhoon but nothing that really impacted my visit. The staff was exceptional! Warm, greeting, helpful and just a joy to be around. When all the repairs are complete this would be my favorite Westin.
May 5, 2013
Rated 5 out of 5 by Jarvis76 Our best family holiday yet!
The management of this hotel should be extremely proud of the professionalism of their kind & warm staff.
The facilities and restaurants are first class and we would not hesitate in staying at the Westin again.
Bula Vinaka to all those at the Westin that helped us enjoy our family holiday!
March 18, 2013
Rated 5 out of 5 by Wenicke Room is awesome
I was upgraded to an oceanfront room. The room was modern and clean. I particularly liked the fact hat I could access the neighboring SPG resorts and charge Services to my room. I enjoyed my short stay at this hotel and would return again when I am in Fiji. Thank you Westin.
September 10, 2013
Rated 4 out of 5 by MCMNG Clarify your needs
Each staff member should aware their customers with least expectation and do the best for them. The guests should feel like home when they visit resorts. They want to be relax and be served and not trying to solve problem themselves. Hotel like Westin should be trouble free.
August 6, 2013
Rated 4 out of 5 by Tagg Looking forward to seeing the rough edges get smoothed out
Expectations are always high for an island resort, but I feel they did quite well. My fiance and I were able to relax, the food was good, the pools were excellent, the staff friendly and helpful.
There were a few small things though, when we booked we booked a room that included breakfast as well as pre dinner drinks. Where we should go for these was not explained upon check in and we had to ask later, going though several staff and much confusion...
Also after housekeeping has mopped the floors the tile remains wet and slippery for quite some time. Nothing you can do about that, but I advise against wearing the provided slippers as they compound the problem dangerously.
There was very little noise due to the renovations that were going on for which we were thankful but the emergency alarm was triggered once in the afternoon. After peeking out I saw none of the staff were bothered by it so we ignored it.
All in all it's a relaxing place to stay and has a lot to offer if you're staying in this part of Fiji
November 24, 2011
Rated 5 out of 5 by vinayoz VERY GOOD
We stayed in july 2013 at Westin and it was our first time with Starwood group.we really enjoyed it, the staff was very helpful and hotel itself was clean.will definitely recommend it and will come back to enjoy the hospitality.
July 24, 2013
Rated 5 out of 5 by mark24 This is worth a stay
The staff allowed to check in at 8 AM, assisted with 35th Anniversary plans, and fulfilled the SPG award expecdactatiocns with only a slight prompting. We enjoyed the lawn bowling area. We loved the Platinum level suite upgrade.
October 29, 2012
Rated 5 out of 5 by Omar23 From the Regent to the Westin
I have had the pleasure of enjoying your friendliness and great service twice over the last 20 yrs. The good news is it got better. Keep up the great work and see you soon....issalei, a great departing song indeed
July 24, 2013
Rated 4 out of 5 by eenad72 Great place to bring the family
The Westin is a great place to bring your family. Great Facilities, staff were very helpfull and friendly, free wifi everywhere but had no reception in our room which was the only disappointment on the whole trip.
November 5, 2012
Rated 4 out of 5 by NicknSal Great Hotel, Especially for Young Families
The hotel was great and the staff extremely friendly and helpful. Great location and very well maintained hotel. I would highly recommend for young families as the staff were great with our 8 month old son.
September 17, 2013
Rated 5 out of 5 by Mar59Car57 Great Resort and Hotel for Holiday
BULA !!!! Fantastic resort for relaxing a holiday, The staff are very friendly willing to help you at any time with any request, The dinning was excellent, use of all the Pools was great ,
September 4, 2013
Rated 2 out of 5 by TravelSydney2012 Fiji Westin Denaru
Hotel is very nice and friendly staff, activities are not very exiting, restaurant food is not great, Lavu night was disappointing, location was good, make sure valuables are locked up
December 9, 2012
Rated 3 out of 5 by findjeremy OK for a quick stopover
This hotel is well suited for those wanting to be close to the airport and/or a stepping off point for the islands etc. I would not stay here longer then 1-2 days (which is probably just as much about the Denarau area as it is about this actual property) As others have commented both here and on TripAdvisor, the hotel is in need of upgrades and is showing it's age in comparison to newer properties in the area. The staff although friendly are not "Fijian friendly" which we've been spoiled with at resorts away from Denarau. Lastly, I was disappointed with the lack of recognition for being a Gold member. I only stayed one night and despite the SPG.com site (and a few others) showing plenty of availability for the next night, I was not allowed to keep my room longer then the 4pm late checkout (even though I offered to pay) due to being at 'full capacity'. Even though I mentioned that several sites including SPG were still selling rooms for that night the front desk lady simply shrugged. I told her to mention it to the manager but again..just got a shrug!
Overall everything at the resort is 'fine' but not really anything more.
April 29, 2013
Rated 5 out of 5 great customer service
very clean,relaxing and great customer service from your front counter staff especially ,trying to help us with a cancelled flight,thanks for trying so hard !
August 17, 2013
Rated 4 out of 5 by Simonnov12 Outstanding Service
A fantastic time. Could not fault any of the staff. They were so friendly and helpful. Facilities were great, beer was cold, breakfasts were a sumptuous feast.
December 5, 2012
Rated 5 out of 5 by Susan10 Hotel
The Resort was exactly what you saw in the advertising - so was impressed, usually things are not the same. I would recommend this resort anyone.
March 8, 2013
Rated 4 out of 5 by Alfe Great team support and friendly/helpful staff
A very good experience in terms of customer service and recognition.
Extremely delighted by the services provided by the team.
March 9, 2013
Rated 5 out of 5 by Holidayers Fabulous hotel gave us the rest we needed even with 2 kids!!
From the moment we decided to stay here and booked direct we received 5 star service. All I can say is we will be back!!!
April 18, 2013
Rated 4 out of 5 by nofrts Good hotel, sky high pricing
The hotel has good facilities and great staff, very comfortable and clean.
The food and drink prices are outrageous.
June 19, 2013
Rated 2 out of 5 by none Reservation screw up, again!!
Hotel did not honor the Internet rate. Room safe did not work. Refrigerator did not work..Unknown charges on invoice
April 8, 2013
Rated 4 out of 5 by Wraith Good for a break
Good rooms, excellent service, only issue is there needs to be more shade or umbrellas by the pool.
October 2, 2013
Rated 4 out of 5 by Lisa1979 Good Hotel - needs a little improvement
We were happy with the hotel, mostly as it did not have as many children as the other hotels and as we were two girls on a weekend away this was a bonus. The staff were friendly and the Steakhouse restaurant was fantastic. only a couple of little hiccups, the second day when we went to get towels we had to wait for over an hour as all the towels were in the wash. As it was only 10am in the morning it seems a bit short sighted on thier part to have run out of towels already. The other issue was when we checked in and the room key would not work. We were a fair way from reception so I walked back and waited in a line to let them know. After about 5 minutes in the line I spoke to reception and she said, "did you put it in the way that the arrow points?" When I said yes, she said, oh thats why it didnt work, you have to put it in the other way. This would be nice to be told when you check in, usually an arrow is indicative of the way the key goes!. Also an apology would have been nice rather than being made to feel a bit stupid.
These were really the only issues we encountered. Otherwise, the room was lovely and very spacious and the majority of the staff were extremely friendly and welcoming.
October 1, 2013
Rated 5 out of 5 by zhang EXCELLENT STAFF
-very friendlly staff, especially Mike who is a very nice man.
-air conditioner is really noisy,
April 1, 2013
Rated 5 out of 5 by lonely07 Its Fijian
Excellent, staff wonderful, its Fijian been going there for 22 years
August 4, 2013
Rated 5 out of 5 by Tav77 Outstanding
The Westin met all our expectations and more.
July 30, 2013