The St. Regis Aspen Resort

  • 315 East Dean Street
  • Aspen,
  • Colorado
  • 81611
  • United States
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Rooms & Rates


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Rated 4.1 out of 5 by 229 reviewers.
Rated 1 out of 5 by Always disappointed with St Regis Every St Regis I go to has some kind of problem. Why do I keep going back? I hope it will get better. After all, it is the "St. Regis." In the lounge, we are ignored for 20 minutes so we just leave. The room reservations policies are draconian and inflexible. They nickel and dime you for everything - we paid top dollar for a one bedroom suite and get charged for wi-fi? Please! Other, comparable level hotels are much more accommodating. Never again for us - we are done with the St. Regis. Over rated! March 27, 2012
Rated 2 out of 5 by Good Facility, Consistently Bad Service Stayed 4 nights in March. The facility is five-star, but service was consistently bad throughout our stay. I would have been disappointed at a mid-tier hotel. At an $800/nt St Regis, the experience was inexcusable. Just a few of many examples: As I was checking in, another guest was at the front desk, outraged at the service he was receiving and loudly suggesting I go to another hotel next door. I thought the guest was being unreasonable, but was quickly proven wrong. We checked in with 2 dogs. The reception staff played with the dogs and we spoke about them at length. But we were not offered the pet amenities. We had to call for them, after reading about them in the room hotel materials. The first evening, we stopped by the lobby lounge for cocktails. We waited 40 minutes and never received service. Groups of people were sitting around looking at each other incredulously. A few went to stand in line at the bar to order. One group complained to the manager, who proceeded to serve that table... but completely ignored all the hungry and thirsty tables around them watching jealously. Most just walked out eventually, including us. The next morning, I went down for coffee (no in room coffee...). They were out of cups. Come on St Regis, if we can't have a Nespresso or coffee machine in the room, at least keep the cups stocked! That afternoon, après ski, the St Regis is the first ski resort I have been to in years that does not serve hot chocolate, cider, or anything in the afternoon. Ok, they serve water. But even then they regularly run out of both water and cups. The doormen often stand around talking and do not actually open the doors for you -- even if you are carrying packages. We tried again at the lobby lounge another evening. Having learned my lesson, I stood at the bar to order. The poor bartender was taking orders, sending food orders to the kitchen, mixing drinks, delivering drinks to tables, delivering food to tables, and settling checks... For the entire hotel lounge. We overheard her begging her manager for help, and after 30 minutes, 3 waitpersons began running around confused about who was serving which tables. Again, we watched many guests simply stand up and walk out. We called our "butler" 3 times. The first time, she cut off my wife, said she was too busy, and asked if she could call back. OK. But she never called back! Eventually we walked down to the front desk for help. The second time we received prompt assistance, but it was 1am so I imagine there was not much else going on. The third time we called our butler was to check out. She relayed the message to the valet, who brought around our car, but then "forgot" to tell the bellman to come get our bags. After 20 minutes I called back. The bellman promptly came, and explained that they were wondering why the car was called up but not a bell cart. Apparently not wondering enough to actually DO anything about it though. We ordered room service once. Two salads. They made the salads wrong (covered in Gorgonzola, which was not on the menu's detailed ingredient list) and then they forgot to actually bring the salad dressing. Not only the kitchen staff forgot the dressing, but our server wheeled the cart all the way through the hotel with nothing but two salads on it, and did not realize that he didn't have dressing with him. In all, a comedy of errors, start to finish. I might have chalked it up to bad luck, except that every time I spent more than 5 minutes in the lobby or common areas, I would overhear other guests complaining about the horrible service. Hopefully St Regis will replace the entire customer service team soon, because this hotel's service team is really damaging the brand and the facility is actually pretty nice and well located. But until then, just stay away. They are much better options in Aspen, especially at this price point. March 20, 2012
Rated 5 out of 5 by First class They airport shuttle service is top notch. Additionally, there are courtesy vehicles available for pick up and drop off around town. The staff was responsive, polite, friendly, professional and the concierge service was excellent. The spa was great, amazing massage. Room was immaculate and we were allowed to rest. I plan on returning soon. January 19, 2015
Rated 1 out of 5 by How the mighty have fallen I have been going to this hotel for years and always had a positive experience. Recently, there was a major renovation and some of the rooms still are not finished. Our latest trip was characterized by closets with no poles for hanging clothes, advertising labels still on the newly installed toilets, bugs in the bathroom, and other issues that show no one is watching. The concierge service was so bad on our previous trip that we made all our own reservations this trip to avoid problems. The service at the bar was atrocious and the dining room is very poorly designed. They need new management to get this facility back on track. March 16, 2012
Rated 2 out of 5 by Underwhelmed I enjoy St. Regis hotels. However, i was underwhelmed w/Aspen. The hotel was "tired"--meaning it needs updated, there was one very rude concierge (forget her name, but it wasn't the lady w/the british or south african accent, she was VERY helpful), and there were not enough kids activities for families. Also, the staff did not have great English speaking abilitiy and service was very slow. I will not stay at this hotel again. August 6, 2013
Rated 1 out of 5 by Horrible Experience The Hotel was under construction. Our heater was broken the entire time. There was a terrible chemical smell. No one offered to move us, we would come back to room and heater was in shambles all over the room. There was water leak and the carpet was soaked. Really surprising experience given the St. Regis brand. Surprised of lack of importance being an SPG Gold was. Bummer of a trip. December 14, 2011
Rated 5 out of 5 by Absolutely fabulous After all the negative reviews I was very wary. We were there over the Christmas holidays and it was an awesome time.Yes only one hot tub was working,but only a minor inconvenience. The staff was very accomodating {to a very demanding crowd} and the breakfast buffet {complimentary} was a touch of class. Aspen needed more snow, but not their fault. January 3, 2012
Rated 2 out of 5 by We were disappointed with the services. * Room 332 is located next to service area and very noisy due to ringing phones and talking. * Dining service for breakfast was non-existent. Water was poured promptly but after twenty minutes, we still had not been served coffee nor asked for our order. The room was one-half full when we arrived. We walked out after twenty minutes of waiting for service. * The Christmas brunch was "so-so". The ham and desserts were excellent but all else was mediocre. However, there was ample champagne which made it enjoyable. We never did have our "own" server but asked for things as servers walked by our table. * We did not encounter these problems during previous stays at this hotel. December 27, 2013
Rated 5 out of 5 by Intimate Setting ideal for Couples This was my first trip back to the Rockies in 15 years. My wife and I brought our 8 year old, who had a great time and we are happy to stay at a magnificent resort in the Heart of Aspen. But looking back at our trip as a whole, Snowmass would have fit our needs of traveling with a young beginner skier much better. I think they could do a better job of explaining the different ski resorts etc. Right after we checked in, we stopped at the concierge who explained that my wife and daughter wouldn't be able to ski Aspen once on our trip because it has a very high level of difficulty. I had no idea that a ski resort in colorado existed without 1 single green run on the entire mountain. With that said, it was very easy to get to Buttermilk and Snowmass which are ideal for beginners. However, when you are planning a premium trip to Colorado during the holidays in high season, you want to take advantage of a ski in/out resort. The restaurants at the hotel are all exquisite, including the platinum breakfast menu which included a couple hot items, which is a nice bonus! Also the wait staff was nice enough to include my daughter on the breakfast plan. Upon checking into our room, it was on the small side of the Starwood resorts, but they do a great job of managing the space to make it functional given all of the winter clothes. The bathroom appeared to have been remodeled within the last 5-7 years so it was very nice as well with a stand alone bath tub which my wife loved! Storing our 7large bags was also a great idea to help manage the space in the room. Overall I would definitely recommend this hotel to couples and families with children that are experienced skiers. I skied Apen the last day and it was awesome! My daughter felt at home and there were other children there as well, so she was well occupied. Next time we will be staying at the Westin Snowmass though! January 20, 2015
Rated 1 out of 5 by Remodel is not complete Check in hold for 2 hours, and not until 7:30pm? One hour and 2 phone calls to get my luggage brought up to the room? Noises in the room from the HVAC unit? 10 wait at the bar, plenty of staff walking by, and the first person to come over to the table says " What can I get you"? Wireless not working? Gurgling pipes? Misleading menu ( Most people can taste the difference between store bought and fresh squeezed juices... don't think you can fool us...) December 18, 2011
Rated 1 out of 5 by service disappointing and kinks need to be ironed out post renovation Two real disappointments during my stay - I found the service to be way below what I expect from a St Regis and I found that the hotel had cut some corners when it came to some of the finishes from its renovation. On my first night, my room was directly adjacent to the 'electricity room', which felt like sleeping next to about 50 whirring computers. I asked to change rooms during the middle of the night when I gave up all hope of getting any sleep. I find it unacceptable that they would put guests in a room there. The next morning, I found the main desk staff pretty unfriendly and disinterested in changing my room. They did finally change the room, this one was missing a wardrobe door and vibrated with the force of the airconditioning in the corridor outside which made the whole bathroom tremble. Overall I was quite surprised by the unwelcoming reception from the staff in the hotel, from the moment I arrived to my departure. The pool is very small for the size of the hotel - it was overcrowded each day with not enough loungers. The fountain did not work in the courtyard for no apparent reason. On the plus side, the hotel has a great location in Aspen and the rooms are clean. The spa is very nice in the hotel. September 8, 2012
Rated 1 out of 5 by Hotel is far below St. Regis quality It took 1 1/2 hours to chcek in. I had to call the Plantinum Hotline to get the front desk motivated to assist. The renovation was poorly done, rooms are awkward, lighting is poor.Furnishings are out-of-date. There is no Esprit de Corps at the Hotel. The senior concierge did not where a Colorado landmark was. Concierge always busy with some work on the computer, they did not even look up. Housekeeping staff and mini bar checker did not speak english. The resturant serves below standard food. The breakfast toast was cold, ceral was inedible. Chef Gordon Ramsey would have a field day here. Avoid eating here. This Hotel caterers more toward pets then people. Dogs in areas where food and beverages are being servered. No stations around the Hotel for picking up feces. The room was award and hard to get around. Too many out-of-date furnishings. No adequate work space, desk on rollers, no chair for the desk. Keys did not work in the door, in spite of maintenance working on it. HVAC not working, maintenance corrected, but it took hours for the correct temperature to be reached. No TV remote in the room. The batroom is very cluttered, tub is usless and is stand alone which takes up space, no safety rails provided. The toliet area is very small, and a large person would have probelms getting into that area. The General Manager did not respond to a call or E mail, in spite of assurances that she would by the front desk. This review does bare out some of the comments by other Platinum guest reviews, this Hotel is just not up to speed with service and comfort. If you are flying into Aspen, have the Hotel pick you up at the Airport, no need to rent a car, the free city bus will take you almost anywhere you want to go. You will save quite a bit in parking fees, and rental car costs. October 25, 2012
Rated 2 out of 5 Holy disappointment We cannot begin to express how disappointed we were druing our recent stay at the St. Regis, Aspen. Months prior to our arrival, we requested a room in the Red Mountian building . Days prior to our departure, we communicated with the butler who, upon our request, assured us that we would be staying in the Red Mountian Building. Unfortutenately, when we arrived, the front desk manageer informed us that he wanted to "double check" and make sure that we in fact, did want to stay in the Red Mountain builidng becuase if this was the case, our room was not ready. As a result, we had to wait clsoe to an hour before we recieved our room key. Once we entered our room, we learned that we looked directly out at a buidling under construction. Of course, we did not request this view nor did anyone infrom us in advance that we would be looking at concrete and steel. The room had a sloped cealing and when we called the front desk to ask for another room, we were told that they were unable to meet our request. Given that we have stayed at this property on three previous occassions -- two of which were during the ski season, we were stunned (especially given the money that was being spent) by the unwillingess on the part of the front desk staff to accomodate our request. To be sure, this was a busy weekend, but we checked in long before the majority of the other guests. Adding insult to injury, was the fact that the butler's were not attentive to detail, housekeeping left dirty room service trays (placed in the hall by our neighbors) in the hall for hours on end. (We had to call the front desk and ask for them to be removed.) The bellman -- virtually all of whom hail from the U.S.A, were a refreshing change from the bar and waiit staff, the majority of whom while pleasent clearly did not understand what we were asking for more than half the time. Add to this the fact that during the Aspen Food & Wine festival the hotel ran out of its featured champagne -- Veuve Clicquot -- and you have a recipe for a very, very disappointing stay. June 18, 2013
Rated 5 out of 5 by A Regis in a Regal Vista Arrived at St. Regis Aspen. Looked forward to check this property out.This time I made a special trip from Denver just to check it out. I was curios why a great number of platinum members rate it so low. My experience started with a bummer. I relied on the Platinum Concierge to find the best route to the hotel. I was advised to take the pass, route 82. travelled for 3 hours from Denver only to find that we were 26 miles away from the property only to find out that the road is closed. It took us another 3 hours to get to the property. I almost decided to stay in Avon at a sister property that I used several times before. My desire to experience the property made me spend the extra 3 hours in the car. Got to the property exhausted. It is a great well appointed property. The property was completely empty (I looks like they had a total of nine rooms occupied). I only observed 4 employees: a valet, a person at the front desk, one at the lounge and a supervisor. It looks like most of them just started with the property and it showed. But they were all sweet and nice people. Even though the property was empty, the platinum upgrade was sub-par. There was miscommunication between the employees about a certain perk we were given, so we were kind of humiliated. The only place to eat was the bar area. We were the only customers but it took a long time. The place was like a ghost town, everything closed. Sure, we had a beautiful property all to ourselves. Nothing to do though. No glimpse of butler service. My shoes were not returned by the time I needed them. They arrived about an hour late. Down for breakfast. We had a continental breakfast buffet included as the letter from the management clearly states. The only thing, there is no buffet. We were offered 3 items that were completely unappealing. Food, overall was delicious, both at the lounge and breakfast. I have to say that when I brought the issues to the GM's attention, they were addressed timely. The GM rocks. Raj is a very skilled manager, a great asset to the St. Regis brand. He made us feel like we belong. We ended our stay with a delicious dinner, even though it was in the bar area, it was first class. Did not get to check the new Chefs Club restaurant as we had to leave before it was opened for dinner. The spa is beautiful and inviting. The location is amazing. May 25, 2013
Rated 5 out of 5 A bit of a disappointing experience I was disappointed that our room was not cleaned on Friday Septmeber 15. Housekeeping knocked on our door and was asked to return in 20-25 minutes once we were gone. I wash my towels in my own home after every time I use them and was disappointed to see this was not done in such a wonderful hotel. I expected better service. I had to call the front desk on Saturday morning to ask for more shampoo/conditioner/body wash and when I went to the front desk Saturday morning to request housekeeping services there was nothing more than a quick apology, nothing offered for the mistake. September 16, 2013
Rated 3 out of 5 by Great potential, but currently unrealized The current construction served as an obstacle to the experience I expect from the St. Regis. The sound of construction began in the morinng and was persistent throughout the day. However, the renovated rooms will be worth the current distractions, although I wish our stay had been after the construction was complete. Despite the construction, however, the hotel appeared to be understaffed in multiple key areas resulting in wait times that greatly exceed expectations. On multiple ocasions, the front desk had no staff present. In addition, it took nearly an hour to receive appetizers that were ordered. It appeared that the lobby lounge often had 1 person working, when 2-3 would hvae been required to provide adequate service. December 22, 2011
Rated 2 out of 5 by Very disappointed this time The cleaning person during the day left trash on the nightstand and dirty glasses and didn't vacuum. The hotel was very noisy into the wee hours of the morning and would not stay there again on a weekend. Also, this is the 2nd time I've had trouble with the final billing. I originally booked 2 nights online, but upon arrival I noted that I may need to stay longer a day or two. I proceeded to tell a front desk person the next eve that I would only be staying 1 extra day. Upon checkout the front desk clerk tried to muscle me into paying for all four days. I come into town from Telluride regularly and will likely stay elsewhere in the future. In addition, my facial wasn't great this time either and was fantastic the previous stay. September 17, 2013
Rated 3 out of 5 by Great hotel - needs faster in-room internet Fantastic property in a georgeous mountain setting. Great room. Very clean. Staff was great. Room excellent except the in-room internet accessibility is very poor. It's slow--custumers can buy either 2Mbps or 4Mbps--neither of which are acceptable these days. An extra $20/day seems a little ridiculous in light of the available speed. Internet is not wi-fi either; it's via a cord so you are teathered to the desk. Time for wi-fi, people. Should be free too in light of the overall room-rate. and the overall level of luxury/features throughout the hotel. September 23, 2013
Rated 3 out of 5 by Nice facelift, but service not up to snuff I've stayed here in the past several times in the past and had great experiences. This trip started with the shuttle driver leaving my baggage overnight at the airport (after I personally took it off the carousel). Not cool. Although they were nice, the bar staff seems to have no clue about the bar menu. Housekeeping didn't make up our room one day, even though we were out skiing all day. The list kept growing, unfortunately. It's a beautiful hotel, with a fantastic location, but the kinks seem to need to be worked out this season... December 9, 2013
Rated 2 out of 5 by Left after one day There was no upgraded room as expected. There were no amenities whatsoever. Front desk staff refused to speak up even after repeated requests (and much pointing at hearing aids). The concierge staff varied between sparkling (with no follow-up at all) and borderline surly, relentlessly on the telephone with other guests. The daytime bar for a festive Irish Coffee was staffed by pleasant but incapable people or by folks doing paperwork and couldn't be bothered. Without mentioning specific prices, as requested, this was intolerable at over two thousand dollars a night for a smallish room. The desk manager Zack tried to do a few things but the holiday was lost and we returned to Los Angeles after one day after booking (and apparently paying for ) three days. December 31, 2012
Rated 1 out of 5 by Over promised, under dilivered I realized this stay was going to be less than expected at check-in. St Regis hope of becoming 5-star will NEVER happen, they would be best to be 3-star. It took 10 minutes of waiting until which time the under staffed front desk was able to attend to me. They apoligized for not having my room ready by 4 pm, but offered me to join the rest of the lobby waiting for rooms that were unavailable. My room was not ready until 5:30. The front desk NEVER recognized my platinum status and when I pointed it out they questioned me and bantered with me about it (I do 100 plus nights a year in SPG properties). My room had NO HOT WATER for bath or shower so I went to the spa hoping to use the showers luck. The staff is aware of the lack of hot water and blame it on "construction" and high volume use. St Regis must think 5-Star service is achieved by charging for everything. I get better service and more attention at catagory 2 hotels! To be charged $50 to use the mini-fridge already located in my room is unheard of. For the prices paid here shouldn't I be able to use the fridge located IN MY ROOM? No coffee maker of course....I am sure they would gladly charge me for one though. I requested a microwave and of course for a large charge they could bring me one. Any SPG hotel I stay at always provides both to my room free of chrage. I don't mind spending money when the service and expectations are met. The staff is NOT 4/5-star quality by any means. It might benefit the GM to visit a real 5-star hotel to see what it's like to experience truly high end service. Just because it's located in Apsen does not mean you'r 4/5 Star quality. You have to provide the staff to back it up and St Regis is lacking that. I am confident this is my LAST stay at the St. Regis, would a total let down. As a business owner I constantly under promise and over diliver and constantly please me customers. St Regis does the opposite which is poor business. December 21, 2011
Rated 2 out of 5 by ST. Regis Aspen The Hotel has completed a wonderful rennovation. Superb! Too bad they did not rennovate the staff and the service. The reservations for the F&W restaurant were a disaster. An 80'thBirthday celebration "forgotten", reservations lost, "sorry", was the comment. To top that, the service was poor, inattentative and the food medicore. Very over-priced for the service and the quality. I would not stay or recommend staying to my friends. Additionally, room service was equally slow and poor quality. Too bad Aspen! September 23, 2012
Rated 3 out of 5 by St. Regis Aspen I made a reservation for a room with a fireplace and paid a higher rate for this. Upon arrival I was advised there were no such rooms availible and they should never have allowed me to reserve one. This was a key request. After much discussion ( no manager on duty) they slightly reduced our rate and promised the manager would call us. He left a message 2 days later right as he was leaving for the day. Plus we were insulted that after paying $600 a day the hotel still charges $14 a day for WiFi. September 26, 2012
Rated 2 out of 5 by Great Potential I was unaware that the St. Regis was under major construction. Had I of known, I would NOT have made the booking. The staff did their best with what they had to work with, but I was a bit disappointed overall with the St Regis. With that said, I'm sure when the construction is finished, the St Regis will be what people expect. I used 3 free Resort night awards and was grateful for that but would have rather been able to experience the St Regis as it was meant to be... December 21, 2011
Rated 5 out of 5 by Exemplary Last December. Hoping the same this January It is a surprise to me to see all the negative reviews. When I stayed at the St-Regis last December (2010) *EVERYTHING* was exemplary. The staff was highly attentive and the facilities were top notch. We also received a very nice upgrade, partly in consideration of our two 4 legged traveling companions. I have been Platinum for much of the last 7 years and have stayed in many Starwood facilities, mostly in CA, NY, and CO. The St-Regis in Aspen is *clearly* #1 on my list (followed closely by 2 other Starwoods in CA). I can only assume that the construction is weighing heavily on the staff. Even given the reviews, I have no plans to postpone or cancel my upcoming January stay at the St-Regis. I will submit another review afterwards. I find it hard to believe that the St-Regis I know has permanently slipped in stature. December 25, 2011
Rated 3 out of 5 by Food and Wine Event Stay For the cost that I paid, and of course for local events the standard rates are x3 or 4, this was a big big disappointment. Positives were the quality of the room as I had a suite and it was very comfortable and the gym which has new equipment, and a lot of it. Negatives were the staff from every level. Food and beverage staff you could not understand as their English for the most part is broken. same to be said for my butler whose service were VERY SLOW. At check-in was not recognized for my Platinum status (I also own weeks in Princeville) and I never received the paper which was offered (USA today), instead got the New York Times. Huh, not sure how that miscommunication happened. The bellmen spent more time talking to themselves than customers. so in closing, for the EXTREME cost for 4 nights, this was definitely a big disappointment....... June 26, 2013
Rated 3 out of 5 by Aspen new year 2011 I do like the new decor of the Hotel..but it was not complete.. There a few things we were not happy with 1. The room was extremely warm..and air condidtioner didn't help..difficult to sleep 2. service at the bar..was very understaffed.. 3. New year eve dinner..had horrible ..table in back by the bar..not worth ..250 per person..also very understaffed.. 4. had to call each day to have room cleaned..once it was clean they did a good job.. January 3, 2012
Rated 2 out of 5 by Room for Improvement the finishes in the hotel are excellent, but there were many flaws. I was there recently for a conference and there were several people with the same complaints. For one the led lights above the tv do not shut off at night, 2nd the strobe light for the fire alarm flashes all night, maintenance did fix this with putting black masking tape over the lights. 3rd the air conditioning does not work at night, it works well during the day, several other guests complained about the same issue. I spoke to the front desk and they said they put in a new system this winter and have not worked out all the kinks. Meanwhile I was not able to sleep any of the nights and was not offered anything in return for this inconvenience. The last issue is that the room is too small for all the furniture they pack in. Also a good tip would be to buy pool furniture with cushions. June 13, 2012
Rated 2 out of 5 by neds a lot of worke For the price, and price aside this hotel does not compare with other first class hotels in Aspen. The room is silly small, the service for bkfst is atrocious, and even the elevator didn't work ( no sign that it was out). Housekeeping came at either 830am or late afternoon which means not enough staff. Hootel does not offer shuttle service like Nell and Jerome. January 3, 2013
Rated 3 out of 5 by Remodel is awful We have been coming to the St Regis for many years. It was always a comfortable place to stay in Aspen. The latest remodel is horrible. The décor in the common areas is cold and unattractive. There is annoying electronic "music" playing in the lobby and restaurant. Although the rooms are nice and the staff is excellent, we will not be coming back. August 4, 2013
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