Rated 5 out of 5 by Todd89 Great Time in Aspen
I am really suprised of the number of negative reviews regarding this hotel. I statyed at the St. Regis Aspen last week using Cash & Points and a Platinum suite upgrade. My fiance and I received excellent service throughout our stay despite being basically non-revenue customers. I should also note that I'm in my early 20s and did not feel I was treated any differently, which I have experienced at other high end hotels in the past because of my age. The front desk staff were very friendly and helpful when my account did not show my Platinum status (this has occurred at multiple Starwood hotels) they were more than helpful in resolving the solution. We had a 1 bedroom suite with butler service. The butlers were friendly and prompt and made us feel welcome. Our suite was fantastic. It was a nice size and my fiance and I both really enjoyed the decor of the new re-model. The spa was quite nice, despite the "Aspen" prices, but I did not get to use the fitness center (the staff at the spa said it had flooded and would reopen soon). My only complaint would be the breakfast. We did the continetal breakfast, which was $47.00 before tip. I was able to apply my Platinum ammenity for this, but had I been paying my own money, I wouldn't be too happy. However, the selction was high quality, except for the pastries. There were only a few other people eating breakfast around 9am, so maybe others were feeling the same as us. Despite the breakfast, we really enjoyed our stay at the St. Regis and can't wait to come back!
August 13, 2012
Rated 4 out of 5 by Jensen2014 Superb Stay in the middle of the Rockies
As expected the St. Regis experience was amazing. Our room was most comfortable, from the beds to the shower. While most of the staff was excellent -- Mary Pat and Stephanie at the concierge desk, Gavin helped us with our luggage, Theresa from private dining and Shawn made a HUGE save when I left some items on the roof of our car -- there was an exception when one staff member took a blanket we had placed near the pool. That person left the life jackets but took the child's blanket. It was returned but after too much trouble for a St. Regis property. Additionally, the pool was extremely hot on our last day (hotter than the hot tubs) and the wait staff at the pool didn't seem to understand English enough to be working with primarily English-speaking customers.
July 22, 2014
Rated 1 out of 5 by MarkJ35 Unreasonable charge for early departure
Hotel was fine, but I reserved a 3 night stay. Upon arrival I informed the front desk I would be checking out after two nights due to a schedule change and was told that was fine. When I checked out after two days, I was informed I would still be charged for the 3rd night, regardless of my actions on check in and assurances that it would be fine.
The Front Desk person had someone in accounting call me later who confirmed that it was indeed their policy to charge in this circumstance and that was that.
July 25, 2014
Rated 4 out of 5 by deborah55 Not as Expected
Overall the hotel staff was friendly and met my needs. Although the rooms were clean, to get to the room you had to go up one elevator, go over a bridge, then get in another elevator and go down to your room. I thought that was a bit inconvenient. Also the real spoiler was the breakfast buffet price - we didn't ask what it was - big mistake; The buffet was $39.00 per person for BREAKFAST. That is over the top and it was not even that much food - no pancakes, no waffles, nothing special.
On the positive side they had a band playing in the guest lounge which was really fun and entertaining!!!!. Liked that you could have pets there.
July 11, 2012
Rated 2 out of 5 by AspenRegular Overall disappointing
We were excited to stay at the St. Regis after its renovation only to be put in a part of the hotel that had not been renovated. The room had a musty smell and the furniture was clearly dated. The hotel staff were indifferent to us save for a few notable employs who went out of their way to engage with us. The rest are nice but apathetic. The bar service is horrible. We ordered two martini's and were told that they were still making the bleu cheese stuffed olives 10 minutes after the drinks arrived. There was no apology nor compensation offered.
March 8, 2012
Rated 5 out of 5 by sbelle50 Great location with greater service!
My husband and I were upgraded to a beautiful two room suite. We loved the high tech lighting and all of the amenities. We were greeted by out butler(ess) who gave us a detailed tour of the property and made sure that we were comfortable and familiar with all of our benefits. the staff was very friendly and accommodating. We even ran into Midi who had delivered our breakfast to our room. She recognized us and made a point of speaking to us and remembering our name! The public areas were warm and inviting with several fireplaces available for having a cocktail and visiting. We would not hesitate to recommend this hotel to anyone.
November 4, 2013
Rated 3 out of 5 by DMKCS24 Summer Stay
The hotel is beautiful and nicely appointed. It seems the staff was quite junior and some in direct service positions spoke English that was difficult to understand. The newspaper I was asked my preference for at check-in was never delivered. It was also very frustrating calling the front desk in the morning only to have the phone ring endlessly and not get answered. It also took 4 hours from the time I requested a hair dryer until I received one. On the plus side, despite offering 6am as the earliest room service delivery, they complied with my request for coffee to be brought at 5:30. Although, I don't understand why there wasn't a coffee maker in the room.
June 24, 2013
Rated 3 out of 5 by Coaspen2014 Hotel has great decor Staff needs help
This is a beautiful hotel. The staff needs more help. Service was very poor with long wait times and not many staff members available at the bars, restaurant or swimming pool. Quality of food is reasonable but quantity is light for the price.
August 3, 2014
Rated 3 out of 5 by BrookeTPT Follow up on my stay
I stayed at the St. Regis Aspen this past Tuesday night and am disappointed to report the front desk gave my guests and me the wrong room types. It was late at night, and I did not realize it until I got to my room. It was only one night, so I lived it with, but it was not was I was expecting at all.
I was supposed to have an upgraded king room. The second room under my name was supposed to be a double standard room. I was put into a double, and my two guests were put into a king.
Your hotel's features and the skiing was fantastic, but I was very disappointed with the room switch.
Please let me know if there's anything that can be done to resolve this. Thank you
February 27, 2014
Rated 5 out of 5 by fassberg Great hotel, romm with one small drawback
Everything was great at St-Regis Aspen, except for the room lighting. Maybe something was broken, but I could not get much lighting in the main room even when switching on all lights (including the floor lamp).
Otherwise, an excellent hotel.
August 2, 2014
Rated 5 out of 5 by jjjjjjjj Exceeding expectations
August 6, 2014
Rated 5 out of 5 by MtnExplorer Exceptional as always
What's not to love? The St Regis is an amazing place. The room, food, and service were outstanding.
August 4, 2014
Rated 5 out of 5 by melteller Best of Aspen
Beautiful hotel with great amenities and excellent service. I love that it is so dog-friendly and hope to bring my dog with me next summer!
Just a few pet peeves: To have to pay extra for Wifi at such an expensive hotel is ridiculous – Wifi should be included in the room rate. Similarly, the $50 charge to use the spa (without a service) is also excessive. A friend who was also staying at the hotel wanted a quick tour of the spa and she was told that one was not available until 8:30 that evening.
July 12, 2014
Rated 3 out of 5 by Velocista A Lot of Money for Little Service
1. 30 minute wait to check in. 2. Room supposed to be ready in an hour - was not 3. Gotback to room at 23:00 - no luggage. Had to wait 20 minutes to get luggage to room. 4. After calling down ahead, 35 minute wait for car 5. Parts of Trecento Quindici were dirty
July 30, 2014
Rated 5 out of 5 by CarolineTx Grand Hotel
From check-in to check-out, the service was outstanding. I had read a few previous reviews that mentioned issues with service quality, so i came prepared, but was pleasantly surprised by all of the kind and considerate staff. The complimentary shuttle to/from Aspen airport was very efficient; upon check-in, I was instantly upgraded to a larger dbl room with private balcony (greatly appreciated!); and treated with extra dining specials. I also enjoyed the daily sabering of sparklers! Thank you for making my 'girls getaway' a fantastic time, and I'm sure we'll be back for ski season as the location is ideal.
July 28, 2013
Rated 5 out of 5 by rsheiner Amazing Hotel
This hotel has great service, clean, great location. Can't find anything negative to say.
July 31, 2014
Rated 3 out of 5 by SDPP WEIRD ROOM
I have never before been in a hotel room that has no reading or night lamp next to the bed. If I chose to read before going to sleep, I needed to get out of bed and way over to the wall to turn off the light and then find my way back to the bed in the dark. However, when I arose to use the bathroom, there was a light that came on under the sink as I passed the entrance so that I could comfortably use the facility. Just a bit weird...
The view from the room was lovely and the staff were very friendly (the lady at the front desk called engineering to see where the bedside lamp turned off from the bed)
April 29, 2013
Rated 2 out of 5 by AustinMike A little work to go
The renovations are still under way. The new look is great, but still needs some work.
Nice, but construction dust blew out of the heating...the made us think we were suffering from odd allergy for the first day.
AWESOME as usual!
Although there was a day without power, a trip to the slopes made that unnoticeable. The fire alarm tests were of minimal annoyance. The lack of hot water, especially after a day skiing, was surprising.
Bar appetizers did not disappoint, but the "dinning room" was probably the biggest disappointment. Empty, cold ball room, with confused staff. Breakfast was cold (eggs) and not very fresh. $70 for cereal and eggs...?
Just not we're used to when we think St. Regis. When I think of the others I visited, this one has a way to go. I would actually consider another hotel next visit.
December 26, 2011
Rated 5 out of 5 by MikeIL34 St. Regis Aspen is First Class (again)!
I stayed 5 nights at the St. Regis Aspen for a long ski weekend before Spring arrives. I used points for my entire stay and was upgraded to a 1 bedroom suite that overlooked the pool, hot tubs and Aspen mountain. The room was absolutely beautiful and spacious. The hotel staff was friendly and accomodating.
We had breakfast each morning at the hotel before heading out to ski for the day. The cold/hot breakfast was always fresh and plentiful. We also enjoyed a fabulous and authentic Italian dinner at the new in-house restaurant.
This was my 3rd trip to St. Regis Aspen and I'm already looking forward to my return trip. If you haven't been, I highly recommend staying at the St. Regis Aspen.
March 5, 2014
Rated 2 out of 5 by binsy59 Poor Service
When checking in the greeting at the reception desk was not friendly. I understand this is a pet friendly hotel (we love dogs, we have two ) however they stuck us on the same floor with all the dogs. Barking late night and early morning. We have stayed here before in very nice rooms and great service a couple of years ago. Things have changed. I went to the reception on duty and her reply was " we wlll see if they stop barking."
September 26, 2012
Rated 4 out of 5 by MJT2853 Food
The Buffett breakfast needs help. The scramble eggs tasted plain, were cold and had no appeal. The smoked salmon looked as if it died and had been left out for days.
July 28, 2014
Rated 3 out of 5 by TKJR NYE Stay
This is my second visit to this hotel and the second time there were facility issues. The first, which was understandable, was due to a complete renovation. During this visit there were issues with the hot water and elevators. Also, my bill was completely incorrect and requires time to correct. The hotel itself is extremely nice and is ideally located, however seems over priced for what you get and in the future would consider other properties. For example, we ordered room service one evening and it was easily the worst meal we had in Aspen. Finally, I would like to commend the concierge who did provide us with perfect recommendations for each night of our stay, they were extremely helpful.
January 3, 2013
Rated 2 out of 5 by ExpectationsNotMet Rolling of the dice...
Negatives: Poor service: Disorganized front desk (delayed check in, lost luggage), had to call Front Desk to ask that my room be cleaned as room had not been cleaned by the late afternoon (despite the Front Desk asking for AM or PM cleaning preference), no newspaper delivery for entire stay despite newspaper preference asked at check in and having to call down each morning and afternoon to request a newspaper. Inconsistent service throughout stay.
Positive: Great central location and very friendly spa staff.
December 26, 2011
Rated 3 out of 5 by SFAB Recent trip to Aspen
If the hotel could live up to the outstanding service we received from the entire staff during our recent stay, then the hotel might also receive an excellent review from me. However, this was not the case. The hotel itself is far from a 5 or even a 4 star hotel, in our opinion.
July 22, 2014
Rated 5 out of 5 by Eric57 Great service and location
Everyone helpful and show initiative. Managers very engaging. Walk to most everything in Aspen.
July 26, 2014
Rated 5 out of 5 by bobbie great location and amenities
We were lucky enough to be in a suite which included butler service. Staff were superb. Good meeting facilities and AV staff were excellent.
July 24, 2014
Rated 3 out of 5 by rlg7 No one home
Don't call for room service. No one answers.
July 26, 2014
Rated 1 out of 5 by tbonezz I Hope This Hotel Doesn't Represent the St. Regis Brand
The Good: When we arrived at the airport, we got our bags and went outside and perfect timing, the St. Regis shuttle arrived to pick us up. The driver greeted us and helped us with our bags. As we arrived to the hotel, the front desk greeted us and was able to provide us with an early check-in. They put us in a newly renovated room on the second floor which was fine for five nights. The newly decorated rooms were nice and similar to the other St. Regis hotel rooms that we stayed in before. This was going to be our home away from home for six days and five nights. Since this was our first visit to Aspen, we had asked the Concierge, prior to our arrival, to assist us in exploring the culinary culture for each evening. The Concierge contacted me and went over in detail the various restaurants that they had recommended and as we agreed on the various restaurants, they made reservations for us and provided me with a itinerary via e-mail. In addition, they were able to secure ski passes for the days that we wanted to ski and have it ready when we arrived.
The Bad: We went skiing the next day and when we returned, our room was not made. We called the front desk to have our room made and we went to dinner that evening and then our room was made. Unfortunately, we had to call the front desk three out of six days to have our room made and one of those days we asked them in the morning before we went skiing and the front desk said that they will call to have it done right away. When we returned, we noticed the sign on the door stating that our room was being serviced. We were gone skiing for approximately five hours and they still manage to not clean our room.
The Ugly: What was really nice is that the Hotel provides complimentary car service to any destination within the town. Since we had dinner reservations to four different restaurants during our stay, we utilized this service because that week it was getting really cold in the evenings and we didn’t want to walk during those conditions. On one evening, we were finished with dinner, so we called the Hotel to have them pick us up. We waited for about 15-20 minutes and finally they arrived to pick us up. The driver said that depending on how busy they are, it was best to call prior to finishing dinner so they can pick you up without waiting too long. So, one evening, prior to finishing dinner, we called the Hotel to have them pick us up. They said that they will be here within a couple minutes. Approximately, 20 minutes have passed and there was no car. I called the Hotel again and they said that they were short staffed and had to take someone to the airport and was running late. We waited for another 20 minutes and still no car. So, I called again and the Hotel said that they would get someone to pick us up immediately. At this point, we could’ve walked back to the hotel and made it back before all this time was wasted. Once again, we waited for 20 minutes and still no car! I called the Hotel back again and this was a different person who answered and apologized that the other person “dropped the ball” and forgot about us. How can they forget about us if we called three times prior? Finally, about five minutes later, the car came and picked us up. At this point, we were very angry and so disappointed in this supposedly high class establishment in the way they handled this situation. I talked to the front desk and told the staff about the terrible ordeal we had to go through and he apologized and asked if they can do anything for us. I asked my wife and she said that it would be nice since it’s Christmas weekend to have a bottle of champagne. The front desk staff said that they would have a bottle of champagne to the room the next day and would be ready when we returned from skiing. When we returned, there was no champagne in the room. We went downstairs and talked to the person we dealt with the evening prior and told him that we never received our champagne. He was surprised and apologized once again and said that he will have it brought up asap. We went to dinner and when we returned, they had a small bottle of champagne waiting for us.
When we first made our reservations to come to Aspen, we were very excited to see a lot of snow, experience a “White Christmas”, ski at the best resorts, and stay at a luxury resort providing excellent customer service. Since snow conditions were very dismal this time of year, we would’ve hoped that our Christmas vacation would be salvaged by the Hotel’s service and amenities, but surely that wasn’t the case and we left Aspen with a very bad taste in our mouths.
January 3, 2012
Rated 4 out of 5 by SFA1992 Summer in Aspen
The spa and the new Italian restaurant are fantastic. Days here they go by so fast!
Maybe it is because I stayed here before high season and they havent spruced the place up yet for the skiers and snowbunnies, but the lobby is looking a little rough for wear, for the St. Regis. The couch was ripped/torn in places, the leather chairs were terribly stained, the ottomans are worn, and the wood floor is buckled in places. It's all a bit unsightly. Even though it is still very nice outside it can become quite warm in Aspen in the sun. We were very surprised when we came in from outside to have afternoon cocktails in the lobby that there was no air conditioning. We inquired about it and were told there was no air conditioning and the best they could do was to open all the doors to help create a breeze. We acclimated but it wasn't comfortable.
The rooms are very well appointed. My bed was a bit lumpy and definitely wasnt the heavenly bed I've had before. The water closets are quite cramped. The phone and toilet paper holders are not placed well in the water closet.
Hate to nitpick but just felt it was worth mentioning at this price point.
July 22, 2014
Rated 2 out of 5 by Lynn70 Disappointed
I have stayed I this hotel 4 times in the last 8 years and can definitely seen a drop off in the facility particularly food and beverage and waitstaff. The prices almost triple during food/wine aspen and so I would expect the service to be particularly on point . In fact I kept hearing sorry we are understaffed during the visit. I would urge you to make every attempt to keep the quality of service at the highest level as that is what keeps people satisfied and coming back
June 25, 2014