Rated 5 out of 5 by taylor St. Regis went above and beyond
We just recently stayed at the St. Regis, Aspen with 2 rooms for 3 nights. We were there for our wedding, so the hotel graciously upgraded our room and delivered champagne and chocolate covered strawberries...a surprise that was truly appreciated. The rooms and the hotel are stunning. The staff was very on top of everything without hesitation. The last night, we asked for a dining table to be brought onto our balcony so we could enjoy our dinner after the wedding al fresco. The staff set up everything from linens, to glassware. It was perfect and we knew we made the right choice
June 14, 2012
Rated 5 out of 5 by Swimburger "The best summer vacation ever!!"
Our entire family had such a wonderful time at the St. Regis this summer, I say entire because we also had our two Vizslas, Luna and Doby. The town of Aspen as a whole is so dog friendly but the St. Regis goes to the highest level possible for dogs. They were given treats, place mats with food and water bowls for our room as well as beautiful pillow beds. All the staff was so accommodating and friendly to help us to and from places to ensure an amazing vacation. Our kids asked if we could go back again next year, without a doubt we will make this trip again for all 6 of us.
September 27, 2012
Rated 2 out of 5 by Markplatinum over priced for what's received
Very expensive hotel does not have much recognition nor benefits for SPG members. fitness center has no mats nor a stretching area. parking is $35 per day for nothing and it does not matter if you are a platinum SPG member.
January 26, 2012
Rated 1 out of 5 by Skier2011 Really Poor Service
The hotel staff is incompetent. I can't believe this is a St. Regis hotel. My room was twice not made up by 4pm. They ran out of water, or so they say. Can you believe that. The bathroom mat kept disappearing from the room. Newspapers weren't delivered despite asking for my preference upon check in. Food was mediocre and really expensive--not woth it, so ate all meals elsewhere, including breakfast.
December 27, 2011
Rated 5 out of 5 by HB1972 St. Regis - Aspen
I generally manage my expectations as it relates to service in the mountains - Generally, staff at mountain resorts seem a lot more focused on their season pass and partying then on their work (who can blame them). That said,the service at the St. Regis was exceptional - Truly flawless. The rooms were luxurious and the food at the Chef's Club was exquisite. Given the shuttle service from Aspen airport, the short walk to the Gondola and the close proximity of all Aspen attractions, we had no need to rent a car. Thank you for a wonderful ski vacation!
February 24, 2013
Rated 5 out of 5 by Ldb1 Awesome
Fantastic , trip
Justin Todd made our trip amazing. Great guy fantastic dedicated employee .
May 19, 2014
Rated 4 out of 5 by FamilyO Beautiful hotel, great location, Attention to Detail Lacking
This hotel could be great, but the attention to detail is lacking for a hotel that aspires to be one of the best. For ex: lounge server confused drinks & had to be reminded to bring more; spa shampoo pump was broken (I had to take it apart to wash hair), bulb out in and no tissues on spa vanity; kids meal ordered at poolside came with chunky salsa instead of ketchup; coffee in lobby area ran out of lids for paper cups; papaya that was served in room was beautiful but there were no utensils with it to indulge. Little things. We had a great time!
August 2, 2012
Rated 5 out of 5 by bialys Some confusion was experienced.
There was some confusion when we checked in. We are SPG members and our upgraded room was given to another family member but we decided not to say anything as the person was our father. My name is Howard and my father's name is Harvey. The only problem we faced was when we went up to our room with the bellman he used our key to open someone else's room. The guest was quite upset but as it turns out it was our sister. We were then given the room next door which was fine. There was champagne and goodies there and we were told to enjoy them to compensate for the confusion but then someone came to the door a few minutes later wanting to remove the champagne and goodies and to replace this we were offered a small box of truffles. We told this person that we were told to keep the champagne and goodies and she left.
April 2, 2014
Rated 5 out of 5 by DavidA57 Where are the tourist?
We stayed at the St. Regis Sept 27-Oct.3. The hotel was magnificient, but it was empty! Aspen was empty! Could not believe it, the trees were the most beautiful I have seen in years! Aspen needs to do a better job of promoting the fall foilage for tourism. This was a perfect time of the year to come to Aspen and the St Regis if you don't like crowds. The staff at the St Regis were extremely accomadating. Truly professionals, although the key for the door did not work the first time and had to walk all the way back downstairs. Whatever!!!
October 8, 2013
Rated 4 out of 5 by Ohbhave Almost Heaven
Great people. Great ambiance. Great location. Unfortunately, as much as I wanted to award 5 stars across the board, I couldn't. For what it costs to stay, I expected the food to be better. In addition - there is no excuse to charge $15-20 for one drink. Ridiculous. Finally - I would have expected the towels to be top notch. Perhaps we caught them at the end of their useful life, but they were just plain rough in many cases. Picky perhaps, but if they are charging as if they are "the best in the world", they should step up as such.
March 26, 2013
Rated 5 out of 5 by macg33 Love it!
The staff at the St. Regis Aspen are so friendly I felt like I was in a different world. We had a great room in a quiet location with a wonderful view. The hotel itself it just stunning, and the amenities provided are great. The only thing that I don't like about this hotel, which is the case with many of the St. Regis properties is the scent of the body lotion. But if that's my only complaint, I'd say it's a great place. They were even able to accomodate my gluten allergy on the night that I ordered room service. Wonderful place!
July 25, 2012
Rated 5 out of 5 by Anniversary01 Weekend Stay - Great Hotel
This past weekend my wife and I spent 3 nights at the ST Regis enjoying our first anniversay at the hotel. Overall, the stay, hotel, staff, etc. were top notch. The only issues we noted were a challenge with the AC (which was fixed) and the down comforters were a little too heavy as it was easy to get overheated. However, the fact that this amazing hotel allows you to bring your pets and then caters to the them really makes them stand out. We will definitely come back to this hotel again and hope to make it a regular occassion.
July 18, 2012
Rated 5 out of 5 by AZDOC Great Hotel in Great Location
Everything about this place is special from the staff (who remember and address you by name constantly) to the dcecor to the restaurant and even the spa. Aspen itself is a magical place and the St. Regis is the jewel in the crown of this great mountain town. Staff members are doting but unobstrusive. The room we stayed in was well appointed and welcoming at the end of long day of skiing. We are coming back in June, have already booked out week at the St. Regis and are now counting down the days.
January 19, 2014
Rated 4 out of 5 by Mark The Little Things
Overall the facility and service were great. Each day it seemed that something little happened. Upon check in we noticed that the humidifier was missing. The attendant said he would take care of it. Six hours later we called and the humidifier was delivered. The next evening we called to have the in room breakfast ordering form replaced as we had used the one from the night before. It never arrived. On our third night there was no turn down service. Overall a great hotel, just missing a few little things.
March 8, 2013
Rated 5 out of 5 by Kandis12 The hotel was fabulous
We just stayed at the St. Regis for our regular family vacation before back to school. I love the new renovation...it is such an improvement !! Aspen is on our our favorite places and it is always nice to know you can count on a wonderful place to stay with amazing service from start to finish!!! The staff is over the top , the beds are very comfortable, the rooms are immaculate, and the pool was nice and warm. Thanks for making our vacation such a wonderful experience....can't wait to come back!
August 10, 2012
Rated 5 out of 5 by Andrea87 I've already recommended to a number of people
I ended up at the St Regis at the last minute because my hotel in Estes Park was unreachable by car as a result of the recent floods. Your property far exceeded my expectations. In the past 6 months I've had the pleasure of staying at the number one and number two hotels in the country. Though smaller, the rooms at the St Regis far exceeded rooms at both of those properties, The St Regis bathrooms exceeded those of any hotel I have stayed at anywhere in the world - loved the motion detected nightlight and sliding door for the tub. Great attention to design throughout the property.
I was also impressed by the hotel staff. The individuals at the front desk were extremely helpful, as were the valets.
I will definitely return to your property in the future and have already recommended it to friends.
September 25, 2013
Rated 5 out of 5 by KBCalifornia Great stay - as always!
Just got back from staying at the St. Regis in Aspen for our 20th anniversary. This was our 8th stay at this property. Three areas I'd point to in terms of why I am writing a positive review: 1. Great remodel - the rooms and lobby came together very nicely. 2. Despite the fact that we were there during the Republican Governor's Assoc. meeting and the property was teeming with security, we never felt uncomfortable or like we were not on vacation. 3. We had our dogs with us and they treated them like full paying guests!
My only gripe and the reason for one notch down on the facility mark was the gym. It is under construction and not great to begin with. Of course we spent the vast majority of our time outside, but did venture down there for a quick workout and left rather dissapointed.
Overall, great stay!
August 6, 2012
Rated 5 out of 5 by IloveCO This hotel was extremely clean & staff was friendly
I recently stayed at this hotel for the first time. I absolutely loved how friendly the staff was and how clean my room was. The hotel was also extremely quiet....I never heard another guest while I was in my room. I brought my dog with me and the staff was great with him. They even had a dog bed and bowls upon my arrival. The hot tub was cool the first night I arrived, but I let them know and it was hot the next night. Great service! I would definitely stay here again.
April 10, 2013
Rated 5 out of 5 by Michael Civilized Experience
Most civilized way to ski. Excellent proximity to Ajax Mountain. Not ski-in/ski-out like Deer Valley, but slopes are a short walk or two minute shuttle away.
Love the concept of the Chef's Club by Food and Wine. The challenge is that the menu lacks a point of view. It's a collection, like a Beatles medley on an awards show.
Good news is that Apen has many, many great restaurants within walking distance, so the food at the hotel is not so important.
April 6, 2013
Rated 5 out of 5 by Dre23 Excellent!
Every single staff member was a pleasure to talk to & assist us. I knew that anything I asked, they would help me with. We felt so comfortable that we used the staff a lot.
I was having altitude sickness & staff in the restaurant, front desk, spa were all so empathetic & helpful to me. They did help me overcome it & I wouldn't have probably done it so fast without them. I was so impressed with the hotel as a whole. Thank you for a wonderful visit.
October 20, 2013
Rated 4 out of 5 by tmack24 Still a work-in-progress
We have stayed at the St. Regis Aspen resort several times over the last few years. We were there when the renovations started. The rooms are beautiful. Only the junior suites or higher feel like they have any space. The spa and gym are lacking—still in need of renovation. We are Starwood Platinum members and could not imagine paying $50 per person per day for spa access (we used complimentary spa access as our Platinum amenity). The valet , bell, concierge, and front desk staff were professional, friendly, and helpful. Nina at the front desk was exceptional. Hotel rooms do not provide recycling bins or offer any sort of credit (starpoints) for being green and NOT utilizing Housekeeping services. Why not?? We really enjoyed hanging out in the lobby lounge, drinking wine, listening to terrific live music and meeting new friends. Overall, we spent a very fun and active 4 days at the St. Regis. Glad we did it on points. Wish we had been upgraded.
March 20, 2014
Rated 5 out of 5 by jlibman Fantastic Hotel
The hotel is hands down 5 stars and we really enjoyed the hot chocolate and s'mores they offered.
I only have 1 complaint. For a hotel that has the 2nd highest rated spa in the USA, I found it very odd that they did not have a swimsuit spinner to dry your bathing suit after using the facilities. I asked my wife and she said the womens side did not have this either. This is standard at other great spa's.
February 12, 2014
Rated 4 out of 5 by lee76 Beautiful hotel-- run down room
The St. Regis Aspen is a wonderful place and we have stayed there half a dozen times. The staff is always fantastic and very accommodating. I was disappointed with our room though. Even with a room upgrage we had the smallest room we have ever had (plus it cost more). The mattress had dips on both sides and the dresser veneer was peeled off. The bathroom was minimul with a watercloset so small it was hard to closet the door.
October 17, 2012
Rated 5 out of 5 by Shosha Night at The St. Regis
This hotel was a little paradise for me when I flew out to attend my niece's wedding. The service at breakfast in the hotel restaurant was average, but the quality of the hotel in its many other facets were top notch. My room was in pristine condition when I arrived, and was well taken care of during my stay. I thoroughly enjoyed my time at the St. Regis, and I would recommend the hotel to anyone.
January 20, 2014
Rated 4 out of 5 by gangeez St Regis Stay
The room was very comfortable and the amenities are very nice. I was a little disappointed with a few of the basics of the stay. When I checked in, I was not acknowledged as a gold member, nor was I offered the Gold Options. The valet took our bags and put them by the front desk with a tag. After 15 minutes of waiting in the room I just went and got them myself. In the middle of the first night, a hotel alarm went off intermittently for a half hour. I came to this hotel to not be woken up in the middle of the night and this apparent glitch woke me up several times that night. Finally, I asked for transportation when dropping off a rental car. The valet said there would be a car waiting for me at the airport but when we got there we sat around for 20 minutes waiting. The highlights of the service were the valet staff and the housekeepers. I was not particularly impressed with the front desk, bell staff, or concierge. Oh and the music is awful in the lounge.
March 10, 2014
Rated 5 out of 5 by david58 top managment
We had an issue at the end of the first week-the issue was in limbo over the weekend.The Manager contact us on the Monday & sorted out the issues-she was very profesional & made the final week our our stay very memorable.We have stayed 5 out of the last 6 years here & hope to stay the next 5 years at the wonderful hotel,which out doubt the best ski hotel in the world-we have stay at many over the years.
December 21, 2013
Rated 5 out of 5 by KS123 Great Stay @ St. Regis Aspen
Our whole experience was top notch - 5 star experience.
Outstanding staff throughout the hotel from the door men to the restaurant staff - everyone was very welcoming & accommodating.
The location can't be beat. It's a great place to stay - so close to the ski resorts & right in town for shopping & dinning. The hotel is beautifully appointed.
Great location, great hotel, exceptional service.
December 24, 2013
Rated 3 out of 5 by Chris6666 $40 million remodeling DISASTER!
The decor is terrible ! The $40,000,000 rennovation is a total junky, inappropriate disaster!!!!! The remodel removed the old warm and welcoming mountain ambiance. It's oriental/Asian!!!Everything is gray. The rooms are NOT functional: no desk chair or table in room. Bathtub is part of main room! I have loved this hotel since it was built and will continue to visit, but only because of the location.
May 29, 2013
Rated 5 out of 5 by vgfree Anniversary
We spent our 20th Anniversary at the St Regis Aspen. It was wonderful. They upgraded us to a room with a fireplace. It was small, but very cozy. When we arrived there was sparkling wine waiting for us in our room.
We had a wonderful stay. We were there 4 nights and 5 days.
The Hotel renovation was beautiful.
We had two small issues. When we first arrived we asked the Concierge for help with a reservation. He said he would call us back and let us know it was confirmed. We never got a phone call, but guessed he was busy, so we went on to the restaurant. When we arrived there was no reservation, luckily they had a table for us. We decided we could book it ourselves, after that experience. The second small issue was on the 4th day, our room was never cleaned. My husband wondered, if they thought that we had already checked out. Everything was wonderful otherwise and we would recommend this hotel
February 15, 2012
Rated 5 out of 5 by LorenRichelle Incredible Experience
Our family spent Thanksgiving at the Aspen St. Regis. Raj and the entire staff treated us like royalty. We had an incredible stay, had a fabulous room, wonderfully personal service and a fabulous Thanksgiving dinner. We will be recommending the Aspen St. Regis to many friends and look forward to making the Aspen St. Regis a family tradition for many Thanksgivings to come.
November 30, 2013