Rated 5 out of 5 by AspenRegular Great staff, beautiful resort
We had another wonderful weekend at this resort. The staff were warmer and more attentive than I remember. The front desk staff, especially Nina, could not be more pleasant and engaged. The butler staff took great care of our dogs and lit up whenever we walked them by the front desk. Everyone was very helpful and the resort itself was beautiful, exquisite, and relaxing.
September 3, 2014
Rated 4 out of 5 by lee76 Beautiful hotel-- run down room
The St. Regis Aspen is a wonderful place and we have stayed there half a dozen times. The staff is always fantastic and very accommodating. I was disappointed with our room though. Even with a room upgrage we had the smallest room we have ever had (plus it cost more). The mattress had dips on both sides and the dresser veneer was peeled off. The bathroom was minimul with a watercloset so small it was hard to closet the door.
October 17, 2012
Rated 5 out of 5 by JasonWC St Regis Aspen
Unfortunately our room was by the elevator..and we could hear it most of the night. Other than that, it was a terrific hotel/experience
October 6, 2014
Rated 4 out of 5 by pK420 The beautiful surroundings,good location
Recently stayed at the St Regis. Food was very good. I was there for a convention and asked to be upgraded to a suite. I was told there were none (during the slowest time of the year). The room we had for my husband, I and my 16 year old son was so tight. I had to climb into the bed from the bottom. There seemed to be needless furniture in the room that made it even more crowded and a full size couch that you would never sit in unless you wanted to put your feet up on the bed! The bathroom was nice but I have no idea why there are doors opening where the bathtub is. When I checked in the staff seemed rushed and in fact forgot to give me my convention material. I had no idea where anything was and everyone thought I was nuts, until I saw the beautiful folder they were given with all the details. The company running the convention were embarrassed and very apologetic. I would recommend this hotel if you are looking for a romantic getaway (only 2 in a room) or for a conference with no more than 2 in a room.
September 15, 2014
Rated 5 out of 5 by jlibman Fantastic Hotel
The hotel is hands down 5 stars and we really enjoyed the hot chocolate and s'mores they offered.
I only have 1 complaint. For a hotel that has the 2nd highest rated spa in the USA, I found it very odd that they did not have a swimsuit spinner to dry your bathing suit after using the facilities. I asked my wife and she said the womens side did not have this either. This is standard at other great spa's.
February 12, 2014
Rated 5 out of 5 by david58 top managment
We had an issue at the end of the first week-the issue was in limbo over the weekend.The Manager contact us on the Monday & sorted out the issues-she was very profesional & made the final week our our stay very memorable.We have stayed 5 out of the last 6 years here & hope to stay the next 5 years at the wonderful hotel,which out doubt the best ski hotel in the world-we have stay at many over the years.
December 21, 2013
Rated 3 out of 5 by Chris6666 $40 million remodeling DISASTER!
The decor is terrible ! The $40,000,000 rennovation is a total junky, inappropriate disaster!!!!! The remodel removed the old warm and welcoming mountain ambiance. It's oriental/Asian!!!Everything is gray. The rooms are NOT functional: no desk chair or table in room. Bathtub is part of main room! I have loved this hotel since it was built and will continue to visit, but only because of the location.
May 29, 2013
Rated 5 out of 5 by Shosha Night at The St. Regis
This hotel was a little paradise for me when I flew out to attend my niece's wedding. The service at breakfast in the hotel restaurant was average, but the quality of the hotel in its many other facets were top notch. My room was in pristine condition when I arrived, and was well taken care of during my stay. I thoroughly enjoyed my time at the St. Regis, and I would recommend the hotel to anyone.
January 20, 2014
Rated 5 out of 5 by KS123 Great Stay @ St. Regis Aspen
Our whole experience was top notch - 5 star experience.
Outstanding staff throughout the hotel from the door men to the restaurant staff - everyone was very welcoming & accommodating.
The location can't be beat. It's a great place to stay - so close to the ski resorts & right in town for shopping & dinning. The hotel is beautifully appointed.
Great location, great hotel, exceptional service.
December 24, 2013
Rated 5 out of 5 by Sailin4512 HOME AWAY FROM hOME
We brought our dog with us(first time) and the staff and facility made the experience truly wonderful. They met every need we had and did so in comfort.
September 27, 2014
Rated 5 out of 5 by vgfree Anniversary
We spent our 20th Anniversary at the St Regis Aspen. It was wonderful. They upgraded us to a room with a fireplace. It was small, but very cozy. When we arrived there was sparkling wine waiting for us in our room.
We had a wonderful stay. We were there 4 nights and 5 days.
The Hotel renovation was beautiful.
We had two small issues. When we first arrived we asked the Concierge for help with a reservation. He said he would call us back and let us know it was confirmed. We never got a phone call, but guessed he was busy, so we went on to the restaurant. When we arrived there was no reservation, luckily they had a table for us. We decided we could book it ourselves, after that experience. The second small issue was on the 4th day, our room was never cleaned. My husband wondered, if they thought that we had already checked out. Everything was wonderful otherwise and we would recommend this hotel
February 15, 2012
Rated 5 out of 5 by LorenRichelle Incredible Experience
Our family spent Thanksgiving at the Aspen St. Regis. Raj and the entire staff treated us like royalty. We had an incredible stay, had a fabulous room, wonderfully personal service and a fabulous Thanksgiving dinner. We will be recommending the Aspen St. Regis to many friends and look forward to making the Aspen St. Regis a family tradition for many Thanksgivings to come.
November 30, 2013
Rated 5 out of 5 by Miami87 The hotel was a great venue for our group.
I gave very specific feedback to the on-site leadership team. In a nutshell, our meeting was very successful and the hotel was the perfect location for them in Aspen. The room product is great, the public space is lovely, the spa excellent. The food and beverage was good and overall assistance was supportive. Recommended areas of improvement included room service and butler services.
April 12, 2013
Rated 5 out of 5 by Stev062 Terrific Room
the hotel was above expectations with a wonderful room and excellent room service. The Concierge also helped us a good deal by securing an excellent tee time at Snowmass Golf Club.
September 16, 2014
Rated 5 out of 5 by Mike60 Great Visit
I have stayed at the St. Regis Aspen Resort many times and only had one less-than perfect stay during the remodel. This visit again exceeded all expectations, as the staff, facility, rooms...everything was impeccable. I especially enjoyed Errika our Butler's incredible attention to detail and ability to handle every service request flawlessly. Thanks for a great stay!
June 26, 2013
Rated 5 out of 5 by ziggydawg Beautiful Facility
the facility is absolutely georgous and is tastefully decorated throughout. A warm atmosphere and equisite art work are found throughout the facility.
September 17, 2014
Rated 4 out of 5 by David9 Wonderful except for hidden costs.
Truly this is an exceptional hotel! I was surprised that I was charged for internet and valet parking particularly since I was not advised of those charges up front or that I had the option to decline. Perhaps I don't stay in this class of hotel enough to expect those charges. Perhaps it was in the fine print somewhere. But overall, we had a delightful time.
November 5, 2013
Rated 5 out of 5 by Lana2536 Outstanding Experience
The staff was very professional and courteous. The meals were outstanding in the Chefs Room. Room service made a few errors but the Hotel Manager corrected them immediately. Our overall stay was a wonderful experience with the hotel centered in the middle of town and having all our needs under one roof. We plan on returning to this wonderful hotel.
January 20, 2013
Rated 5 out of 5 by PlatinumGuy WOW, Exceeded all expectations!!!!!
My wife and I have stayed here many times and this trip was just amazing. The renovation is fantastic and the staff was just superb. We got into difficult to get into restaurants during the holidays due to the concierge staff, the room we had was very nice and the entire stay exceed expectations. Thanks so much to everyone at the St Regis Aspen!!!
January 2, 2014
Rated 4 out of 5 by alray12 This hotel has just done a major remodel.
We love the hotel, howeverthe remodel has changed the atmosphere of the hotel. If you wanted it to feel continental and luxurious I think you succeeded. I preferred the more homey, mountain feel.
The staff was very responsive. We appreciated the front desk personnel, especially,Melanie. She checked us in and continued during the week to make us feel comfortable. The bell staff,Bryan,Chris,Jose and the rest were very personable and were very helpful.
The bar menu has changed and the simpler bar food was missing. Our previous visits included something in the afternoon. We were unable to do this,this visit. Their was no food for our children.
I liked the rooms, but could have used more privacy in the bathroom. It could make some people uncomfortable.
We really appreciate the staff at Aspen Sports. Both of our daughters had problems with their boots and our vacation would have been ruined except for the professional help of the manager Billy.
January 20, 2013
Rated 5 out of 5 by JJRPNK World Class Experience
I too k my wife for a little 4 day trip to Aspen and while the weather was not ideal, the experience at this property more than made up for it. We have stayed at some of the highest rates hotels and resorts in the world, and this St. Regis absolutely belongs on anyone's short list. Phenomenal facilities, incredible service, wonderful experience.
March 18, 2013
Rated 4 out of 5 by Jean57 Wet Areas
Very nice hotel, good location. I expected more considering the cost.
There was a water spot 3 'x 4' caused by a broken humidifier (which was not replaced during our visit). The staff tried their best to remedy the situation.
Overll we had a pleasant visit.
Restaurant was fantastic!!! 5 *****
I understand the pool area is still under renovation.
March 27, 2012
Rated 4 out of 5 by tmack24 Still a work-in-progress
We have stayed at the St. Regis Aspen resort several times over the last few years. We were there when the renovations started. The rooms are beautiful. Only the junior suites or higher feel like they have any space. The spa and gym are lacking—still in need of renovation. We are Starwood Platinum members and could not imagine paying $50 per person per day for spa access (we used complimentary spa access as our Platinum amenity). The valet , bell, concierge, and front desk staff were professional, friendly, and helpful. Nina at the front desk was exceptional. Hotel rooms do not provide recycling bins or offer any sort of credit (starpoints) for being green and NOT utilizing Housekeeping services. Why not?? We really enjoyed hanging out in the lobby lounge, drinking wine, listening to terrific live music and meeting new friends. Overall, we spent a very fun and active 4 days at the St. Regis. Glad we did it on points. Wish we had been upgraded.
March 20, 2014
Rated 4 out of 5 by Picky13 Very good, but not perfect
The first four keycards given to me on my check-in didn't work, causing repeated trips back to Reception. Room service was very slow and notably slower than promised when I made the order. And the website on this review is not at all user-friendly. Still a great hotel, but at these prices there shouldn't be such hassles, all within 24 hours.
January 20, 2013
Rated 5 out of 5 by WillVenture First-class everything!
This hotel is superb, and the service is somehow even better. Everyone was extremely nice and helpful and seemed to really want to go out of their way to fulfill my requests and keep me happy. Sometimes you can just tell that employees at fine resorts are just grinning and bearing it, to put up with finicky guests. Not at this St. Regis. Everyone from the hotel manager to the butlers and car valet guys was happy and eager to help and answer any dumb questions I may have asked.
The hotel itself was great. It's only a couple of blocks from the gondola (if you ski), and easily walkable to anything in downtown Aspen. If you don't want to walk, they have an on-call shuttle/car service that will drive you (and pick you up) anywhere in town - even the two blocks to the gondola. My suite was great, and the only thing missing from it was a fireplace. I didn't go to the spa, but I heard from other guests that it is fantastic, too. I'll definitely stay here again.
December 17, 2012
Rated 4 out of 5 by aspen18 Aspen
Fantastic hotel with great facilities. some issues checking in with rooms not available till after 5:00 pm . Daily Challanges getting the toiletries refereshed each day. Towels felt like sandpaper and bathmats were placed in our room in place of bath towels on several days.
Would reccomend this hotel. Great decor, location and spa.
January 11, 2013
Rated 4 out of 5 by gangeez St Regis Stay
The room was very comfortable and the amenities are very nice. I was a little disappointed with a few of the basics of the stay. When I checked in, I was not acknowledged as a gold member, nor was I offered the Gold Options. The valet took our bags and put them by the front desk with a tag. After 15 minutes of waiting in the room I just went and got them myself. In the middle of the first night, a hotel alarm went off intermittently for a half hour. I came to this hotel to not be woken up in the middle of the night and this apparent glitch woke me up several times that night. Finally, I asked for transportation when dropping off a rental car. The valet said there would be a car waiting for me at the airport but when we got there we sat around for 20 minutes waiting. The highlights of the service were the valet staff and the housekeepers. I was not particularly impressed with the front desk, bell staff, or concierge. Oh and the music is awful in the lounge.
March 10, 2014
Rated 3 out of 5 by SFAB Recent trip to Aspen
If the hotel could live up to the outstanding service we received from the entire staff during our recent stay, then the hotel might also receive an excellent review from me. However, this was not the case. The hotel itself is far from a 5 or even a 4 star hotel, in our opinion.
July 22, 2014
Rated 5 out of 5 by Thrive12 Just exceptional
We have stayed here before and loved it so our expectations were high and met or exceeded in all areas. I especially want to compliment the friendliness and helpfulness of all of the staff . The rooms have been renovated since our last visit and are outstanding. Of all of the hotels I have stayed in, this one is my favorite.
September 19, 2012
Rated 3 out of 5 by Velocista A Lot of Money for Little Service
1. 30 minute wait to check in. 2. Room supposed to be ready in an hour - was not 3. Gotback to room at 23:00 - no luggage. Had to wait 20 minutes to get luggage to room. 4. After calling down ahead, 35 minute wait for car 5. Parts of Trecento Quindici were dirty
July 30, 2014