Rated 5 out of 5 by Anniversary01 Weekend Stay - Great Hotel
This past weekend my wife and I spent 3 nights at the ST Regis enjoying our first anniversay at the hotel. Overall, the stay, hotel, staff, etc. were top notch. The only issues we noted were a challenge with the AC (which was fixed) and the down comforters were a little too heavy as it was easy to get overheated. However, the fact that this amazing hotel allows you to bring your pets and then caters to the them really makes them stand out. We will definitely come back to this hotel again and hope to make it a regular occassion.
July 18, 2012
Rated 4 out of 5 by Mark The Little Things
Overall the facility and service were great. Each day it seemed that something little happened. Upon check in we noticed that the humidifier was missing. The attendant said he would take care of it. Six hours later we called and the humidifier was delivered. The next evening we called to have the in room breakfast ordering form replaced as we had used the one from the night before. It never arrived. On our third night there was no turn down service. Overall a great hotel, just missing a few little things.
March 8, 2013
Rated 5 out of 5 by Kandis12 The hotel was fabulous
We just stayed at the St. Regis for our regular family vacation before back to school. I love the new renovation...it is such an improvement !! Aspen is on our our favorite places and it is always nice to know you can count on a wonderful place to stay with amazing service from start to finish!!! The staff is over the top , the beds are very comfortable, the rooms are immaculate, and the pool was nice and warm. Thanks for making our vacation such a wonderful experience....can't wait to come back!
August 10, 2012
Rated 5 out of 5 by KBCalifornia Great stay - as always!
Just got back from staying at the St. Regis in Aspen for our 20th anniversary. This was our 8th stay at this property. Three areas I'd point to in terms of why I am writing a positive review: 1. Great remodel - the rooms and lobby came together very nicely. 2. Despite the fact that we were there during the Republican Governor's Assoc. meeting and the property was teeming with security, we never felt uncomfortable or like we were not on vacation. 3. We had our dogs with us and they treated them like full paying guests!
My only gripe and the reason for one notch down on the facility mark was the gym. It is under construction and not great to begin with. Of course we spent the vast majority of our time outside, but did venture down there for a quick workout and left rather dissapointed.
Overall, great stay!
August 6, 2012
Rated 4 out of 5 by KZtraveler KZTraveler
Great Hotel. I have been to the bar but never stayed at the hotel. Rooms were good. I was across the road, so a bit of a haul to get there but nothing significant.
They hosted a great event.
October 21, 2013
Rated 5 out of 5 by IloveCO This hotel was extremely clean & staff was friendly
I recently stayed at this hotel for the first time. I absolutely loved how friendly the staff was and how clean my room was. The hotel was also extremely quiet....I never heard another guest while I was in my room. I brought my dog with me and the staff was great with him. They even had a dog bed and bowls upon my arrival. The hot tub was cool the first night I arrived, but I let them know and it was hot the next night. Great service! I would definitely stay here again.
April 10, 2013
Rated 5 out of 5 by Marko51 One of the best!!
Everything was fantastic...food, room, bed, customer service. One of the nicest hotels I have ever stayed at. They know how to treat their guests.....always calling you Mr. or Mrs. xxxx. Great location next to all Aspen has to offer.
October 14, 2013
Rated 5 out of 5 by 2Lovetotravel Best Location in Aspen!
First time visiting and we can not wait to return. Truly exceeded our expectations. Staff was so welcoming. The room decor is so beautiful and clean, location is the Best! Bar, restaurant and food is outstanding. Truly the best hotel to stay in Aspen hands down. Thank you for making our trip so memorable.
September 29, 2013
Rated 5 out of 5 by Michael Civilized Experience
Most civilized way to ski. Excellent proximity to Ajax Mountain. Not ski-in/ski-out like Deer Valley, but slopes are a short walk or two minute shuttle away.
Love the concept of the Chef's Club by Food and Wine. The challenge is that the menu lacks a point of view. It's a collection, like a Beatles medley on an awards show.
Good news is that Apen has many, many great restaurants within walking distance, so the food at the hotel is not so important.
April 6, 2013
Rated 4 out of 5 by FirstTimeToAspen7 Very clean
Room cleanliness is very important to me. The St. Regis kept the rooms exceptionally clean. I was impressed!
October 14, 2013
Rated 5 out of 5 by Traveler444 Business / Pleaseure
The hotel was outstanding. The restaurant however was marginal at best. The service was extremely slow for breakfast and the food trickled out of the kitchen in waves. We had to wait for all to be served and then later the toast came out, some of which was burnt.
September 27, 2013
Rated 4 out of 5 by lee76 Beautiful hotel-- run down room
The St. Regis Aspen is a wonderful place and we have stayed there half a dozen times. The staff is always fantastic and very accommodating. I was disappointed with our room though. Even with a room upgrage we had the smallest room we have ever had (plus it cost more). The mattress had dips on both sides and the dresser veneer was peeled off. The bathroom was minimul with a watercloset so small it was hard to closet the door.
October 17, 2012
Rated 5 out of 5 by AspenFun Incredible Service
The service was incredible, every single person was upbeat, happy, and helpful. Room was a little tight with the rollaway bed, but that was to be expected in a standard room.
October 2, 2013
Rated 3 out of 5 by Chris6666 $40 million remodeling DISASTER!
The decor is terrible ! The $40,000,000 rennovation is a total junky, inappropriate disaster!!!!! The remodel removed the old warm and welcoming mountain ambiance. It's oriental/Asian!!!Everything is gray. The rooms are NOT functional: no desk chair or table in room. Bathtub is part of main room! I have loved this hotel since it was built and will continue to visit, but only because of the location.
May 29, 2013
Rated 5 out of 5 by vgfree Anniversary
We spent our 20th Anniversary at the St Regis Aspen. It was wonderful. They upgraded us to a room with a fireplace. It was small, but very cozy. When we arrived there was sparkling wine waiting for us in our room.
We had a wonderful stay. We were there 4 nights and 5 days.
The Hotel renovation was beautiful.
We had two small issues. When we first arrived we asked the Concierge for help with a reservation. He said he would call us back and let us know it was confirmed. We never got a phone call, but guessed he was busy, so we went on to the restaurant. When we arrived there was no reservation, luckily they had a table for us. We decided we could book it ourselves, after that experience. The second small issue was on the 4th day, our room was never cleaned. My husband wondered, if they thought that we had already checked out. Everything was wonderful otherwise and we would recommend this hotel
February 15, 2012
Rated 5 out of 5 by Miami87 The hotel was a great venue for our group.
I gave very specific feedback to the on-site leadership team. In a nutshell, our meeting was very successful and the hotel was the perfect location for them in Aspen. The room product is great, the public space is lovely, the spa excellent. The food and beverage was good and overall assistance was supportive. Recommended areas of improvement included room service and butler services.
April 12, 2013
Rated 5 out of 5 by greg49 front desk staff
lindsey was excellent, well trained, personable and most welcoming!! She is as 5 star as the hotel property.
October 2, 2013
Rated 5 out of 5 by Mike60 Great Visit
I have stayed at the St. Regis Aspen Resort many times and only had one less-than perfect stay during the remodel. This visit again exceeded all expectations, as the staff, facility, rooms...everything was impeccable. I especially enjoyed Errika our Butler's incredible attention to detail and ability to handle every service request flawlessly. Thanks for a great stay!
June 26, 2013
Rated 5 out of 5 by sms1966 Beautiful Hotel
Chose the St. Regis for our 20th anniversary and enjoyed every minute of it. Just wished we could of stayed longer.
September 23, 2013
Rated 5 out of 5 by ILOVEIT This hotel was wonderful!
This was such a wonderful and relaxing time. We had the best food, wine and the atmosphere was superb.
September 23, 2013
Rated 5 out of 5 by Lana2536 Outstanding Experience
The staff was very professional and courteous. The meals were outstanding in the Chefs Room. Room service made a few errors but the Hotel Manager corrected them immediately. Our overall stay was a wonderful experience with the hotel centered in the middle of town and having all our needs under one roof. We plan on returning to this wonderful hotel.
January 20, 2013
Rated 5 out of 5 by JJRPNK World Class Experience
I too k my wife for a little 4 day trip to Aspen and while the weather was not ideal, the experience at this property more than made up for it. We have stayed at some of the highest rates hotels and resorts in the world, and this St. Regis absolutely belongs on anyone's short list. Phenomenal facilities, incredible service, wonderful experience.
March 18, 2013
Rated 4 out of 5 by alray12 This hotel has just done a major remodel.
We love the hotel, howeverthe remodel has changed the atmosphere of the hotel. If you wanted it to feel continental and luxurious I think you succeeded. I preferred the more homey, mountain feel.
The staff was very responsive. We appreciated the front desk personnel, especially,Melanie. She checked us in and continued during the week to make us feel comfortable. The bell staff,Bryan,Chris,Jose and the rest were very personable and were very helpful.
The bar menu has changed and the simpler bar food was missing. Our previous visits included something in the afternoon. We were unable to do this,this visit. Their was no food for our children.
I liked the rooms, but could have used more privacy in the bathroom. It could make some people uncomfortable.
We really appreciate the staff at Aspen Sports. Both of our daughters had problems with their boots and our vacation would have been ruined except for the professional help of the manager Billy.
January 20, 2013
Rated 4 out of 5 by Jean57 Wet Areas
Very nice hotel, good location. I expected more considering the cost.
There was a water spot 3 'x 4' caused by a broken humidifier (which was not replaced during our visit). The staff tried their best to remedy the situation.
Overll we had a pleasant visit.
Restaurant was fantastic!!! 5 *****
I understand the pool area is still under renovation.
March 27, 2012
Rated 4 out of 5 by Picky13 Very good, but not perfect
The first four keycards given to me on my check-in didn't work, causing repeated trips back to Reception. Room service was very slow and notably slower than promised when I made the order. And the website on this review is not at all user-friendly. Still a great hotel, but at these prices there shouldn't be such hassles, all within 24 hours.
January 20, 2013
Rated 4 out of 5 by aspen18 Aspen
Fantastic hotel with great facilities. some issues checking in with rooms not available till after 5:00 pm . Daily Challanges getting the toiletries refereshed each day. Towels felt like sandpaper and bathmats were placed in our room in place of bath towels on several days.
Would reccomend this hotel. Great decor, location and spa.
January 11, 2013
Rated 5 out of 5 by WillVenture First-class everything!
This hotel is superb, and the service is somehow even better. Everyone was extremely nice and helpful and seemed to really want to go out of their way to fulfill my requests and keep me happy. Sometimes you can just tell that employees at fine resorts are just grinning and bearing it, to put up with finicky guests. Not at this St. Regis. Everyone from the hotel manager to the butlers and car valet guys was happy and eager to help and answer any dumb questions I may have asked.
The hotel itself was great. It's only a couple of blocks from the gondola (if you ski), and easily walkable to anything in downtown Aspen. If you don't want to walk, they have an on-call shuttle/car service that will drive you (and pick you up) anywhere in town - even the two blocks to the gondola. My suite was great, and the only thing missing from it was a fireplace. I didn't go to the spa, but I heard from other guests that it is fantastic, too. I'll definitely stay here again.
December 17, 2012
Rated 5 out of 5 by Thrive12 Just exceptional
We have stayed here before and loved it so our expectations were high and met or exceeded in all areas. I especially want to compliment the friendliness and helpfulness of all of the staff . The rooms have been renovated since our last visit and are outstanding. Of all of the hotels I have stayed in, this one is my favorite.
September 19, 2012
Rated 5 out of 5 by bizz1 Exceeded expectations
Couldnt have asked for a better stay in Aspen. The location was amazing, we could walk everywhere in town.
The staff members were all very knowledgeable of the hotel facilities and everything around town.
Our room was always spotless and warm and welcoming after long cold days outside. It was truly home away form home.
January 29, 2013
Rated 5 out of 5 by cls1927 Splendid!!!
What a great hotel with excellent service and wonderful facility. I only spent one night in the hotel but found every element to exceed my expectations. A wonderful moment with "sabering" of champagne in a beautiful courtyard. Bravo to the staff of the St. Regis Aspen.
July 16, 2013