Rated 5 out of 5 by Patrick99 Great hotel, and will return
This is a beautiful hotel. I have seen many reviews saying it is old, dirty, tired, and in disrepair. That is not the case at all. Yes, it is Brasil, so you can't expect it to look like a luxury hotel on an exclusive private island, but it is certainly one of the best choices in Rio.
The hotel is set about a 15 minute walk from Leblon beach along a safe and well lit sidewalk. It is the only hotel with direct beach access, and most of the beach (on the left side) is taken up by hotel guests, and there is plenty of room, even during busy weekends. The right side of the beach is used by the locals, but they are friendly and not pushy. They are often happy to invite you to join them in games.
I was not overly impressed with the hotel restaurants. It was overpriced for what it was and the food not very good. The other restaurants were also overpriced for just ok food. Not to worry, there are plenty of great restaurants in Leblon or Ipanema that can be reached via taxi, the car service, bus, or even the vans that go up and down the main road.
The concierge was extremely helpfull in finding these restaurants, assisting with tickets and tours. I have never seen a Starwood hotel conceirge desk as well staffed (even in the middle of the night).
The car service was wonderful. It was effiecient, easy to use, the drivers were wonderful, and the prices were very reasonable.
My only complaint would have been with the check-in. We arrived at 2pm (the hotel was aware of our early arrival, even though check-in was not gaurenteed before 3pm). We were unable to check-in until 4pm. We were offered no Platinum upgrade even after I asked (even though when I looked, club rooms were available for purchase). The front desk manager said she would send up compensation for the late check-in but all we recieved was the standard welcome letter and chocolates (that I have seen delivered to all Platinum guests). They also never processed my request for late check-out when I checked-in, so my keys deactivated during my last day and I had to wait in a 20 minute line at the reception to get new ones. They were also out of the local platinum ammenity, which I was told was a good one. They made no effort to provide if for me during my stay, even though I had asked for it.
Those are all small issues, but there were a lot of them for a 3 night stay.
Overall, we had a great time and will return.
February 16, 2013
Rated 4 out of 5 by Rynomite Nice pools and beach
Stayed three nights at the Sheraton Rio as a tourist on a larger South American trip. Overall the hotel was good. I was especially pleased with our room interior - modern decor, plenty of room, functional additions.
The hotel amenities were also solid. Several good-sized pools and direct access to a public but non-crowded beach. ATM machine that worked well with US debit cards. Car service available. Top floor formal restaurant also offered great views of Ipanema and good cuisine; the pool-side restaurant was much less impressive.
Although it's priced at "5 stars," I think the hotel falls a little short of this rating. Our "ocean view" room mostly faced a favela (mountain slum) with a partial view of Ipanema. They should have called the room a "partial Ipanema view" to avoid the let-down. Our keys were all turned off mid-stay (not a magnetic issue - I suspect the front desk did not input the correct check-out day). This would not have been a big deal but it took over 30 minutes in line at the front desk to fix it. The hotel appears to have mixed clientele, with a lot of families with kids, business travelers, guy groups, and flight crews; this made for a little too much commotion at the pools and late at night. I would not recommend it for couples. But if you've got kids or are focused on having a pool (especially if you've got free nights or a discount rate), this is a solid base accessible to the tourist spots in southern Rio.
February 9, 2015
Rated 5 out of 5 by TTSK Comprehensive facilities in Rio
Efficient and polite Front Desk, nice rooms with excellent sea view, great pool, and a great choice of eateries in the hotel. The buffet dinner was excellent.
November 20, 2012
Rated 1 out of 5 by david001 What a disappointment
Fortunately there is another Starwood nearby that was great. This one, was downright terrible. No recognition for a platinum member, rooms were disgusting, staff was rude, food was terrible, view was good but that was the extent of the positives. With the free resort nights, we didn't even have to pay for our nights, and we still hated it! We switched to the Barra hotel and it was beautiful, friendly and so much better. Only downside is its location, which was even prettier, but thirty minutes outside of the rio beaches.
November 1, 2011
Rated 3 out of 5 by SnowboardSeattle Not a great location
While in Leblon the hotel is right on a busy road with the traffic noise very noticable in the rooms especially since the poor fitting sliding windows dont insulate well. The staff are friendly and helpful and the food options good.The wifi is extremely slow if it works at all and some of the public areas of the hotel can do with some remodelling and updating. I noticed holes in corridor ceilings, tattered carpets and poorly fitting doors.
November 29, 2011
Rated 5 out of 5 by AndrewBrooklyn My favorite hotel in Brazil
I could write that this is just an average Sheraton. But I can't. The staff there is outstanding. Check-in staff, lounge staff etc. Those people made my stay unforgettable. Obrigado.
July 14, 2013
Rated 2 out of 5 by Chuck1609 BE AWARE!
Please take note that eventhough they say they are on Leblon Beach they are at least a 10 minute walk to the main beach area. They have access to a beach but it is secluded from the main area and you have to walk out the lobby and down very busy roads to get to Leblon's main beach. Tennis Courts were $100 to rent as it chould have been picked up in the very high room rate we paid. The Sun goes down around 2 PM at the pool doesn't give you much time to get a tan
June 1, 2012
Rated 5 out of 5 by Travelhappy Customer service
It is a pleasure to stay in a hotel where you feel your
Needs are their first priority.nadia at the front desk,and
Livia in guest relations provided me with a seamless
Experience from airport pickup to room location.great facilities ,location.and staff ,make a stay here a don't miss.spg recognition is part of the pleasure.a club lounge that's genereous in its food and drinks.cant wait
October 24, 2012