Rated 5 out of 5 by MezziePG Always a pleasure to stay at The Laguna
My husband and I could only get away to Bali for 5 nights this year but there are few better places to recharge our batteries -this was our third . The Deluxe Studio that we always stay in was as clean, comfortable and spacious as usual and the genuinely welcoming staff from those that met us at the airport, to the reception to housekeeping were simply a pleasure to deal with throughout our stay.
It was heartwarming to be recognized and greeted warmly by Ewin at the Cornerstone Deli who we met last year.
The breakfasts offered a great choice (my favorite is the fish which I can't get enough of!).
My only suggestion is that a staff member do the rounds of the area along the. Sapphire Lagoon Bar at say hourly intervals from 11am onwards to take orders for drinks and snacks/light lunches. Perhaps a laminated menu with a selection of drinks and meals could be left at each poolside setting - water resistant.
We look forward to our next visit!
December 4, 2013
Rated 5 out of 5 by zottel707 Recommendation
We really can recommend this hotel as it has a beautiful architecture, harmonic garden and extraordinary pooles, such as one with a beach :-)
The stuff was continuallly friendly and helpful. Even after needing assistance later than 10 pm, we always got excellent support.The breakfast buffet has a wide range of choice with really good quality.
December 3, 2013
Rated 5 out of 5 by Digdig Nature
ideal balance of park atmosphere and beach.
December 5, 2013
Rated 5 out of 5 by HermesAA Friendly hotel
this hotel has great features and meets my meeting requirements.
December 1, 2013
Rated 5 out of 5 by wilfk More than an Hotel
Having stayed for 2 weeks every year for the past 15 years it never ceases to amaze my wife and I. Every visit we say it is perfect but when we return we find another stroke of genius to produce another improvement but this is only part of the picture as the staff, from the most menial to the most senior are every bit as important and they are the best without any doubt whatsoever and nothing is too much trouble and always with a genuine smile and a wish to please.5 years ago we renewed our wedding vows after 25 years and the only thing I can say it was an amazing experience and every detail was carried out perfectly by the Laguna team and we could never thank them enough. We only got back to the UK today but already plans are in hand for our next visit.
November 24, 2013
Rated 5 out of 5 by Moumou Outstanding
Amazing staff! Amazing resort! Amazing hospitality! I would definitely recommend this hotel to all my family and friends! Would come back for sure! Thank you Laguna
November 26, 2013
Rated 5 out of 5 by TANDLINDS Unsurpassed excellence
We stayed at this hotel in November 2013 for 6 nights and will most certainly return. The staff were welcoming and nothing was too much trouble for them ...perfect service 100% The room (437) was immaculate, clean, impressive and faultless. The grounds , pools, and restaurants were in perfect condition and maintained to a high level. Sunbeds and beach beds were always available even lunchtime and mid afternoon...no early morning rush for a position in this hotel, there are sufficient sunbeds here. The location is perfect for the beach , three steps away from the hotel lawns. The beach itself is clean and manicured by staff who rake daily. Plenty of umbrellas too. We had a one hour massage each on the edge of the beach which was very professional, and soothing and reasonably priced. The butler service also was to perfection, a free service to your room which was a nice touch for that late night coffee or early morning tea before breakfast. This is just an amazing hotel to relax in, and we stay in some of the best ones on our travels; this would rate in the top three for sure. We also checked some others in the vicinity and The Laguna is well in front of the ones we saw... by a long way. Kuta is a $10 , twenty minute taxi ride away, if you want full on shopping and nightlife. We thought it better to go there as it suited and have this gorgeous hotel to relax in day by day. I could not even suggest one improvement to be made to this hotel or grounds, it was perfection 100% to us both and we could not fault it. Ha....yes one!! the breakfast bar needs to upgrade its toaster to a rotating belt one !! Now if this is my only fault to list you can see we thoroughly enjoyed our week here and are planning to return as soon as possible; we could not recommend more strongly that The Laguna is by far the best we have seen in Bali. Perfect.
November 14, 2013
Rated 5 out of 5 by Cinong Amazing Service
Beautiful view, attentive staff, clean
November 25, 2013