Rated 5 out of 5 Friendly hotel
this hotel has great features and meets my meeting requirements.
December 1, 2013
Rated 5 out of 5 by wilfk More than an Hotel
Having stayed for 2 weeks every year for the past 15 years it never ceases to amaze my wife and I. Every visit we say it is perfect but when we return we find another stroke of genius to produce another improvement but this is only part of the picture as the staff, from the most menial to the most senior are every bit as important and they are the best without any doubt whatsoever and nothing is too much trouble and always with a genuine smile and a wish to please.5 years ago we renewed our wedding vows after 25 years and the only thing I can say it was an amazing experience and every detail was carried out perfectly by the Laguna team and we could never thank them enough. We only got back to the UK today but already plans are in hand for our next visit.
November 24, 2013
Rated 5 out of 5 by Moumou Outstanding
Amazing staff! Amazing resort! Amazing hospitality! I would definitely recommend this hotel to all my family and friends! Would come back for sure! Thank you Laguna
November 26, 2013
Rated 5 out of 5 by TANDLINDS Unsurpassed excellence
We stayed at this hotel in November 2013 for 6 nights and will most certainly return. The staff were welcoming and nothing was too much trouble for them ...perfect service 100% The room (437) was immaculate, clean, impressive and faultless. The grounds , pools, and restaurants were in perfect condition and maintained to a high level. Sunbeds and beach beds were always available even lunchtime and mid afternoon...no early morning rush for a position in this hotel, there are sufficient sunbeds here. The location is perfect for the beach , three steps away from the hotel lawns. The beach itself is clean and manicured by staff who rake daily. Plenty of umbrellas too. We had a one hour massage each on the edge of the beach which was very professional, and soothing and reasonably priced. The butler service also was to perfection, a free service to your room which was a nice touch for that late night coffee or early morning tea before breakfast. This is just an amazing hotel to relax in, and we stay in some of the best ones on our travels; this would rate in the top three for sure. We also checked some others in the vicinity and The Laguna is well in front of the ones we saw... by a long way. Kuta is a $10 , twenty minute taxi ride away, if you want full on shopping and nightlife. We thought it better to go there as it suited and have this gorgeous hotel to relax in day by day. I could not even suggest one improvement to be made to this hotel or grounds, it was perfection 100% to us both and we could not fault it. Ha....yes one!! the breakfast bar needs to upgrade its toaster to a rotating belt one !! Now if this is my only fault to list you can see we thoroughly enjoyed our week here and are planning to return as soon as possible; we could not recommend more strongly that The Laguna is by far the best we have seen in Bali. Perfect.
November 14, 2013
Rated 5 out of 5 by Cinong Amazing Service
Beautiful view, attentive staff, clean
November 25, 2013
Rated 5 out of 5 by nadia8485 Great hotel
Everything about this hotel from features to services are exceptionally wonderful. Would definitely have our vacation at The Laguna again
November 24, 2013
Rated 5 out of 5 by LemonPoppyseed Beautiful Hotel in Paradise
I loved this hotel.
From the moment I checked into the hotel I could tell I had stepped into Paradise.
I had a room that overlooked the Lagoon and I also had glimpses of the ocean.
The room was very spacious with a lovely balcony.
I visited the breakfast buffet and that had a great variety of hot and cold food.
My favourite feature of the room was the Butler..a quick phone call in the morning saw the delivery of hot coffee,tea..even espressos and cappuccinos..
My only dislike was that smoking was allowed at the pools.As a non smoker I thought there would be areas specified for smokers.Most hotels are smoke free but this property was more smoking friendly with guests walking through the hotel smoking and it didn't matter where I sat at the pool all tables had ashtrays.
November 17, 2013
Rated 4 out of 5 by Kelvin A real luxury resort in Bali
11.7 and 11.8 two nights.
Location: Nusa Dua is not far from kuta or sanur, and it's a really safe place.
Resort: The resort had a private beach, swimming pool around the whole buildings. View is perfect.
Service: We had a warm welcomed, they apologized when we could NOT have a upgrade sincerely, and brought us walk arround the resort and introduced to us,but when we meet other staffs they had no expression.
SPG Recognition: We arrived resort late, as a platium member, the receiption said they had no suit available,even a upper level room, they're fully booking,but they promised must provided suit another day, and it was ture. Also, It dose not have a lounge.!
Rooms: the standard room is small, but the suit is perfect.
November 13, 2013