Rated 5 out of 5 by Victor164 Great choice for vacation!
We are excited very much.
Would like to thank everybody for taking care of our 10 days vacations.
Our special thanks to Daria, (receprion) for her outstanding contibution to our wonderful stay.
She arranged everything fast, professionally with pleasure and smile on her face.
Very hospitable people everywhere.Mny thanks to Anton (receprion at villas), who was very attentive and always appeared when it was necessary.
April 5, 2013
Rated 4 out of 5 by KAYALAN This hotel is really different
The best thing about the hotel is that the staff are very friendly & helpful.
April 29, 2014
Rated 5 out of 5 by JWMB13 Excellent Bali stay
We stayed in Laguna May 2013 on 2 occasions for a total of 3 nights and where very delighted about it. The staff is excellent, the resort and rooms are beautiful, the breakfast and diner just perfect.
There is only one minor minus about the location: when it is low tide there is no possibility anymore to swim in the sea, seaweed and local fishermen take over and enjoying the beachfront becomes less attractive.
May 29, 2013
Rated 5 out of 5 by Skye2012 Excellent for small kids
We had a great time staying at your hotel, one of the best hotel we stayed. The food was good, the kids swimming pool was the best. My 2yr old daughter doesn't want to get out of the pool. The beach was beautiful, clean and so close to the hotel facilities. We will definitely come back. We love the lagoon pool and the other pools, the staff were excellent, they all looked after us well. The room was also good.
December 11, 2012
Rated 3 out of 5 by Endless Rooms need refreshment
The rooms needs to be refreshed immediately. It felt damp, the smell of the room was musky and it dampened the mood overall. I was in room on the 2nd floor.
April 21, 2014
Rated 5 out of 5 by Joe7263 Staff and facilities
As a seasoned traveler across the globe, I thoroughly enjoyed my stay in this hotel. The staff were helpful in every way and with our children, just absolutely wonderful. I have already recommended this hotel to several of our friends and colleagues. From the welcome to our departure, from the driver to the concierge and servers, it was perfect from our standpoint. Well done and hope to return again. Joe
November 2, 2012
Rated 5 out of 5 by santri1969 Awesome Bali Nusa Dua experience
We were here on a family trip to for over a week - besides an incredible Bali experience, the resort was awesome - pool, SPA, wonderful and friendly staff, great beach walk, staff did a wonderful job at check in, during the stay, good onsite restaurants, got upgraded to a 2 bedroom suite courtesy my ambassador, loved the area, beach, beachwalk, food - everything was good, highly recommended in Bali.
September 27, 2013
Rated 4 out of 5 by Ray1983 Hotel is very good, but the buffet was poor
everything is resort is wonderful, pool is nice, beach is good, room is comfort. we had a buffet as dinner, it cost about 40USD per person and called sea food buffet, however, infact, in the buffet you get only one glass of wine or soft drink, only ice water is free and ok to refill. this is the only buffet that cannot provide enough drinks i have ever had. regarding the seafood part, there were only some small prawn, two kind of fish which are not good, octopus needs to be order seperately, they do not BBQ this without order, and the staff that doing the BBQ were not friendly at all. in all there are not much seafood you could have,when you order anything from them, it seems you are take stuff from their pocket. the all other stuff like salmon, oyster, etc, are not included in the buffet! so they cactually cannot call it a sea food buffet. the buffet was totally unworthy! bad experience at all!
October 30, 2013
Rated 2 out of 5 by Jimboo Poor Quality and Control Management
I have been staying in many SPG's hotel and I believed this was the second time I have a bad experience in SPG hotel and this is the worst experience.
I got a quite decent room in the hotel which was a deluxe studio but the nightmare occur when I tied to sleep since I felt that there were a bit on my thigh and my arm. In the morning, I checked my arm and found that there was an insect bite on my arm and a mark on my thigh due to some bite which I believed that I was bitten by dust mite. The cleaness of the room was in question.
The situation was being horribly by finding a live cockroach in the bathroom. I worried this cockroach may also climb or fly to the bed and may onetime bite sleeping people.
I asked the hotel management which represented by Duty Manager which come with the doctor. The doctor confirmed that the bite on my arms was an insect bite while the bite on my thigh was probably from mite.
I was then move to another room which was in general quite okay but this room was also not in good maintenance.
All the drinking glass smell stinking due to poor storage management and poor maintenance of the storage. The storage was made from wooden with a carpet covering the bottom of the wooden storage. The smell of weathered wood embrace the whole drinking glass and made the glass cannot be used.
I asked for replacement of the glass and the Hotel Management (Assistant Exective Manager, Duty Manager) come to my room and I shown them that the quality of service, management control of the room cleaning and maintenance of the facilities was below standard and the hotel may not even have a management control nor the maintenance control.
As an apology from the hotel management, the management sent me a small bucket flower altogether with a basket of fruit. I appreciated the hotel management action to rectify the bad experience but this basket of fruit create another problem as I have been served with a rotten snake skin fruit which totally showed that hotel did not have a management control to quality of food.
Worse to worse, the situation with the drinking glass reoccured again and made me mad again which told me that this hotel lack of management control and even a same mistake can be repeated again just to the same customer just after improvement input and critique provided to management. In my opinion, the hotel need to revamp their business process and put in place a learning process to improve from mistake and customer complaint. Without a proper lesson learn management then I believed this hotel cannot survive in the 5-10 years as they were not ready for the competitive.
All my bad experience on this hotel shown that this hotel did not deserve for a Five Star class hotel.
May 18, 2014
Rated 4 out of 5 by Angela Very beatiful hotel
It's a very beatiful hotel. There are many swimming pool in the hotel including that for baby.My son and daugter almost swimming from morning to evening.The food in the hotel is ok.But the room cleanliness needs improve.They say they clean the room two times for one day,but when I go back to the room,I see my daugter's diaper that I had thrown away in the morning is still in the rest room.
April 19, 2013
Rated 4 out of 5 by Jojo2012 My second visit
There are a lot of improvements that have been made by the management. My first visit wasn't really giving me a good impression. But on the second visit, I could see Laguna Resort was not the same anymore.
The Villa is fabulous. The quality and the price of the food is acceptable. The a/c in the room works very well. There are some facilities added and being upgraded (gym). Good job!!!
April 12, 2012
Rated 4 out of 5 by Sadie45 Best part of My Vacation
Bali was an amazing place to visit. We looked forward to return to the Hotel every time we went out into town. Relaxed ambiance. The Staff was very attentive to ensuring our needs were met. I had coconut ice cream everyday day I was there :-). Breakfast and Dinner by the beach. Loved the access from my room directly into the Laguna pool....AMAZING! and just a quick walk onto the beach
June 17, 2013
Rated 4 out of 5 by kingoftonga Very good but not luxurious
The Laguna is a very nice hotel. Staff are excellent especially at the beach bar and in the cornerstone deli. The rooms are nice but i wouldn't call them luxurious well not at least the ones i stayed in. I must say it was pretty disappointing to not even meet the manager given that I stayed in the hotel for two weeks and in last week of that stay brought a group of forty to the hotel.
April 23, 2013
Rated 4 out of 5 by Guri Perfect resort hotel
We stayed here for five days. Hoel staff were very friendly and always helped us during our stay. One excellent point is for guest to receive coffee or tee service on free of charge whenever we want, that was really nice. If possible, we would stay again in near future.
March 25, 2014
Rated 5 out of 5 by Mari14 Ideally situated
A really beautiful hotel situated in wonderfully manicured gardens with staff that could not do enough for you, what more could you ask?
The variety and quality of food was amazing.
Sorry to leave and get back to reality.
This hotel rates as one of the best we have ever stayed in. Love to go back!
March 15, 2014
Rated 5 out of 5 by BoyLim Simply breathtaking!
We stayed over a few hotels during our recent Bali trip, but we must say The Laguna is simply the perfect resort destination for pure relaxation and privacy. Staff service is good although the front desk staff does not believed us when we mentioned the stay is inclusive of breakfast. However they apologized when realizing they should not have doubted us from the beginning.
December 18, 2013
Rated 5 out of 5 by pecosgirl Amazing value in a gorgeous older hotel
Yes - the hotel is older and showing some wear. The rooms are no longer pristine and the corridors look dated but if you look past that it really is a lovely hotel.
The room books with the resort rules and in-room dining menus were totally falling apart. I am assuming this resort is due for renovation or sale else a simple update of these would make the rooms seem sharper.
The staff was amazing - BERTA at the front desk - love her!! The staff was uniformly friendly and competent. I was really impressed with the consistency of the professionalism.
And the lagoon pools are just fabulous. If they had been in my budget I would have had a lagoon access room. But even without the pools were just delightful. I was worried that they said saltwater but they were not.
The hotel did seem a bit crowded while I was there... luckily at the back lagoon pools it was quiet.
This isn't a good place for single travelers who want to meet others but luckily I wanted quiet. It was a very international group of people, with a mix of couples and families from both Asia and the west.
The breakfast was great although I do wish the pancakes were served warm ! Especially as they were proper American pancakes!! The Banyubiru restaurant is kind of dark inside... I always took my booklight with me. But these are minor quibbles!
If you are on a tight budget you do have to keep in mind it is not easy to get to dining options outside the resort.
The beach is as nice as any of the Nusa Dua area is... swimming only at high tide. Unfortunately the water is not clear at high tide, but clarity is good at low tide - almost too low for snorkeling though. I did see some nice lagoon ecology in the seagrass though - Lagoon triggerfish, lots of sand lizardfish, some damsels, and even a Tridacna clam. But you dont go here for the snorkeling - you go for the pools!
May 10, 2014
Rated 5 out of 5 by saphire WONDERFUL EXPERIENCE
We stayed at the LAGUNA RESORT AND SPA, NUSA DUA. The hotel was lovely and the location was what we really enjoyed. the hotel was close to the bali mall as well as all the other interesting places we wanted to see. the staff were very helpful and friendly.
The rooms were neat and comfortable. Only thing the rooms need an upgrade to go with the lovely appearance of the hotel.
January 21, 2013
Rated 5 out of 5 by ndarg3 Sad to leave
I have been to many 5star establishments in my life but this is the first time I have said "WOW" since I was a young man staying in my 1st 5star hotel in 1996. Great check in process, great staff. Your restaurants were 6 star. I normally eat away from the hotels I stay in as the lunch and dinner service cannot match the local food but both of your restaurants are excellent.
May 4, 2013
Rated 5 out of 5 by azimeer71 Memorable Stay
The hotel was located at a wonderful location. The facilities are extensive and very well maintained. The staff are warm and friendly, but the gem are the rooms, there were magnificient. The beds were super cosy. One small complaint, the airconditioning were not towards the bed, making it a bit warm under teh covers at night. But all in all, a wonderful and memorable stay.
November 26, 2012
Rated 2 out of 5 by ln234 This hotel has bad services
People are not helpful and slow. I requested to have a king size bed but it turned out that I got twin-bed and I only knew when I reached the room. I requested to get a king size bed. The receptions immediately said that there was no room with King size bed available. After I got upset, they brought me back to receptionist and it took long and finally I got kind size bed.
August 8, 2012
Rated 4 out of 5 by eveswitz This hotel has gre
I love the interior design in this hotel. It's really comfy and make my stay more delightful. We had spent our honeymoon here. we got surprised for the small gift from Laguna. Very nice. The ambiance is also nice. The breakfast is great as well. especially in Banyu Biru. The food was superb.
March 9, 2014
Rated 4 out of 5 by RachelH Beautiful decor, fantastic food
The set up of the hotel,the laguna pools was impressively nice: it offers space, choice of atmosphere, just à great experience. The restaurants where not only beaubtiful design, but the food was delicious! The spa was also vert Nice, with à great choice of treatments and gifted therapists. Unfortunately, the music ambiance of the spa was very unpleasant and repetitive!
May 7, 2013
Rated 5 out of 5 by Jameson11 This hotel is very great warm greetings for Platinium members
Lifetime platinium member has get a many kind benefit. also laguna poolvilla have a greate facilitis and plunge service and shalla gagebo.
April 9, 2014
Rated 5 out of 5 by AdamJK amazing villa!
We stayed in a villa with a private pool, and it was easily one of our most enjoyable hotel experiences ever. It's sublime, and the staff were incredible. They worked tirelessly to meet our every need, and exceeded our expectations every day.
The spa was a tad disappointing (we tried it twice) but overall this is an extraordinary resort. Highly recommended.
May 14, 2013
Rated 5 out of 5 by MiekeB The Quality of the service
Every staff member was focused on ensuring that they provided the guests with excellent service. It may not be fair to suggest that any staff member was better than another, but we would like to make special mention of Sinta and Basuki (I am sure this isn't the correct spelling). The service they provided went far beyond what would normally be expected.
November 14, 2013
Rated 5 out of 5 by MezziePG Always a pleasure to stay at The Laguna
My husband and I could only get away to Bali for 5 nights this year but there are few better places to recharge our batteries -this was our third . The Deluxe Studio that we always stay in was as clean, comfortable and spacious as usual and the genuinely welcoming staff from those that met us at the airport, to the reception to housekeeping were simply a pleasure to deal with throughout our stay.
It was heartwarming to be recognized and greeted warmly by Ewin at the Cornerstone Deli who we met last year.
The breakfasts offered a great choice (my favorite is the fish which I can't get enough of!).
My only suggestion is that a staff member do the rounds of the area along the. Sapphire Lagoon Bar at say hourly intervals from 11am onwards to take orders for drinks and snacks/light lunches. Perhaps a laminated menu with a selection of drinks and meals could be left at each poolside setting - water resistant.
We look forward to our next visit!
December 4, 2013
Rated 5 out of 5 by gi123 perfect
lovely place, perfect surroundings
April 17, 2014
Rated 5 out of 5 by zottel707 Recommendation
We really can recommend this hotel as it has a beautiful architecture, harmonic garden and extraordinary pooles, such as one with a beach :-)
The stuff was continuallly friendly and helpful. Even after needing assistance later than 10 pm, we always got excellent support.The breakfast buffet has a wide range of choice with really good quality.
December 3, 2013
Rated 5 out of 5 by LAXTraveler19 Nice Resort Experience in a Quiet Corner of Bali
Clean and spacious facility with a colonial feel and beautiful grounds. Attentive staff. The resort is secluded with limited access to local culture, great for relaxing with a western feel. Additional services & food are very expensive but also very good. This is a great spot for a very resort-specific vacation experience.
January 22, 2014