Rated 5 out of 5 by saphire WONDERFUL EXPERIENCE
We stayed at the LAGUNA RESORT AND SPA, NUSA DUA. The hotel was lovely and the location was what we really enjoyed. the hotel was close to the bali mall as well as all the other interesting places we wanted to see. the staff were very helpful and friendly.
The rooms were neat and comfortable. Only thing the rooms need an upgrade to go with the lovely appearance of the hotel.
January 21, 2013
Rated 5 out of 5 by Cinong Amazing Service
Beautiful view, attentive staff, clean
November 25, 2013
Rated 5 out of 5 by azimeer71 Memorable Stay
The hotel was located at a wonderful location. The facilities are extensive and very well maintained. The staff are warm and friendly, but the gem are the rooms, there were magnificient. The beds were super cosy. One small complaint, the airconditioning were not towards the bed, making it a bit warm under teh covers at night. But all in all, a wonderful and memorable stay.
November 26, 2012
Rated 2 out of 5 by ln234 This hotel has bad services
People are not helpful and slow. I requested to have a king size bed but it turned out that I got twin-bed and I only knew when I reached the room. I requested to get a king size bed. The receptions immediately said that there was no room with King size bed available. After I got upset, they brought me back to receptionist and it took long and finally I got kind size bed.
August 8, 2012
Rated 4 out of 5 by RachelH Beautiful decor, fantastic food
The set up of the hotel,the laguna pools was impressively nice: it offers space, choice of atmosphere, just à great experience. The restaurants where not only beaubtiful design, but the food was delicious! The spa was also vert Nice, with à great choice of treatments and gifted therapists. Unfortunately, the music ambiance of the spa was very unpleasant and repetitive!
May 7, 2013
Rated 5 out of 5 by AdamJK amazing villa!
We stayed in a villa with a private pool, and it was easily one of our most enjoyable hotel experiences ever. It's sublime, and the staff were incredible. They worked tirelessly to meet our every need, and exceeded our expectations every day.
The spa was a tad disappointing (we tried it twice) but overall this is an extraordinary resort. Highly recommended.
May 14, 2013
Rated 4 out of 5 by cire006 Good standard according to the location
Big advantage of the hotel is its lagoons arrangment for swimming which are unique in this area of Nusa Dua 9except partly St Regis).
But big downfall is that there is no high standard restaurant in the facility after closing of the Mayang Sari. As well the quality standard of the Spa has degraded for the last 2 years (product used are so .. so ..).
February 25, 2013
Rated 5 out of 5 by FDS1984 Blue Lagoon Hotel
I'd stayed in this hotel for many times, and never bored with the ambience, the one and only hotel with large pool in Nusa Dua and you can just jump into the pool just right facing your room, fantastic.
The breakfast, lunch, buffet dinner are also great, with may variety local and international cuisine is ready to satisfaction you culinary taste
November 12, 2012
Rated 5 out of 5 by Mike43 Brilliant in every way!
Hosted a business meeting for 120 delegates at this hotel in June 2012. this was our second time hosting a major event at this hotel and we will be back again. The Staff at a venue is what makes or breaks a corporate event. The staff at the Laguna are second to none. They approach every request with a smile and extreme efficiency. Just Brillient!
June 20, 2012
Rated 5 out of 5 by Briangoestraveling A Beautiful Resort
The Laguna, a Luxury Collection Resort & Spa, truly lives up to its name. The service is impeccable and the aesthetics calming and refreshing. A great place to relax and be happy.
October 31, 2013
Rated 5 out of 5 by John Is this the best hotel on Bali ?
Apart from the exception staff and high quality food, this resort is remarkably well managed and functions seamlessly. I have stayed here about 10 times over the past 16 months and the consistency is admirable. Well done to the management and staff for delivering a home away from home experience with consistent high quality service.
February 12, 2013
Rated 5 out of 5 by Kevin Wow!
Simply an amazing and beautiful hotel. The only shortcoming was the beach itself, which is not really a white sand beach. The breakfast buffet was great, but the evening seafood buffet by the beach could use more variety of offerings.
But the service is phenomenal, the hotel grounds are beautiful and the rooms are large and comfortable.
April 12, 2013
Rated 5 out of 5 by Karen63 Delightful stay ....again
Our third visit to The Laguna this year and it continues to deliver on quality, service and amenity. Recommend to any-one looking for a relaxing and luxurious visit to Bali .Staff are delightful. Dining options remain a bit limited but plenty of good restaurants nearby.
September 25, 2013
Rated 5 out of 5 by tenros wonderful relaxing holiday
This is an amazing hotel on Nusa Dua beach, very peaceful and quiet with wonderful restaurants and very friendly efficient staff nothing is too much trouble will definitely stay here again.
October 24, 2013
Rated 5 out of 5 by Willl A very friendly hotel
My wife and I were delighted by the quality staff at Laguna. They were helpful and friendly throughout our stay.
Luguna has excellent facilities and the executive suite was well furnished, well equipped and very comfortable.
Thank you Laguna for a memorable stay. We look forward to our next holiday at Laguna.
August 6, 2013
Rated 4 out of 5 by Lulu2004 Comfortable room
I stayed in this hotel for 4 nights, the room was comfortable and clean. The swimming pool was amazing. The staffs were friendly and helpfull. The food choice for breakfast needs to be more variative although the existing ones were quite delicious.. Overall I enjoy my stay at Laguna hotel.
September 3, 2013
Rated 5 out of 5 by ILoveBali07 Overall, this hotel is excellent for both couple and family
My wife and I love The Lauguna. We like to stay in Nusa Dua area because of quiet and the water are clear. The hotel is good to me because it is within walking distance to the shops and restaurants just outside of resort area. And the pools in The Lauguna are good. Many lagoons and pools. Excellent for family and kids.
June 4, 2013
Rated 4 out of 5 by Uhh1959 This Hotel is excellent
A exzellent hotel leaves nothing to be desired . Cleanliness of the rooms, the pool area, the breakfast, the spa area and the friendliness of the staff is excellent.
What's to complain about the overcharge for the Drinks (Beer,Water etc.).Also the food is very expensive in places
September 5, 2013
Rated 5 out of 5 by Srg105 Brilliant holiday!
Wonderful hotel in a wonderful location. From our arrival to our departure, we felt welcome and all staff were brilliant.
Hotel rooms need a bit of updating but otherwise we loved it. Not too busy and really relaxing. Food was 5 star!! Especially the seafood restaurant.
The staff MAKE this hotel 5 star!. They could not do more and were always pleasant and helpful. Brilliant service, tasty food and great facilities.
Would definitely recommend the Spa and treatments. Great gym facilities too.
Special praise for Kris on reception as he was really helpful and very friendly, Wira who worked in the restaurant and was lovely and delivered exceptional customer service, Gst Wibawa too, Erwin and Irwan at the Cornerstone restaurant/shop were wonderful and so friendly and helpful and lastly Krishna in the restaurant who made my omelette every morning, not only was he kind and pleasant, he was very friendly too.
We had a wonderful holiday and didn't want to leave!! Thanks Laguna!! See you again soon.
August 21, 2013
Rated 4 out of 5 by Jackieliu8888 the hotel has beautiful garden
love the garden very much ..The view from room is fantasitic .Its great even just relax on the balcony .Last but not the least , reception was so friendly and tried her best to help me find better room . ( Upgrade to SPG floor ) .Thanks to her again . It was really nice trip .Will definately back again ..thanks all
October 14, 2012
Rated 5 out of 5 by Abi2013 Most RELAXING resort on expansive estate in Nusa Dua
8 days in sublime, expansive & multiple pools surrounded by gardens & peace. The fresh 'local' juice every morning is the best way to start the day and included in with breakfast buffet. Butler service is second to none, simply perfect. All resort staff were polite, caring and happy. Great holiday.
August 1, 2013
Rated 4 out of 5 by alart It was really pleasant stay in the hotel.
It was a very pleasant stay at the hotel. Well-appointed rooms, the perfect restaurant (both breakfast and dinner buffet). Beautiful beach. The only thing that slightly saddened relaxing on the beach - peddlers.
I would highly recommend this hotel for my friends and those who is looking for the luxury vacation.
November 17, 2012
Rated 5 out of 5 by cromian13 Great Experience, Wonderful Resort to Relax
The place is great, in good location, in front of calm and clear sea water. Many swimming pools and lagoons in the resort which never bored my wife and me during the stay.
I'll definitely recommend this hotel to my friends and family, and looking forward to coming back to this hotel in near future.
May 6, 2013
Rated 5 out of 5 by Dennis54 Excellent Hotel for a relaxing beach vacation
Excellent facillity complemented by groomed gardens, expansive swimming lagoons and semi-private beach with just the right amount of non-agressive local hawkers. Minor negative...although booked/notified a month in advance, no cot was available for our child and room upgrade required to accomodate.
April 6, 2013
Rated 5 out of 5 by Wandafar1 The staff are so friendly
We were not disappointed by our choice of hotel for our recent stay in Bali. The food was excellent, the gardens were beautifully maintained and picturesque, the public areas were imposing but not overpowering and the beach facilities extremely good. We will be looking forward to our next visit.
March 4, 2013
Rated 5 out of 5 by Regis37 Fantastic hotel
We spent more than one week and we recommend this hotel without any hesitation.
The Laguna is a paradise for all accommodations and location like sea, swimming pool, food, environment .....and people soo nice and available.
It was a dream for us ! Only one regret, it was too short !
May 7, 2013
Rated 5 out of 5 by Roger10 The hotel with the friendly luxury
A fantastic place with friendly employees. Clean rooms, excellent food, a hotel to stay for a longer period. Even the beach is wonderful, the only negative point is the dirt in the seawater (mainly the plastics). A better daily cleaning could help to improve the situation.
May 1, 2013
Rated 3 out of 5 by shanghai1221 There is nothing luxuary in this hotel
there is nothing luxury about this hotel. The rooms are dated with stains on wall, dirt in hallway carpet, showers are the quality of a Motel, TV service was spotty, etc. The hotel needs a complete renovation.
First time disappointed stay in a starwood hotel, when we check in at 3pm, the room is not ready. The hotel missed to pick up our friend in the mid of the night.
The service is slow and poor. we had to call multiple times to get two plug adaptors for our cell phones. They finally arrived with only one 45 mins later.
Instead of let us check in after 3pm, the cleaning service is start from 9am in the morning which is annoying during the holiday. One night when we came back the room found there is a big hole on the bed sheet, and the door was opened after cleaning service.
on the last night stay in the hotel, the hotel swap my deposit credit card on 4am in the morning about 10MM rpd, the bank has sent alert message to check whats going on. this is the first time, a 5 star hotel doing this without inform me.
January 4, 2013
Rated 4 out of 5 by minarosa beautiful room and beautifully located
I found my room beautifully furnished all by silk material which perfectly combined with wooden furniture of balinese creation. But what most amazingly is the vast pool that lays just on the door step of your terrace, you can even go to your friend's room by swimming !
December 12, 2012
Rated 5 out of 5 by Guido1234 The hotel has ecellenten service
We were perfectly looked after and pampered. We especially want to highlight Mr. Anton and Mr. Pasukei that is met our needs.
The restaurants and room service are ecellent.
The facilities are very high, it lacked nothing.
September 3, 2013