Rated 5 out of 5 by RichardEngland Luxury hotel with stunning grounds and pools.
Beautifully maintained gardens, lovely beach. Staff extremely friendly. All food and bar venues very good. A great place to relax.
February 21, 2014
Rated 5 out of 5 by bratanov All Great
Great hotel we loved our room during our last stay.
It would only be better if the bathroom has a toilet sprayer or hand-shower in the tub.
Everything else was great, can't complain :)
July 1, 2012
Rated 5 out of 5 by KAK59 Excellent hotel
This hotel has very nice view on the beach with very nice organized gardens that seraunded marvelous sweeming pools. Also has nice fittnes center that includes many spoort facilities.
December 17, 2012
Rated 5 out of 5 by Briangoestraveling A Beautiful Resort
The Laguna, a Luxury Collection Resort & Spa, truly lives up to its name. The service is impeccable and the aesthetics calming and refreshing. A great place to relax and be happy.
October 31, 2013
Rated 5 out of 5 by Nicole23 Location, accomodation and fully focused services
An example for all other hotels. I am a frequent traveller but this hotel is a top three hotel
March 11, 2014
Rated 5 out of 5 The service is good and beautiful hotel
From January 29th to February 1st in Laguna Hotel, is really a perfect journey. Especially the spa is really great, and counter of Miss Yang gave a lot of help. Thank you very much.
February 6, 2013
Rated 4 out of 5 by Jerome92 Good place to rest
Golf is a big disapointment : the nearest course was closed . No previous information on that .
The only available is 45 minutes far away and ridiculously expensive for what it is
August 8, 2013
Rated 5 out of 5 by chiahsuanyu Great swimming pool, Spa, service and relaxation
Great bar and restaurant on the beach, nice staff and amazing pool and spa. Recommend to book a room on the ground floor which you will get your own personal swimming pool access.
September 28, 2012
Rated 5 out of 5 by Zoya Beautiful location with excellent service.
The Laguna besides having beautiful locales, has a staff, where each and every employee looks out for every need of the hotel guests. The staff is polite, courteous and honest.
August 6, 2012
Rated 4 out of 5 by whatsspg Very pleasnt Nusa Dua
The Laguna has a nice atmosphere, largely because of the staff around who seem genuinely kind and helpful. Particularly liked the beach bar at happy hour with the live band.
October 25, 2012
Rated 5 out of 5 by AdrianW EXCEPTIONALLY ENJOYABLE STAY
We have been to Laguna several times and always enjoy coming back. The staff are excellent and the rooms,gardens,lagoons and surrounds impeccable.
You won't be disappointed
October 15, 2012
Rated 5 out of 5 by Moumou Outstanding
Amazing staff! Amazing resort! Amazing hospitality! I would definitely recommend this hotel to all my family and friends! Would come back for sure! Thank you Laguna
November 26, 2013
Rated 5 out of 5 by Dasarp2014 Great location, excellent staff!
This is one of the best starwood hotels i have stayed. The location is nice and quiet. The staff is very courteous and helpful. Definitely deserves a comeback!
December 19, 2013
Rated 5 out of 5 by pecosgirl Amazing value in a gorgeous older hotel
Yes - the hotel is older and showing some wear. The rooms are no longer pristine and the corridors look dated but if you look past that it really is a lovely hotel.
The room books with the resort rules and in-room dining menus were totally falling apart. I am assuming this resort is due for renovation or sale else a simple update of these would make the rooms seem sharper.
The staff was amazing - BERTA at the front desk - love her!! The staff was uniformly friendly and competent. I was really impressed with the consistency of the professionalism.
And the lagoon pools are just fabulous. If they had been in my budget I would have had a lagoon access room. But even without the pools were just delightful. I was worried that they said saltwater but they were not.
The hotel did seem a bit crowded while I was there... luckily at the back lagoon pools it was quiet.
This isn't a good place for single travelers who want to meet others but luckily I wanted quiet. It was a very international group of people, with a mix of couples and families from both Asia and the west.
The breakfast was great although I do wish the pancakes were served warm ! Especially as they were proper American pancakes!! The Banyubiru restaurant is kind of dark inside... I always took my booklight with me. But these are minor quibbles!
If you are on a tight budget you do have to keep in mind it is not easy to get to dining options outside the resort.
The beach is as nice as any of the Nusa Dua area is... swimming only at high tide. Unfortunately the water is not clear at high tide, but clarity is good at low tide - almost too low for snorkeling though. I did see some nice lagoon ecology in the seagrass though - Lagoon triggerfish, lots of sand lizardfish, some damsels, and even a Tridacna clam. But you dont go here for the snorkeling - you go for the pools!
May 10, 2014
Rated 5 out of 5 by JFred99 A little slice of heaven.
I have been staying at the Laguna Nusa Dua every June for the past 15 years, and it feels like home to me. The staff is excellent and the grounds are just beautiful.
June 6, 2013
Rated 4 out of 5 by aas1998 Best on the Nusa Dua Beach
Stayed here for 19 years from the SDheraton days and still not disappointed. Excellent, friendly staff who take care of you and good service, although a bit pricy.
June 6, 2013
Rated 5 out of 5 by JohnSIce Beautiful gardens encompass the pool and facilities with direct beach access
The hotel continues to provide the features expected including customer service to ensure that a relaxed and comfortable stay is assured. We will be back again.
October 11, 2012
Rated 5 out of 5 by Hihihi78 Good facility & environment
Impressive facilities and overall I am quite satisfied. One thing that can be improved is kinds of food in breakfast for those who stay for more than a week!
August 12, 2012
Rated 5 out of 5 by chjell Excellent Hotel and Resort
We stayed in Sept. 2012 and it was great.
Service was excellent and courteous.
Beach, Pools, gardens, Lagunas were very pretty and neat.
We'll come back ;-)
September 28, 2012
Rated 5 out of 5 by chinta27 highly recommend for convention/event in here
overall was great except for buttler services since surprising me that they came to my room when i'm in room then he change the trash in front of guest....
September 2, 2013
Rated 5 out of 5��by Neelima51 Fabulous
I was extremely pleased with the service that was given to me. Everybody was extremely caring to my needs and extremely courteous
January 16, 2014
Rated 5 out of 5 by jaynee amazing first class
I have recently returned form a 6 day stay at this amazing hotel.. the hotel itself is beautiful, but the staff are amazing.. first class all the way..
August 6, 2013
Rated 4 out of 5 by Jess1108 Great hotel for relax
We love this hotel, everything is perfect except service need to improve. I've sent an e-mail to hotel two days ago but still did get any response.
July 30, 2013
Rated 5 out of 5 by Bali2014 Beautiful Hotel Good Concierge
Everything was perfect and Concierge Did Well
March 11, 2014
Rated 5 out of 5 by nadia8485 Great hotel
Everything about this hotel from features to services are exceptionally wonderful. Would definitely have our vacation at The Laguna again
November 24, 2013
Rated 5 out of 5 by Kelalchris The staff made our stay
Beautiful gardens and so restful. Lagoon pool access was one metre from our ground floor balcony. Hotel has a very high reputation in Bali.
May 18, 2013
Rated 5 out of 5 by Spark99 Comfortable experience
Everything always makes me feel comfortable including meal, environment and stay. I will stay by next time and recommend to my friends.
April 15, 2013
Rated 5 out of 5 by Hannahwh Very good service and view
The hotel gave me a wonderful holiday in Bali. Every staff is kind and provides good service. I will recemand the hotel to my friends.
May 3, 2013
Rated 4 out of 5 by Pulli69 Great Garden
Is Not The Same as years before but nice.
March 6, 2014
Rated 5 out of 5 by PaMar The hotel is set in fabulous grounds in a great location.
Rooms are spacious and comfortable. Loved all the pools with sandy beaches and waterfalls. Staff were really helpful and friendly.
September 21, 2012