Rated 5 out of 5 by NFL8 Outstanding hotel in Dusa Dua for a romantic getaway
Great welcome and suite upgrade. Classy and warm hotel design. Large yet very homy. Superb staff.
The only deception is the lack of complimentary water related activities. Also, the local (1h) snorkeling at the jet-set marine is really not worth the trip: is there no other place to snorkel than the port entrance? Why was there no possibility to depart directly from the hotel beach like the next-hotel provide and avoid the long drive?
September 22, 2014
Rated 5 out of 5 by AlexandTania A big thank you!
We have been to Bali many times but have stayed at this resort for the first time. By comparison, Laguna stands above all. They exceed the 5 star rating! The level of customer service was above and beyond and the word "no" doesn't seem to exist. From the moment we arrived, during and to the minute that we left we were looked after in the most friendly and professional manner. We particularly want to point out Front Office Manager Adi Adhyana and Guest Relations Officer Theresia Windayani, who did their job with the utmost excellence! They went above and beyond their call of duties and in their manner of approach and attention, it was a pleasure to be in their company! It should be noted that the staff were very well spoken in English, which made it easier to converse and understand. We would like to further point out, that every staff member of all ranks did their job impressively and with utmost professionalism. The restaurant accommodated all our requests, particularly for items not on the menu. The chef Nurmaya Purba made delicious English porridge just to perfection and our likes. We recommend this resort to all and will return next year!
September 22, 2014
Rated 5 out of 5 by Cal20 Best SPG Hotel Hands Down
50 plus SPG hotels under my belt, the Laguna is by far my favorite. I have vacationed here twice and LOVED it.
The rooms are great.
The beach is great.
The service impeccable.
French Toast to die for.
Everything was perfect.
Just could use a bit more SPG recognition but for luxury option not really needed.
September 12, 2014
Rated 4 out of 5 by RickyAdriansjah Need totally room update
I travel alot, totally I gave 4 stars for all facility in this hotel, but the room I booked (deluxe pool access) was so old, especially the heavenly bed which was not heavenly at all, the spring bed seems too old, hard, no bounce feeling anymore.
The towel is too small and not soft at all. Too hard for a five star "luxury collection hotel".
But the pool, staff are excellent. Too bad if this hotel do not immediately reupgrade their total room comfort, since Bali has plenty of new 5* hotels to choose from.
Once we checked in they gave us leaked old electric kettle. But after we complaint, they gave us new one. For information, there is no kids club in their facility, so bear in mind for family with kids traveller.
September 1, 2014
Rated 5 out of 5 by Heisinger Everything thought of!
Probably, the best hotel, I've ever stayed in. Certainly one of the top three, and I travel a lot. I stayed in the villa, an offer to upgrade was made upon my arrival at a discount to regular prices. The feeling was of a private hotel. It was so convenient, that I often did not want to leave it. The staff was amazingly efficient and unhumanly polite and delicate. I just loved the place!
September 3, 2014
Rated 5 out of 5 by Joe90 Caution - prestigious guests and their entourage
This hotel is an amazing hotel/resort and we would certainly recommend it however we would suggest that before reserving a room it might be worth checking if the president of Indonesia is staying (as happened during our stay) as he has an enormous entourage of staff, these staff loiter in all parts of the hotel and have no idea how to conduct themselves in a hotel of this calibre and made the hotel feel more like a business hotel and not a holiday hotel during the time they were all in the hotel. We are aware that he has already stayed there several times this year and staff advised that he is due to be there again in October 2013 - be warned if you are due to stay then!!
July 30, 2013
Rated 5 out of 5 by Sepri Beautiful Lagoon Reflecting to Hotel Name
We stayed in several starwood hotels in US, South Africa, Malaysia, & Nusa Dua. This is definitely the best lagoon view and hotel ambience. In Nusa Dua you will find lots of fancy hotels, I spent some with the others, the hotel room itself may not be the best. We spent 5 days here with toddler. Several items that should've been better: no club room, so the evening tea has no wine/champagne and the variety of snack is repetitive (no pastries and it's about the same fruit). The room service wear shoes while stepping on carpet, even though my kids played on the carpet too. Love the sandpool with 7 lagoon though.
December 13, 2011
Rated 4 out of 5 by Bran2012 Good, not great!
The grounds are very nice and the staff very friendly, as you would expect from a "5 star" hotel.
The rooms are in desperate need of refurbishing, and the amenities are cheap and poorly presented.
A complaint, which is not totally the fault of the hotel, is that there are very limited lounge chairs on the beach. Guests get up early in the morning to put their towels on prime chairs. They then go for breakfast or back to bed and own those chairs for the day. There are signs posted that there is a 1 hour policy for empty chairs, but this is definitely not enforced.
Drink prices are high, but the same as the other hotels nearby.
September 28, 2012