The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

  • Kawasan Pariwisata Nusa Dua Lot N2
  • Nusa Dua,
  • Bali
  • 80363
  • Indonesien
  • Karte

Zimmer & Preise

  • Falls der Aufenthalt mehr als 90 Tage umfasst, rufen Sie bitte unter +(1) 866 539 3446 an.
  • Sie können nur 550 Tage im Voraus buchen.
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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 4.5 out of 5 by 377 reviewers.
Rated 5 out of 5 by Again - You made my days As an "demanding customer" and over 200 hotel nights worldwide every year, I am so pleased with The Laguna. This year we stayed 7 days in August and 10 days in September with several rooms booked. As a Platinum Lifetime 100 nights member I expect the best - and receive it. Everything from warm wrlcome snd the smsll extras here and there until nice upgrades. All staff is very nice and helpful. I would anyway like to send an extra star to Niputu Nori (duty manager and SP coordinator) for always have time for me with all my ideas. See you next year September 21, 2015
Rated 5 out of 5 by Balinese Beauty Stepping inside the villa was like being welcomed home. All the familiar comforts are here. Quality furnishings , bedding and our own massage treatment area ! Step outside and you are in paradise . The best setting for a hotel we've ever stayed in . Sunshine is great for the body but at this hotel a walk through the wonderfully cared for gardens warms the soul. Service and the staff are faultless , complimenting a memorable experience. Next time your in Bali spend time here , you won't regret it ! Maybe we will meet you there because this won't be our last trip that's for sure. August 26, 2015
Rated 5 out of 5 by Amazing Staff and Hotel Just returned from a family vacation. This hotel was amazing. The room we had was a little smaller than we like, but comfortable and clean. The crowning point for me was the staff, especially Lydia. She is amazing. She made you feel like a special guest all the time, went out of her way to assist with any issues, especially when our flight was cancelled. She got information when we couldn't, and arranged rooms without with no problems. She should be promoted. We also received tremendous assistance from the concierge desk, the name of our favorite escapes me - sorry. He knew our names and was always ready to help and offer advice. We would definitely return to this hotel. August 13, 2015
Rated 1 out of 5 by Service needs significant improvement Good: great pools and nice beach. Breakfast very good. Bad: 1)Inefficient service. One has to prompt wait staff several times to get, water, right order, cutlery etc. Plenty of staff but they walk back and forth achieving nothing! 2) Food quality not 5 star quality though 5 star prices. Served old coconut not suitable for consumption( cost 80K rupiah!) 3) Noisy in room- can hear footsteps from upstairs and people talking in the corridors etc 4) Should provide coffee/tea/kettle in room without us having to ask. August 11, 2015
Rated 5 out of 5 by good customer service Front desk staff, Yani and Kiki are very polite, attentive to guest needs, made my check in and stay very comfortable. Really appreciate them being here throughout my stay. House keeping staffs are also very courteous, clean and polite. July 16, 2015
Rated 5 out of 5 by Holiday This is a five star result living up to its brand. July 6, 2015
Rated 2 out of 5 by Disappointing Welcome/Check-In: we waited at least 30mins until someone at the reception was actually available. The reception lacked at least 3 more staff to serve all arriving guests. Having booked a villa (and being Platinum member) I was told there would be a separate check-in, no one could care less. Also No one explained the layout of the hotel neither a map was given. We had booked the Hibiscus Villa - also no one explained how the outdoor lights and the pool could be turned off for the night. Rooms: the villa was very nicely decorated and set up. It was clean and just perfect for us. Service: the most disappointing issue. On the website it is mentioned that the hotel provides unpacking service. Nothing was mentioned. We called the reception twice to get help with turning off the lights outside. Even then no one thought about explaining the rest or even bothered to look at the pool where the jacuzzi couldn't be turned off. We didn't get ANY newspapers although this was promised at check-in. Also we were 3 people staying in the villa - during turndown-service they forgot about the 3rd person in the living room, nothing was turned down there. Also plates and cups where not cleaned until the next day (even though the turndown-service must have seen them). For breakfast, service was only ok. Nothing special. At the beach: no one asked if we wanted anything to drink or eat. No staff there at all even though we were just next to the restaurant. Considering how much complimentary water you have in the room I would expect at least some water at the beach as well. Nothing. Also the towel service is by the pool and not the beach. IMHO it would be better to have another small station at the beach area (at least for the villas). Food: breakfast buffet was good. Everything you want or need. However, at the Arwana restaurant food was average - the chef is more a "dessert-chef" (dessert was very nice). Disappointing was however, that we were seated next to a smoking couple. Other: I received a mail from the concierge before we arrived asking if they could do anything to make the stay special. As this was a present for my grandma's birthday, I answered the same. However no one cared and absolutely NOTHING was done. In general: I would not come back to this hotel due to the lack of service. June 15, 2015
Rated 5 out of 5 by Luxury hotel with personal touch We stayed at this property twice. First time was business travel In a Deluxe room, second time was family vacation in a 1 bedroom private pool villa. Service was personal and staffs are attentive in all areas. Nice beach, large main swimming pool plus lots of clean lagoons for those with lagoon access rooms é suites. Sufficient variety of food plus access to sister properties like St Regis and Westin. Nightly entertainment at the beach bar, weekly special ceremony dinner and weekly seafood BBQ on sunday. The massages, spa and exercise facilities are all as or better than expected. There are 10 private pool villas, they are worth consideration as they are roomy, large pools and have access to private section of the beach reserved for pool villa guests, come with butler and golf cart transport within the property, airport transport, etc. June 14, 2015
  • 2015-10-06T07:43:18.167-05:00
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