The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

  • Kawasan Pariwisata Nusa Dua Lot N2
  • Nusa Dua,
  • Bali
  • 80363
  • Indonesia
  • Mapa
 

Tarifas y habitaciones

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  • Para hospedajes de más de 90 días, llame al 866-539-3446.
  • Solamente puede reservar con 550 días de anticipación.
  • Vuelva a revisar las fechas.
1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 4.5 out of 5 by 388 reviewers.
Rated 5 out of 5 by True luxury! This is definitely one of the nicest resorts i have ever stayed at. They recognized my special occasion. Every time we passed someone in the halls or on the grounds, they smiled and greeted us. There is always someone cleaning or making the property more beautiful. The rooms are spacious and modern with indigenous Balinese touches, and very comfortable. The beach and pools were relaxing and luxurious. All staff were always friendly and helpful but special thanks to Purna the concierge, who helped us have a great trip. Also Sedina (?) at the Kulkul bar, and the Cascade bartenders. Can't wait to come back. October 19, 2015
Rated 5 out of 5 by Again - You made my days As an "demanding customer" and over 200 hotel nights worldwide every year, I am so pleased with The Laguna. This year we stayed 7 days in August and 10 days in September with several rooms booked. As a Platinum Lifetime 100 nights member I expect the best - and receive it. Everything from warm wrlcome snd the smsll extras here and there until nice upgrades. All staff is very nice and helpful. I would anyway like to send an extra star to Niputu Nori (duty manager and SP coordinator) for always have time for me with all my ideas. See you next year September 21, 2015
Rated 5 out of 5 by Balinese Beauty Stepping inside the villa was like being welcomed home. All the familiar comforts are here. Quality furnishings , bedding and our own massage treatment area ! Step outside and you are in paradise . The best setting for a hotel we've ever stayed in . Sunshine is great for the body but at this hotel a walk through the wonderfully cared for gardens warms the soul. Service and the staff are faultless , complimenting a memorable experience. Next time your in Bali spend time here , you won't regret it ! Maybe we will meet you there because this won't be our last trip that's for sure. August 26, 2015
Rated 5 out of 5 by Amazing Staff and Hotel Just returned from a family vacation. This hotel was amazing. The room we had was a little smaller than we like, but comfortable and clean. The crowning point for me was the staff, especially Lydia. She is amazing. She made you feel like a special guest all the time, went out of her way to assist with any issues, especially when our flight was cancelled. She got information when we couldn't, and arranged rooms without with no problems. She should be promoted. We also received tremendous assistance from the concierge desk, the name of our favorite escapes me - sorry. He knew our names and was always ready to help and offer advice. We would definitely return to this hotel. August 13, 2015
Rated 1 out of 5 by Service needs significant improvement Good: great pools and nice beach. Breakfast very good. Bad: 1)Inefficient service. One has to prompt wait staff several times to get, water, right order, cutlery etc. Plenty of staff but they walk back and forth achieving nothing! 2) Food quality not 5 star quality though 5 star prices. Served old coconut not suitable for consumption( cost 80K rupiah!) 3) Noisy in room- can hear footsteps from upstairs and people talking in the corridors etc 4) Should provide coffee/tea/kettle in room without us having to ask. August 11, 2015
Rated 5 out of 5 by good customer service Front desk staff, Yani and Kiki are very polite, attentive to guest needs, made my check in and stay very comfortable. Really appreciate them being here throughout my stay. House keeping staffs are also very courteous, clean and polite. July 16, 2015
Rated 5 out of 5 by Holiday This is a five star result living up to its brand. July 6, 2015
Rated 2 out of 5 by Disappointing Welcome/Check-In: we waited at least 30mins until someone at the reception was actually available. The reception lacked at least 3 more staff to serve all arriving guests. Having booked a villa (and being Platinum member) I was told there would be a separate check-in, no one could care less. Also No one explained the layout of the hotel neither a map was given. We had booked the Hibiscus Villa - also no one explained how the outdoor lights and the pool could be turned off for the night. Rooms: the villa was very nicely decorated and set up. It was clean and just perfect for us. Service: the most disappointing issue. On the website it is mentioned that the hotel provides unpacking service. Nothing was mentioned. We called the reception twice to get help with turning off the lights outside. Even then no one thought about explaining the rest or even bothered to look at the pool where the jacuzzi couldn't be turned off. We didn't get ANY newspapers although this was promised at check-in. Also we were 3 people staying in the villa - during turndown-service they forgot about the 3rd person in the living room, nothing was turned down there. Also plates and cups where not cleaned until the next day (even though the turndown-service must have seen them). For breakfast, service was only ok. Nothing special. At the beach: no one asked if we wanted anything to drink or eat. No staff there at all even though we were just next to the restaurant. Considering how much complimentary water you have in the room I would expect at least some water at the beach as well. Nothing. Also the towel service is by the pool and not the beach. IMHO it would be better to have another small station at the beach area (at least for the villas). Food: breakfast buffet was good. Everything you want or need. However, at the Arwana restaurant food was average - the chef is more a "dessert-chef" (dessert was very nice). Disappointing was however, that we were seated next to a smoking couple. Other: I received a mail from the concierge before we arrived asking if they could do anything to make the stay special. As this was a present for my grandma's birthday, I answered the same. However no one cared and absolutely NOTHING was done. In general: I would not come back to this hotel due to the lack of service. June 15, 2015
Rated 5 out of 5 by Luxury hotel with personal touch We stayed at this property twice. First time was business travel In a Deluxe room, second time was family vacation in a 1 bedroom private pool villa. Service was personal and staffs are attentive in all areas. Nice beach, large main swimming pool plus lots of clean lagoons for those with lagoon access rooms é suites. Sufficient variety of food plus access to sister properties like St Regis and Westin. Nightly entertainment at the beach bar, weekly special ceremony dinner and weekly seafood BBQ on sunday. The massages, spa and exercise facilities are all as or better than expected. There are 10 private pool villas, they are worth consideration as they are roomy, large pools and have access to private section of the beach reserved for pool villa guests, come with butler and golf cart transport within the property, airport transport, etc. June 14, 2015
Rated 5 out of 5 by Paradise If you want to see how the paradise look like you must stay in the Laguna hotel-Nusa-Dua. very peaceful place and trully relaxing.All the staff are smiling and helpful.i cannot really find words to say how nice our stay there.HK Staff are amazing. if you are looking for a nice relaxing holiday-honeymoon-or just to get away from the hectic life then you should stay there.good value for money and time. Spa +GymStaff are very nice and we had a relaxing romantic massage May 5, 2015
Rated 4 out of 5 by An oasis Inside a gated community, you leave the chaos of the city behind once you pass the gates. There isn't much choice for food or shopping inside the gated area, so be prepared to stay in the resort the entire time. Great beach front property. Don't miss the special beach side Sunday brunch buffet with live music. May 4, 2015
Rated 5 out of 5 by Just excellent We arrived from Shanghai and had a villa booked, prior to our arrival we had been asked to get picked up by the hotel which was superb. Check in was great, as well the villa which met our needs with our baby. The hotel is like a tropical garden, beach very clean, staff has a special eye on the needs of the guests and our week here was just amazing and so relaxing. Thanks and compliments to staff and management! April 25, 2015
Rated 3 out of 5 by My last choice of SPG Hotel in Nusa Dua Unless there's enough convincing effort being made, I'd have to put this hotel as my last resort option. The damp smell in the room, the late response of our requests were the things putting me off to stay at the hotel. The massage and food were good though. March 29, 2015
Rated 5 out of 5 by Extraordinary stay Hotel facilities are great. Nice staffs make our stay wonderful. Shuttle bus to local shopping mall is convenient. I will come back very soon. March 26, 2015
Rated 4 out of 5 by Helpful Duty Manager, Mr. Pandhu We stayed at 4 Starwood hotels this round for our Bali vacation (namely the Sheraton, Westin, Luxury Collection and Le Meridien), hence we do manage to have a good feel of the hospitality and service standards of each of them so to say. With the help of the Duty Mgr Mr. Pandhu, we managed to have our preferred room selection. He was also truly very competent in attending to all our needs. He made us feel very good as Platinum Elite Guests I would say. Good Job! We spent a wonderful evening at Kayu Putti, a fine dinning restaurant at St. Regis which is a sister hotel of The Luxury Collection, Laguna. Mr. Harrald the restaurant mgr and his team have made tremendous effort to ensure our time there all very memorable, We will surely dine there again when we stay at Luxury Collection as St. Regis provides complimentary luxury transfer to-and-fro, making every moment so "VIP". March 14, 2015
Rated 5 out of 5 by Platinum level service Though it's an old property, facilities are very well maintained with nice private beach. Staff were mostly very responsive /thoughtful and helpful. Good spg recognition and they really treated platinum member request and feedback separately . Thank you all the staff who have made my mother birthday a wonderful one . March 1, 2015
Rated 4 out of 5 by A good resort. A good resort. Staff are attentive, and friendly. The staff have a very beautiful smile. Facilities of the resort is also good. Old but, are well managed. In particular, we recommend a very wide pool. I also beautiful beaches in the resort. February 27, 2015
Rated 5 out of 5 by A wonderful experience We had a wonderful time in a villa and could not be happier with all parts of the hotel, settings, restaurants, attention to detail and most of all wonderful staff . Our butlers were of a very high standard as were all the staff. We would definitely recommend this hotel if you want quality and personal service. Will not hesitate to visit again and will be recommending to our friends. February 23, 2015
Rated 4 out of 5 by This hotel has great features Very good hotel, the facility was great but the lagoon was abit dirty. January 31, 2015
Rated 5 out of 5 by Excellent Value Stayed three nights around Christmas 2014; wonderful property in excellent condition; huge breakfast buffet; lot's of extra activities (Christmas Carols by Children's Choir; Santa visit at Christmas tree; Balinese dancers etc); extremely attentive personnel!! Only downside is the tide on this side of the island, which limits ocean swimming somewhat. January 23, 2015
Rated 5 out of 5 by Great Property Situated on a great beach with plenty to do within the resort and surrounding area. Short and inexpensive cab ride to airport and other areas of interest on Bali. Room, pools, staff, and food are all top quality. Upgraded to "executive suite" as a platinum. Would recommend to anyone wishing to relax in a great atmosphere. January 22, 2015
Rated 1 out of 5 by Wait for renovation Very nice hotel in a good location, but rooms and bathrooms are very old and need urgent renovation. Wait for renovation or chose another hotel in the same area December 29, 2014
Rated 4 out of 5 by Relaxing hotel ideally positioned in Nusa Dua If you are looking for an excuse to do nothing for a week while being well-pampered and not having to fight the hordes, then this is probably as good a choice as you'll get. The SPA is excellent, the number of pools (none of which you can drown in) and the selection of food/restaurants makes this a good option for anyone visiting Nusa Dua. My top tips for anyone visiting this resort would be to book your cabanas as soon as you arrive for added comfort while lazing around, and to book your SPA treatments as well. Also remember that you may have a 30 to 45 minute wait from ordering to receiving your food at peak hours in the KulKul bar, so just order before you are ravenous. Staff are very friendly and helpful and the pricing for food and lodging makes this hotel good value for money among those situated in Nusa Dua. December 29, 2014
Rated 4 out of 5 by 10 days in tropical paradays Great hotel regarding staff,service,food, tropical beautiful garden..Cannot complain about anything regarding service,cleanless,facilities.Only small down its that some rooms are outdated and have that smell of mould. December 11, 2014
Rated 5 out of 5 by Marvellous hotel ad staff We stayed in this hotel for 8 nights with a group of friends. We booked three Junior Suites which were nicely decorated and had nice space and views on the pools. The hotel ground if this hotel is just beautiful and well maintained. The hotel stands out with service. The personnel from the reception, concierge, bars, restaurants and the butlers are just amazing. The level of service minded exceeded our expectations. This made our stay really special. We ate several times in the restaurants (food and service good for a reasonable price). The Spa although a bit expensive is really nice as well. Will definitely return when visiting Bali. December 9, 2014
Rated 5 out of 5 by Bali in 4 days. This is a lovely hotel in beautiful surroundings. Staff couldn't do enough for us. Rooms are lovely and bathrooms well appointed. The breakfast choice is vast and well presented. Loved the way the pools are laid to look like lagoons, they are immaculate. Would recommend this hotel to everyone. December 7, 2014
Rated 5 out of 5 by Beautiful exotic garden setting This hotel was/is amazing. We had a remarkable time here. The setting perfectly combined the natural tropical flora of Bali with the hotel lagoon, walking paths, water features, and facilities/structures themselves. The food and service were both excellent. The breakfast was a classy Sunday brunch, with omelette, pasta, and carving stations, and our favorite, Sushi, every morning. The staff, throughout the hotel, was very attentive and quick with a smile and inquiry as to how they could help. I would highly recommend the lagoon access rooms, at first we thought this might be a frivolous indulgence, but in the end we loved having the ability to roll out of bed in the morning and take a quick dip in the amazing lagoon pools/beaches, and to do the same in the evening, without having to step out of our room. The only downfall we saw was non availability of a two bedroom room, with larger then two twin beds. There were no options for two full or queens - either two twins or a king were the choices. We travel with our two children almost everywhere and have found that this seems to be the standard for much of continental Asia, Malaysia, and Indonesia. December 5, 2014
Rated 5 out of 5 by A stay in Paradise We stayed in the Laguna Spa Hotel in Nusa Dua for 7 nights from 4 November -11 November 2014 and from the moment we were met by Winda we were made to feel like the most important people who had ever stayed - it truly was paradise - and we enjoyed every minute and every bit of the experience. ALL of the staff were exceptional. Every breakfast and meal we had was wonderful and the fabulous lagoon room we stayed in was amazing. We loved it. December 3, 2014
Rated 5 out of 5 by Would definitely come back! Superb - not sure what else to say! Super resort, great staff, great food - what more could you ask for? December 2, 2014
Rated 5 out of 5 by great quick stay the hotel was great felt like home the staff are amazing and the grounds are so lush and private we only stayed 2 nights had booked 6 nights at the grand nikko and only stayed 4 then went to the laguna we now wish we had of stayed here for the 6 nights. November 30, 2014
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