Rated 5 out of 5 by Rainer Just excellent
We arrived from Shanghai and had a villa booked, prior to our arrival we had been asked to get picked up by the hotel which was superb. Check in was great, as well the villa which met our needs with our baby. The hotel is like a tropical garden, beach very clean, staff has a special eye on the needs of the guests and our week here was just amazing and so relaxing. Thanks and compliments to staff and management!
April 25, 2015
Rated 3 out of 5 by JayJaySt My last choice of SPG Hotel in Nusa Dua
Unless there's enough convincing effort being made, I'd have to put this hotel as my last resort option. The damp smell in the room, the late response of our requests were the things putting me off to stay at the hotel. The massage and food were good though.
March 29, 2015
Rated 5 out of 5 by Doly Extraordinary stay
Hotel facilities are great. Nice staffs make our stay wonderful. Shuttle bus to local shopping mall is convenient. I will come back very soon.
March 26, 2015
Rated 4 out of 5 by GraceGrace Helpful Duty Manager, Mr. Pandhu
We stayed at 4 Starwood hotels this round for our Bali vacation (namely the Sheraton, Westin, Luxury Collection and Le Meridien), hence we do manage to have a good feel of the hospitality and service standards of each of them so to say.
With the help of the Duty Mgr Mr. Pandhu, we managed to have our preferred room selection. He was also truly very competent in attending to all our needs. He made us feel very good as Platinum Elite Guests I would say. Good Job!
We spent a wonderful evening at Kayu Putti, a fine dinning restaurant at St. Regis which is a sister hotel of The Luxury Collection, Laguna. Mr. Harrald the restaurant mgr and his team have made tremendous effort to ensure our time there all very memorable, We will surely dine there again when we stay at Luxury Collection as St. Regis provides complimentary luxury transfer to-and-fro, making every moment so "VIP".
March 14, 2015
Rated 5 out of 5 by albertsworld Platinum level service
Though it's an old property, facilities are very well maintained with nice private beach.
Staff were mostly very responsive /thoughtful and helpful.
Good spg recognition and they really treated platinum member request and feedback separately .
Thank you all the staff who have made my mother birthday a wonderful one .
March 1, 2015
Rated 4 out of 5 by Siki0129 A good resort.
A good resort.
Staff are attentive, and friendly.
The staff have a very beautiful smile.
Facilities of the resort is also good.
Old but, are well managed.
In particular, we recommend a very wide pool.
I also beautiful beaches in the resort.
February 27, 2015
Rated 5 out of 5 by Stewart509 A wonderful experience
We had a wonderful time in a villa and could not be happier with all parts of the hotel, settings, restaurants, attention to detail and most of all wonderful staff . Our butlers were of a very high standard as were all the staff. We would definitely recommend this hotel if you want quality and personal service. Will not hesitate to visit again and will be recommending to our friends.
February 23, 2015
Rated 4 out of 5 by ERICTAHALELE This hotel has great features
Very good hotel, the facility was great but the lagoon was abit dirty.
January 31, 2015