Rated 5 out of 5 by nadia8485 Great hotel
Everything about this hotel from features to services are exceptionally wonderful. Would definitely have our vacation at The Laguna again
November 24, 2013
Rated 5 out of 5 by Neelima51 Fabulous
I was extremely pleased with the service that was given to me. Everybody was extremely caring to my needs and extremely courteous
January 16, 2014
Rated 5 out of 5 by Spark99 Comfortable experience
Everything always makes me feel comfortable including meal, environment and stay. I will stay by next time and recommend to my friends.
April 15, 2013
Rated 5 out of 5 by Hannahwh Very good service and view
The hotel gave me a wonderful holiday in Bali. Every staff is kind and provides good service. I will recemand the hotel to my friends.
May 3, 2013
Rated 5 out of 5 by PaMar The hotel is set in fabulous grounds in a great location.
Rooms are spacious and comfortable. Loved all the pools with sandy beaches and waterfalls. Staff were really helpful and friendly.
September 21, 2012
Rated 4 out of 5 by spa23 This hotel is due for some upgrading work
my room on level 1 has lagoon excess and the steps leading to the pool is very slippery and need a good wash.
March 6, 2014
Rated 5 out of 5 by Sponge Very comfortable
Staff very polite and attentive. Restaurants good especially the food a la carte. Hotel very clean and gardens well maintained.
September 13, 2012
Rated 5 out of 5 Exeptional
The service offered and thé quality of the resort are really a good bargain. Hotel is kids friendly and highly valued by them.
August 22, 2012
Rated 5 out of 5 by SeattliteviaSG Staff and facilities: Exceptional!
From the moment we arrived a hotel experience unlike any other. It started w refreshing lemon tea and comfortable seating while we were checked in, then, unexpected toy bags for the kids while we waited (we arrived early and they were still able to have a room ready), and upon learning our toddler just had a birthday, arranging to have a special birthday cake during a mealtime of our choosing. We booked the pool access suite, highly recommended, especially if you have kids, unless you want to splurge for the private villa, also very nice.
Anything we needed, the staff was always quick to respond, and never a "no", or "I am sorry, "we cannot" or "don't have". Smiles and greetings anytime and anywhere on the grounds. Happy staff, happy to help.
Beach was nice and well maintained as well as the resort grounds, Spa was very accomodative and had some great discounts for early birds, morning buffet a great value, delicious and w plenty of choices, the kids couldnt get enough of the seven pools...really, this place is paradise. Other than jet skiing and some other water sports offsite, no reason at all to leave the resort. A perfect 4-day vaca, thank you Laguna!!
March 22, 2013
Rated 5 out of 5 by VLobato Great experience
Great hotel, excellent location, the staff is always available to assist. Simply the best experience had in many years.
June 2, 2013
Rated 5 out of 5 by Nicole23 Location, accomodation and fully focused services
An example for all other hotels. I am a frequent traveller but this hotel is a top three hotel
March 11, 2014
Rated 5 out of 5 by Harley212 Excellent place for my family vacation
good swimming pools around the hotel building, my child enjoyed it.
April 8, 2014
Rated 3 out of 5 by iffi This hotel did not meet our expectations
Unfortunately the hotel is at a terrible location, if you like swimming and walking arround the local grounds!
August 5, 2012
Rated 4 out of 5 by vinod lovely laguna
my stay was amazing , outstanding & memorable , lovely property , well maintained , really enjoyed my stay .
October 21, 2012
Rated 5 out of 5 by Shirley It is a very pleasant experience at this hotel.
It is a wonderful vavation with staying at Laguna. Room, service, swiming pool and everything is excellent.
March 7, 2013
Rated 5 out of 5 by Ilana123 The best hotel ever!!!
The best hotel by far! Beautiful surrounds and outstanding service! We will definitely visit again soon!
March 2, 2013
Rated 5 out of 5 by cb1963 Pool Access Rooms
We had a pool access room and have now decided that these type of rooms are our preferred choice.
January 6, 2014
Rated 2 out of 5 by tejal dissapontment
very disappointment stay as spg member didnt receive any service .hopefully someone would fix service
August 2, 2012
Rated 5 out of 5 by Rocky777 Great oppulence and location
The Laguna is a great resort hotel, its even more magical in the evening when its not so hot outside.
June 6, 2013
Rated 5 out of 5 by mickey59 Great Location & Amenities / Facilities
Fantastic location & has access to restaurants / bars / pubs of other hotels in the same location.
April 8, 2013
Rated 5 out of 5 by CyLuvMau This hotel is a perfect romantic getaway
Highly recommended. I was sad that i booked only 1 night at this resort. Will definitely go back.
August 6, 2012
Rated 5 out of 5 by gi123 perfect
lovely place, perfect surroundings
April 17, 2014
Rated 4 out of 5 by DuncanBali Food quality disappointing.
Otherwise excellent hotel. Food had few good choices. Asian dishes not authentic and not tasty.
July 8, 2013
Rated 5 out of 5 by Riverstone resort is excellent place to stay for holiday
We were impressed with the safety, cleaniness, excellent service and beautiful landscape.
April 2, 2013
Rated 5 out of 5 by Nicko77 Amazing in every aspect!
First time staying at the Laguna, and it won't be our last, this place exceeded our expectations in every aspect.
The staff were excellent, have never experienced such professional, yet warm service in the hospitality sector. Even the gardener who was totally engrossed in the pruning of a palm tree took the time to step back and warmly greet ua as we passes by.
The two main restaurants, Arwana and Banyubiru offered world class cuisine, especially our last meal at Arwana for my wife's birthday, it was amazing to say the least!!
I recommend the Paradise smoothie from The Kulkul bar, they are great, really refreshing and the fine water mist is an excellent idea as you sit back and soak us the beautiful surroundings.
We had a lagoon access studio, such a lovely room, the resorts pools are fantastic, if you find it's too crowded at one spot, then there are plenty of options to choose from so you won't be disappointed.
The cornerstone deli was really nice, the Nicoise salad was my wife's favourite meal from there, mine was the yummy macaroons!!!
I can't say anything bad about this resort, we loved our stay! The location is great, everything is just paradise!
Thanks, we look forward to returning!
October 6, 2012
Rated 4 out of 5 by johny740909 Hotel is Very Good Facility
We want to visit this hotel again. This is very good hotel for leisure with Family.
July 11, 2012
Rated 4 out of 5 by Longstem The POOL and private beach are AwESoMe !!!!!
Just got back from Laguna yesterday and i am already missing the huge pools and clean private beach there !!! I dont understand why people say this resort is old because I found it lovely:) yes certainly this is a resort with some history but the staff did a superb job in maintaining it. E.g. Every morning and afternoon I saw repair staff repainting the wall at the corridor outside my room, even for the swimming pool, many staffs are constantly doing repairing work so the pools look very clean and in good condition (each and every one of the pool!) I don't recall seeing any unpleasant dirt in the pool area at all:) And the way they put some sand by the pool
To mimic the beach feel is very nice indeed. For the spa, there is still room of improvement on the service which is not detailed enough but the technique of the spa associates are good. On my last day, the elevator went out of order (I stayed on 1st floor and need to go up to 3rd to check out) A staff passed by and offered to help lift my luggage up to 3rd floor immediately! He sincerely hoped I had a good stay and welcome my return, I really want to thank him for ending my trip at Laguna nicely :) he was wearing a brown uniform and I saw him at the elevator outside room 102 side. I think his service standard is even better than some of the white uniform staff because some of the latter ones dont really smile when they saw us(just a small number), and they are not attentive enough (just some detailed areas can still be improved). But overall service quality is good, the bed sheets are ReaLLY comfortable. The shampoo and shower gel are of excellent quality too! If you are struggling on which hotel to pick in Nusa Dua, dont hesitate! Pick Laguna now :D
June 24, 2014
Rated 3 out of 5 by Efyl Nice Gazebos
The large gazebo is perfect to laze around with your partner - in rain or sun.
July 2, 2013
Rated 5 out of 5 by Bali2014 Beautiful Hotel Good Concierge
Everything was perfect and Concierge Did Well
March 11, 2014
Rated 4 out of 5 by YinVivi Good Resort but a little problem
The wifi is not available in the room, else is perfect, especially view
August 5, 2013