Rated 3 out of 5 by adawn Service need improvement
The service is bad
I just came back from staying for 4 nights, the room looks old but still good. The Lagoon is nice. The complimentary internet access is nice too. The hotel service is bad, especially the waiters at Banyu Biru and Arwana when we had our breakfast. I never saw a smile on their faces, especially the female ones. One time i asked a server by the name Sudarsini for a papaya juice. It took her more than 30 min to get that, and she said the kitchen can't find the papaya. The best services we got for our stay are from Mr. Adi and his front desk crews, they helped a lot and very nice. Mr Agung and his cornerstone deli crews also provided a very good service, although we only had 1 lunch there.
February 18, 2013
Rated 4 out of 5 by MJRanavana Would not call it a luxery resort
A good solid 5 star hotel but would not describe it as a luxery resort. It is not exclusive enough and was often too packed, especially at the pool area. Also, the room quality was ok and twice we had linen that was ripped. The quality of towels is also poor for a luxery hotel. That said, the staff were very attentative, and the property was clean to a 5 star standard. The spa was also very good and the 15% discount for gold members was attractive. Lobby was the best part of the hotel. Would not return but would definately recommend.
June 1, 2014
Rated 4 out of 5 by germ upgrading
the hotel room has shown its age and may need an upgrade soon. in the room i stayed in, the flat screen tv was not installed properly and tilted to one side, and likewise the mirror next to it. while some guests may prefer it, i feel the lighting in the room could be brighter. there were some stains on the sofa too. otherwise overall it was a good stay with friendly staff. i and my guests were having an enjoyable drinks near the beach with particular compliments to pak Widi who was attentive and responsive to our requests.
June 5, 2014
Rated 4 out of 5 by Sallyemz Really enjoyed my stay
I stayed with 4 friends and had a great time. Loved all the pools around and we spent a lot of time in the Cabanas, taking advantage of cocktails and food from the nearby bar. We had the buffet breakfast every morning & there was a wide array of food to choose from. The spa was great - I had 3 massages in 4 days :-) Only downside was the first room we were put in had a very damp, musty smell to it, which seemed to persevere through the corridors. We suspected the carpets were the culprits. However staff were very responsive about moving us into a new room.
April 27, 2014
Rated 5 out of 5 by JanniB Hotels don't get much better than this!
Stayed here for a week during our silver wedding celebrations. The butler service was brilliant in fact all the staff were first class. Beautiful gardens,and gorgeous flower arrangements in the hotel. Good food in a choice of restaurants and bars in the hotel with many more a short walk or free shuttle bus ride away. The only disappointment was the cost of the drinks. A small beer was about £4.55 and a bottle of NZ Sauvignon blanc a staggering £75. Ludicrous. The local Balinese wine was pretty good and about £40 so still expensive. Would highly recommend this hotel even so.
November 5, 2012
Rated 3 out of 5 by Brendon Check in
I was very disappointed to have Russian staff checking us in at a Balinese hotel. This is not what tourists expect. I am based in Jakarta and came to Bali for. Balinese holiday not one with Russian influence. Your Balinese staff at the check in counter were way ahead of the Russian staff. Cost of alcohol will eventually chase tourists away. I am South African and a bottle of Two Oceans white or red in SA is Rp 35,000 where you are selling for Rp 700,000. I know there is government tax ect but this is a total rip off and for sure I will advise my local magasines back in SA.
December 28, 2012
Rated 4 out of 5 by Kelvin A real luxury resort in Bali
11.7 and 11.8 two nights.
Location: Nusa Dua is not far from kuta or sanur, and it's a really safe place.
Resort: The resort had a private beach, swimming pool around the whole buildings. View is perfect.
Service: We had a warm welcomed, they apologized when we could NOT have a upgrade sincerely, and brought us walk arround the resort and introduced to us,but when we meet other staffs they had no expression.
SPG Recognition: We arrived resort late, as a platium member, the receiption said they had no suit available,even a upper level room, they're fully booking,but they promised must provided suit another day, and it was ture. Also, It dose not have a lounge.!
Rooms: the standard room is small, but the suit is perfect.
November 13, 2013
Rated 5 out of 5 by Jozef02 This hotel/vila was excelent.
Villas resort are excellent. They provide maximum comfort, private and beautiful environment. Operation is extremely helpful, always smiling, bed linen changed daily, the food is great, beach great. one word - we come back here again.
July 13, 2014
Rated 4 out of 5 by Sharon2014 Food, beverages and deck chairs
The cost of on site food and beverages was very expensive and deck chairs were hard to get as all had towels on them as if occupied but few were actually occupied from mid morning to evening.
July 14, 2014
Rated 4 out of 5 by ScubaTim 100% Bali Smile
We stayed at The Laguna Resort and Spa for 5 days and 4 nights. Each and every day was a treat and service is top-notch. Arriving 6 hours before check-in time, the staff of the hotel went out of their way to accomodate us as soon as possible, allowing us to check-in no less than 5 hours before the offial check-in time. Little details mentioned during check-in were meticulously taken care of.
It's these little things take make a hotel comfortable. We hope to go back soon!
I'd Recommend This Hotel to Others For:
1. Excellent service and neverending Bali smiles!
October 22, 2013
Rated 5 out of 5 by Peter02 Great vacation
Great hotel. Perfect for relaxing,loved the pools,liked the touch of privacy,because of the size of the garden and laguna feels not crowded.
Breakfast unreal,stuff really nice and proffesional.
July 12, 2014
Rated 5 out of 5 by Kelalchris Our home away from home.
A most relaxing stay at Laguna Nusa Dua between 12 and 25 May. Upgraded to a villa for second part of stay and well worth it. We were treated so well from check in and looked after by the wonderful staff at Kul Kul bar on the beach and Cornerstone cafe. The villa manager and his staff provided exceptional service. Love the feel of this resort from the beautiful gardens to the smiling faces of the staff. A great mix of nationalities as guests. Will definitely be going back for our third visit.
May 26, 2014
Rated 5 out of 5 by hk12 beach-front breakfast..........
Let me conclude that one thing differentiates this resort with most of beach-front resorts in Bali is Arwana restaurant at which you can enjoy breakfast right front of sandy Nusa Dua beach...
Others are massive swimable lagoon pools, beauty of landscape as well as the hospitality of hotel staffs.
I will never be bored return here. Thank you for providing great time !
June 26, 2014
Rated 5 out of 5 by Richie16 The best hotel in service
We arrived on June 15 2013, and since we arrived early, we were asked to wait for the room. At 11 am we were checked in a room on the ground floor, but then I requested to be moved to a higher floor, the duty manager was so kind to move us without further questions even after we already have used the shower on the first room. I stay in lots of hotels, but in here, the staff are always kind. Even my butler was so nice, and even our check out at 5am on the 18th of June was a no hassle. I remember I asked for a wake up call, and the person operating the wake up call even asked me if I want coffee delivered to my room at 4 am on my wake up call as well as we are going to check out early. Kudos to the hotel for having such hardworking staff!
June 19, 2013
Rated 3 out of 5 by standards101 Nice property staff sub par
The rooms, common areas and pools are terrific, the staff are lackadaisical in their approach and generally not what one expects in a property of this type. The butler service, while exciting in theory, fails in execution. Put coffee and tea makers in the rooms, and stop wasting your guests' time with ordering these things, which inevitably arrive cold, 20 minutes after ordering. Oh, and answer the phone when we ring! Otherwise a nice place, no interruptions and never felt crowded. Get some staff trained in customer service and you'll be fine.
August 23, 2012
Rated 5 out of 5 by Bobby28 Tour
Luxury Nusa Dua has very good location the staff are very helpfull from front office manager Arinto, Oulet Manager Sukadana,Wira and other service Staff.The chef are outstanding I would like to thanks Chef Putra, Chef Bram, Chef Ridwan and Chef Aris.The butler service was super and housekeeping team was outstanding as well they managed to clean my room whitout fail my expectation
June 19, 2014
Rated 5 out of 5 by Pidjay33 Beautiful hotel, very welcoming staff
I stayed 4 nights in the Laguna, including Nyepi.
All the staff was very helpfull, polite, nice and smiling !
The room facing the swimming pool was amazing and the garden is superb !
The swimming pools are magical !
The Spa is very relaxing and the treatments very good.
But sorry, I didn't experience the fitness center...
The food is good and the breakfast offers a lot of variety !
We didn't want to leave, as we felt as well as if we were at home !
Thanks to all the staff from the Laguna, for this unique experience §
April 3, 2014
Rated 5 out of 5 by Driz Lovely family start to Bali adventure.
We chose the Laguna for our first night in Bali as it was a short distance from the airport. The grounds were beautiful and all the staff were warm and attentive. The restaurant offered a wonderful setting by the sea with many fine choices for our adult family and the bar with live harmonies was just as charming. The spa staff welcomed us with an impromptu request for massages and the ice cream bar was a great treat. Our daughter and her husband were very happy with the fitness center and the pools were beautiful leading to the ocean.
July 23, 2012
Rated 5 out of 5 by wilfk More than an Hotel
Having stayed for 2 weeks every year for the past 15 years it never ceases to amaze my wife and I. Every visit we say it is perfect but when we return we find another stroke of genius to produce another improvement but this is only part of the picture as the staff, from the most menial to the most senior are every bit as important and they are the best without any doubt whatsoever and nothing is too much trouble and always with a genuine smile and a wish to please.5 years ago we renewed our wedding vows after 25 years and the only thing I can say it was an amazing experience and every detail was carried out perfectly by the Laguna team and we could never thank them enough. We only got back to the UK today but already plans are in hand for our next visit.
November 24, 2013
Rated 4 out of 5 by Lien does not understand check in check out
Stayed few nights, with check in and check out. Room was great, no plus for spg gold except platinum which is quite a disappointment. Staff does not understand check in and check out, they forcefully combine the nights stay into one booking despite being requested to be checked out. At the end lose spg points, lose cashback. and lose my stay. Very great disappointment.
Breakfast buffet was great, dinner buffet can be improved, seafood menu is kind of lacking.
Butler and housekeeping are great. Pool, spa and beach staff were great. Front desk have room for improvement.
There is one promotions on guest room for spa which we took but was not recognized by the spa which is weird. Took 15 min delay upon check out to resolve this which cause delay back to airport.
June 16, 2013
Rated 2 out of 5 by Dax19 The Service Did not live up to Starwood reputation
I am currently still staying in this hotel when I write this review.
On the second day, which is today, I came back to the hotel room (103) with the floor still dirty, bathroom amenities not restocked, dirty glasses not replaced. I called to the butler and he reacted fast enough to remedy everything. Then somehow I casually asked what type of room is 103. I was informed that it is a Deluxe Lagoon Access. Then I told the front desk, something must be wrong because I booked for a Deluxe Studio Lagoon Access which is a bigger and more pricey room type. He promised to have his duty manager called me back in 5 minutes and I have been waiting for more than 1 hour. My conclusion is that this hotel does not reflect a Starwood reputation of preferred guest treatment.
August 7, 2013
Rated 5 out of 5 by Mteps A Magical Experience
When we wandered 30 mins along the Nusa Dua beach in both directions of the Laguna Resort,we were satisfied and pleased that we had made the best decision with our choice of resort in Bali. The setting was ideal, inside the wall of Nusa Dua away from all the hustle and bustle but close enough to the Bali collection. The gardens and pools surrounding the hotel are spectacular. The staff are very friendly and accommodating Our only complaint was the cost of the laundry and the extras in the hotel.
Thank you for a memorable stay
July 15, 2013
Rated 5 out of 5 by LemonPoppyseed Beautiful Hotel in Paradise
I loved this hotel.
From the moment I checked into the hotel I could tell I had stepped into Paradise.
I had a room that overlooked the Lagoon and I also had glimpses of the ocean.
The room was very spacious with a lovely balcony.
I visited the breakfast buffet and that had a great variety of hot and cold food.
My favourite feature of the room was the Butler..a quick phone call in the morning saw the delivery of hot coffee,tea..even espressos and cappuccinos..
My only dislike was that smoking was allowed at the pools.As a non smoker I thought there would be areas specified for smokers.Most hotels are smoke free but this property was more smoking friendly with guests walking through the hotel smoking and it didn't matter where I sat at the pool all tables had ashtrays.
November 17, 2013
Rated 3 out of 5 by Dissappointed2013 Overpriced with poor QC
I have stayed at this hotel many times over the last 5 years. Normally this was a desired destination for our vacations in Bali. But this last stay we found there was a significant decline in quality of the food, condition of the room, and staff hygiene with regards to food preparation. While dinning at both restaurants, we observed the kitchen staff not wearing gloves, dipping fingers into pots and then licking their fingers and continuing to handle the food. We observed cooks and food handlers sneezing and wiping their nose with their bare hands and then touching food.
The overall quality of the food and the hotel certainly does not meet the Luxury Collection I am accustom to.
Overall I would not recommend this hotel. This was our last trip to the Sheraton Laguna.
July 28, 2013
Rated 5 out of 5 by Teekay Surreal
This hotel is really pretty, the lagoons and the oceanfront incredibly clean and tranquil (kudos to the hotel staff for keeping it so well-maintained!) We found the food surprisingly good for this place, esp as other standalone restaurants are a little far and confusing (and similarly priced!). Do not miss out the heavenly icecreams at CornerStone Deli - absolute steal at $3/scoop. The rooms could be bigger, esp the bathroom (bathtub!) but we're not really complaining. The bed is comfortable, but we recommend not sleeping in too much (sleep it on the beach front chairs, if you must). Excellent recognition and instant offers for SPG guests too. I wish they had a better DVD collection though - the conceirge is a bit clueless in general, even though they try to be helpful.
February 11, 2013
Rated 5 out of 5 by spgNoob Like it's name.. A luxurious laguna
The staff at the hotel are very very friendly and try to accommodate all your requests.
Rooms are big, spacious and clean. Though maybe a slight refurbish or rejuvenation due to age would make the room and bathroom better.
As for it being a hotel on a beautiful island paradise, the pools and beach do just that.
It's location is slightly further away from the "hot spots" in Bali, however I feel the security in Nusa Dua (the area where the hotel is located) is tighter and much safer compared to the other areas.
June 20, 2012
Rated 4 out of 5 by SteveBristol Amazing breakfasts
This Hotel was lovely. Very relaxing and the staff were very helpful and friendly. The rooms were very quite and beds really comfortable. The service poolside and beachside was also good. The choice of local dishes and Worldwide cuisine at breakfast was amazing. It is a shame that smoking is allowed in the outside area of the restaurant at breakfast time since smoke does drift to the non smoking area.
May 31, 2014
Rated 5 out of 5 by gruenthal Water Features
Great service especially from Rio at the gym
and Parka at the Kukkul Bar.
My favourite hotel
June 30, 2014
Rated 5 out of 5 by hk12 A resort for leisure % relaxation
The Laguna is a tranquil resort with huge lagoon pools . Although occupancy rate was very high, it seemed that there were less people in the resort, in other words, the resort very quiet and of course provide your privacy to enjoy your time there. Breakfast buffet very nice & good taste. Staffs always greet guest with smiles.Some/ most-parts of the resort's outdoor areas are quite shady, (therefore) it was so nice to spend most of time at beachfront cabana ! and so did at sunbed even near the lagoon pools
November 6, 2012
Rated 5 out of 5 by mal27 An outstanding holiday hotel
the upgrade to a suite made the room exceptional but we really missed the lagoon view. room 110 has passing traffic and no privacy. But everything else made our stay excellent. Suggestions from us are for the team to examine food quality(temperature) at Cornerstore Deli but in all other restuarants quality and service was excellent.Beach, pool, lagoon were always looked after and lounges etc are very comfortable. We have visited Bali more than 20 times but never before stayed at Laguns. WE WILL RETURN
June 23, 2012