Rated 1 out of 5 by Flydirect Baufälliges Hotel
Sehr geehrte Damen und Herrn,
als wir in dem Resort ankamen , machte schon die Hotel Lobby einen sehr dreckigen Eindruck ! das Hotel Personal war dennoch freundlich und bemüht.
Wir bezogen das Zimmer 1136 was total dreckig, abgewohnt und einfach in total schlechtem allgemein Zustand war!
Wir forderten den Manager on Duty auf sich das Zimmer anzusehen was er auch tat.
Dann stürzte meine Mutter auf dem Weg in das neue Zimmer 1002 was ein Beach chalet war.
Das Zimmer war sauberer als das erste dennoch in einem ähnlich abgewohnten verwahrlosten Zustand!
Am nächsten Tag sahen wir dann auf dem Weg zu Frühstück die gesamte verwahrloste Hotelanlage ungepflegt und dreckig , total rennovierungsbedürftig.
Auch das Frühstücksbuffet entsprach nicht einem Sheraton 5 Strene Hotel.
Wir haben aufgrund des wirklich schlechten Zustands des Hotel dann ein andres Resort genommen und nach zwei Tagen ausgecheckt.
Dieses Hotel schadet dem guten Ansehen von Sheraton !
Wir werden nicht wieder kommen!
Ausserdem Buchte man gleich den Betrag für den Gesammten Hotel Aufenthalt von der Kreditkarte ab , auf die Rückertsattung der nicht in Anspruch genommenen Nächte könnten wir nun 4 Wochen warten. Frechheit!!!
23. November 2012
Rated 5 out of 5 Concierge staff was great
The concierge staff was heplful and very nice attitude. It would be better to put a obvious signature of the hotel at the hotel gate. A little bit difficult to find the hotel especially at night.
8. Oktober 2012
Rated 5 out of 5 by jenx9078 best hotel in the world
The most exciting time in my life.very quite and peaceful and the food at theFEAST is marvelous... ate there twice for dinner.
21. September 2012
Rated 5 out of 5 by Dragon28 Visit during Ramadhan
Just returned from Langkawi for a 4 nights' stay at Sheraton Langkawi Resort. It was a swift check in upon arrival in the evening. Being the month of Ramadhan (Muslim fasting month), it is considered a low peak period. Though most of the staff are fasting, I believe, the service was never compromised, they were always willing to help. Quite a number of the rooms were away from the reception area and a shuttle service is provided to commute to and from the rooms. There was only once that the shuttle took longer than usual to pick us up, else it was always wihin a couple of minutes. Was at the Captain's Grill for dinner and the food together with the service was fantastic. As for the breakfast at the Feast, I would just say I have had better. Spice Trader was closed for renovations. Overall the room I had was great. I had a sea front room with jacuzzi and it is really enjoyable to just sit at the balcony watching the sea and relaxing. Though some areas of the hotel are a bit worn out, it is accepatable as it still serve it's function. For example, the swimming pool, it's a bit outdated but the view and the overall experience is great. Though I have read about some of the facilities not in working order, as far as I am concerned, the room and the facilities I experienced was as to be expected. May I also suggest that the rooms be provided with candles or torchlight (in case of emergencies) or even for convenience as some places are rather dimly lit or even dark. Overall I had a wonderful stay at the Sheraton Langkawi Resort and would strongly recommend it. (Tip, if you do go out a fair bit, rent a car to drive around if you are staying at this resort as it is some distance from Kuah and the rest of the attractions, but it is quite near to Pantai Kok).
5. August 2012
Rated 4 out of 5 by Kutavacay Great location
Hotel is right on the sea with lots of wildlife on grounds. We saw monkeys, large 4' long lizard coming in from sea in the evening and getting on the rocks. We also saw flying squirrels right before sunrise. Staff wer all amazing. We had a fabulous long weekend very stress free which was our main mission.
7. April 2014
Rated 4 out of 5 by jack323 Comfortable hotel
though the hotel wasnt giving me a good impression when i first reached. As i was told to wait for the room to get ready although it is already 3pm. then, i went for a walk. i get stung by the bees.. eew... so, beware of the area near pool. At night, there is lots of mosquitoes near the deck. the major thing for the negative side is only the waiting time for check in.
the staff there was very kind. breakfast is ok, ok here mean quite nice. swimming pool is nice. enjoy the time laying and looking at the sea.. calm....
after a walk, we saw a gym, there was facing the sea.. quite impressive. too bad we are not bringing sport shoe.
25. Dezember 2012
Rated 4 out of 5 by Rubberrat If you need a pleasant stay...
Choose this resort in Langkawi. The staff are friendly and efficient. The rooms my family were given are a bit far from the lobby... yet every-time we asked a transport, we never have to wait for more than 3 minutes. My children, my grandchildren, and my wife enjoyed the stay very much.
22. Dezember 2012
Rated 4 out of 5 by sam00322 Nice quiet hotel.
Nice and quite hotel, good for relaxing away from the city life. However will not recommend this hotel to the elderly or those with weak knees . i saw many struggleing with the stairs even to get to breakfast.
19. Dezember 2012