Rated 5 out of 5 by mesha96 This hotel is superb.
The rooms are so comfortable, neat and clean. The staffs are very polite and friendly.
October 27, 2014
Rated 5 out of 5 by westender Chill out and relaxing
Excellent service, staff friendly and helpful nothing too much trouble. Breakfast - excellent choices, rooms comfortable. Close to all amenities.
October 20, 2014
Rated 5 out of 5 by Guna Well managed. Great staff.
I have a few hundred nights on spy so I am a rather seasoned traveller. I was wowed by how special they made my family and I feel. Louise at the front desk went all out to welcome me. Everyone seemed to know me and I felt like a celebrity. Lots of personalized service that really made me feel platinum.
Breakfast at this hotel is one of the best.
Beach is nothing to shout about but a nice pool and superb service made yp for this.
Westin should send someone in to pick up the best practices of this hotel.
October 7, 2014
Rated 2 out of 5 by LangkawiHotel Below Expectation
The lobby is vy warm. The Seasonal Taste's Breakfast and Dinner is not value for money, doesn't taste good and quality is not up to standard. F&B is over priced in terms of taste, variety and quality. The Rock Pool for children is very dirty, floating of dirt particles can be seen. My son get rashes after swimming there. Additional of that, a lot of big ants seen crawling around the rock in the rock pool. This is dangerous for the children, as they might get bitten by the big ants. Overall it looks like a 5 star scenery with a 3 star service. I've stayed in a few other 4 star or 5 star hotel in Langkawi but this is the worst.
December 3, 2012
Rated 2 out of 5 by Ileana SERIOUS HYGIENE CONCERNS. DIRTY. BEDDING NOT CHANGED AFTER EACH GUEST
Only the top bed sheet was fresh and clean on our check in. The other bed sheets and pillowcases were wrinkled and dirty - from the previous guests. Our friends who had a room in a different wing had the same problem. Not even after we reported to the duty manager, Fiza, the problem was not solved. They only changed the bed sheet but not the pillowcases. We had to repeatedly report back to the manager. This is obviously not just an occasional housekeeping error but the HOTEL POLICY. We requested to have an explanation from the manager but have received nothing so far. This is UNBELIEVABLE. We are SPG Gold members, we travel very often and have never encountered this kind of problem before - not even in a 3 or 4 star hotel, let alone in a 5 start hotel where people pay a lot of money and expect good quality services. We await full explanation from the General Manager and hope for a full investigation by the SPG into the issue, to restore our faith in Westin and SPG hotels.
Dirty balcony also - sticky stains; ants and insects roaming around - only superficially and partially cleaned on our request.
April 27, 2014
Rated 5 out of 5 by Andi0 THIS HOTEL IS PURE PARADISE
This hotel is absolute paradise. Location on the beach was perfect. The staff couldn't have been friendlier or more helpful. The food in all the resturants was wonderful especially breakfast. The spa was relaxing but found the massages in town were better but having the kids club helped. My boys thought that was the best time they had. Definately be visiting again. The Westin was better than expected and the website photos don't do it justice.
May 10, 2012
Rated 5 out of 5 by Ab2708 This hotel is a gateway paradise
Before embarking my holiday to langkawi, i have search throught all langkawi's hotel and was attracted to westin preview on their new refurbished superior double sized heavenly bed and shower. I like everything in white and thus decided to make the reservation. Upon our arrival, the pictures really lives up to the standard and we had a really good gateaway experiencing the paradise treatment by the friendly staff, love the outdoor dining at the poolside, enjoyed the quality of food of their breakfast selection and had a really relaxing moments at the breeze lounge. Superb! Definitely looking forward to another trip to westin.
January 20, 2013
Rated 5 out of 5 by Shanghaiexpats Paradise
Loved this hotel and staff. Only room complaint would be a lack of hot water in the rooms, (warm at best most of the time) and food quality is not consistent. Best burger was room service, cafe not so good. Drinks so-so, consistency seems to be the issue. Breakfast expensive for the quality, but there's nowhere else close by.
September 30, 2014