Rated 3 out of 5 by mklalwani Neither Upgrade nor Late check in permitted
Neither I was given upgrade on SPG number nor I was allowed late check out even after I requested for late checkout and I was chucked out at 10 AM to my surprise
December 9, 2011
Rated 3 out of 5 by Hem25 Needs improvement according to 5 star rating
stayed on 23-24 with my family.of 7.
Reception was good.
Room no.402- When we entered room and then bathroom , very tarnished mirror in bathroom ,Request management to visit and share their feedback, very unpleasent look of the bathroom.When we called couple of times on "0" , person came and briefed that we are in process of changing them and tried to pacify us that it is normal.
Is this SPG standard?
2. Room no.403- After a long journey my daughter just entered and lying on a bed for 5 mins , she just saw a very scary lizard on the bed??, she got so terrified , we again called"0" then after many calls one person was sent and then after much efforts he was able to catch that scary lizard. After that we had tough time pacifing our daughter, SPG standards again?
3. On 24 th Morning , We called "0" and asked for my elderly parents a cart for taking them around the resort at 9am and i was told that we would be getting that in 10-15 mins, then we keep requesting and we keep getting the same answer till 11:46 am, they should have updated us correctly and timely .this behaviour left us very disappointed , then i left my feed back at that very moment on your front desk. Is this the SPG policy for treating elderly customers?Staff should be more trained and seasoned.
Looking forward to hear on this from management regarding the same..........
March 25, 2013
Rated 1 out of 5 by Andy Bunch of Liars
Worst Customer Service experience ever. Being a SPG Gold member I requested for a room upgrade. I made the reservation for my parents' stay. I was given assurance by Mohit that the room will be upgraded. But on the morning of my parents arrival they refused by saying that the upgrade is not possible. I asked if Mohit is available, Their employee Ritu told me that he is working afternoon shift and she transferred my call to Shommy. I explained the situation to Shommy, he simply said their is nothing we can do as the upgrade room is not available. I asked him that should I call back and talk to Mohit, I was shocked when he told me that Mohit is OFF today. I said Ritu just now told me that he is working afternoon shift today? His reply was that Ritu doesn't know it and he will be in tomorrow. So in the end I settled with the Premier villa which I had originally booked. I called the next morning when my parents were suppose to check out to talk to Mohit and thank him for at least arranging the cake for my mother's B'day. But yet again Miss Ritu answers the phone, asks my name, tells me let me check if Mohit is there, comes back and tells me that he is OFF today as well. This was the height of rudeness and I decided to never ever stay at this hotel or recommend anyone going there. Anything and everything acceptable, but one should not accept such bad behavior from a 5 star hotel employees.
March 23, 2013
Rated 2 out of 5 by TTsays Problems to be solved
Here you go :
The rooms were not cleaned.
There were spider webs in my shower.
The Chick over looking the Tub was broken and not repaired for 3 days.
i had requested for the staff to place two garden chairs and a table in front of my room which was not done.
Food is over priced and quality is average.
(Morning of my check-out) Got a rude letter from the management saying they would take-away my luggage and only be refunded once i pay my dues???????
April 1, 2013
Rated 3 out of 5 by SKP70 Is it really a Westin?
Firstly, our reservation was suddenly cancelled. No contrition was shown. Emails and calls over several days followed. Finally, as a gesture we were upgraded to a premier villa to stay over a weekend. The bathtub had two ugly cracks no one could miss. The electric kettle was dirty. Mirrors were stained. Towels provided around the pool had an offensive smell. Stemware in the bar was sub-standard. Salad portion was pitiful. Service at the restaurants was woefully slow. Overall, the experience did not live up to the Westin name.
April 28, 2014
Rated 2 out of 5 by Nain29 Horrible experience on my Birthday
an arrangement for surprise birthday cake was made at night after dinner when the birthday was almost over despite several reminders even during a check in.
AC in the room was not effective at all.
a visit from a cat under my table while having a quite dinner at the chinese restaurant was never expected at a 5 star hotel
Tea bags took the longest time to reach our room despite several reminders to the house keeping
November 6, 2011
Rated 1 out of 5 by Ashwani My Review
Property is good, rooms are quite big and beautifully managed. But staff is not at all cooperative. Food taste was not good. There was lack of efficiency in front desk staff.
I will not prefer to go next time neither recommend to anyone to visit the place
June 27, 2014
Rated 1 out of 5 by SSethi Take a few Lessons in Operations and Customer Service
Last October, my wife and I decided to spend a weekend at the resort before the start of a stressful work week ahead. Within minutes of our check-in on the evening of 19th October, as we were still settling in our room, one of their house-keeping staff walked in the room without a knock, while I was just stepping out of the shower. It was only when I screamed that the staff realized that the room was occupied. After putting us through so much embarrassment and compromising our privacy, we had to go through several people before they even acknowledged that something had gone wrong. Someone even had the gumption to tell me that I should have a do not disturb sign at the door to avoid the staff walking in my room!! No apology or compensation was offered to correct the murkiness of the situation. I paid the price for a premieum property and was made to feel like a guest at a sleazy motel. It is a shame that a brand like Westin understands so little about customer satisfaction and privacy. Till date, we have received no written apology or an effort to correct the incident. Shameful.
July 17, 2014