Rated 5 out of 5 by Champers25 Another great experiance
thanks to all at Pine Cliffs Residences for another great holiday, Credit to all the staff especially the restaurant staff who were great with the kids and speedy service with the food. Hopefully will be returning again soon.
October 8, 2014
Rated 3 out of 5 by MrsJBelfast Lovely apartments but some issues
We booked Pine Cliffs for a family holiday, taking our 2 year old away for the first time. The resort had been sold to us as a family resort with wonderful facilities for kids and adults alike. We had a garden access 2-bedroom suite in the residences and the apartment had every modern convenience we could have wished for. However, we would say that while the main areas of the apartment were cleaned daily, a good sweep of corners etc wouldn't go a miss as there were quite a few spiders webs and dust we noticed which never was cleared all week. Our holiday included free wifi which was high speed and had no issues with it. Breakfast at OGrills was delicious and the staff were very helpful in ensuring a highchair and kids cutlery was brought for our daughter. On a few mornings, we did notice that there was a huge issue with lots of flies around the food which was off putting and therefore restricted which food we felt comfortable in eating and meant fruit was out of the equation. Our daughter used the Porto Pirata kids club and again, the staff were fantastic! She loved her time there and the variety of activities and food which she experienced. Although I wouldn't be sure if I would have felt comfortable with her using it in peak season as the rooms were very hot. The pools were lovely and it was great to have the option of a heated pool for kids. We would note that we didn't feel that the layout of the hotel was very pedestrian friendly. Around the residences there was a footpath away from traffic which was fine, but from Porto pirata to the hotel or resort exit, there was no footpath and it made pushing a pram difficult and we didn't feel very safe as some drivers went very fast through the resort. The food we ate in Piri Piri, OGrills and the clubhouse was delicious however, we we disappointed that ogrills and the clubhouse stopped serving at 530 and only did a bar menu instead of the full menu which was available at lunch. We felt that it was a considerable walk to get from our residence to the exit of the resort to try restaurants outside, especially with a pram and towards the end of our week, the residence shuttle wasn't operational. In addition to this the resort supermarket closed a few days before we arrived which meant to get even a bottle of water, we had a 25 minute trek to the supermarket outside the resort. Unfortunately during our stay there was a large corporate group also staying which resulted in us missing out on sleep for 3 nights due to constantly being woken by their noise. When we phoned reception, the staff were extremely helpful and did send security which solved the problem for a while but the nature of the group meant that they were moving from apartment to apartment. We appreciate the hotel was not at fault for their behaviour and have to say that the duty manager Luis, was extremely apologetic and understanding when we expressed our frustrations. However, it did ruin half of our holiday as we were all tired and grumpy from lack of sleep which was not ideal with a 2 year old and me being 6 months pregnant. Neither of us are golfers so can't comment on the course but it was lovely to look at and appeared to be well maintained. The resort itself is lovely but unfortunately just didn't meet our expectations.
October 4, 2014
Rated 5 out of 5 by James558 Fantastic Staff & Facilities
The facilities as always were superb. This resort is made more special by the excellence of the staff. Paoulo & Thiago in the Bar , plus Olivera , Carlos , Vasco , Nuno in the O grill ( and manager Pedro ) run the most family friendly part of the resort with the result that we ate & drank there alomost every night over the two weeks of our stay.
Moina Bernardo taught our four sons to play golf and made the experience a joy for them and even managed to make some improvements to my limited game.
A superb holiday and experience - Thanks especially to the great staff in Pine Cliffs - we can`t wait to get back..
August 4, 2014
Rated 4 out of 5 by John100 Hotel has great location and many facilities
My wife and I needed a break in the sun and selected Pine Cliffs residence.
We did not expect to find hundreds of Pre-school aged children whose behaviour often in restaurants, late in the evening, spoilt our enjoyment of the excellent food. Many of the parents aged 30/40+ just allowed the youngsters to run wild with little regard for other diners.
This is an excellent Hotel/ Resort with an abundance of pools and great facllities for everyone, but by 10pm these little children should have been tucked up in bed.
June 21, 2013
Rated 5 out of 5 by RCeeVee Has it all
We had a dream stay that we put together on short notice. It is in a superb central location easy to access from Lisbon or Faro. We always like to try new places to play golf and we were very pleased. The golf course on site was beautiful and challenging and the staff helped us arrange a variety of fine other places to play. The pool at teh clubhouse was very peaceful. The sand cliff beach is spectacular, the staff was friendly and efficient. We'll go back again!
April 6, 2013
Rated 5 out of 5 by zanussi Wonderful surroundings and staff
We have now stayed at the Pinecliffs Residence apartments for 3 consecutive years. After the first experience the grandchildren do not wish to stay anywhere else. All the staff without exception are very attentive and helpful.The accommodation is top quality.
August 1, 2014
Rated 5 out of 5 by dantheman14 2nd visit this time with 3 kids, still one of the best
Excellent and probably an 8 out 10 for a holiday. all things were pretty good. Food, buffets , staff, cleanliness overall fine. the resort was busy with 1700 guest in Sheraton and the resort overall so managing all this will be a challenge and they did well. I would say that evening entertainment on maybe 3-4 nights a week in unused spaces or an outdoor stage in high season would be good. offer drinks to the grown ups and a clown or a quality kids entertainer. after 5pm and kids club closing you have to care for your kids all night!
Another probably more severe downside is the cost in August. Whilst we had a great deal on the accommodation even though top high season the extras hit you hard. The resort shop needs reviewing, badly. They charge close 1€ per 1x kids nappy and 5€ for a pack of wipes! Outrageuous in a fam hotel. otherwise highly recommended.
September 2, 2014
Rated 5 out of 5 by Joepie Excellent
Had our 5th family stay in October 2012: quality only seems to increase (especially ther service lvel of the staff: really do every effort dto make you feel welcome and special. Can strongly recommend this for a family holiday.
March 9, 2013