Rated 5 out of 5 Good but could be even better
The standard of food in Piri Piri this year was disappointing. Also, with so many families on the resort, especially in the Residences, some childrens entertainment/disco evry evening at 9pm would be very good!
July 22, 2014
Rated 4 out of 5 by sg73 Great family resort
We had another great holiday - our fifth visit and I am sure it will not be our last.
July 16, 2014
Rated 3 out of 5 by 7Mike8 Disappointing Service, Recognition for a Luxury Collection Property
Pros: Amazing Setting; Cliffs, Trees, and Ocean world class. Lot's of pools to choose from. Lot's of food options. Many entertainment (excellent playground!) options for children. Room size, kitchen appliances/equipment quite good. Bedroom set up well thought out.
Cons: Lacked some basic amenities of considerably lower budget / prestige time shares in the residence - for example, basics such as starter laundry and dish soap, scrub pad to wash dishes, etc., that even the cheapest of properties supply as standard. Felt in general very nickel and dimed - not the experience we've been used to at other Luxury Collection properties and equivalent competitors where you do pay a high price to get in, but then feel like you are hosted by a gracious host going out of their way to show you hospitality. From a nice greeting by name when I arrived, it generally went down hill in terms of general attitude of staff (basically "this is the way it is - take it or leave it") to being made to purchase swim caps at the pool - only hotel I've every experienced this in the world! To having to call multiple times to have maintenance issues in room fixed. Every time we called it felt as is the staff had no clue who their guests are ("what room did you say you were in?") including having to explain that Platinum SPG status comes with free wifi (after being told condesendingly on the phone that you have to pay extra for that).
Overall, great property, great rooms, great amenities, with mediocre service and attention to guests. In my book this is the difference between a nice hotel in a nice location and a true luxury property. This one fell short of our expectations by a long shot.
July 5, 2014
Rated 5 out of 5 by CandE relaxing at the pinecliffs
Great hotel. We have been there 9 times.. Very clean rooms. Kind personell. Beautifull gardens.
Minor points: very small beach, we rent a car to go elsewhere. No wifi in the rooms or appartments, only at the reception. Slow service with the drinks everywhere. The many birds on the terrace, they make the furniture dirty. The taste of the buffetfood is rather flat, not outspoken and a minumum use of salt, pepper or herbs. I regret that.
June 28, 2014
Rated 5 out of 5 by Garyandannarobinson A place to forget your worries and relax
This is a fantastic resort and for the 10 days of unfettered luxury we spent there I didn't see a grumpy face, well at least not till the cabbie came to pick us up!. We went in early June,out of school holidays for the last time before our eldest goes to school in September and was in like company. We made some great friends and it was clear the staff welcomed the children along with the adults. The weather was great, the food was varied and of great quality and the environment was spotlessly clean and well kept.
June 25, 2014
Rated 5 out of 5 by Joseph43 Pine Cliffs Sheraton
Excellent. My wife and I have taken our children nine years in a row and have never been disappointed. Highly recommended.
June 23, 2014
Rated 4 out of 5 by John100 Hotel has great location and many facilities
My wife and I needed a break in the sun and selected Pine Cliffs residence.
We did not expect to find hundreds of Pre-school aged children whose behaviour often in restaurants, late in the evening, spoilt our enjoyment of the excellent food. Many of the parents aged 30/40+ just allowed the youngsters to run wild with little regard for other diners.
This is an excellent Hotel/ Resort with an abundance of pools and great facllities for everyone, but by 10pm these little children should have been tucked up in bed.
June 21, 2013
Rated 5 out of 5 by RCeeVee Has it all
We had a dream stay that we put together on short notice. It is in a superb central location easy to access from Lisbon or Faro. We always like to try new places to play golf and we were very pleased. The golf course on site was beautiful and challenging and the staff helped us arrange a variety of fine other places to play. The pool at teh clubhouse was very peaceful. The sand cliff beach is spectacular, the staff was friendly and efficient. We'll go back again!
April 6, 2013