Rated 3 out of 5 by pxc44 June Vacation
we made online reservations and in the online process we were asked to provide our arrival flight information and time we wanted to check in. So far so good as this seemed like a great ideal, especially with the daily early flights that come into Guam. We did arrive to Guam very early 5am. When we got to the Sheraton at about 6:30am we advised the front desk that on our online reservation we requested a 9 am check in and that we would check out the island until then. The front desk person had no ideal what we were talking about and asked if we had called anyone at the resort first. We advised that we had not we simply followed the instructions in the online check in. She then stated to return at 12 noon as check out time was at that time. I asked if the hotel was full and she stated no. We returned at 12:45pm and a new registration person was at the front desk. We advised her of our earlier attempt and she remarked check in is at 3pm! when i advised her as to what the first front desk person had said she stated the rooms had to be cleaned and check in would be at 3pm. I stated that the the first front desk person stated the hotel was not full she again stated that she would check and asked us to have a seat in the lobby area. Over an hour later at approximately 2pm she graciously allowed us to check in. I asked to speak to the manager on duty, Ken. Ken was extremely understanding and apologetic and to his benefit attempted to provide some appropriate compensation. I politely refused and stated I appreciated his offer, however, I simply wanted good service. And the service of the front desk personnel was lacking in my particular case.
July 1, 2014
Rated 5 out of 5 by Ralphs1222 Guam
This Hotel has great features. I try to stay here whenever I return to Guam. I love the pools and all the common areas in general. The staff are polite and very helpful. The front desk manager Arnold was especially helpful.
June 21, 2014
Rated 4 out of 5 by mimaminniema Thanks to Jamie
I was in trouble that my car rental reservation was just canceled.
but Ms. Jamie(I'm not sure the exact spell of the name.), the staff of westin, Guam, saved me.
She recommanded another rental car company, so we could finish our last day with red mustang!!
thank you for your kindness.
If I would go Guam, I'll choose Westin agian
because of heavenly bed and kind staffs.
June 5, 2014
Rated 4 out of 5 by Horatio Incredibly friendly people
This was my first trip to Guam for, you guessed it, diving. My overriding comment is that the people this hotel, and indeed, throughout Guam are exceptionally friendly.
The hotel shows its age but is clean and well-maintained. We were upgraded to a suite and enjoyed free pickup at the airport and to the airport as well as complimentary breakfast in La Cascata, the main restaurant.
There are two very nice pools and a walkway down to the sea, from which you can snorkel out to a small beach and island.
Various buses stop at the hotel to take you to the main duty free shopping areas and elsewhere.
A very nice hotel, inexpensive and exceptionally user-friendly.
October 31, 2013
Rated 4 out of 5 by KJWN Good for Guam
Hotels seem to be a bit dated in Guam so I would consider the Sheraton a good choice. The infinity pool is very nice and the second pool is great for kids. They need more chairs poolside, however, for the size of the hotel. Staff was friendly and accommodating. Free parking also great as well as a very good breakfast that was included in our room rate. There is free wifi in public areas but not in rooms. This is a future upgrade the hotel should make.
May 8, 2014
Rated 4 out of 5 by Makoharu confort hotel for relaxation
I experienced very confort stay for the good view of the ocean and sanset,the delicious dinner and breakfast,the beautiful view in the pool and confort bedroom.
But I 'm a little disappointed for the broken facilities such as the light over minibar and washlet of restroom in the room that don't work.
When I visited the surfer's point , the staff was absent,so I couldn't order anything.
I hope you improve these points.
May 6, 2014
Rated 3 out of 5 by JMLee Everything is fine but restaurant.
I'm satisfied except La Cascata.
That buffet restaurant gave horrable experience to me.
Crowded dinner time, No staff most of time.
When I leave the restaurant, I spend 20 minutes to find staff for paying my dinner charge.
I was astonished about how staff can leave until customers still eat there dinner.
If you wanna good meal, please do not go La Cascata!
May 6, 2014
Rated 4 out of 5 by appleisland Pros & Cons
Stayed 3 nights on the SPG floor (lvl 6) facing the pool. Booked directly from the website and the process is very efficient with just a few clicks.
-very spacious & clean room, with a balcony giving a magnificent view of the infinity pool, superbly beautiful chapel and the sea
-big & comfortable bed and pillows, with a big chill-out round sofa at a corner of the room
- highlight of the hotel, the infinity pool lived up to its name… no matter whether you are swimming, chilling or photo-taking, this place is one where you don’t want to miss
-would like to compliment the BBQ buffet dinner manager (on duty on 29 Oct), Renato, for his excellent service. We had a very enjoyable evening celebrating my boyfriend’s birthday. Renato truly makes us enjoyed the Sheraton experience.
-located at the end of a corner of a small road (off the main road), this hotel may be hard to find
-no sandy beach (you can access the sea via a staircase from the side of the infinity pool, but it’s just the cliffs and the ocean)
-no porter at the entrance, I have to carry my luggage myself to the check-in then to the room & check-out
-BBQ buffet dinner at USD60+ is exorbitantly expensive given the lack of variety of food (no seafood). There’s only rice, duck, chicken, a wrap containing fish+scallop (which runs out superbly quick with slow refill), salad, cakes and fruits.
-The Sheraton Adventure program was not communicated to us, neither is it published anywhere in the hotel, hence we did not know of this and regretfully missed out on it. I believed this is something that the management should work on creating awareness.
-not accessible to the main happening area (Tumon) unless you drive or take the expensive trolley bus at US$4 per trip
-wifi only in lobby, internet in room only via cable connection
November 7, 2013
Rated 5 out of 5 by Wayne01 Hotel and staff are exceptional
The staff treats you like family, always trying to make your stay as warm and friendly as possible. The food and amenities are exceptional! The only place that I will stay in Guam.
April 11, 2014
Rated 4 out of 5 by simple77 Nice Hotel with Friendly Staff
Check in was super fast and as a SPG member was upgraded to Club Level. Room was very nice, good size and fantastic ocean and pool view. Buffet breakfast was very good. What made this stay special were the staff who were very pleasant. The only negative is the hotel needs a renovation and no WiFi in room only wired.
March 12, 2014
Rated 5 out of 5 by gk0322 surprise red wine for our stay
we were surprised by a bottle of complimentary red wine given by the hotel, thank you!
and the spacious room made our stay very comfortable, and you will love the ocean view so much that you would love to stay as long as you could in your life~~
January 22, 2014