Rated 4 out of 5 by YKNg Good service, nice room
We arrived in the early morning from Seoul and was met by the hotel staff (airport pick-up arranged earlier). We managed to check into our room quickly as there were no other visitors at that time and we had pre-booked the room for the previous day.
Our room had an ocean view which was really nice. We had earlier requested for a room on a quiet floor and was delighted that we had uninterrupted sleep throughout our stay.
The front counter staff were very helpful and attended to all our requests. We managed to book a 1/2 day south island tour with their kind assistance.
I took a dip in the swimming pool and was pleasantly surprised by the cleanliness of the water.
The hotel staff were very helpful and assisted to take photos with our camera when requested.
Free wifi was available in the hotel lobby and this was very useful to keep ourselves connected with love ones .
The hotel was situated outside the main city centre therefore we had to rely on the buses to move around. The buses stopped at the hotel entrance and served the many shopping complexes on the island.
This was our 1st visit to Guam and we were blessed with good sunny weather for most of the days. We enjoyed our holiday and will visit this lovely island and stay at Sheraton again in the future.
April 7, 2013
Rated 4 out of 5 by KJWN Good for Guam
Hotels seem to be a bit dated in Guam so I would consider the Sheraton a good choice. The infinity pool is very nice and the second pool is great for kids. They need more chairs poolside, however, for the size of the hotel. Staff was friendly and accommodating. Free parking also great as well as a very good breakfast that was included in our room rate. There is free wifi in public areas but not in rooms. This is a future upgrade the hotel should make.
May 8, 2014
Rated 4 out of 5 by Makoharu confort hotel for relaxation
I experienced very confort stay for the good view of the ocean and sanset,the delicious dinner and breakfast,the beautiful view in the pool and confort bedroom.
But I 'm a little disappointed for the broken facilities such as the light over minibar and washlet of restroom in the room that don't work.
When I visited the surfer's point , the staff was absent,so I couldn't order anything.
I hope you improve these points.
May 6, 2014
Rated 3 out of 5 by JMLee Everything is fine but restaurant.
I'm satisfied except La Cascata.
That buffet restaurant gave horrable experience to me.
Crowded dinner time, No staff most of time.
When I leave the restaurant, I spend 20 minutes to find staff for paying my dinner charge.
I was astonished about how staff can leave until customers still eat there dinner.
If you wanna good meal, please do not go La Cascata!
May 6, 2014
Rated 4 out of 5 by Horatio Incredibly friendly people
This was my first trip to Guam for, you guessed it, diving. My overriding comment is that the people this hotel, and indeed, throughout Guam are exceptionally friendly.
The hotel shows its age but is clean and well-maintained. We were upgraded to a suite and enjoyed free pickup at the airport and to the airport as well as complimentary breakfast in La Cascata, the main restaurant.
There are two very nice pools and a walkway down to the sea, from which you can snorkel out to a small beach and island.
Various buses stop at the hotel to take you to the main duty free shopping areas and elsewhere.
A very nice hotel, inexpensive and exceptionally user-friendly.
October 31, 2013
Rated 5 out of 5 by Wayne01 Hotel and staff are exceptional
The staff treats you like family, always trying to make your stay as warm and friendly as possible. The food and amenities are exceptional! The only place that I will stay in Guam.
April 11, 2014
Rated 4 out of 5 by appleisland Pros & Cons
Stayed 3 nights on the SPG floor (lvl 6) facing the pool. Booked directly from the website and the process is very efficient with just a few clicks.
-very spacious & clean room, with a balcony giving a magnificent view of the infinity pool, superbly beautiful chapel and the sea
-big & comfortable bed and pillows, with a big chill-out round sofa at a corner of the room
- highlight of the hotel, the infinity pool lived up to its name… no matter whether you are swimming, chilling or photo-taking, this place is one where you don’t want to miss
-would like to compliment the BBQ buffet dinner manager (on duty on 29 Oct), Renato, for his excellent service. We had a very enjoyable evening celebrating my boyfriend’s birthday. Renato truly makes us enjoyed the Sheraton experience.
-located at the end of a corner of a small road (off the main road), this hotel may be hard to find
-no sandy beach (you can access the sea via a staircase from the side of the infinity pool, but it’s just the cliffs and the ocean)
-no porter at the entrance, I have to carry my luggage myself to the check-in then to the room & check-out
-BBQ buffet dinner at USD60+ is exorbitantly expensive given the lack of variety of food (no seafood). There’s only rice, duck, chicken, a wrap containing fish+scallop (which runs out superbly quick with slow refill), salad, cakes and fruits.
-The Sheraton Adventure program was not communicated to us, neither is it published anywhere in the hotel, hence we did not know of this and regretfully missed out on it. I believed this is something that the management should work on creating awareness.
-not accessible to the main happening area (Tumon) unless you drive or take the expensive trolley bus at US$4 per trip
-wifi only in lobby, internet in room only via cable connection
November 7, 2013
Rated 4 out of 5 by simple77 Nice Hotel with Friendly Staff
Check in was super fast and as a SPG member was upgraded to Club Level. Room was very nice, good size and fantastic ocean and pool view. Buffet breakfast was very good. What made this stay special were the staff who were very pleasant. The only negative is the hotel needs a renovation and no WiFi in room only wired.
March 12, 2014
Rated 5 out of 5 by gk0322 surprise red wine for our stay
we were surprised by a bottle of complimentary red wine given by the hotel, thank you!
and the spacious room made our stay very comfortable, and you will love the ocean view so much that you would love to stay as long as you could in your life~~
January 22, 2014