Rated 3.8 out of 5 by 36
Rated 1 out of 5 by khhong916 Very disappointed
I stayed last weekend for 3nights. I check the bathroom to take a shower but someone's hair was on the bath tub and on the conditioner tube. Plus, conditioner was used one.. it was very disgusting. I called guest service but no one apologized. And next day the used conditioner was still there..
And I asked late checkout for just one hour because I’m pregnant and it was little bit tired for me to wait at the lobby for my pickup. However, the front desk staff said that the person after me they requested for early check in with paying extra. I understand that they are paying extra for it, but probably not every single guest requested for early check in. if that staff had a sense, she could try to assign other room for that guest or something. But she didn’t even try to check. Very disappointed.
February 23, 2015
Rated 4 out of 5 by Chucktaw ROOM WAS READY LATE
I requested my room be ready early. Understandably it was unavailable due to the previous guests checking out at 1 pm however i was promised the room at 3 on the dot and had to wait. Other than that the experience was smooth and enjoyable.
November 24, 2014
Rated 4 out of 5 by Ron1955 Very Good Service
The front end people are very courteous and very helpful. The cleaning staff does a very good job. The in room service dining people are the best and very courteous. I have only 1 complaint. The room A/C could not be controlled very well and was too cold. Other than that the view was great from my window and I enjoyed my stay.
November 16, 2014
Rated 4 out of 5 by zzidane This hotel has great features
Very good staff responsiveness
November 8, 2014
Rated 5 out of 5 by PoorTorturedSteve Full Service Resort
I recently completed another visit to the Sheraton Laguna Guam Resort, and once again have found the staff and managers to be customer oriented, forward planning, and responsive. They make each visit feel like a return home, and are continually working to improve the facilities in keeping with the latest design trends.. I'll be back.
October 30, 2014
Rated 5 out of 5 by JAKE31 perfect vacation ever!!
i had great vacation in guam. the hotel was perfect for me. clean, nice staff, welcome gift... everuthing was perfect.
October 27, 2014
Rated 2 out of 5 by UpsetSPGGuest Expectations Not Met
Great service, horrible promises, horrible responses
October 18, 2014
Rated 4 out of 5 by RICO69 Stay092514
THANKS -EXCELLENT STAFF ON THIS STAY
September 25, 2014