Rated 3 out of 5 by aadfd disappointed!!
jaquzi is not available.
bed is so dirty.
April 7, 2015
Rated 5 out of 5 by Sakadachi The very best!
The view from the room jacuzzi is splendid. Almost all foods were delicious and we experienced the best eatings ever in foreign dinings, although we visited foreign countries 50 times or more. Especially the Teppan-yaki of the President Nippon can be comparable with those we have in Japan. We visited Guam four times or more and stayed the Sheraton Laguna for the first time, and the next Hotel in Guam must be the Sheraton again.
April 6, 2015
Rated 1 out of 5 by khhong916 Very disappointed
I stayed last weekend for 3nights. I check the bathroom to take a shower but someone's hair was on the bath tub and on the conditioner tube. Plus, conditioner was used one.. it was very disgusting. I called guest service but no one apologized. And next day the used conditioner was still there..
And I asked late checkout for just one hour because I’m pregnant and it was little bit tired for me to wait at the lobby for my pickup. However, the front desk staff said that the person after me they requested for early check in with paying extra. I understand that they are paying extra for it, but probably not every single guest requested for early check in. if that staff had a sense, she could try to assign other room for that guest or something. But she didn’t even try to check. Very disappointed.
February 23, 2015
Rated 4 out of 5 by Chucktaw ROOM WAS READY LATE
I requested my room be ready early. Understandably it was unavailable due to the previous guests checking out at 1 pm however i was promised the room at 3 on the dot and had to wait. Other than that the experience was smooth and enjoyable.
November 24, 2014
Rated 4 out of 5 by Ron1955 Very Good Service
The front end people are very courteous and very helpful. The cleaning staff does a very good job. The in room service dining people are the best and very courteous. I have only 1 complaint. The room A/C could not be controlled very well and was too cold. Other than that the view was great from my window and I enjoyed my stay.
November 16, 2014
Rated 4 out of 5 by zzidane This hotel has great features
Very good staff responsiveness
November 8, 2014
Rated 5 out of 5 by PoorTorturedSteve Full Service Resort
I recently completed another visit to the Sheraton Laguna Guam Resort, and once again have found the staff and managers to be customer oriented, forward planning, and responsive. They make each visit feel like a return home, and are continually working to improve the facilities in keeping with the latest design trends.. I'll be back.
October 30, 2014
Rated 5 out of 5 by JAKE31 perfect vacation ever!!
i had great vacation in guam. the hotel was perfect for me. clean, nice staff, welcome gift... everuthing was perfect.
October 27, 2014