Rated 4 out of 5 by sladeagain SPG elite recognition exceptional
My second stay at this hotel. Overall, quite satisfied with the suite upgrade. Lovely room and L`Occitane ammenities.
PROS:Free shuttle pick up to/from airport is a great benefit, as taxis are pricey. Dont need a car in Guam but ground transportation is a burden. The hotel was fantastic in providing ground transportation to restaurants, Kmart (a must stop for all visitors) and shopping malls.
CON: Breakfast in the make-shift lounge is ahh so-so. If you dont eat Japanese food, the selection is minimal. Should provide the option of elite guests to eat in the main restaurant as well
March 27, 2012
Rated 4 out of 5 by YKNg Good service, nice room
We arrived in the early morning from Seoul and was met by the hotel staff (airport pick-up arranged earlier). We managed to check into our room quickly as there were no other visitors at that time and we had pre-booked the room for the previous day.
Our room had an ocean view which was really nice. We had earlier requested for a room on a quiet floor and was delighted that we had uninterrupted sleep throughout our stay.
The front counter staff were very helpful and attended to all our requests. We managed to book a 1/2 day south island tour with their kind assistance.
I took a dip in the swimming pool and was pleasantly surprised by the cleanliness of the water.
The hotel staff were very helpful and assisted to take photos with our camera when requested.
Free wifi was available in the hotel lobby and this was very useful to keep ourselves connected with love ones .
The hotel was situated outside the main city centre therefore we had to rely on the buses to move around. The buses stopped at the hotel entrance and served the many shopping complexes on the island.
This was our 1st visit to Guam and we were blessed with good sunny weather for most of the days. We enjoyed our holiday and will visit this lovely island and stay at Sheraton again in the future.
April 7, 2013
Rated 4 out of 5 by Chucktaw ROOM WAS READY LATE
I requested my room be ready early. Understandably it was unavailable due to the previous guests checking out at 1 pm however i was promised the room at 3 on the dot and had to wait. Other than that the experience was smooth and enjoyable.
November 24, 2014
Rated 4 out of 5 by Ron1955 Very Good Service
The front end people are very courteous and very helpful. The cleaning staff does a very good job. The in room service dining people are the best and very courteous. I have only 1 complaint. The room A/C could not be controlled very well and was too cold. Other than that the view was great from my window and I enjoyed my stay.
November 16, 2014
Rated 2 out of 5 by 808336ai What happen to the Sheraton Guam?
1.When I check in,there was no bell capten.
It was about 4PM. So that I had to biring my
laggege all by my self.
2.I took Laguna Sweet wile I was there,
but when checking in 、 I had to line up as a
regular room customor,there was a little number of customor.
And I asked I took Laguna sweet,do I have to line up ?
Hotel front says 'Yes'
Leiter I get to know the club room.
and I could check in there.
3.I call up concierge desk of make a dinner ｒeservation、However 、its took
about an hour ,ther was no answer.
I went concierge desk and asked for about
it, but nobody answers , where did I call and who's call I was waiting for?
It never happen Westin or ather hotel.
August 18, 2014
Rated 4 out of 5 by Horatio Incredibly friendly people
This was my first trip to Guam for, you guessed it, diving. My overriding comment is that the people this hotel, and indeed, throughout Guam are exceptionally friendly.
The hotel shows its age but is clean and well-maintained. We were upgraded to a suite and enjoyed free pickup at the airport and to the airport as well as complimentary breakfast in La Cascata, the main restaurant.
There are two very nice pools and a walkway down to the sea, from which you can snorkel out to a small beach and island.
Various buses stop at the hotel to take you to the main duty free shopping areas and elsewhere.
A very nice hotel, inexpensive and exceptionally user-friendly.
October 31, 2013
Rated 4 out of 5 by FreqFlyer65 Busy Place
The Guam Sheraton is undergoing some long overdue renovations. The regular rooms have a constant mildewy smell that new carpet and paint should take care of.
The hotel consistently hosts events that overfill the parking lot, so if you are a guest there, I recommend not driving anywhere on a Friday or Saturday evening.
The maid service is usually great, but inconsistent, except they will always take a tip left for them. You may or may not get your towels and coffee replaced.
The hotel restaurant manages to pull off a great buffet every night. The Sheraton is still my hotel of choice when visiting Guam.
June 19, 2014
Rated 4 out of 5 by zzidane This hotel has great features
Very good staff responsiveness
November 8, 2014