Rated 1 out of 5 by snopsie Total Disappointment
This hotel is in need of a major renovation. It had a mildew smell and the furnishing were dated. Internet is overpriced and the room I was in did NOT have wireless. Had to call down to get a wireless modem. The staff charged me $15.00 for wireless. Limited outlets. none by the bedside. How this is a SPG, Sheraton hotel I do not know. Would not stay here again! Awful!
September 14, 2014
Rated 5 out of 5 by janisrick Fantastic
This is my second extended visit to this hotel. My husband stays here when he is sent for work. The friendliness and professional attitude I have experienced here is above and beyond any expectations I had before arriving. I had the opportunity to see many weddings, (one more beautiful than the next). The staff have all been helpful & courteous with my many questions and requests. If you have the chance to visit the spa, I highly recommend using these services. My jetlag was greatly reduced after my visit. I felt revived and refreshed, (like a new person). My husband and I both appreciate the peace and quiet. The pools are lovely to swim in and relax by. If and when we have the chance to visit this beautiful island, our first choice will always be this hotel. LaCascata is their buffet restaurant located on the 1st floor. There is a wide variety of fresh fruits, baked goods and many other choices. There is a different theme each night of the week. Friday and Saturday nights feature plenty of lobster and seafood. Live music certain nights of the week. It is a pleasant environment and the staff always makes sure all of your needs are met. They are quite pleasant and always professional. During our last stay, we had the opportunity to dine in The President steak house. This was a wonderful experience, a must do if you are able to.
September 8, 2014
Rated 5 out of 5 by MMRICH00 Perfect place for relaxation.
My husband and I stay at Star wood hotels frequently. When we got there, the room was not ready and have not been upgraded . Asst. Manager Mr.Kenneth Lupera came up to our room and took care of the issue for us immediately. We really appreciate his professionalism. We enjoyed our stay very much. It was one night layover, I wished we had more time to stay there. Again thank you for the hospitality , We will be coming back soon.
August 31, 2014
Rated 2 out of 5 by 808336ai What happen to the Sheraton Guam?
1.When I check in,there was no bell capten.
It was about 4PM. So that I had to biring my
laggege all by my self.
2.I took Laguna Sweet wile I was there,
but when checking in 、 I had to line up as a
regular room customor,there was a little number of customor.
And I asked I took Laguna sweet,do I have to line up ?
Hotel front says 'Yes'
Leiter I get to know the club room.
and I could check in there.
3.I call up concierge desk of make a dinner ｒeservation、However 、its took
about an hour ,ther was no answer.
I went concierge desk and asked for about
it, but nobody answers , where did I call and who's call I was waiting for?
It never happen Westin or ather hotel.
August 18, 2014
Rated 4 out of 5 by TooDarnHot BAD AC
Room itself was great, but the room would not adequately cool. Fan didn't stay on and temperature control had a governor on it - it made for an uncomfortably warm night. I did not expect that for $265 per night and I would not stay here again for that reason.
Also, the carpet between the living room and bedroom was soaked. I got in late and reported it to the front desk when I checked out the next morning.
August 25, 2014
Rated 5 out of 5 by Wayne01 Outstanding Features
Great hotel with a wonderful and caring staff. Always a pleasure to stay there!
August 25, 2014
Rated 1 out of 5 by UpsetSPGGuest Expectations Not Met
"Jacuzzi in room" & "High Speed Internet Access in All Guest Rooms (Complimentary)" as stated in your website did not materialised at all. These happened to be the reason why I chose Sheraton Laguna Guam. However, I was extremely disappointed by the non-existence of these facilities. I do not feel any difference in being a SPG member. At least Westin Guam gave me a birthday card upon arrival.
August 20, 2014
Rated 5 out of 5 by Hide2156 Fantastic experience
we could enjoy relaxing time at Sheraton together with my family and highly appreciate the service provided by the hotel just same as Japanese Omotenashi.
August 21, 2014