Rated 4 out of 5 by TooDarnHot BAD AC
Room itself was great, but the room would not adequately cool. Fan didn't stay on and temperature control had a governor on it - it made for an uncomfortably warm night. I did not expect that for $265 per night and I would not stay here again for that reason.
Also, the carpet between the living room and bedroom was soaked. I got in late and reported it to the front desk when I checked out the next morning.
August 25, 2014
Rated 2 out of 5 by 808336ai What happen to the Sheraton Guam?
1.When I check in,there was no bell capten.
It was about 4PM. So that I had to biring my
laggege all by my self.
2.I took Laguna Sweet wile I was there,
but when checking in 、 I had to line up as a
regular room customor,there was a little number of customor.
And I asked I took Laguna sweet,do I have to line up ?
Hotel front says 'Yes'
Leiter I get to know the club room.
and I could check in there.
3.I call up concierge desk of make a dinner ｒeservation、However 、its took
about an hour ,ther was no answer.
I went concierge desk and asked for about
it, but nobody answers , where did I call and who's call I was waiting for?
It never happen Westin or ather hotel.
August 18, 2014
Rated 1 out of 5 by UpsetSPGGuest Expectations Not Met
"Jacuzzi in room" & "High Speed Internet Access in All Guest Rooms (Complimentary)" as stated in your website did not materialised at all. These happened to be the reason why I chose Sheraton Laguna Guam. However, I was extremely disappointed by the non-existence of these facilities. I do not feel any difference in being a SPG member. At least Westin Guam gave me a birthday card upon arrival.
August 20, 2014
Rated 5 out of 5 by Hide2156 Fantastic experience
we could enjoy relaxing time at Sheraton together with my family and highly appreciate the service provided by the hotel just same as Japanese Omotenashi.
August 21, 2014
Rated 4 out of 5 by dm20140811 enjoy vacation
good swiming pool.
evertying was good, but I hope club lounge need to level up.(some broken items)
August 10, 2014
Rated 5 out of 5 by MaryMarie Wonderful stay
The room and facility are wonderful. The staff is amazing. Will stay here again as soon as i can.
July 27, 2014
Rated 3 out of 5 by Purtonay Good - but lots of room for imporvement
The hotel exterior looks very shabby, but inside the facility is very modern and very nicely appointed. The rooms are looking a bit tired, but still a very good experience. The check in staff did not speak good English, but the bar (The Point) was more hit or miss. We met some great staff there, as well as at the pool area, which is the real gem of this hotel. Its still very good, but as the title suggests there is a lot of room for improvement!!
July 14, 2014
Rated 4 out of 5 by sladeagain SPG elite recognition exceptional
My second stay at this hotel. Overall, quite satisfied with the suite upgrade. Lovely room and L`Occitane ammenities.
PROS:Free shuttle pick up to/from airport is a great benefit, as taxis are pricey. Dont need a car in Guam but ground transportation is a burden. The hotel was fantastic in providing ground transportation to restaurants, Kmart (a must stop for all visitors) and shopping malls.
CON: Breakfast in the make-shift lounge is ahh so-so. If you dont eat Japanese food, the selection is minimal. Should provide the option of elite guests to eat in the main restaurant as well
March 27, 2012