Rated 3 out of 5 by LiCM Too many, frequent issues for a Luxury Collection property
1. Good, fast, competent customer service team who wants to make your experience a good one
2. Great beach
3. Room pools are clean, private, and well maintained
4. Breakfast, while busy and crowded, is well managed.
5. Great workout facilities
6. Promptly offered compensation (afternoon tea, upgraded room) to resolve issues. I commend the team for their service level in trying to best manage the customer experience.
1. Frequent power cut-offs (worse than Phuket, Ko Kood, or other Thai islands)
2. First room (which the staff kindly moved us out from) has multiple issues: mis-connected shower-head, broken coffee maker (was replaced), broken tv (was replaced)
3. Internet access required us to re-login 15+ times per day on each of our devices (4 total)
4. Rooms are very narrow so with 2 double beds there is not much space
5. main pool is tiny
6. price - room rate is not aligned with typical offerings of a SPG Luxury Collection property, food is ridiculously expensive
7. location - be prepared to spend 300 Baht minimum to go out anywhere
October 26, 2014
Rated 5 out of 5 by JCandSonia Excellent stay
Let me start this review by saying that my wife and I, both very frequent travelers, hesitated a lot between the Vana Belle and the other Starwood property in Samui.
We chose Vana Belle primarily because of its location near Chaweng Beach and of course the reviews (which however are also quite good for the other Starwood hotel). We did not regret our decision, the location is very convenient, close enough to the action of Chaweng Beach to enjoy it when desired and far enough to retire away from it when we wished.
As a Life Platinum on our wedding anniversary trip, which also coincides with my wife's birthday, I was really hoping for a "spontaneous" room upgrade from the classic suite where we stayed. That did not happen though a paid upgrade was offered, much to my chagrin... We passed due to the not-insignificant upcharge and because this was towards the end of our 5-night stay so we did not feel it was worth it.
That being said, the room we stayed in 7XX was very nice and most of all, the personnel more than made up for it with their kindness, discreet attentiveness and friendliness. In short after hundreds of Starwood stays, including many at Luxury Collection hotels, this is the first time ever we left a property thinking we are going to miss the staff, particularly Chiga, Nor and Noi who went out of their way to make sure we were happy and succeeded without a doubt, but also our housekeeper and Mam at the main pool, as well as really most everyone we met!
I suppose there is no need to repeat other's comments about the property, I will just say everything was sensational, the beach, the private swimming pool, the attention, the surroundings, the view... Breakfast was very enjoyable though we felt that the prepared-to-order food (and I could only talk about breakfast) while carefully prepared and presented, was somewhat plain and missed the magic touch of the rest of the hotel.
Overall highly recommended, we will certainly be back.
January 7, 2014
Rated 5 out of 5 by Golf Great staff and great service
I have stayed in many luxurious hotels. I can say that I am very impressed with staff and service of Vana Belle. When I booked the room, I just talked to one conceirge staff (K'Doi) about my girlfriend's birthday and asked for help to book a restaurant. When I checked in, on the birthday of my girlfriend, all staff in hotel always greet my girlfriend wherever we go. Also K'Doi also asks if I want flower and cake which I tell him yes. He get the flower and cake prepared at the restaurant perfectly.
Not only this birthday thing, throughout our stay, all staff are very nice and very good. These staff is one of the best hotel staff that we met.
April 28, 2013
Rated 2 out of 5 by jin33 service was horrible
arriving to the hotel and checking into the hotel was excellent but thats about it.
when visiting the beach the staff was non attentive i had to wave down an staff for some beach towels. The thai restaurant service was even more worst, it was very nice of them to put us in a private room because we had a large party but come and check up on us once in a while. we had to constantly walk out to get some service. The worst was when checking out. As a SPG platinum i was told i can have a late check out till 3.30. but on the day of check out the front desk called and inform me i had to check out at 2 because of full occupancy. which is understable but it should of been inform the night before insted of on the day of check out. and double charging of bills and forgot to book my car to another hotel when i specifically told them on the day when i check in.
with that this hotel get the lowest staff rating in my history of hotel stays
October 7, 2014
Rated 5 out of 5 by Bradlz A (bed, bath & living) room with a view!
From the moment I arrived and was greeted with "welcome home" and a handwritten welcome card from the GM, I really did feel welcome. Every single staff member I encountered during my stay seemed genuinely happy to 'welcome me home'. The welcome macarons (mango sticky rice flavour) and 3 choc-gods served in my room were so delicious that I requested a second serving and within moments, they were at my door. I liked the long narrow layout of the room with open bathroom blending into work space blending into bedroom blending into split-level living room, and finally blending into outside terrace with private pool. The amazing view consisting of palm trees and ocean could be seen as far back into the room as the bathroom basins. Breakfast was a lazy indulgent affair and I was never wanting of anything. There was not an overabundance of food but rather a select number of quality breakfast items. Choices from the a la carte menu could be made at no additional cost (fois gras scrambled eggs are a must-try) . The frequent sudden downpours meant my time at the main pool was limited, but having my own pool in the room compensated. What I did like about the main pool were the large cabanas placed in the shallow part of the pool (ankle-deep water), the 'tree-in-the-pool' and the sunken jacuzzis. I can't wait to return (when it's drier)and I will be bringing more people with me next time to let them experience something truly memorable.
November 17, 2014
Rated 5 out of 5 by Nacha Luxury stay, great getaway but feels at home
The hotel was in best shape, surrounded with lots of green. We were most impressed by quality of friendly staff. Started with Jo, who showed us around and greeted us politely everyday. Dee who guided us through those interesting complimentary exercise classes. Nicky or Non, who not just drived us to our room but kindly introduced good pizza places for dinner, we had feelings that the staff would go beyond their duty to comfort our stay. We wanted to give our hands to the HR, trainers, and the management. The hotel was not competing on prices but they surely win the market with the nich I.e,their staff!
October 24, 2014
Rated 5 out of 5 by MissTracey Fantastic relaxing holiday
We stayed in a classic pool suite for 11 nights. The hotel itself is just beautiful, from the tropical gardens to the private pool in the room and the ponds and statues around the lobby area. You feel relaxed just walking around.
From the moment we arrived until we left, the staff were wonderful. They were so friendly and could not have done more to help with everything. (Special thanks to Piero, Jak, Nicky and Joy!)
We made good use of the excellent gym facilities and the day spa, and loved the buffet breakfast. We also had some lovely dinners there. I really cannot find fault with any part of our experience. We wanted a relaxing getaway and that was exactly what we got.
February 19, 2014
Rated 5 out of 5 by RSB80 A wonderful hotel
My wife and I stayed in Vana Belle as part of our honeymoon.
We were immediately impressed by the quality of the hotel, the cleanliness of the room and the breathtaking views.
The fact that the hotel has a limited number of rooms helps create a cozy and quiet atmosphere.
The breakfast in Kiree is also a nice experience with its mix of buffet and a la carte menu.
But maybe the most salient strength of the hotel is its staff: from the moment we arrived to the moment we checked out, the staff has been very friendly and helpful to plan and book our activities on the island. Several times, they went way out of their way to help us.
Overall, we had a great experience and would definitely come back!
June 11, 2013