Rated 4 out of 5 by Revel1910 Nice hotel but needs to be better taken care of
On arriving at the hotel, it feels like you have indeed arrived at a luxury resort. We stayed there from 29JUN to 02JUL 2013 in what would be considered a 'standard' room but it also had a private plunge pool.
The bed is extremely comfortable as with most of the Starwood properties. Little nibbles such as cookies are left as complimentary everyday and that is a nice touch. Complimentary tea/coffee supplies in the room also are an added benefit but not always properly refilled by housekeeping.
Considering that the hotel is a new property, more attention needs to be given to housekeeping as some parts of the room especially the bathroom do need more attention and are already showing signs of 'decay'!
The plunge pool lights were never on (didn't see any switch in the room) and neither was the water circulation working through the 3 nights we were there.
Consistency in service is definitely required. Housekeeping needs to be looked into. The gardens seem to be well taken care of and I must say that the staff at Reception including the bell hops & the Concierge were extremely sweet and helpful. The beach and pool area are very nice.
Overall a lovely stay and I hope the property remains in good condition as I wouldn’t mind returning to it again in future.
July 17, 2013
Rated 4 out of 5 by Lam25 The hotel is unique.
Its a great place to get away from one's daily hectic routines and simply enjoy what nature has to offer.
June 30, 2013
Rated 4 out of 5 by happybabi New luxury collection with great spa
My husband and I went there for our honeymoon. Room - spacious, great sea view, priavte pool, close to Chaweng Centre (where alot of food, bars and shopping stores are located)
Great spa facility. Delicious breakfast buffet!
June 26, 2013
Rated 5 out of 5 by ExPat34 A wonderful experience
My only regret while staying at Vana Belle was that I had to go to sleep at night in a perfect bed which was causing our family to not be able to enjoy the people and amenities of the hotel 24/7. Food, activities, facilities and most of all the people made this one of our most memorable experiences in more than 35 years of travel around the world. What's more, everyone I saw during our stay had a smile on their face and a warm and friendly greeting. The attention to detail with our food and the spa services was especially memorable.
June 25, 2013
Rated 5 out of 5 by Lee81 Pleasant Staff
The Talent were wonderful throughout our stay from the bellmen to the reception to the pool attendants.
June 24, 2013
Rated 4 out of 5 by TheHorse This hotel is perfect setting for honeymooners, book writiers and those want pure quiet and relaxation
Besides the breakfast is excellent, the menu for the Pannali restaurant needs better items. The curry dishes at the Kiree Restaurant is horrible. Simply put, curry is not a dap of gravy.
June 20, 2013
Rated 5 out of 5 by Chris78 Tres belle
The staff were very friendly.
The property is beautiful.
Executive team touch base which is nice.
We'll be back!
June 20, 2013
Rated 5 out of 5 by tcorona Excellect resort in Koh Samui
peaceful and beautiful enviorment, nice design, great service and good food all can found in Vana Belle
June 14, 2013
Rated 5 out of 5 by RSB80 A wonderful hotel
My wife and I stayed in Vana Belle as part of our honeymoon.
We were immediately impressed by the quality of the hotel, the cleanliness of the room and the breathtaking views.
The fact that the hotel has a limited number of rooms helps create a cozy and quiet atmosphere.
The breakfast in Kiree is also a nice experience with its mix of buffet and a la carte menu.
But maybe the most salient strength of the hotel is its staff: from the moment we arrived to the moment we checked out, the staff has been very friendly and helpful to plan and book our activities on the island. Several times, they went way out of their way to help us.
Overall, we had a great experience and would definitely come back!
June 11, 2013
Rated 5 out of 5 by bigtos very good choice
honeymoon tour in stay
June 7, 2013
Rated 3 out of 5 by asg14 Great Service, Small Room
As the header suggest, the room size could be improved. Enjoying room service within the room is a tad difficult as we had to sit on the floor.
However, service from the hotel was first class!
June 4, 2013
Rated 5 out of 5 by SimonandGina We highly recommend the Vana Belle hotel.
We stayed here for 7 days for our honeymoon. We stayed in a grand pool suite which was huge and luxurious. We had our own private pool, spa bath, king bed and breathtaking views. The staff, were very helpful, friendly and even remembered our names every time we saw them. The food in Kiree restaurant was fresh and tasty, with heaps of variety. One of our favourite parts of staying in this hotel were the unique and yummy cocktails from the bar, served by Faye. ‘Nest of bats’’ cocktail, was our favourite! If you want luxury, as well as privacy, friendliness, a nice clean beach, and a good location, then stay here. We would definitely stay here again
June 2, 2013
Rated 2 out of 5 by PHIL92300 POOR SERVICE, NO MANAGEMENT
Very good location and nice facilities which could make this hotel a very good choice.
Unfortunately, service needs severe adjustment, staff needs proper training and coaching. This hotel seemed to be totally non managed.
Certainly not at a standard Starwood level (and the term Luxury can certainly not apply to this hotel yet)
The potential is huge though.
May 8, 2013
Rated 5 out of 5 by Raximus The staff were friendly and extremely helpful.
My girlfriend and I had amazing stay. The room spacious and comfortable. The infinity pool and spa were always at the right temprerature..The foods was always fresh and tasty. I look forward to staying again. thank you.
May 7, 2013
Rated 5 out of 5 by DWH22 Grate Location, Good food and Excellent Service
The beach is quiet and perfect for relaxing. The food is grate and most importantly the staffs are amazing. Special thanks to Asim, it was very nice to meet you and also Pat at concierge, she was so helpful.
May 1, 2013
Rated 2 out of 5 by Gingersushi Disappointed Stay
My husband and I felt extremely uncomfortable about their pushy sales technique (e.g. kept asking us to pay for room upgrade because our room view is bad) and unprofessional service (e.g. we joined day tour through the hotel but the fee can't be charged to our hotel bill because the contract between hotel and tour was not signed. We were told by hotel staff to pay credit card to tour guide directly. But in fact the tour guide only accepted cash. We felt embarrased about the situation).
May 1, 2013
Rated 5 out of 5 by Golf Great staff and great service
I have stayed in many luxurious hotels. I can say that I am very impressed with staff and service of Vana Belle. When I booked the room, I just talked to one conceirge staff (K'Doi) about my girlfriend's birthday and asked for help to book a restaurant. When I checked in, on the birthday of my girlfriend, all staff in hotel always greet my girlfriend wherever we go. Also K'Doi also asks if I want flower and cake which I tell him yes. He get the flower and cake prepared at the restaurant perfectly.
Not only this birthday thing, throughout our stay, all staff are very nice and very good. These staff is one of the best hotel staff that we met.
April 28, 2013
Rated 5 out of 5 by pepPick Honeymoon / couple
If you're looking for the place to honeymoon, enjoy the luxury beach front resort - I'd like to reccommend you to stay here.
April 25, 2013
Rated 5 out of 5 by Petesuite New but More
Though the hotel is newly opened but they are ready to delivery its best more than expectation. Don't hesitate to be the first to utilize all new things such as bath tub, private pool etc. In addition, the staff are very friendly and helpful.
April 22, 2013
Rated 5 out of 5 by Kanlaya Our favorite hotel in Samui
We had warm welcome and very good assistance from hotel staffs, especially concierge guy, K. Tat, and Buckie guys.
April 17, 2013
Rated 5 out of 5 by Ken311 All excellences
Great hotel, great location in particular beach and pool area. Italian restaurant at beach front is the best choice. Will definitely return.
April 7, 2013
Rated 5 out of 5 by T888 Premium Quality and Service.
Among the hotels and resorts along Chewang, where all the main action is at, Vana Belle is probably the most premium of them all. Upon arriving, we were already greeted by the GM who was very welcoming of our stay. Would like to make special mention to the guys at the concierge, Mr. Nor and the rest of the crew. I think these guys have helped us a lot especially considering that logistics and moving around Samui can be quite costly bec of the taxi union. I also noticed that everyone in the hotel was not only focused on their own job but they also do several tasks at the same time which was really amazing and most importantly, convenient. Imagine the concierge preparing your late check out, handling the car rental service and restaurant reservations. Some of the requests that I recall we made from them. A buggie was always available on request and we did not have to wait long. Space is definitely an abundance in their rooms. There was more than enough room to move around considering we were already three in the room. I am unsure if this was still part of the control of the hotel but the pool was generally warm during out stay. Considering the hot weather, it would've been nice for it to be at least a bit cooler. We also visited other premium hotels such as the six senses and W which was really far from the action and I think overall, Vana Belle is still my personal choice for premium service and quality. I would definitely comeback to this hotel if I visit Samui again.
March 31, 2013
Rated 5 out of 5 by Juha Relaxed feeling in an exclusive hotel
Nicely build hotel in premium location. Being a relatively small hotel it brings exclusive feeling. Already on the second day the personnell know you by name. Superior service and excellent facility makes this hotel an excellent stay for a cuouple - or even for a family.
March 18, 2013
Rated 5 out of 5 by dotglo08 Perfect Setting. Perfect Stay
The gracious and gentle spirit of the Thai staff at Vanna Belle separate this resort from most of the SPG resorts we have ever stayed. Koh Samui is stunning, the beach is a nice mixture of gentle with waves, and the resort is its own botanical garden. The spa and spa therapists are also among the very best we've had, yet even with all of these plusses, this stay was made perfect by Boom, Pupu, Toon, Mam, Oddy, Natcha, Tutu, Angie, Rose, gracious and talented chef Aaron from Ireland. Four days was too short. We'll be back for a week or more next February. Thank you Vanna Belle.
March 3, 2013
Rated 4 out of 5 by Jim2013 Beautiful hotel with amazing potential
The setting and hotel are beautiful as are the rooms. The staff as you would expect are ntaurally very helpful and friendly. The facilities from pool to gym are immaculate. As a new hotel some teathing troubles are to be expected and it has its fair share but these should improve overtime...specificallly the decor in some of the rooms is a bit sparce, blank walls, empty display shelves, the waredrobe space was very limited and there was only one chair by our pool. While the beach bar and restaurant and lobby lounge are excellent the Kiree restaurant does not live up to expectations, the food is great but the service is poor. During our stay service was slow, orders were wrong and the staff seemed to not know the menu fully. That said this will I'm sure be an amazing hotel and I cannot wait to return.
March 1, 2013
Rated 5 out of 5 by RoubleRitu Excellent property.super hospitality
Though a bit pricy,the hospitality and the staff more than makes up for it.Breakfast could be more interesting though.
February 22, 2013
Rated 5 out of 5 by jacomo50 too new to be objective
We felt awkward since there were very few guests.
February 11, 2013
Rated 5 out of 5 by Chells Great experience and relaxing .
The hotel staff were very caring and informative . Made us feel great and relaxed . Ambience of the hotel is royal and at the same time gives a resort feel which we will remember for life time.
Location is excellent with mountains in the back ground and sea facing rooms . unique experience when u watch the waves from hotel room . The grand room gives a view of infinity pool which fills our mind with ecstasy.
Want to visit and again as soon as possible. Food is excellent and restaurant ambience matches well with the beach and pool located next to it.
January 23, 2013