Rated 5 out of 5 by Tiddles12 Wonderful stay
Our stay at Al-Maha was the best holiday we have ever experienced. We have stayed in 5 star luxury hotels in Mauritius, Madrid, NZ, USA and the UK, but this was certainly the best by far. We were greeted on arrival by Airlene, our Guest Relations Coordinator, and Nathalie, our Field Guide. The reception area in the main building is beautiful, with Arabian artifacts on the walls, and local art. The atmosphere is of understated elegance and calm with no computers, just a wonderful fruit cocktail waiting for us as we were told of the pleasures ahead, including a range of activities available during our stay from falconry and Desert drives to nature Treks and camel rides. Our luggage was taken to our suite and we were transported there on an electric buggy. These are used to transport the staff and guests around Al-Maha as it is 225 square km in size. We stayed in a Bedouin Suite, which is surrounded by luxurious green trees and bushes, and out of sight and sound from it’s neighbours. Each suite has its own private infinity pool, surrounded by a decking area, and a dining area, and two sunbeds. We were in suite 7 which faced east, so we were woken to a glorious sunrise over the desert. Each suite looks out onto a desert landscape, and ours stretched as far as the eye could see. The suites are truly stunning. The bed is handmade and is 234 cm width (7.8 feet!) and 200cm length (6.6 feet). It is solid carved wood, with a wonderful mattress. There is a bespoke pillow menu. Our pillows were Canadian goose down. The bedding itself was 600 thread count, Jacquard 100% Egyptian cotton, and had the Al-Maha logo (the Oryx) in a discrete gold pattern on the white bedding. The bedroom/living area had a desk, 2 chaise longues, an artists easel with paints and paper, binoculars, a large antique chest at the end of the bed, a beautiful coffee table, various original antique Arabic artifacts such as vases, paintings and wall hangings, and a large wooden wardrobe of Arabic design. The hallway had a large box of various teas from The London tea company, a kettle and china tea cups and saucers, a Nespresso machine with a box of various Nespresso pods. There was a fridge with lots of bottled water. All drinks, water, tea, coffee and all meals are included in the hotel stay.
The bathroom was huge, with a large bath, big enough for two, a shower room, a toilet room, and a vanity area with two large sinks, alcoves for your toiletries. Bulgari toiletries provided include shampoo, hair conditioner, shower gel and body moisturizer.
We had dinner on our deck on our first evening. It is delivered by a waiter who sets our your table with a white linen table cloth, and serves up your meals. The food is to die for. Cooked by David Miras, a wonderful chef. The Yellow fin Tuna Carpaccio starter is wafer thin slices of tuna, with a crisp Parmesan wafer, Ruccula and Black Truffle Olive oil. Another favourite starter was Perigord salad, with smoked duck breast, blue cheese, croutons, pork bacon and raspberry dressing. There was excellent choices for the All day room menu with a choice of 12 starters, 17 main course, plus as many side dishes as you desire. Main courses include Argentinian beef fillet, Herb crusted Hamoor, and Jumbo prawns. Desserts include Vanilla crème brulee with lemon shortbreads, and Baked chocolate torte with Orange sorbet. Our dinner guests included three shy gazelles, who cannot get onto the deck but who are literally within three feet of you waiting for some of the bread provided. Gazelles and Oryx roam freely amongst the suites and along the paths, and are perfectly delightful to behold. The Oryx have huge horns, so we gave them a wide berth, but they do not bother you if you leave them alone. On our second day, we ate every meal on our own private deck as it was so lovely eating outside in the fresh, warm (35 degrees) air. That evening, we chose to do an activity called Sundowners, which was a short drive into the desert dunes, at sundown, where a waiter was waiting with a cabinet of drinks and fruit for us. We were handed a glass of sparkling wine (or was it champagne?) whilst watching the sunset over the dunes. We had a selection of dates and fruit to choose from, as well as many types of drinks. On our third day, we were up at the crack of dawn for a falconry display at 6:15 am. We saw two falcons and an owl swooping and eating their meal (quail meat). It was amazing. We were allowed to wear a cuff and hold the falcons, and take photos. That evening, we went on a camel trek to the sundowners. The camels are very well looked after, and indeed we were shown their living area, which was very clean, and the camels were in the shade with plenty of food and water. We were also shown the falconry mews, and how the falcons are trained, weighed and fed. These are animals are very well looked after indeed. Although we did not choose horse riding as an activity, we were shown the horses, and allowed to feed them chopped apples in their stables. The horses are all ex -race horses, varying in age from 8 to 30. They have 3 people just to look after the horses, to feed them and clean them. Again, they have plenty of room, and their stables are very clean. Another activity we did was dune driving in 4 by 4’s through the sand dunes. This was great fun. We saw camels in the desert, including one who had just been born. The umbilical chord was still attached, and the camel’s fur was wet. It was truly a magical sight. Nathalie, our Field guide was great. We went on a desert walk, and she taught us and showed us all the different animal tracks and their hiding places. We didn’t see any actual snakes or scorpions (thank goodness) but we saw their tracks and hiding places.
Whilst eating lunch in the restaurant on our third day, the restaurant manager (Srini) asked us what we would like for dinner. Apparently, we could have anything we liked, and NOTHING was ever refused. I was going to ask for human, but thought better of it. Srini had noticed I like fish as I had just eaten Jumbo prawns (and JUMBO they were!) so asked if I would like a seafood platter cooked to my specification for dinner. My husband was offered a meat platter as he had a penchant for the Argentinian beef. When we arrived for dinner, we ate outside in the restaurant and dinner is a 5 course affair. The seafood platter was huge, with enough fish for 5 meals. There were at least 5 large portions of different types of fish, including large prawns, mackerel, salmon, tuna steak, and two different types of white fish steaks. This came with a garlic butter sauce in a jug. My husband had a large plate of meat, including lamb, beef, veal. It was cooked to perfection. He said it was like cutting through butter, as the meat was so tender.
I have to say though that despite the luxurious surroundings, the desert views, the calmness, serenity, roaming wildlife, and superb views….. what makes Al-Maha so special are the staff. They truly make you feel like Royalty. Actually, they make you feel like family- that you are the moat important person in the world, and nothing is too much for them. I have never met such a wonderful group of professional, kind, warm, friendly, happy people. Special thanks go to Airlene, Nathalie, and Srini. We had a tour of the kitchen which was very impressive- very well organized and clean. They only use the best quality ingredients at Al-Maha. Chef David says this is why it is so easy to cook. Do not believe him. David is a great cook- Full stop. Special thanks also to David for the wonderful food, and especially to Prakash, Sateesh, Ariel, Arun, Remy, Shakeel and Naresh, the lovely lads who served our meals and water. Absolutely delightful.
The housekeeping duo, Rasideen and Sahid were also delightful, cleaning our room twice daily, providing clean towels, and pretty postcards. Thank you. We met their manager, Hari, who wanted to make sure that everything was to our satisfaction. Yes, it was.
We even met the General Manger, Arne Silvis, a lovely South African, who truly believes in conservation and that what makes Al-Maha great is the staff. And I could not agree more.
October 23, 2012
Rated 5 out of 5 by ongdebbie Every moment was perfect!
The vacation was planned as a surprise for my husband with the expectation of a lazy and relaxed short 3 nights. However, from the moment we were received at the door to the restaurant, our experience was elevated by the minute. All the service staff, especially the restaurant service staff, gave full attention and very attentive to our requests that brings them to the next service meal.
The activities were no short change and guides are very knowledgeable and unpretentious.
The 2 activities per night is a good pace to enjoy all the services provided at the resort.
Will come back again and doesn't need a special event to fuel our return.
February 13, 2013
Rated 3 out of 5 by dswesson Took advantages of the situation being isolated from Dubai
I will make this short and sweet. Overall i liked the experience,, but financially speaking, the resort is not a good value. After paying $1100+per night when booking, then I am hit with additional fees of $250+per night. To add insult to injury, at dinner the wine is ridiculously marked up. I know wine very well and know the costs in the UAE. La Maha is taking advantage of having captured customers (one hour from Dubai) and gouging customers for wine. I estimate the markup from 8 to 10x La Maha's costs. That is not reasonable and I would never recommend the resort based on this one issue.
If you need to make more $, charge more for the room/resort fees (and disclose upfront) and stop gauging on wine.
January 29, 2013
Rated 5 out of 5 by marlene123 Wonderful experience.
The hotel was more than we expected. Every room has a private pool, the room service was excellent, all the service we received was excellent. The hotel was very clean. Our guide Gerard was very knowledgeable, friendly and professional. The food was gourmet. The spa staff was very well trained. We had a wonderful time. We stayed for three nights and four days. Just enough to rest and do activities. It would be a nice place for a honeymoon, adult vaca, or family with older children. I know its sounds too good to be true.
March 2, 2015
Rated 3 out of 5 by KANSARI Al Maha Is not my first choice anymore.
I have been coming to Al Maha many times past the years.
it was always perfect to me.
except the last time which really disappointed me.
for the first time I had to wait for almost an hour at the gate till the nice gate keeper calls them to contact me for coming in with my personal vehicle the reason some other guests came later but they gave them the priority.
I have been always coming for one reason.. a special occasion. you name it to share an celebrate.
this time I wanted to celebrate my wife's birthday which was not a big deal to them for the reason I booked the room for that sole purpose to make it great also I requested for hard pillows with that.
it was all good the way they were really concerned for my pregnant wife.
but what was fulfilled to my request is that I only got the hard pillows and not even a single person wished my dear wife a happy birthday.
it really hurt me and I did speak to the person in charge about my concern how I was disappointed he made sure that it would go to the management.
I had a relief that someone would action it by at least an apology letter now we checked out on the 27th of Jan till date not a single mail regarding that.
so I am considering it for the last time that new management does not care for simple sentimental things any more we rather do it somewhere else. thank you for making it a stay to remember.
February 12, 2015
Rated 5 out of 5 by Zimikiwi Perfection
We spent top dollar and got what we paid for. No detail was overlooked and the peace and beauty of the desert was maximised by the beautiful, and very private luxurious 'tented' suites, ours with its own pool. The attention from the staff was at times quite touching. My husband has a food allergy and the kitchen and wait staff went to every length possible to ensure he was well and safely fed including making him a special birthday cake. While one of the most luxurious resorts in Dubai, it is a relaxed and unostentatious place. An excellent and very interesting range of activities are offered. The food was delicious. Nothing is overlooked.
January 13, 2013
Rated 5 out of 5 by Cathy1477 Our home from home, but more luxurious!
We have stayed each year at Al Maha for about 7 years, the length of our stay having increased to 12 nights for the past 4 years or more. Although there was a slight deterioration in overall standards due to the massive staff changes that occurred when the resort came under Starwood management, the new staff have now settled and the resort is better than it has ever been - so if you visited soon after the changeover and were a little disappointed, do go back again and you will be delighted once more. Chef David has worked marvels with the menu, the welcome at the resort is superb and the standards are unsurpassed compared to any other top grade deluxe hotel elsewhere in the world. The staff are truly professional but with a friendly touch that makes this such a special place. Congratulations to the management and staff on running such a tight ship but with such a relaxed and homely atmosphere. See you again soon!
September 11, 2012
Rated 5 out of 5 by mike1981 The Perfect Retreat
I will spend a lifetime trying to recreate memories experienced during my recent stay at the Al Maha resort. The place is simply magical, the panoramic views, beautifully decorated rooms, exquisite food and warm personal service offered, make the entire experience special from the moment you arrive.
I will return soon,
January 27, 2013