Rated 3 out of 5 by CynthiaT This hotel was a lovely stay
Wonderful service. Great experience for visitors. Could improve in some areas (will send separate email).
August 10, 2014
Rated 5 out of 5 by BMAGIC Al Maha-True LUXURY
What an awesome experience, from pre-arrival information, to checking-in....., it was a luxury treatment. All staff showed high level of responsibility and accountability in their various department. I was blown away...., never enjoyed luxury in its real sense like l did in Al Maha.
You all ROCK...!
August 5, 2014
Rated 5 out of 5 by Tiddles12 Wonderful stay
Our stay at Al-Maha was the best holiday we have ever experienced. We have stayed in 5 star luxury hotels in Mauritius, Madrid, NZ, USA and the UK, but this was certainly the best by far. We were greeted on arrival by Airlene, our Guest Relations Coordinator, and Nathalie, our Field Guide. The reception area in the main building is beautiful, with Arabian artifacts on the walls, and local art. The atmosphere is of understated elegance and calm with no computers, just a wonderful fruit cocktail waiting for us as we were told of the pleasures ahead, including a range of activities available during our stay from falconry and Desert drives to nature Treks and camel rides. Our luggage was taken to our suite and we were transported there on an electric buggy. These are used to transport the staff and guests around Al-Maha as it is 225 square km in size. We stayed in a Bedouin Suite, which is surrounded by luxurious green trees and bushes, and out of sight and sound from it’s neighbours. Each suite has its own private infinity pool, surrounded by a decking area, and a dining area, and two sunbeds. We were in suite 7 which faced east, so we were woken to a glorious sunrise over the desert. Each suite looks out onto a desert landscape, and ours stretched as far as the eye could see. The suites are truly stunning. The bed is handmade and is 234 cm width (7.8 feet!) and 200cm length (6.6 feet). It is solid carved wood, with a wonderful mattress. There is a bespoke pillow menu. Our pillows were Canadian goose down. The bedding itself was 600 thread count, Jacquard 100% Egyptian cotton, and had the Al-Maha logo (the Oryx) in a discrete gold pattern on the white bedding. The bedroom/living area had a desk, 2 chaise longues, an artists easel with paints and paper, binoculars, a large antique chest at the end of the bed, a beautiful coffee table, various original antique Arabic artifacts such as vases, paintings and wall hangings, and a large wooden wardrobe of Arabic design. The hallway had a large box of various teas from The London tea company, a kettle and china tea cups and saucers, a Nespresso machine with a box of various Nespresso pods. There was a fridge with lots of bottled water. All drinks, water, tea, coffee and all meals are included in the hotel stay.
The bathroom was huge, with a large bath, big enough for two, a shower room, a toilet room, and a vanity area with two large sinks, alcoves for your toiletries. Bulgari toiletries provided include shampoo, hair conditioner, shower gel and body moisturizer.
We had dinner on our deck on our first evening. It is delivered by a waiter who sets our your table with a white linen table cloth, and serves up your meals. The food is to die for. Cooked by David Miras, a wonderful chef. The Yellow fin Tuna Carpaccio starter is wafer thin slices of tuna, with a crisp Parmesan wafer, Ruccula and Black Truffle Olive oil. Another favourite starter was Perigord salad, with smoked duck breast, blue cheese, croutons, pork bacon and raspberry dressing. There was excellent choices for the All day room menu with a choice of 12 starters, 17 main course, plus as many side dishes as you desire. Main courses include Argentinian beef fillet, Herb crusted Hamoor, and Jumbo prawns. Desserts include Vanilla crème brulee with lemon shortbreads, and Baked chocolate torte with Orange sorbet. Our dinner guests included three shy gazelles, who cannot get onto the deck but who are literally within three feet of you waiting for some of the bread provided. Gazelles and Oryx roam freely amongst the suites and along the paths, and are perfectly delightful to behold. The Oryx have huge horns, so we gave them a wide berth, but they do not bother you if you leave them alone. On our second day, we ate every meal on our own private deck as it was so lovely eating outside in the fresh, warm (35 degrees) air. That evening, we chose to do an activity called Sundowners, which was a short drive into the desert dunes, at sundown, where a waiter was waiting with a cabinet of drinks and fruit for us. We were handed a glass of sparkling wine (or was it champagne?) whilst watching the sunset over the dunes. We had a selection of dates and fruit to choose from, as well as many types of drinks. On our third day, we were up at the crack of dawn for a falconry display at 6:15 am. We saw two falcons and an owl swooping and eating their meal (quail meat). It was amazing. We were allowed to wear a cuff and hold the falcons, and take photos. That evening, we went on a camel trek to the sundowners. The camels are very well looked after, and indeed we were shown their living area, which was very clean, and the camels were in the shade with plenty of food and water. We were also shown the falconry mews, and how the falcons are trained, weighed and fed. These are animals are very well looked after indeed. Although we did not choose horse riding as an activity, we were shown the horses, and allowed to feed them chopped apples in their stables. The horses are all ex -race horses, varying in age from 8 to 30. They have 3 people just to look after the horses, to feed them and clean them. Again, they have plenty of room, and their stables are very clean. Another activity we did was dune driving in 4 by 4’s through the sand dunes. This was great fun. We saw camels in the desert, including one who had just been born. The umbilical chord was still attached, and the camel’s fur was wet. It was truly a magical sight. Nathalie, our Field guide was great. We went on a desert walk, and she taught us and showed us all the different animal tracks and their hiding places. We didn’t see any actual snakes or scorpions (thank goodness) but we saw their tracks and hiding places.
Whilst eating lunch in the restaurant on our third day, the restaurant manager (Srini) asked us what we would like for dinner. Apparently, we could have anything we liked, and NOTHING was ever refused. I was going to ask for human, but thought better of it. Srini had noticed I like fish as I had just eaten Jumbo prawns (and JUMBO they were!) so asked if I would like a seafood platter cooked to my specification for dinner. My husband was offered a meat platter as he had a penchant for the Argentinian beef. When we arrived for dinner, we ate outside in the restaurant and dinner is a 5 course affair. The seafood platter was huge, with enough fish for 5 meals. There were at least 5 large portions of different types of fish, including large prawns, mackerel, salmon, tuna steak, and two different types of white fish steaks. This came with a garlic butter sauce in a jug. My husband had a large plate of meat, including lamb, beef, veal. It was cooked to perfection. He said it was like cutting through butter, as the meat was so tender.
I have to say though that despite the luxurious surroundings, the desert views, the calmness, serenity, roaming wildlife, and superb views….. what makes Al-Maha so special are the staff. They truly make you feel like Royalty. Actually, they make you feel like family- that you are the moat important person in the world, and nothing is too much for them. I have never met such a wonderful group of professional, kind, warm, friendly, happy people. Special thanks go to Airlene, Nathalie, and Srini. We had a tour of the kitchen which was very impressive- very well organized and clean. They only use the best quality ingredients at Al-Maha. Chef David says this is why it is so easy to cook. Do not believe him. David is a great cook- Full stop. Special thanks also to David for the wonderful food, and especially to Prakash, Sateesh, Ariel, Arun, Remy, Shakeel and Naresh, the lovely lads who served our meals and water. Absolutely delightful.
The housekeeping duo, Rasideen and Sahid were also delightful, cleaning our room twice daily, providing clean towels, and pretty postcards. Thank you. We met their manager, Hari, who wanted to make sure that everything was to our satisfaction. Yes, it was.
We even met the General Manger, Arne Silvis, a lovely South African, who truly believes in conservation and that what makes Al-Maha great is the staff. And I could not agree more.
October 23, 2012
Rated 5 out of 5 by ongdebbie Every moment was perfect!
The vacation was planned as a surprise for my husband with the expectation of a lazy and relaxed short 3 nights. However, from the moment we were received at the door to the restaurant, our experience was elevated by the minute. All the service staff, especially the restaurant service staff, gave full attention and very attentive to our requests that brings them to the next service meal.
The activities were no short change and guides are very knowledgeable and unpretentious.
The 2 activities per night is a good pace to enjoy all the services provided at the resort.
Will come back again and doesn't need a special event to fuel our return.
February 13, 2013
Rated 3 out of 5 by dswesson Took advantages of the situation being isolated from Dubai
I will make this short and sweet. Overall i liked the experience,, but financially speaking, the resort is not a good value. After paying $1100+per night when booking, then I am hit with additional fees of $250+per night. To add insult to injury, at dinner the wine is ridiculously marked up. I know wine very well and know the costs in the UAE. La Maha is taking advantage of having captured customers (one hour from Dubai) and gouging customers for wine. I estimate the markup from 8 to 10x La Maha's costs. That is not reasonable and I would never recommend the resort based on this one issue.
If you need to make more $, charge more for the room/resort fees (and disclose upfront) and stop gauging on wine.
January 29, 2013
Rated 5 out of 5 by UKvelvetStar Best Honeymoon Stop on our Trip!
Al Maha Resort is the ultimate romantic getaway or honeymoon stop! My husband and I stayed 2 nights here on our honeymoon, and we had a very romantic time in the serene desert. We had an upgraded room with our own private infinity pool overlooking the desert and wildlife (gazelles, oryxes) - it was epic! We didn't want to leave! The staff was attentive but let us have our privacy. And the food was glorious! It was the best food we ate on our Dubai & Abu Dhabi honeymoon! Thank you to all the staff for making our honeymoon magical! We'd love to come again!
July 17, 2014
Rated 5 out of 5 by Zimikiwi Perfection
We spent top dollar and got what we paid for. No detail was overlooked and the peace and beauty of the desert was maximised by the beautiful, and very private luxurious 'tented' suites, ours with its own pool. The attention from the staff was at times quite touching. My husband has a food allergy and the kitchen and wait staff went to every length possible to ensure he was well and safely fed including making him a special birthday cake. While one of the most luxurious resorts in Dubai, it is a relaxed and unostentatious place. An excellent and very interesting range of activities are offered. The food was delicious. Nothing is overlooked.
January 13, 2013
Rated 5 out of 5 by Isabell19 The hotel is a fantastic place to relax
We give the hotel our highest rating, as we had a fantastic stay there. The location is very unique and having separate villas with a dedicated swimming pool for each guest is just amazing.
We also enjoyed the offered activities very much, particularly the dune driving, as well as the camel riding and the morning walk in the desert.
Having the opportunity to dine outside and watch the animals, as well as the desert makes this place very special.
The staff is super-friendly and professional and is fulfilling every wish.
It could not have been a better experience.
July 16, 2014