Rated 5 out of 5 by mzad00 Excellent Everything!
It was our first time in Mallorca, and what an amazing experience! The location is on a lush mountaintop with a closeby bus stop which takes you to Mallorca city center. Taxis are easy to find also but cost much more to take to city center. Its worth being a little far from the city center though because the views are amazing and its peaceful. Housekeeping visited twice daily and kept everything neat. There is a shower and a bathtub in the bathroom. One thing I found great was the amazing view from our rooms balcony! I would highly recommend this hotel to anyone visiting Mallorca!!
July 4, 2012
Rated 5 out of 5 by BigBill Superior Hotel and Staff
The staff gets service right. Done perfectly without being noticed or as a guest feeling smothered. Right from the Front Desk Staff including Trainees to the GM, one of the very best stays of the last 5 years.
English, German, Spanish? No problem, most multi-lingual staff I've encountered.
February 16, 2012
Rated 5 out of 5 Almost perfect
I have stayed in a lot of five star hotels during the last ten years and for me this was a genuine luxury hotel. The service was first class, the food excellent. The staff was wonderful. Fantastic paintings, beautiful rooms and great spa!! Amazing property! Highly recommend!
April 9, 2012
Rated 5 out of 5 by RichardU71 Pure perfection
I have stayed at this hotel 5 times now and its always fantastic. We just came back from our most recent stay and I think they even managed to top other stays. This is one of the best in the world. A tip, try the new tapas restaurant Es Vi, great!!
May 2, 2012
Rated 5 out of 5 by DublinTtip One of the Best
My wife & I had 4 days of relaxing break in Palma and staying at the Castillo Son Vida was a unique & luxurious experience. Tranquil surrounding & did not have time to use any of the 4 surrounding golf courses which must wait till the next visit !
August 9, 2012
Rated 5 out of 5 by nac69uk Best hotel in Palma.
Great location, beautiful property and excellent food and services.
Staff always with a smilie and willing to meet all your needs at ant time.
August 15, 2012
Rated 5 out of 5 by Jasmin Jasmin
Stay was perfekt!
Just one recommendation:
We missed an iron/ironboad and a coffee/tee station in the room, which must be a standard now a day in a luxury collection hotel.
June 20, 2014
Rated 5 out of 5 by HongKongFamily Exceptional Starwood hotel
After staying at numerous Starwood hotels throughout Europe, Canada and Hong Kong, we were definitely impressed and very surprised by Castillo Hotel.
The staff were very friendly and one of the doormen greeted us that night by saying "We have been expecting you all day, Mr. ___" as we arrived very late at around 11 PM, and was the most surprising and delighting words to hear after a long day from the airport! It shows the level of detail and commitment that the staff at Castillo Hotel has. The front desk staff also took the time to walk us to our room and explain our room's features.
The next evening, a lady staff also took the time to give us detailed information & brochures regarding Mallorca's activities for kids, and it was very welcoming for her to have spoken to us during the cocktail event.
Highl praises for the staff at this hotel & the best SPG hotel we've been to so far!
*** Only issue was that the PDF invoice after check-out send to my email shows a blank page, and the stated reply email is incorrect. Technical errors that I hope should be easily and quickly resolved! ***
June 18, 2014
Rated 5 out of 5 by Dutchies Simply the best
We stayed at many fine hotels all over the world but this might be the very best of them all. Excellent staff, fantastic breakfast (as we had a full programme we could not try the restaurants) and a super room with seperate toilet, seperate shower and 2 sinks (why don't more hotels have that?). We even had a little Christmas tree in our room. Next time we'll bring our golfclubs too! Not the cheapest but the best!
December 9, 2013
Rated 5 out of 5 by Iris123 Second Stay
I stayed at this lovely hotel last year, and decided on another quick break. The stay was fine, but its evident that resort is quiet, and choices were not as good as last year. The new Tapas restaurant is great....make sure you reserve! Carlos the chef at breakfast an absolute delight, along with Laura, a waitress in the restaurant and Martin in Room Service. Pool was cold, which was unexpected.
May 11, 2012
Rated 5 out of 5 Simply the Best
Am organising events since 37 years and have been to a lot of hotels, but nowhere the service and kindness of the staff was so outstanding.
For sure Castillo Hotel Son Vida is a nice hotel in a sunny location but it is all staff who makes the difference.
They were all, without exception, friendly, helpfull, smiling, proactive, flexible and efficient
You made our stay WONDERFUL
September 4, 2012
Rated 5 out of 5 by Javier Outstanding experience
This is an amazing place. We felt very welcome from the very first minute of our stay. All the staff was excellent, very friendly and really professional.
It was a very special stay. Our room was outstanding.
I would like to stand out the job done by the concierges. That also made a difference on how we discovered some of the Island treasures.
I would definitely recommend this to anyone.
April 29, 2013
Rated 4 out of 5 by Gemma13 Review
The hotel was lovely and staff very friendly and attentive.
Improvements - shuttle bus to/from town, tea/coffee making facilities in the room and gluten free bread for breakfast
June 13, 2014
Rated 5 out of 5 by Bob50 Absolutely loved this place!
We headed to Mallorca for a quick weekend getaway and to see the sights. Once we arrived at the hotel, my wife never wanted to leave! The staff went well above expectations in helping our family of 6 for the quick stay, and the kids absolutely loved all the activities for them. We will be back!
October 10, 2012
Rated 5 out of 5 by LauTV This hotel is worthy of its reputation
I am delighted to be a SPG member and thoroughly recommend this hotel to anyone who enjoys the finer things in life and what it has to offer. This hotel offers a relaxing and elegant retreat to the discerning guest. I cannot wait to return...
July 31, 2012
Rated 5 out of 5 by Augustmorning Beautiful
We loved every minute of our stay. Beautiful location, stellar staff, and amazing accommodations.
Joan Miguel was the friendliest and most sincere person we have ever met in the hospitality industry. Thank you for your help and enthusiasm.
October 11, 2012
Rated 5 out of 5 by jcleung1 Disney fed me a dream, and now I've lived it
This hotel was wonderful, even beyond the castle theme, which at other places is more of a gimmick. We arrived very late after driving around Mallorca all day, and eating at the St. Regis. Even before we arrived, the concierge helped us make a reservation and were helpful all around.
The room itself was a dream! Every window was set deep into the wall, giving you an imagination-sparking nook. A bottle of Champagne was set on ice awaiting our arrival. Personalized arrival and departure letters were delivered when we checked in.
During the day, the room was bright, and at night, the lights on the exterior of the castle made the whole thing shine.
May 3, 2014
Rated 5 out of 5 by Coco123 Mallorca, Spain
Beautiful Hotel and the staff went above and beyond to assist me with my needs.
August 17, 2012
Rated 5 out of 5 by Jennywren A stunning and luxurious hotel
We stayed here for a week this August and enjoyed every minute. The grand deluxe room was extremely comfortable and clean and the staff were very helpful and polite without being stuffy. The food could have been better in Es Vi but this was soon rectified. The pool was a great place to be and the loungers were very comfortable. The only downside was that a member of staff forgot to mention to anyone that we had booked an airport transfer when leaving so we had to make do with a taxi. We would stay again if the opportunity arose.
August 14, 2013
Rated 5 out of 5 by DavidVal5862 Simply stunning hotel.
The Castillo Hotel Son Vida is everything you need for a relaxing holiday . The views are spectacular , the facilities are great but the jewel in the crown is the staff - nothing was too much trouble , always friendly , smiling and helpful - they made you feel like your holiday was as important to them as it was to you. We would thoroughly recommend this hotel to anyone who wanted luxury with the quietness of the countryside yet within a short taxi ride to Palma.
November 9, 2013
Rated 5 out of 5 by Himandher A haven of tranquility
We enjoyed our four day stay here very much. The hotel is a haven of tranquility and peacefulness! it was so restful round the pool and nothing was too much trouble for the staff. The breakfasts were wonderful - everything so fresh and such friendly service. Loved the freshly squeezed orrange juice.
The fantastic view over Palma and the relaxing background music added to our enjoyment. Would definitely return.
July 4, 2013
Rated 5 out of 5 by SAS1 Unexpected discovery
What a pleasant surprise this hotel was. It is impressively well appointed and run. As SPG members, we had an excellent experience in outstanding personal service and accommodation. We enjoyed our stay tremendously and we thoroughly recommend this hotel to anyone wishing for a Christmas and or New Year Eve break. We will certainly be back to try it at other times of the year.
January 4, 2013
Rated 5 out of 5 by Vally Hotel with a View
The Castillo Son Vidal in Mallorca offers spectacular views of the city - the terrace is absolutely breathtaking on a sunny day as well as at night. A glass of champagne in the moonlight is a must !
The staff is very attentive whilst being unobsequious, making the whole experience absolutely wonderful.
Highly recommended also for its golf course.
I would definitely go back.
October 9, 2012
Rated 5 out of 5 by ginaht a wonderful stay
We were a family of four , very well catered for, particularly in the rooms allocated. A very enjoyable holiday, only a slight mishap with housekeeping which did not detract from the experience. A fabulous location with stunning views and the facilities to enjoy them .We have already recommended the hotel to friends !
August 19, 2012
Rated 3 out of 5 by aldo61 Careless management
Hotel management was unable to keep noise level of a partying crowd during whole night to an acceptable level for two nights.
Parts of the hotel smell.
Mangement did not care and recognize SPG Status and privileges.
December 2, 2013
Rated 5 out of 5 by pops252 Luxury and old fashioned service
My wife and I stayed to celebrate our 50th wedding anniversary on the recommendation of our son...........perfect. Old fashioned service combined with super food and quality rooms, and the sun shone.
Michael and Inger UK
December 29, 2012
Rated 5 out of 5 by johnson1 beautiful;
the hotel was stunning, the problem was when we booked with travel republic we informed them it was our 25 anniversary and requested possible upgrade , nothing happened but we were informed the room would have a balcony and when we we arrived our roomwas lovely but no balcony and hotel gave us option of small room with balcony and by time we decided it then had been given to someone else , and then we ended up being upgraded but paying lots more !
May 11, 2014
Rated 5 out of 5 by Luck Great Location, Excellent service, very friendly and professional staff
- Great Location
- Food is delicious and well presented
- Room features all comforts
- People are extremely friendly (especially Tomas in the concierge Department and Laura in the Restaurant)
February 2, 2013
Rated 5 out of 5 by CSO1 Spectacular Property
This is a beautiful property with top notch staff and a spectacular location. The facitlites blend the best of old world architecture with modern amenities. I look forward to my next visit.
October 29, 2012
Rated 5 out of 5 by Martin Restaurant
We found the food to be exceptional this year and especially the buffet.
We are looking to come back again in September and would delighted if you were to provide more buffets.
April 7, 2013