Rated 5 out of 5 by Nitram123 Service as it should be
We have just spent 7 nights in one of the best hotels for service and amenities.
Every single member of staff seemed to go the extra mile to help you enjoy our stay.
August 3, 2014
Rated 5 out of 5 by JCBNCFC Spacious and relaxing
A wonderful few days unwinding in the sun. A spacious hotel set in fine grounds, I found that the Son Vida offered everything that I was after.
August 1, 2014
Rated 5 out of 5 by Lagonda Recommended
Very comfortable stay. Good facilities, food and friendly staff.
July 31, 2014
Rated 5 out of 5 by Rikkie10 High class - except lunch
One of the most beautiful and friendly hotels we have staid in. Impressive and stylish facilities with a palatial feeling. Impeccable grand luxury room with superb view. Wouldn't personally book rooms in any other part of the hotel. Perfect bed, stylish decoration, wonderful bathroom with two sinks. Issues with leaking airconditioning, solved immediately. Wonderful, responsive and courteous staff. No wish left unattended.
Very good half board, well-furnished wine cellar, mostly rather pricey, but local good value wines, too. Delicious food for dinner, cooked with attention and care. Lunch menu commonplace, uninventive and even tasteless. Tuna sala with what seemed pre-packed lettuce and canned tuna. Not the same standard as the rest. Extra charge for bread at lunch, which I found petty.
The pool and pool area rather small and crowded if many guests in the hotel, otherwise beautiful and scrupulously clean.
The views from the (enormous) terraces and the restaurant are incredible, just like on the hotel's website. Well-kept and lush garden, good parking facilities. Shuttles for golf courses, I would have appreciated a courtesy shuttle to Palma or to a good beach too.
Overall a very good experience recommended for relaxing or sporty luxury.
July 25, 2014
Rated 5 out of 5 by Tabs Fresh air and beautiful views
A wonderful relaxing vacation.
July 24, 2014
Rated 5 out of 5 by birki57 luxury escape from the hustle and bustle
a place of serenity with wonderful food and pampering by professional attentive staff
July 16, 2014
Rated 5 out of 5 by Nikki2014 Amazing hotel with views that take your breath away!
This is my second visit to the Castillo and I was not disappointed, if anything my Husband and I enjoyed even more than last year, the Hotel is fabulous, the staff are always friendly and some even remembered us, which was a lovely touch. We are already planning on going back next year for the good food, to soak up the sun with the amazing weather and a little bit of golf for my Husband!
July 16, 2014
Rated 5 out of 5 by 75nightPlatinum Truly exceptional Luxury Collection Property
Thank you to all the staff and Mr. Del Camp for such a lovely vacation. We just returned from an eight night visit for the third year in a row and plan to return next year. We visit Mallorca because the Castillo Hotel does such a fabulous job. It is not the most convenient pool vacation destination from Chicago! We received a much appreciated family suite upgrade that makes all the difference and fresh flowers and champagne and snacks awaited. Thank you--we enjoyed immediately! The views of Palma and the water are beautiful and the suite has a large bathroom and comfortable bedding and is beautifully decorated. The cuisine is outstanding and we enjoy eating outdoors. The night of the cocktail party one of the managers very kindly took our daughter down to the buffet to prepare a plate for dinner while at the party. She had so much fun being escorted like that. She also enjoyed the kids club and so did we for the relaxation time! Hanna even bought a hair bun making kit for her that we had been running around town trying to find. That is truly above and beyond---thank you Hanna! We would enjoy hearing music more often in the bar--we did not know the band played Wednesday during our stay. Looking forward to next time and thank you so much!
July 9, 2014
Rated 3 out of 5 by lrec food let down
The food just did not reach 5 star standard. cold bacon at breakfast, buffet dinner tepid, no menu just little cards labelling dishes. desserts cleared away before we had finished and although a selection was presented it was obviously not the whole selection. Boeuf stroganoff with no rice offered?? Lunch was a tuna salad. It was actually a bowl filled with lettuce, 3 pieces of pepper onion and 2 medium and one tiny lump of tuna that looked visually awful. The dining experience was just not as great as I had expected. my family agree.
June 30, 2014
Rated 5 out of 5 by pangloss40 We enjoy the quality of the service and the excellent facitlies the hotels has to offer
The staff are friendly and welcoming, the food is superb and the rooms are peaceful and comfortable, offering beautiful views of Palma and the surrounding countryside. Staying at the Castillo is not like staying in a hotel at all - it's more like staying in your own palace. We intend to return next year - or perhaps even later this year!
June 26, 2014
Rated 4 out of 5 by GC2014 3 Days stay
Very friendly and professional Staff, especially to our children !!!
Room was great.
Food was excellent.
We stayed in the hotel, because it was close to the airport. We wanted to leave our children in the hotel (Kids-Club), because we had a look around on the island, in order to visit different property offers. Unfortunately the Kids Club, was not on the level we hoped it to be.
Deffinitely a hotel for Golfers, Couples, older People. Not quiete right for the kids.
June 22, 2014
Rated 4 out of 5 by JanetH Excellent location
Excellent location and good facilities. Staff were always helpful and very friendly Only fault would be the quality of the food. Thought is was quite ordinary but expensive. We had a meal in the restaurant one night and the portions were quite spare and the paella was not that well cooked and contained very little meat. We all came out rather hungry and quite disappointed for the money we spent. Coffees at the pool bar were luke warm on occasions as were the hamburgers and sometimes the wait was too long.
June 20, 2014
Rated 5 out of 5 by Jasmin Jasmin
Stay was perfekt!
Just one recommendation:
We missed an iron/ironboad and a coffee/tee station in the room, which must be a standard now a day in a luxury collection hotel.
June 20, 2014
Rated 5 out of 5 by HongKongFamily Exceptional Starwood hotel
After staying at numerous Starwood hotels throughout Europe, Canada and Hong Kong, we were definitely impressed and very surprised by Castillo Hotel.
The staff were very friendly and one of the doormen greeted us that night by saying "We have been expecting you all day, Mr. ___" as we arrived very late at around 11 PM, and was the most surprising and delighting words to hear after a long day from the airport! It shows the level of detail and commitment that the staff at Castillo Hotel has. The front desk staff also took the time to walk us to our room and explain our room's features.
The next evening, a lady staff also took the time to give us detailed information & brochures regarding Mallorca's activities for kids, and it was very welcoming for her to have spoken to us during the cocktail event.
Highl praises for the staff at this hotel & the best SPG hotel we've been to so far!
*** Only issue was that the PDF invoice after check-out send to my email shows a blank page, and the stated reply email is incorrect. Technical errors that I hope should be easily and quickly resolved! ***
June 18, 2014
Rated 4 out of 5 by Gemma13 Review
The hotel was lovely and staff very friendly and attentive.
Improvements - shuttle bus to/from town, tea/coffee making facilities in the room and gluten free bread for breakfast
June 13, 2014
Rated 5 out of 5 by Gunnar48 Great hotel
A fantastic hotel. Great views, professionel service. All i all a hotel you must see and experience.
May 14, 2014
Rated 5 out of 5 by johnson1 beautiful;
the hotel was stunning, the problem was when we booked with travel republic we informed them it was our 25 anniversary and requested possible upgrade , nothing happened but we were informed the room would have a balcony and when we we arrived our roomwas lovely but no balcony and hotel gave us option of small room with balcony and by time we decided it then had been given to someone else , and then we ended up being upgraded but paying lots more !
May 11, 2014
Rated 5 out of 5 by jcleung1 Disney fed me a dream, and now I've lived it
This hotel was wonderful, even beyond the castle theme, which at other places is more of a gimmick. We arrived very late after driving around Mallorca all day, and eating at the St. Regis. Even before we arrived, the concierge helped us make a reservation and were helpful all around.
The room itself was a dream! Every window was set deep into the wall, giving you an imagination-sparking nook. A bottle of Champagne was set on ice awaiting our arrival. Personalized arrival and departure letters were delivered when we checked in.
During the day, the room was bright, and at night, the lights on the exterior of the castle made the whole thing shine.
May 3, 2014
Rated 5 out of 5 by MrBikman1 Thanks
Very helpful personnel in a warm way.
April 23, 2014
Rated 5 out of 5 by Jammie123 Everything is 5 star plus
Having stayed at many so called 5 star Spanish hotels, I wasn't sure what to expect. But boy the Son Vida goes well beyond expectation. From the minute of arriving, when excellent care given at arrival and a very friendly team, to the comfort iof the bedroom, the pool , the food, the facilities, and all of the staff, it it extremely worthy of its 5 stars. The views are stunning of the resort, the sea and Palma. Will definitely return,
April 21, 2014
Rated 5 out of 5 by Veralisa This hotel i greate!
I like to come back to your hotel again next year to play golf and relax.
April 14, 2014
Rated 5 out of 5 by Dutchies Simply the best
We stayed at many fine hotels all over the world but this might be the very best of them all. Excellent staff, fantastic breakfast (as we had a full programme we could not try the restaurants) and a super room with seperate toilet, seperate shower and 2 sinks (why don't more hotels have that?). We even had a little Christmas tree in our room. Next time we'll bring our golfclubs too! Not the cheapest but the best!
December 9, 2013
Rated 3 out of 5 by aldo61 Careless management
Hotel management was unable to keep noise level of a partying crowd during whole night to an acceptable level for two nights.
Parts of the hotel smell.
Mangement did not care and recognize SPG Status and privileges.
December 2, 2013
Rated 5 out of 5 by BigBill Favourite
This hotel with every return stay remains one of our top 5, 10 certainly in the world. We love the old and new together, the food, the staff - facile in so many languages. The views are exceptional, this hotel is always is relaxing and invigorating at the same time. Golf is easily arranged and sister properties nearby complement. Wonderful in the non-beach season, locally very historic and site of many weddings for Mallorcans. Always a pleasure.
November 24, 2013
Rated 5 out of 5 by DavidVal5862 Simply stunning hotel.
The Castillo Hotel Son Vida is everything you need for a relaxing holiday . The views are spectacular , the facilities are great but the jewel in the crown is the staff - nothing was too much trouble , always friendly , smiling and helpful - they made you feel like your holiday was as important to them as it was to you. We would thoroughly recommend this hotel to anyone who wanted luxury with the quietness of the countryside yet within a short taxi ride to Palma.
November 9, 2013
Rated 3 out of 5 by Stephanie Beautiful property in a lovely location but needs refurbishment and also let down by poor restaurant
This is our seconfd visit to Castillo Son Vida in 2013 - we are regular visitors, but alas it will be sometime before we visit the hotel again.
It is a beautiful property in a lovely location but is looked faded/tired and the restaurant is getting worse.
The front desk. concierge and doormen are all excellent. The bar staff are good but as soon as you go to level 5 it all changes!
Here are some comments:
- your staff leave all the seat covers out - bar, restaurant and pool when it is clear to all that it is going to rain. As a result you cannot sit anywhere until they dry out! It also means that they look very faded as they keep drying out in the sun.
- the menu in the restaurant has not changed for 3 years. Has the chef got no imagination?
- the restaurant service (with the exception of your long standing head waiter - when he is on duty) is terrible.
- my mother likes a pot of tea in the morning. They bring a pot + a tea bag and you need to make your own. Apparently it is for health and safety reasons that they cannot touch a tea bag!
- is it 5 star service to bring a tea/coffee to a pool area in a paper cup. It's not Starbucks. Why not invest in some suitable cups/saucers etc for a pool area - other hotels do.
- if it is for health and safety reasons that you do this then i think it is far more dangerous. They brought me a scalding hot cup of water in a paper cup . When I tried to get the lid off to put the tea bag in I spilled boiling water on my leg.
- change the biscuits - again same biscuits served for 3 years. Usually a bit stale.
- You need to decide whether you are a conference centre or a hotel. It feels like the former. I say this because on one evening you even closed the bar so that you could cater for 2 large conferences.
- We had a tea in the Salon Real (?) and the waiter tried to charge for room service.
- On checking out I relayed the above to the person on reception who said at least 20 guests had told him the same but management do not listen. Why not.
- I told the team when checking in that I was accompanied by my mother Mrs Guy. Why did everyone keep calling us both Mrs Udall.
- in the restaurant no attempt (other than by the head waiter) is made to know your names. You are known by your room number.
- We had a major leak in our suite - no apology was made.
September 16, 2013
Rated 5 out of 5 by Jurgen14 Very nice Hotel
We spent a very relaxing vacation at the Castillo Hotel Son Vida. Our overall rating is excellent: room, service, location, view, golf courses, food.
If there is something to improve: The dinner menu in the restaurants good have more variety.
September 15, 2013
Rated 5 out of 5 by LandPSpainvacation Mallorca vacation
Fabulous!!! The staff anticipates every need. The hotel is beautiful and this was the perfect end to our Spain vacation!
September 14, 2013
Rated 5 out of 5 by emes180 perfect romantic getaway
This resort hotel superseded our expectation. The facilities were outstanding and the staff particularly friendly and eager to help and please the customers. Would definitely go back on a next visit to the island.
August 29, 2013
Rated 5 out of 5 by Jennywren A stunning and luxurious hotel
We stayed here for a week this August and enjoyed every minute. The grand deluxe room was extremely comfortable and clean and the staff were very helpful and polite without being stuffy. The food could have been better in Es Vi but this was soon rectified. The pool was a great place to be and the loungers were very comfortable. The only downside was that a member of staff forgot to mention to anyone that we had booked an airport transfer when leaving so we had to make do with a taxi. We would stay again if the opportunity arose.
August 14, 2013