Rated 2 out of 5 by davidsnj82 Not a great property
I checked into hotel on Christmas day when hotel was almost entirely empty and instead of upgrading my room automatically like virtually any other hotel would do, the person at the front desk asked if I would like to preview a larger room which they could offer to me for an additional 55 Eu. Extremely offensive.
By the way, the facilities are mediocre at best and the fitness center, which I would have expected to be pretty comprensive, was tiny and had minimal equipment.
January 4, 2013
Rated 5 out of 5 by Jurgen14 Very nice Hotel
We spent a very relaxing vacation at the Castillo Hotel Son Vida. Our overall rating is excellent: room, service, location, view, golf courses, food.
If there is something to improve: The dinner menu in the restaurants good have more variety.
September 15, 2013
Rated 4 out of 5 by Stephanie Beautiful property in a fantastic location
Castillo Son Vida is a beautiful property in a fantastic location. The reception and concierge team are excellent. I feel that it is let down by both the quality of its restaurants and also the restaurant staff. The food was poor -usually cold and tasteless (we dined in the main restaurant a few times) and the waiting staff are rather offhand. It seemed to lack a good head waiter
May 28, 2013
Rated 5 out of 5 by randyop stay in the hotel
Great place to stay, We had a fantastic view of the hills and they have 3 golf course to chose from.
They would help with any question we had. I would go again. staff was great, and very helpfill, one of the resturant workers took time as he was leaving to show me where to park my rental car. not expected but made the stay much better.
July 29, 2013
Rated 5 out of 5 by Lizzie Excellent as always
My husband and I have stayed at this Hotel numerous times. It never fails to offer the perfect stay. The staff are lovely, we cannot believe that Pedro remembers us, especially with all the people he is dealing with everyday. Thank you Pedro you are a lovely man. The surroundings are beautiful, equally the rooms etc. cannot fault it - looking forward to our next visit
May 22, 2013
Rated 5 out of 5 by emes180 perfect romantic getaway
This resort hotel superseded our expectation. The facilities were outstanding and the staff particularly friendly and eager to help and please the customers. Would definitely go back on a next visit to the island.
August 29, 2013
Rated 5 out of 5 by LandPSpainvacation Mallorca vacation
Fabulous!!! The staff anticipates every need. The hotel is beautiful and this was the perfect end to our Spain vacation!
September 14, 2013
Rated 5 out of 5 by KON14 Beautiful Hotel, Wonderful Service
This elegant, luxurious hotel, set in its beautiful gardens, provided a relaxing haven and a wonderful holiday experience. Delicious food, wonderful, friendly, professional service. All staff were marvelous and extremely helpful, from Front office to Carlos the breakfast chef. Perfection!
June 26, 2013
Rated 5 out of 5 by AntonB Oh what a fantastic experience!
Castillo Hotel Son Vida is a indescribable location. Service was amazsing, superlative quality of food and this Castillo brings you with a fantastic view on top of Mallorca!
June 5, 2013
Rated 5 out of 5 by kookyterp Amazing Stay
We had an amazing stay at the Castillo Son Vida hotel. The staff was fantastic and met all of our needs. The hotel itself is stunning. We had a fantastic time and absolutely plan to come back.
April 2, 2013
Rated 5 out of 5 by LT57 This hotel is just marvellous
We have stayed at this hotel for many times due to the service and the staff. The service is outstanding and you always feel welcome - as the staff says: Welcome home!!!
May 31, 2013
Rated 3 out of 5 by AlJ007 five star facilities with three star service
Welcome by doormen and receptionist was very friendly, room(s) were nice and very clean according to the expected standards.
Pool area (outdoor) is quite small and kids are not very much welcome was our general feeling.
Service staff is very busy carrying stuff around, cleaning tables and so on. There is no particular attention paid to the guests having breakfast or lunch. You always have to attract attention. for three breakfast staff was not asking a single time if we would like to have another coffee, juice or so.
Room service was used four times, none of them managed to bring all ordered things - everytime one item was missing.
late check out was granted, but on arrival in the room, door card was locked, maid in the room didnt open. once card was operating again, maid blocked door with our own luggage and had to be advised to remove so we can open the door. In the meantime our drinks and biscuits were discarded without notice.
overall impression: no particular interest in guests' needs. no five star experience. can't compete with other true five star resorts. Rather getting through max amount of guests.
Doormen and receptionists are very friendly and helpful.
June 25, 2013
Rated 5 out of 5 by Chris1128 Excellent Stay
Excellent stay, amazing vies, received a complimentary upgrade to an amazing suite with awesome views due to SPG status
June 15, 2013
Rated 5 out of 5 by Nisse Good atmosphere
Excellent service and a friendly atmosphere. Good food and a good balance between service and friendliness.
April 21, 2013
Rated 5 out of 5 by Jammy52 Hotel was relaxing and has great features
Nice relaxed atmosphere star very helpful facilities were excellent
June 9, 2013
Rated 4 out of 5 by nickfuture Mallorca in February
Stayed for a full working week, started to feel like home. Very friendly staff. Beautiful views.
March 3, 2013
Rated 5 out of 5 by ami1 This hotel is unique
Great staff and great service.
June 30, 2013
Rated 5 out of 5 by Rachel990 Wonderful hotel
Excellent hotel,staff very friendly and really helpful. Will defiantly return.
September 11, 2012
Rated 4 out of 5 by JBR40 Great Staff, Great Experience
The hotel was exceptional, with the staff making the experience excellent.
September 17, 2012
Rated 3 out of 5 by Grss Good hotel but
could be anywhere in the world. Pool area too small and far too crowded
July 18, 2012
Rated 4 out of 5 by DODODO nice hotel
very good welcome from hotel staff, luxury hotel, good satisfaction
January 17, 2013
Rated 5 out of 5 by traveller110 Great place
Amazing place, nice view, perfect! feel the king style lifestyle!
December 19, 2012
Rated 5 out of 5 by Karlo Excellent hotel, top service and food
All in all- top hotel, we really enjoyed our stay.
December 6, 2012
Rated 5 out of 5 by Vincos Unbridled Opulence
OVERALL IMPRESSION: From the moment we arrived to our reluctant departure we felt enveloped in a world of luxury and well-being.
SPG RECOGNITION: Upgrade to a Grand Deluxe with a View over the Bay of Palma. The Front Office manager personally handled our check-in and accompanied us to our room. He spent a generous amount of time giving us a full briefing on the island and many great personal recommendations. Lovely fruit plates were delivered to our room twice during our stay. When I asked about the spa, the manager generously offered us two complimentary massages! The buffet breakfast was nothing short of spectacular.
THE ROOM: Exuded elegance. Wonderful bathroom with large tub and separate shower stall as well as a partitioned toilet area. Huge balcony.
EXCEEDED EXPECTATIONS: Breakfast on the terrace overlooking a beautiful golf course and Palma in the distance. The wine bar/restaurant Es Vi was lovely. The gym state-of-the-art. We enjoyed the indoor pool and jacuzzi every evening. Unfortunately the weather wasn’t conducive to enjoying the gorgeous outdoor pool.
DID NOT MEET EXPECTATIONS: It seems almost niggardly even to mention given the near-perfection of our stay but, as the staff here seemed so conscientious, it is worth pointing out in the name of service improvement that requests advised to the hotel prior to our arrival by my Platinum liaison were not fulfilled. Concretely, we asked for large size bathrobes, a martini shaker and glasses and daily delivery of the IHT but did not receive these things.
October 18, 2012