Rated 5 out of 5 by LT57 This hotel is just marvellous
We have stayed at this hotel for many times due to the service and the staff. The service is outstanding and you always feel welcome - as the staff says: Welcome home!!!
May 31, 2013
Rated 5 out of 5 by birki57 luxury escape from the hustle and bustle
a place of serenity with wonderful food and pampering by professional attentive staff
July 16, 2014
Rated 5 out of 5 by Rikkie10 High class - except lunch
One of the most beautiful and friendly hotels we have staid in. Impressive and stylish facilities with a palatial feeling. Impeccable grand luxury room with superb view. Wouldn't personally book rooms in any other part of the hotel. Perfect bed, stylish decoration, wonderful bathroom with two sinks. Issues with leaking airconditioning, solved immediately. Wonderful, responsive and courteous staff. No wish left unattended.
Very good half board, well-furnished wine cellar, mostly rather pricey, but local good value wines, too. Delicious food for dinner, cooked with attention and care. Lunch menu commonplace, uninventive and even tasteless. Tuna sala with what seemed pre-packed lettuce and canned tuna. Not the same standard as the rest. Extra charge for bread at lunch, which I found petty.
The pool and pool area rather small and crowded if many guests in the hotel, otherwise beautiful and scrupulously clean.
The views from the (enormous) terraces and the restaurant are incredible, just like on the hotel's website. Well-kept and lush garden, good parking facilities. Shuttles for golf courses, I would have appreciated a courtesy shuttle to Palma or to a good beach too.
Overall a very good experience recommended for relaxing or sporty luxury.
July 25, 2014
Rated 5 out of 5 by Tabs Fresh air and beautiful views
A wonderful relaxing vacation.
July 24, 2014
Rated 5 out of 5 by 75nightPlatinum Truly exceptional Luxury Collection Property
Thank you to all the staff and Mr. Del Camp for such a lovely vacation. We just returned from an eight night visit for the third year in a row and plan to return next year. We visit Mallorca because the Castillo Hotel does such a fabulous job. It is not the most convenient pool vacation destination from Chicago! We received a much appreciated family suite upgrade that makes all the difference and fresh flowers and champagne and snacks awaited. Thank you--we enjoyed immediately! The views of Palma and the water are beautiful and the suite has a large bathroom and comfortable bedding and is beautifully decorated. The cuisine is outstanding and we enjoy eating outdoors. The night of the cocktail party one of the managers very kindly took our daughter down to the buffet to prepare a plate for dinner while at the party. She had so much fun being escorted like that. She also enjoyed the kids club and so did we for the relaxation time! Hanna even bought a hair bun making kit for her that we had been running around town trying to find. That is truly above and beyond---thank you Hanna! We would enjoy hearing music more often in the bar--we did not know the band played Wednesday during our stay. Looking forward to next time and thank you so much!
July 9, 2014
Rated 5 out of 5 by Gunnar48 Great hotel
A fantastic hotel. Great views, professionel service. All i all a hotel you must see and experience.
May 14, 2014
Rated 5 out of 5 by LandPSpainvacation Mallorca vacation
Fabulous!!! The staff anticipates every need. The hotel is beautiful and this was the perfect end to our Spain vacation!
September 14, 2013
Rated 5 out of 5 by Chris1128 Excellent Stay
Excellent stay, amazing vies, received a complimentary upgrade to an amazing suite with awesome views due to SPG status
June 15, 2013
Rated 3 out of 5 by AlJ007 five star facilities with three star service
Welcome by doormen and receptionist was very friendly, room(s) were nice and very clean according to the expected standards.
Pool area (outdoor) is quite small and kids are not very much welcome was our general feeling.
Service staff is very busy carrying stuff around, cleaning tables and so on. There is no particular attention paid to the guests having breakfast or lunch. You always have to attract attention. for three breakfast staff was not asking a single time if we would like to have another coffee, juice or so.
Room service was used four times, none of them managed to bring all ordered things - everytime one item was missing.
late check out was granted, but on arrival in the room, door card was locked, maid in the room didnt open. once card was operating again, maid blocked door with our own luggage and had to be advised to remove so we can open the door. In the meantime our drinks and biscuits were discarded without notice.
overall impression: no particular interest in guests' needs. no five star experience. can't compete with other true five star resorts. Rather getting through max amount of guests.
Doormen and receptionists are very friendly and helpful.
June 25, 2013
Rated 5 out of 5 by Nisse Good atmosphere
Excellent service and a friendly atmosphere. Good food and a good balance between service and friendliness.
April 21, 2013
Rated 4 out of 5 by nickfuture Mallorca in February
Stayed for a full working week, started to feel like home. Very friendly staff. Beautiful views.
March 3, 2013
Rated 5 out of 5 by Veralisa This hotel i greate!
I like to come back to your hotel again next year to play golf and relax.
April 14, 2014
Rated 5 out of 5 by Rachel990 Wonderful hotel
Excellent hotel,staff very friendly and really helpful. Will defiantly return.
September 11, 2012
Rated 4 out of 5 by JBR40 Great Staff, Great Experience
The hotel was exceptional, with the staff making the experience excellent.
September 17, 2012
Rated 3 out of 5 by Grss Good hotel but
could be anywhere in the world. Pool area too small and far too crowded
July 18, 2012
Rated 4 out of 5 by DODODO nice hotel
very good welcome from hotel staff, luxury hotel, good satisfaction
January 17, 2013
Rated 5 out of 5 by Jammy52 Hotel was relaxing and has great features
Nice relaxed atmosphere star very helpful facilities were excellent
June 9, 2013
Rated 5 out of 5 by traveller110 Great place
Amazing place, nice view, perfect! feel the king style lifestyle!
December 19, 2012
Rated 5 out of 5 by MrBikman1 Thanks
Very helpful personnel in a warm way.
April 23, 2014
Rated 5 out of 5 by Karlo Excellent hotel, top service and food
All in all- top hotel, we really enjoyed our stay.
December 6, 2012
Rated 5 out of 5 by ami1 This hotel is unique
Great staff and great service.
June 30, 2013
Rated 5 out of 5 by Vincos Unbridled Opulence
OVERALL IMPRESSION: From the moment we arrived to our reluctant departure we felt enveloped in a world of luxury and well-being.
SPG RECOGNITION: Upgrade to a Grand Deluxe with a View over the Bay of Palma. The Front Office manager personally handled our check-in and accompanied us to our room. He spent a generous amount of time giving us a full briefing on the island and many great personal recommendations. Lovely fruit plates were delivered to our room twice during our stay. When I asked about the spa, the manager generously offered us two complimentary massages! The buffet breakfast was nothing short of spectacular.
THE ROOM: Exuded elegance. Wonderful bathroom with large tub and separate shower stall as well as a partitioned toilet area. Huge balcony.
EXCEEDED EXPECTATIONS: Breakfast on the terrace overlooking a beautiful golf course and Palma in the distance. The wine bar/restaurant Es Vi was lovely. The gym state-of-the-art. We enjoyed the indoor pool and jacuzzi every evening. Unfortunately the weather wasn’t conducive to enjoying the gorgeous outdoor pool.
DID NOT MEET EXPECTATIONS: It seems almost niggardly even to mention given the near-perfection of our stay but, as the staff here seemed so conscientious, it is worth pointing out in the name of service improvement that requests advised to the hotel prior to our arrival by my Platinum liaison were not fulfilled. Concretely, we asked for large size bathrobes, a martini shaker and glasses and daily delivery of the IHT but did not receive these things.
October 18, 2012