Rated 3 out of 5 by Maomee good facilities
Facility wise it is good place to stay in tropical atmosphere cottages.
Maybe I shouldn't requir this in China but only if the hotel staff have morefriendliness or smiles with their service....would be better.
As I report on the booking we checked in 10pm, but no doorman at the building gate that we had no idea where to park.
And the check in counter, two of them were not polite...very grumpy. I wish to have been welcomed a little more!
August 25, 2014
Rated 2 out of 5 by globetrotterPHX BEWARE
First, despite what their web page says, there is no Sheraton Club Lounge. Second, the resort is VERY far away from most things and the restaurant at the hotel only offers an extremely overpriced buffet on weekends. Third, when I asked about getting a taxi, I was told I had to order it 3 hours in advance. Instead I had to use the hotel car which was both very overpriced and despite having an hour to plan his course, the driver got lost and had no idea where he was. Lastly, make sure you get a room that is as far away from the outdoor speakers as possible. They play what is supposed to be soft backround music outside but it is plays 24 hour a day and at 2AM is rather loud.
Overall I would say a very poor experience. However if you are looking to get away and money is no object, the rooms are very nice.
February 27, 2012
Rated 5 out of 5 by HoHo Fantastic resort in GuangDong
I booked a villa for my weekend stay with the upgrade pkg, it was over my expectation. The room was great, nice lake view, amazing garden theme bathroom, Bose sound system.
My daughter loved the golf cart that take u anywhere within the hotel area. There are even boats and "floating bicycle' for rental.
The downside of the hotel would be the restaurants. Overprice is expected as it's a Sheraton, but quality is below expectation. The Feast breakfast was great, but other than that... ...
Moreover, there is no change room for the main outdoor swimming pool.
Staffs there were well trained and friendly. Overall, great resort.
July 18, 2012
Rated 5 out of 5 by EYCM Excellent Hotel Near Guangzhou
This is a very nice resort hotel near the Guangzhou Baiyun Airport. It's not a typical high-rise hotel you'd find in the city. It's somewhat detached and within a guarded compound near a reservoir and is idyllic and removed from the hustle and bustle of the city and factory districts. After a day of work at the factories near Guangzhou, it's nice to come into a very well maintained and quiet resort compound. I enjoyed my stay very much.
May 17, 2014
Rated 4 out of 5 by Tala110 Awesome Environment but Aweful cleanness
I stayed two nights in this newly opened Sheraton resort at end of Dec 2011. First night was in Deluxe Room with glass door open to beautiful courtyard and pool. The room was very spacious with nice design details and fantastic freestanding tub and facilities. It was one of my favorite hotel room design.
For the second night I booked a Lake View Deluxe Room which I expected the view would be great to stay. However very disappointingly the lake was just of half full and does not feel worthy to be clamied as a special scene (A staff only explained to me because it is now winter....) So I requested to downgrade to exchange for another Deluxe room instead. I was happy they could exchange the room for me though not the room charge. But later that night I was very surprised to find inside the two light troughs above headboard and study area, there were several spiders with their webs!! And even one corner of the white cove ceiling had spider web too!! And the bed linens on both twin beds were not very clean and had small fibers and dust. Besides, the two chaise lounge had footprint on it without proper cleaning. Even on one side of the ceiling fan you could see a pile of dust, and there was aweful smell coming from the WC area(staff later told me this had been reported by many guests and yet to be fixed completely.) I complained and the housekeeping gentleman came quickly cleaned my room.
The next day I checked out and recap the problems to front desk so they know the problems and make sure it won't happen again for the next guest. However the staffs didn't appoligize formally. I was upset and disappointed about their service. So I tried to ask for the room charge of a standard Deluxe Room instead of paying Lake View Deluxe Room which I finally didn't stay on second night as compensation. Not surprised to know it was not allowed.
Well in spite of the breathtaking resort environment, the aweful cleanness and disappointing attitude from the Sheraton crew is the worst I ever experienced among all Sheraton hotels. I do like to visit again, if their service and mangement get improved.
December 28, 2011
Rated 4 out of 5 by twins1015 Great Experience
My family really enjoy your facilities. All staffs we met were so nice and kind. Especially thanks for the lady at the restaurant in breakfast time. She always smiles and make us very comfortable. Thanks for taking care of my twins. Also thanks for the clerk who guide me to airport when we took the bus. He was very kind and helpful.
One sorry thing is transportation. YOur hotel is very limited option for transportaion and time. I hope you can solve it. And due to lack of english skills of hotel clerk, sometimes it's hard to communicate in English.
But overall exeprience was so good.
Thanks for great time and I will recommend this resort to people around me.
August 5, 2013
Rated 5 out of 5 by Jrock32 Flawless hotel...
This resort is a hidden gem! It's about 25 minutes to the GZ airport and 45 to the convention center... so it may not be best suited for the Canton Fair-goers... but if you don't mind the drive, the $$ savings is enormous and the hotel is far more of a resort than anything that you'll find in the city. The boathouse on the lake has bike-boats for rent...have you ever seen these?? They're so cool, you've gotta try one out.
May 10, 2012
Rated 4 out of 5 by DavidWH Beautiful Resort
The facility is really beautiful but location from the city centre is fall and if you need to be in the city, I suggest the other spy properties. I was disappointed with some of the staff services but understand that the property is new. The concierge Bill Cheng saved the day.
May 10, 2014