Sheraton Guangzhou Huadu Resort

  • Sheraton Huadu Resort, Sky Villa,
  • Northeast Shanqian Da Dao, Huadu District
  • Guangzhou,
  • Guangdong
  • 510700
  • China
  • Map
 

Rooms & Rates

Guests must be over age 17
Rated 4.5 out of 5 by 22 reviewers.
Rated 4 out of 5 by Great Experience My family really enjoy your facilities. All staffs we met were so nice and kind. Especially thanks for the lady at the restaurant in breakfast time. She always smiles and make us very comfortable. Thanks for taking care of my twins. Also thanks for the clerk who guide me to airport when we took the bus. He was very kind and helpful. One sorry thing is transportation. YOur hotel is very limited option for transportaion and time. I hope you can solve it. And due to lack of english skills of hotel clerk, sometimes it's hard to communicate in English. But overall exeprience was so good. Thanks for great time and I will recommend this resort to people around me. August 5, 2013
Rated 4 out of 5 by Awesome Environment but Aweful cleanness I stayed two nights in this newly opened Sheraton resort at end of Dec 2011. First night was in Deluxe Room with glass door open to beautiful courtyard and pool. The room was very spacious with nice design details and fantastic freestanding tub and facilities. It was one of my favorite hotel room design. For the second night I booked a Lake View Deluxe Room which I expected the view would be great to stay. However very disappointingly the lake was just of half full and does not feel worthy to be clamied as a special scene (A staff only explained to me because it is now winter....) So I requested to downgrade to exchange for another Deluxe room instead. I was happy they could exchange the room for me though not the room charge. But later that night I was very surprised to find inside the two light troughs above headboard and study area, there were several spiders with their webs!! And even one corner of the white cove ceiling had spider web too!! And the bed linens on both twin beds were not very clean and had small fibers and dust. Besides, the two chaise lounge had footprint on it without proper cleaning. Even on one side of the ceiling fan you could see a pile of dust, and there was aweful smell coming from the WC area(staff later told me this had been reported by many guests and yet to be fixed completely.) I complained and the housekeeping gentleman came quickly cleaned my room. The next day I checked out and recap the problems to front desk so they know the problems and make sure it won't happen again for the next guest. However the staffs didn't appoligize formally. I was upset and disappointed about their service. So I tried to ask for the room charge of a standard Deluxe Room instead of paying Lake View Deluxe Room which I finally didn't stay on second night as compensation. Not surprised to know it was not allowed. Well in spite of the breathtaking resort environment, the aweful cleanness and disappointing attitude from the Sheraton crew is the worst I ever experienced among all Sheraton hotels. I do like to visit again, if their service and mangement get improved. December 28, 2011
Rated 4 out of 5 by 最佳休閒之旅 由於是度假區,地點距離廣州東站要45分鐘車程,酒店有穿梭巴往來廣州市酒店! 一踏入酒店範圍,已有種休閑的感覺,令人放鬆心情!由於時間尚早,未到入住時間,前台員工承諾儘快清潔房間,這點令我十分舒服! 先到中餐廳午飯,中餐廳食品不錯,價錢亦合理,當日人流較多,員工亦能加開桌椅,令客人儘快入坐!結帳時,員工亦主動詢問有沒有SPG會員咭,服務十分貼心! 午飯後到大堂沙發坐一坐,前台員工見到我們,主動把房卡及行李拿到我們面前! 到房間,一開門便發出驚嘆的聲音!環境十分好,房內望見湖景,可惜的是按摩池到退房也找不到開關!另外一提,房內有兩三盞燈開不了,可能是燒了,還有企缸門有漏水,沐浴後企缸外地板都素濕了,很容易滑倒! 整間酒店的綠化面積十分大,有很多昆蟲飛過,細小的還好,大的卻令我停步,不敢前行,要注意昆蟲問題,有機會會騷擾到客人! 自助晚餐及早餐都不錯,用膳環境都十分舒適! 我一定會再入住這間酒店的! September 25, 2013
Rated 4 out of 5 by 酒店的設計很好 客內床前的桌上滿滿塵埃, 意見咭是上手客人十多天前留下, 沒有人回收, 打掃的不夠細心, 杯子沒有更換. 其他的是不錯. October 1, 2013
Rated 5 out of 5 by A Stunningly Beautiful Hotel This hotel is simply stunning. The design is amongst the very best I have ever seen anywhere. The resort is spread out around a lake. Individual villas and beautiful rooms. The hotel in general is spotlessly clean. I stayed here for 4 nights and pretty much fell in love with the hotel. It has a very nice ambiance. If you need to get away from the city for the weekend or just a few days relaxation, this is the place to come. Great gym, fantastic kids play room, very friendly staff. The gardens are simply beautiful. It is a 20/25 minute drive from the airport, so ideal for a stopover. This hotel's design sets a new standard for hotels not only in China but worldwide. All the staff were very friendly and all made me feel very welcome. I very much look forward to coming back very soon. April 26, 2012
Rated 4 out of 5 by 一个很适合全家一起度假的酒店 首先前台的服务是让人满意的,但当天办理入住时并不多人,但前台小姐服务的笑容不多,这点希望可以提高。礼宾部开接送车的男生服务很给力,详细地介绍了房间里面的各种设施,这点很好,要不然,我还不知道洗手间内居然还有一台电视机!我住的是一楼的房间,离泳池很近,如果天热来,真的是超级的美!房间在一楼,但下楼梯的转角位没有灯,晚上回房间就比较暗了,楼梯处没有提示的小灯,这点不够贴心,如果有老人家或者带小孩出行的,一定要带电筒哦,要不然很容易摔跤的。房间内的眨眼区为木质地板,但木板明显没有打扫干净,地板是暗哑无光的,床旁边的地垫也就是一块地毯吧,地毯上有污渍,好像没洗过。房间内的灯基本由床头的按钮控制,但由于按钮太小,老人家不太懂看及操作,开关灯,每次都要研究一会儿。建议给个操作指南吧。我们订的是特大床,其实就是两张单人床拼在一起,拼接位不太舒服,其它还好。床品没有明显的消毒水味味道,睡起来很舒服的。另外,房间内的小沙发很好用,拼起来可以变成一个沙发床哦。房间内睡多1到2个人都无问题。电视不错,就是电影台太少了。早餐偏贵。 February 16, 2013
Rated 5 out of 5 by 世外桃源 周末的时候选择这家酒店度假,从图片上看就觉得风景很美,果不如其然。 由于是度假区,比较偏远,故提前跟前台预订了车辆在广州天河区接我,师傅很nice 从前台员工到餐厅员工,都非常的亲切。房间也出奇的大,喜欢minibar的设计,很有格调,浴室也很宽敞,值得一提的是浴室花洒,热带雨林和花洒的水是分开的,可同时开启,还细心的提供了沐浴球,很是满意。房间窗外就是湖景,很恬静。唯一不足的地方就是房间的热水温度很低,特别是浴缸的热水,就算放到最热,也只是温水而已,根本无法泡澡。 整个酒店的绿化面积是住过那么多家酒店里面做得最好的,当然,夏季来临,也会多一点蚊虫,这段时间出游的朋友可带一些蚊怕水之类的预防蚊虫叮咬。 中餐厅晚餐不错,但招牌饺子很失望,没事千万不要尝试;大堂吧晚上有现场乐队演出,挺惬意的;自助餐厅的早餐品种丰富,卖相也很好看,很喜欢。 下次有机会还是会入住这家酒店,和家人一起周末度假,这是一个好选择。 June 17, 2013
Rated 5 out of 5 by Flawless hotel... This resort is a hidden gem! It's about 25 minutes to the GZ airport and 45 to the convention center... so it may not be best suited for the Canton Fair-goers... but if you don't mind the drive, the $$ savings is enormous and the hotel is far more of a resort than anything that you'll find in the city. The boathouse on the lake has bike-boats for rent...have you ever seen these?? They're so cool, you've gotta try one out. May 10, 2012
Rated 4 out of 5 by 客房舒適寬敝,服務待加強 1.預訂時在spg網站上訂的是特大床的行政房+行政酒廊早餐及下午茶套餐行程,可是到出發前一天酒店服務人員才通知該酒店沒有行政酒店及相應套餐,也沒有特大床,經過溝通後,酒店還是提供了特大床房,也說明了行政酒廊正在建設中..... 但對於預訂的行程若要變更,應該在預計後1-2天就該立即通知住客才對 2.客房很大很舒適,配套設置都很建全,客房幾乎沒有挑剔之處,很棒 3.酒店的服務人員(包含前台,餐廳,停車場)感覺服務沒有很主動,細心,也不夠熱情,而且服務人員略嫌少,常有想詢問卻找不到人的情況 4.晚餐buffett菜色略嫌少,日式料理缺少生魚片,有點可惜,燒烤是很好吃的,其他菜色口味還不錯,蛋糕甜點太少,冰淇淋冰櫃里是空的,跟服務人員要求後才提供 5.早餐算豐富,好吃,滿意 March 25, 2013
Rated 4 out of 5 by 不错的周末休闲地 房间和酒店设施都不错,所处环境也很幽静,可以舒服地住上几晚,餐饮也不错。 不过前台的服务还可以更积极主动,我们在儿童节前一天抵达,也携带了小朋友,却不清楚第二天酒店有一些针对小朋友的活动,直到离店时才发现。 June 28, 2013
Rated 5 out of 5 适合家庭或是情侣周末度假 新的酒店,设施很新,环境很好,有山有水。适合家庭或是情侣周末度假,要自己有车,最好带两辆自行车可以在酒店周围转转,也可以从酒店租自行车。空气和景观都不错。酒店设施也比较齐全,房间装修比较大气,细节也做的不错。 自助早餐种类很丰富。热水稍稍差一些,要放十分钟才热。总体来说比较推荐! March 13, 2012
Rated 4 out of 5 by Beautiful facility, guest experience fell short. What a beautiful facility tucked away in the hills on a lake with fantastic architecture but a guest experience far from what it should be. I think our experience was primarily influenced by the fact that we are Westerners who do not speak Cantonese and the staff needs substantially more training in dealing with Westerners. The staff was most willing to please but virtually all spoke very little or no English. At their finest restaurant we had great difficulty ordering dinner and the food was mediocre at best. We ordered wine from the list but it had to come from the lobby bar, quite a distance away. There was no full bar in the restaurant. At the fitness center we needed an interpreter to get our message across, something we found everywhere at the resort. This is a stunningly beautiful resort but on our stay most all the water features, fountains, etc. were either empty or turned off. There was no operating hot tub at either of the two pools. In summary, this hotel has the potential to be a fantastic destination but due to inadequate management and staff training leaves a Western visitor with a poor guest experience. I hope Sheraton management fixes it. November 1, 2012
Rated 5 out of 5 by 超現代的渡假酒店 因為尚未完全施工完畢,出入感覺比較亂分複雜!房間設施和地方都非常棒!如果都整修完成後非常期待~是離市區不遠又很棒的度假酒店! December 25, 2011
Rated 5 out of 5 by 渡假休息的好地方 这里周边的环境一流,空气清新,是休闲渡假的好地方。 April 10, 2012
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