Rated 4 out of 5 by Len258 Poolside
Service at the pool was amazing! Service in the living room was not as good, waited a long time for lunch service and drinks. There are so many highlights of the resort we would have liked a small tour or an explanation of the resort upon arrival.
March 31, 2015
Rated 5 out of 5 by Anita Awesome experience at the W in Vieques
My experience at the W hotel in Vieques was nothing but exceptional. The employees were so customer focused, they aimed to please & accommodate your wishes. They were freindly, caring, social and provided downright excellent service. The food was delicious and fresh. The ambiance was excellent and so beautiful, can't get better than being on the ocean. I highly recommend this vacation spot. Paradise!!!
March 30, 2015
Rated 5 out of 5 by Boomer79 Wonderful stay, property, and staff!
I spent 2 nights at the W while on a 1 week trip to Puerto Rico as part of a birthday gift trip. While the front desk was a little... hectic... when we checked in, everything was taken care of and everyone was extremely friendly. Especially the concierge, David, who spent a good deal of time with my mom going over options for the Bio Bay tour and figuring out other activities she could handle.
I used a couple of Suite Night Reward certificates for the stay and boy was it worth it! Amazing 1 bedroom suite with the most comfortable bed ever!
As it was my second trip to Puerto Rico and to Vieques, I think I understand what some of the people complain about... Things move much slower here, as they do all over the Caribbean. It's not that people aren't paying attention to you, it's just life runs at a much different pace on the island. The resort fee is a little high, that's true, especially if you don't use the facilities... But that's why it is a RETREAT... you go there to get away from everything else.
I do agree with one of the other reviewers, though, that the shuttle should make a couple trips daily to the towns. It's not that far, and it would go a long way in the value of the resort fee.
March 15, 2015
Rated 4 out of 5 by chw10 Room and facilities are great, not the service
Room is large. but no upgrade for gold member. Great view. Spa is great.
Service at the dining area is not so great and the staff at front desk is not helpful at all. Try to avoid eating by the pool, they let you wait for an hour to get something to eat.
February 25, 2015
Rated 5 out of 5 by Phillyboy Great resort with private beaches
Everything you'd expect from a W hotel and more. Thai hotel has two private beaches and two pools and a hottub. The rooms are large and spacious. The location is convenient and the island is accessible. The staff is amazing. I would recommend this hotel to anyone staying on this island.
February 18, 2015
Rated 4 out of 5 by JL432 Excellent Grounds Subpar Room
The grounds are a constant reminder that you are in paradise. The resort easily accommodates families and adults traveling without children. For example, there are two beaches on opposite sides of the resort one for families and the other for adults who wish to relax. However, the rooms are dark and in need of a refresh. There are very few, if any, ocean view rooms with a king sized bed.
January 28, 2015
Rated 4 out of 5 by JMJS Very good but a few surprises
We booked three rooms for three couples. All the rooms were lovely. But two of the rooms were not made up until almost dinner time. One of the rooms had a broken safe in it. We were surprised at check-out by the $60/day resort fee. We found the food expensive.
January 21, 2015
Rated 5 out of 5 by Cindy80 Best 3 Generation Girls Getaway Ever!
As a special milestone birthday gift for our Mom we decided to say "good bye cold" and hello to the warm Caribbean for a girls getaway. We were the last flight in at 9:30 PM, unfortunately one piece of luggage was missing from our party when we got off the plane. No chance of seeing it until the next day but we were happy to get on the "W" shuttle that was waiting and we quickly arrived at the hotel. We were tired, hungry and a little cranky from our long travel day and lost luggage when we walked in the door. Fortunately, from the moment we entered the hotel and checked in with Edgardo our stay was great. He was extremely courteous, friendly, efficient and made sure the missing luggage was found and then delivered promptly to our room the next day. Thank you! The restaurant service, food (many choices) was very good, morning coffee was delicious and ocean views while dining were breathtaking. Poolside facilities, lush vegetation, tropical breezes and again those ocean views made for a truly perfect & relaxing getaway for the four of us (ages 27 to 80!) The beds, pillows and linens were more comfortable than home! Overall experience for what we were looking for was a ten. We would definitely return.
January 19, 2015