Rated 5 out of 5 by Jodie20 Fantastic relaxing holiday!!
First time to Vietnam we had a wonderful holiday and experience!! Staff were exceptional so friendly couldn't do enough for you!! Hotel is beautiful and food and drink was wonderful! Would definitely stay there again and recommend to others.
April 9, 2015
Rated 4 out of 5 avoid the front desk staff and it will be great
For me, the check in process was a nightmare. I avoided the front desk at all costs as my experience with personnel there was by far the most unpleasant. The staff at the club lounge was excellent. I ended up checking in up there so had the front desk staff had their act together, all frustration could have been avoided as I would have been sent up to private check in immediately. The gym is nice. Again, the club lounge and staff are great. I avoided everyone else due to my initial experience. Hotel is in a great location. Rooms are comfortable. Btw, do not disturb is not an option as housekeeping came in anyway which was another strike.
March 19, 2015
Rated 5 out of 5 by Diggydales Exceeded our expectations
The Sheraton Nha Trang was a welcomed oasis after three days of hard travel.
Our SPG membership was put to the test and we couldn't have been more satisfied. Our room was upgraded to an ocean front suite that exceeded our expectations: floor to ceiling windows, 2 balconies, living and eating area, powder room and full ensuite, even our jetted tub had a spectacular floor to ceiling ocean view.....we didn't want to leave our room!
The decor was contemporary and tasteful, and the soft furnishings and accent lighting made the ambiance stand apart.
We thoroughly enjoyed the lounge, and can't say enough about the level of service we received. Loc Luu and Viet Dang(IT) went well beyond the call of duty to assist us and made this service experience similar to that we have only received before at diamond rated properties.
This has only been our first foray into travel throughout Vietnam, but has certainly given us cause to recommend this property to discerning travelers and look forward to returning soon ourselves.
March 10, 2015
Rated 5 out of 5 by flykev Great stay..
Sheraton in the heart of Nha Trang, approx 40 mins from Cam Ranh airport. On time car service..
Beach in front of hotel kept very clean and serviced with attendant, umbrellas and lounge chairs.
Altitude bar -28th floor, great views.
Ladies in the club lounge were all great..
SPG member recognition - Absolutely.
All in all a very pleasant if to short stay.
March 4, 2015
Rated 5 out of 5 by RyTy Way above expectations.
One of the best Sheratons that I have ever stayed at, the food was amazing, even the room service. We only really had their Vietnamese dishes so I can't speak to anything else but always great. The hotel is new and very clean as well. The pool area is breathtaking. We stayed on points and it was an amazing value, we will be back.
January 23, 2015
Rated 5 out of 5 by HTRAN great place
I really like the cleanliness of the restroom and comfy beds.
January 21, 2015
Rated 5 out of 5 by lennisongui outstanding location
I have stayed at this hotel on every visit to Vietnam and the entire staff have been very accommodating, professional and extremely informed relative to policies, hot tourist spots, the cultural and on the spot services. I spend most of my time in the club lounge while at the hotel and had the opportunity to meet all of the staff there( too many to name) however, Thanh Dang Thi and Dzung Pham, Management, met with me several times to discuss the hotel, my stay and just conversing with me, greatly appreciated. As to the lounge staff, they were all my favorites, but I would be remiss if I did not mention Mai Nguyen whom made sure I had hot vegetarian snack daily.
The staff even arranged a tour for me to the island, and several other locations. This is really a Five Star hotel and the best kept secret in Vietnam. I am returning in May and October 2015.
January 4, 2015
Rated 5 out of 5 by jim1942 Excellent hotel
Staff very friendly, courteous and helpfull
Room on 22nd floor gave an excellent view of the sea and surrounding area
January 1, 2015