Rated 3 out of 5 by 119060 Not 5 star accommodation
This Hotel is not a 5 star the carpets in the room are dirty the staff are pleasant but I think all good will has been knocked out of them by the many rude and unpleasant Russians. I would not stay in this Hotel again as it fell below the 5 star standard we expected.
January 15, 2014
Rated 5 out of 5 This hotel has very friendly and helpful staff
Special recognition is deserved for one of your front desk receptionists. Oanh was very professional, courteous, friendly, and hospitable for our entire group of 16.
July 1, 2013
Rated 5 out of 5 by LizLind2560 The best hotel I have stayed at
Having booked the 3 night stay almost 6 months ago, everything went brilliantly starting with the pre-arranged hotel transport from the airport. The room was lovely with the most amazing view from the room and the bathroom. Buffet breakfast had my head spinning: there were so many food choices of both western & vietnamese food. The concierge & tour desk staff were most helpful & courteous in arranging taxis, tours etc. Swimming pool was beautiful with plenty of sun lounges & shade also. View from the pool also amazing. I really didn't want to leave,and would definitely return to the Sheraton Nha Trang if I travel again to Vietnam. It was one of the highlights of my 3 weeks in Vietnam.
October 2, 2012
Rated 3 out of 5 by Fredrik Nice hotel, but missing that little extra
Nice hotel but missing that little extra to really give that 5-star feeling you normally get at a Sheraton. Great staff and excellent breakfast buffet though...
January 10, 2014
Rated 5 out of 5 by BASH63 Sheraton and Nha Trang
If you ever got Nha Trang then you must stay at the Sheraton Nha Trang. Great facilities along with superb service from staff. The minute we got in and the minutes we left staff exceeded in our expectations. Jnr suite Room was greatly layed out with the view of the beach and all other facilities were just great (POOL is must try). Staff even helped us cross the extermly busy traffic roads to get to the beach... Director Ham Tuan Dung was always there to meet any thing we needed. Thank you Mr. Dung.
December 30, 2013
Rated 5 out of 5 by Lindylou Relaxation at Sheraton Nha Trang
We stayed at the Sheraton Nha Trang for 11 nights, each one was a most pleasant experience. The rooms were comfortable, breakfast is always my favorite meal and it certainly didn't disappoint. Watching the traffic go pass is an experience in itself, how much more can they load on to those scooters/ motor bikes. Had a lovely time relaxing by the beautiful pool with very attentive staff to fulfill your every need.
This was our second visit to Nha Trang and we thoroughly enjoyed it.
May 27, 2013
Rated 5 out of 5 by HenryF Perfect Resort
FO team is really nice to me.
Room is large, nice see view, really relax during my stay.
Dinner buffet is really delicious.
Wifi is a little bit weak sometimes.
Another thing is I booked the travel of four island trip, your reception told me that the lunch includes shrimp but there was not :(
December 30, 2013
Rated 5 out of 5 Extended our stay and then returned.
We thoroughly enjoyed all aspects of the Sheraton Nha Trang, we extended our first booking and then left for another region. However, we were so impressed we returned after one night and are currently spending the last 3 nights of our vacation here. The hotel caters to all needs, the food is wonderful with an extensive menu and the staff of this hotel are professional, well trained and friendly. Truly a five star experience.
June 25, 2013
Rated 5 out of 5 by Quang9966 Unforgettable
My family and I stayed three nights in Sheraton Nha Trang. We were impressed with warm welcome and smiling face from all associates throughout of the hotel and special Ms. Minh and Housekeeping team.
The rooms looked brand new, with very comfort Sheraton Sweet Sleeper Bed, modern facility, very clean and well maintain. Beautiful beach view from my bedroom and bathrooms too.
The dinner buffet on Friday was excellent with a wide selection of food and free drink beers.
I like most of dining place in the Hotel is Steam N’Spice, where I can enjoy “fresh noodle displays” and not only very good taste but also an excellent value for the price.
The hotel had Free internet at Sheraton Link on 1st floor, also had an excellent exercise facility, game room, and a really nice outdoor pool. Overall, I would rate this is first class hotel experience in Nha Trang, and would recommend to anyone traveling to the Nha Trang area.
May 27, 2013
Rated 5 out of 5 by Susframe Perfect location
We stayed here for 5 nights, the hotel was excellent, great rooms, great views, staff were extremely helpful, good location and would thoroughly recommend this hotel to anyone
December 28, 2013
Rated 5 out of 5 by Rick Excellent staff
A great experience. The club room was well staffed and the food was great especially the breakfast. The entire staff is well trained and always ready to help with tours or other needs. Great location right across from the beach with great beach views from our room and club floor. The cooking class that we took was also great.
April 22, 2013
Rated 5 out of 5 by Roman272 best hotel on the coast
We travel a lot, especially in Asia.
This seemed to us one of the best hotel where we were staying.
Do not regret the fact that we chose this hotel. Positive impression of Vietnam was formed in part because the hotel where we stayed.
Thanks to management and staff of the hotel.
April 12, 2013
Rated 5 out of 5 by Stylejane13 Wonderful Hotel, Staff and amenities
Could find no fault, had a wonderful stay in this luxury hotel for 14 nights! Would highly recommend this to anyone. It has a great location and the staff as so helpful, they will organise anything for you, which was so much appreciated.
June 30, 2013
Rated 5 out of 5 Most amazing hotel
Sheraton Nha trang is one of the most beautiful resorts we have ever the stayed, the pool was breathtaking, the pool staff and all staff were so friendly and would do anything for us. The food was great and we will definitely be recommending this place to everyone!
April 5, 2013
Rated 5 out of 5 by Xintiandi First visit
First visit to Nha Trang, and the Sheraton was a good choice. Well-located overlooking the beach, a little north of the entertainment district, excellent facilities, and lovely staff (yet very professional). We'll be back!
June 12, 2013
Rated 5 out of 5 by Jeff Best value and service in Nha Trang
Central location with easy beach access combined with excellent, beyond expectation service makes this property the default choice for our family in the future. Club Lounge and Plunge pool provides great relaxation with a memorable view.
April 9, 2013
Rated 5 out of 5 Fantastic experience
Would definitely recommend this hotel, we had a fantastic experience. The staff are all very helpful and pleasant. The kids had a great time. Only suggestion would be to provide more activities for 7-14 year olds.
June 17, 2013
Rated 5 out of 5 by bargie Fantastic location. Great amenities
We stayed at The Sheraton Nha Trang for 5 nights in 2012. We loved every moment. The pool and views were incredible. Make sure you have a drink in the roof top bar! Numerous great quality restaurants.
March 28, 2013
Rated 5 out of 5 by Jessica Amazing Pool View!
Fantastic Ocean view from the Swimming Pool and was fully surprised by the quality of the breakfast. Most importantly, the warm, helpful and smiling staffs make this holidays so great!
May 7, 2013
Rated 4 out of 5 by McExpatFamily Great City Location
Hundreds of restaurants are just a super short walk away. The city is safe and the main road has a sidewalk. The breakfast buffet is quite extensive. Loved the pool and Plunge bar/restaurant. Nice views from almost every room. Rooms are spacious and well planned especially the bathroom area. We are a family of 2 adults and 2 children, we never felt claustrophobic in the room. A bit disappointed with the US prices charged at the salon. Less price = more business. Residing in Vietnam has changed my pricing expectations. Had the price been closer to other Vietnamese posh salons, I would have had less frizzy hair. :) Overall a good place to stay.
May 1, 2013
Rated 5 out of 5 by Philman1980 This hotel was pure luxury
This hotel was first class luxury and had everything you would expect for a 5 star hotel. The staff were very helpful and friendly during our stay, we would certainly stay again.
December 17, 2012
Rated 5 out of 5 by Bobb4 Great Hotel
We had a great time at the Sheraton. The staff was really helpful and attentive. The beach at Nha Trang is great. We had great massages and the pool is great as well.
May 3, 2013
Rated 5 out of 5 by tgergis Best Hotel
We had the best hotel experience in Sheraton , pleasant staff , lovely hotel , amazing facilities and great club privileges
July 3, 2013
Rated 5 out of 5 by Jacqueline This is a great hotel
This is the first time I stayed with Sheraton and was very impressed. Highly recommend to all travelers to Nha trang and I am sure you will not be disappointed.
April 18, 2013
Rated 5 out of 5 by RMWC812 Wonderful Hotel, Exceeded Our Expectations
Truly an amazing hotel with an exceedingly hospitable staff, the Sheraton Nha Trang is without a doubt the best place to stay on one of the nicest beaches in Vietnam.
September 4, 2012
Rated 5 out of 5 by Rob46 First class service with fabulous staff
Fabulous location, great friendly staff who were only too willing to help. Would recommend it to anyone looking for a relaxing holiday!
April 22, 2013
Rated 5 out of 5 by hnon great value
The room was just beautiful with magnificent view of the beach. The pool was stunning.
March 20, 2013
Rated 5 out of 5 by Mali2013 Great time
We stayed for ten days, we found a great offer at hotels.com. In our home country we could never afford such luxury as this, bur now that we could, why not? We were a little bit nervous since we went there with our girls, aged 7 and 5, and they are not exactly the calmest kids in town and not used to fine manners. But the staff was very nice, welcoming and friendly so luckily we didn't feel like wild monkeys on Cinderella's bawl. And the room, a deluxe ocean view with two twin beds, met our needs very well and we all enjoyed spending time there. The design was so beatiful, everywhere in the hotel - the infinity pool was just so cool! We also appreciated to watch the ocean from our beds or sofa, or even from the shower room! The only thing that wasn't perfect, was the very heavy toilet and wardrobe doors, with a risk of hurting your fingers, and the fact that there wasn´t a proper door to the toilet, just a glass door that didn't go all the way from floor to ceiling. If you wanted privacy, you'd have to pull down the curtain in the shower room and close and lock the heavy door to the restroom area. Yes, and one more thing: It would be good with one or two pallets and also a few hooks to hang clothes on.
March 26, 2013
Rated 5 out of 5 by Thetravelnut Warmest of Welcomes
Our group of 8 Canadians was so warmly welcomed when we arrived at the hotel. We were whisked off to the club lounge floor for a speedy check in. (One in our group is a lifetime SPG Platinum and another is Platinum.) This set the tone for our wonderful stay. The non-Platinum members in our group took advantage of the upgrade special which included access to the club lounge, the buffet breakfast and room upgrade. This meant that we were all free to meet in the club lounge, a bright haven to retreat to after touring. I have to say a special thanks to the General Manager who was there to greet us, she sets the tone and her staff follow; a manager who is very visible, walking around and ensuring her guests have all they need. Our whole group thoroughly enjoyed their stay and took advantage of the spa, booking massages to iron out our travel wrinkles. The food and drink selection in the club lounge were so good that we did not venture out our first night. Our rooms were fantastic too. All with ocean views and we all liked the funky design. We had a very early departure. Not only was the boxed breakfast substantial, but the restaurant staff gladly made coffee for us while we were waiting for our bus. The restaurant was not due to open for another 30 minutes or so. We would not hesitate to stay here again or recommend this hotel.
March 18, 2013
Rated 3 out of 5 by Dylan The food and staff attitude were of low standard
We expected this hotel visit to be very good because of our experience with Sheraton hotels in Australia but it was not. A few things we noticed were
- the food in the buffet was very poor compared to other hotels in Nga Trang and generally throughout vietnam. In fact we did not enjoy this breakfast at all. The milk was warm, the croissants had little flavour, the juices and fruit tasted bad, the eggs actually tasted sour! We couldn't believe the food could actually taste this bad
- The staff were inconsistent. Sometime they were very nice like the person who helped us cross the road but in other times the russian girl never smiles the entire trip and when we said hello in english she looked away.
- We were there on our honeymoon and they put us in the room facing north which overlooked a noisy construction sight so this was very disappointing for us. We even mentioned it was our honeymoon
- My wife got a manicure in the hotel spa and the lady was so incompetent that after 1 hour and 30mins my wife had to give up and leave with bad nails.
- Not having internet in the room was a crazy. We were annoyed by this considering every hotel in vietnam including another hotel we stay at in nha trang has had high speed internet. Because of this, we went our of our way to buy food and drinks out of the hotel. In other hotels we ordered food and drink every day there but we felt it was very petty to not offer free internet and try make extra money off us so in Sheraton we avoided spending any money in the hotel. Your loss!
Hope you read this review because we were very disappointed and we had high hopes after staying in australian sheraton hotels for many years.
January 31, 2013