Rated 5 out of 5 by Thetravelnut Warmest of Welcomes
Our group of 8 Canadians was so warmly welcomed when we arrived at the hotel. We were whisked off to the club lounge floor for a speedy check in. (One in our group is a lifetime SPG Platinum and another is Platinum.) This set the tone for our wonderful stay. The non-Platinum members in our group took advantage of the upgrade special which included access to the club lounge, the buffet breakfast and room upgrade. This meant that we were all free to meet in the club lounge, a bright haven to retreat to after touring. I have to say a special thanks to the General Manager who was there to greet us, she sets the tone and her staff follow; a manager who is very visible, walking around and ensuring her guests have all they need. Our whole group thoroughly enjoyed their stay and took advantage of the spa, booking massages to iron out our travel wrinkles. The food and drink selection in the club lounge were so good that we did not venture out our first night. Our rooms were fantastic too. All with ocean views and we all liked the funky design. We had a very early departure. Not only was the boxed breakfast substantial, but the restaurant staff gladly made coffee for us while we were waiting for our bus. The restaurant was not due to open for another 30 minutes or so. We would not hesitate to stay here again or recommend this hotel.
March 18, 2013
Rated 3 out of 5 by Dylan The food and staff attitude were of low standard
We expected this hotel visit to be very good because of our experience with Sheraton hotels in Australia but it was not. A few things we noticed were
- the food in the buffet was very poor compared to other hotels in Nga Trang and generally throughout vietnam. In fact we did not enjoy this breakfast at all. The milk was warm, the croissants had little flavour, the juices and fruit tasted bad, the eggs actually tasted sour! We couldn't believe the food could actually taste this bad
- The staff were inconsistent. Sometime they were very nice like the person who helped us cross the road but in other times the russian girl never smiles the entire trip and when we said hello in english she looked away.
- We were there on our honeymoon and they put us in the room facing north which overlooked a noisy construction sight so this was very disappointing for us. We even mentioned it was our honeymoon
- My wife got a manicure in the hotel spa and the lady was so incompetent that after 1 hour and 30mins my wife had to give up and leave with bad nails.
- Not having internet in the room was a crazy. We were annoyed by this considering every hotel in vietnam including another hotel we stay at in nha trang has had high speed internet. Because of this, we went our of our way to buy food and drinks out of the hotel. In other hotels we ordered food and drink every day there but we felt it was very petty to not offer free internet and try make extra money off us so in Sheraton we avoided spending any money in the hotel. Your loss!
Hope you read this review because we were very disappointed and we had high hopes after staying in australian sheraton hotels for many years.
January 31, 2013
Rated 5 out of 5 by RT27 Birthday getaway during Vietnam Trip
We stayed here for 4 nights during our trip to Vietnam in 2010. This new hotel (at that time) is very well arranged and taken care of. We had a very comfortable and relaxing stay. Our room was well appointed. The staff was willing to go the extra mile. Special regards go out to managers who took great care of my special requests for the birthday of my partner. It's great to meet people like them who are willing to have a down to earth chat with out. Furthermore, the facilities were great. Especially enjoyed the great, fresh food in the restaurant. Conveniently located near the beach and other great shops/bars.
August 1, 2012
Rated 4 out of 5 by Eddy3132 Director Vietnam Operations
Yes this hotel is very nice but doesn't suit my needs for Vietnam Tours..I dont like your policy of strict ck in time at 1500,paying for Wi-Fi and breakfast starting at 0630
January 25, 2014
Rated 5 out of 5 by BASH63 Sheraton and Nha Trang
If you ever got Nha Trang then you must stay at the Sheraton Nha Trang. Great facilities along with superb service from staff. The minute we got in and the minutes we left staff exceeded in our expectations. Jnr suite Room was greatly layed out with the view of the beach and all other facilities were just great (POOL is must try). Staff even helped us cross the extermly busy traffic roads to get to the beach... Director Ham Tuan Dung was always there to meet any thing we needed. Thank you Mr. Dung.
December 30, 2013
Rated 3 out of 5 by 119060 Not 5 star accommodation
This Hotel is not a 5 star the carpets in the room are dirty the staff are pleasant but I think all good will has been knocked out of them by the many rude and unpleasant Russians. I would not stay in this Hotel again as it fell below the 5 star standard we expected.
January 15, 2014
Rated 3 out of 5 by tanny Club access disappointing
The breakfast, afternoon tea and evening snacks at the club is very disappointing. very limited, poor quality and insufficient amount to meet the heavy traffic. It feels like you have to fight for a seat, long queue for food and self serve drinks. It was not relaxing and very ordinary. we had breakfast at level one for our 5 nights stay and hardly get a seat in the evening at the club. We felt that the extra charges for the club is not warranted. The curtains in the room does not cover properly so the daylight shines in the morning and we wake up very early. Overall a disappointing stay.
January 3, 2013
Rated 4 out of 5 by allo11 Overall good, but Service needs improvement
Hotel was comfortable, clean and cosy. But service and food were disappointing. Dinner buffet was poor : from 8 pm, food dishes were empty. And the staffs didn't want to refill them for the guets who arrived after 8 pm. We had to order food to each cook, had to wait for longtime to start having our dinner.
Though all staffs were nice and kind, service was too slow. I asked to a receptionnist (one lady in the reception desk) to receive a letter for me. She promised to do and to bring it to my room. But I couldn't see her any more, and couldn't get the letter finally. Every staff of the reception forgot my request.
It seemed that the number of staffs was not sufficient, in comparison with number of guests.
February 21, 2013
Rated 5 out of 5 by mkultra family lux stay in Nha Trang
We upgraded to a club level villa and had a tremendous stay. The furnishings, view, and service was just perfect for our family. The Club Level lounge was a relaxing place to have breakfast, conduct some business or have a drink. We especially enjoyed the rotating selection of hors d'ouevres and canapes at tea time and in the evening. I really can't say enough about the location, staff, food, and quality of the experience at the Sheraton Nha Trang. The only downside is although our family if fluent in English and Russian we frequently had trouble communicating with the staff.
July 26, 2013
Rated 3 out of 5 by Fredrik Nice hotel, but missing that little extra
Nice hotel but missing that little extra to really give that 5-star feeling you normally get at a Sheraton. Great staff and excellent breakfast buffet though...
January 10, 2014
Rated 1 out of 5 by Thailover too much fall short of 5star hotel
Sheraton Nahtrang is absolutely under my expectation.
The receptionists are not kind and too strict about the regulations and Hotel fee. They don't usually smile.
The room I stayed was much fall short of 5-star-hotel room. I had to wait for long to get warm water to take a shower.
The breakfasts were almost same for 4 days.
The massage therapists were not trained at all. I felt itching when they were handling.
Actually, this stay was for my first experiece for Vietnam and SPG hotels. However, Sheraton Nahtrang makes me not want to go back to Vietnam and Spg hotels.
August 26, 2012
Rated 5 out of 5 by HenryF Perfect Resort
FO team is really nice to me.
Room is large, nice see view, really relax during my stay.
Dinner buffet is really delicious.
Wifi is a little bit weak sometimes.
Another thing is I booked the travel of four island trip, your reception told me that the lunch includes shrimp but there was not :(
December 30, 2013
Rated 5 out of 5 by jamesfromkent Coming back for my wedding next month!
- Excellent restaurant - the international breakfast is well worth it.
- Really looked after us in the lounge too, even brought a cake around for my birthday. The staff are well trained and responsive
- Great pool, bar and other facilities, it does feel like a five star hotel should
- Good view from the rooms
We did come back one day to find the bathroom wall had broken and the room was slowly filling up with hot water. But its a new hotel, these things happen and they dealt with it very efficiently, moving us to a new room in 10 minutes.
We liked it so much I decided to base our friends and family here for our wedding in April. They're also helping us plan some of the activities and the cake may well come from the in-house bakery.
March 12, 2012
Rated 5 out of 5 by Susframe Perfect location
We stayed here for 5 nights, the hotel was excellent, great rooms, great views, staff were extremely helpful, good location and would thoroughly recommend this hotel to anyone
December 28, 2013
Rated 4 out of 5 by CathiP A Must Stay
My family had fantastic stay at the Sheraton Nha Trang. Everything was above our expectations. Tour desk staff were very helpful with all of our requests and all staff in general excellent. Facilities great, but could be opened a little longer (pool, games room etc). If you can, do yourself a favour and upgrade to one of the suites. They are amazing!! Sheraton Nha Trang is definitely my pick of accommodation for this area.
December 1, 2013
Rated 1 out of 5 by zbm003 Staff not reliable - hospitality much lower than other Vietnam hotels
Don't waste your time or your points with this hotel. Stay some place more boutique and local and enjoy free internet, welcome drinks, welcome fruit, and overall general good nature. Sheraton offered none of the above, except the bell men were very nice. Beyond them, everyone else was not as nice as other hotels we stayed at during our trip. Also, the staff forgot to make our taxi reservation and instead of finding us a new taxi the manager was more interested in exactly which of the staff made the mistake. I dont care WHO made the mistake and what arcane thing you will do to punish them, I just want my taxi on time. We ended up having to take a very expensive taxi because all the ones with the lower flat rate to the airport were taken. Totally Useless Manager.
April 12, 2013
Rated 5 out of 5 by CHNNN An Excellent Experience
Nice hotel, beautiful lounge, very friendly and resposnsive staffs, such as Selina & Mai. My sincerely appreciation to their sweat smile and active responses.
December 16, 2013
Rated 4 out of 5 by Austonian Great Hotel but not Centrally Located
OVERALL IMPRESSION: This hotel was just OK for me. While the actual property is fine, there was nobody staying there during our stay. And, I felt the hotel was situated a little far from the action. I would recommend this property for business travelers who are looking for a nice hotel while in town for work. However, this wouldn’t be a top choice for leisure travel for me.
SPG RECOGNITION: Good. Was upgraded to a suite with a good view.
THE ROOM: Our room was consistent with the Sheraton brand. We had a separate bedroom and living room. It was nice to have the extra space to spread out.
EXCEEDED EXPECTATIONS: The club lounge was nice and well attended.
DID NOT MEET EXPECTATIONS: Property location was a little too distant from shops for me personally. We checked out a day early and flew back to Saigon.
January 5, 2013
Rated 3 out of 5 by queenC No free in-room internet provided
The first 5-star hotel that I've stayed across Asia that no free in-room internet provided. We had to purchase the internet plan and service fee was charged on top of internet fee. I don't really understand what kind of service was provided for us using internet? Every time I asked customer service for the access code of my internet plan, they seemed not understand and I had to repeated 5 times!
Other service met 5-star hotel standard.
And the infinite pool is quite good.
December 9, 2012
Rated 5 out of 5 by MTraveler Picture perfect property in Nha Trang!
We spent 4 days at the Sheraton Nha Trang and absolutely loved it. The property is beautiful with a terrific pool and fantastic views in a great location. Rooms were comfortable and exceeded our expectations. The concierge greeted us daily and helped point us in the right direction. Two dinner recommendations by the hotel were fantastic. We were looking for a relaxing vacation and the Sheraton provided this for us! I will stay here again if I'm ever back in Nha Trang!
December 18, 2012
Rated 5 out of 5 by Sartre A true 5 star experience
This hotel has it all...Comfortable and spacious rooms, comfortable beds, beautiful pool and a clean beach with very comfortable lounging beds. The breakfast is incredible, make sure it's included in the price, if not it will cost US$22 dollars plus 16% tax. The gym is a modern...It has all the equipment necessary for a good aerobic or weight-lifting workouts.
Staff are extremely professional...The voucher for a welcome drink is chintzy...It doesn't include alcohol.
December 11, 2011
Rated 5 out of 5 by Starnight295 Fantastic
The hotel rooms were excellent. However what really made this hotel stay fantastic were the staff. Everyone, from the general manager, to the club room personnel, to the front desk staff and the restaurant staff were extremely kind,and had genuine smiles. They were also very attentive your needs. Additionally the staff would greet anyone coming into the hotel with this kind and genuine attitude.
January 27, 2013
Rated 5 out of 5 by Milduraboy 30th Wedding Anniversary
We stayed here for our 30th Wedding Anniversary in March 2012 and I mentioned this when I booked the hotel.
They brought us a lovely cake and message. The staff are very friendly and helpful with great local knowledge. On check in they noted I was a Starwood member. Everything was excellent with a lovely breakfast catering to all. Thanks to all the staff you made our stay something to remember
March 26, 2012
Rated 5 out of 5 by Lyons1s Our holiday
The Sheraton Nha Trang is within easy reach to the beach, and the town which is behind the Sheraton. We enjoyed our stay here the staff were always very helpful. The buffet breakfast suited us very well although at times it was busy and not all holiday makers know how to wait their turn. The pool area was nice and relaxing. Our room was clean and well kept. Nice large mugs for tea or coffee.
January 13, 2013
Rated 4 out of 5 by Stanislav This hotel has good features
It was very comfortable leisure for our family. Very good room comfort: pillows, mattresses, etc, excellent spa.... But not stable level of cleanliness. We've got a great pleasure when we saw presents with exotic fruits, cakes. It was very comfortable to have coffee and tea with tea-kettle.
In spite of good place of location the nearest building of hotel with loud noise spoiled our relax.
April 9, 2013
Rated 5 out of 5 by Myto Nice stay
I booked 2 nights at Sheraton Nha Trang while travelling in Vietnam in August 2012.
The hotel is well maintained and all services worked just perfectly.
Among all facilities, I especially liked the swimming pool for its design and the sky lounge, a perfect place to enjoy the sunset, while having a cocktail.
All in all I can say that Sheraton Nha Trang excedeed my expectation.
August 28, 2012
Rated 4 out of 5 by pwnyc Relaxing and comfortable
Stayed for 6 nights at this hotel. All facilities are great. Ate in the hotel at Steam n Spice - great food, great value. Worth a visit.
Mens spa area needs better ventilation and is a bit mouldy.
Room was excellent and bed comfortable.
Try to book a room with 'Club' benefits as it is worth it on a longer stay.
Location is a short walk to markets and main food and bar areas
September 25, 2012
Rated 5 out of 5 by Balibong couldn't be better
arrived early morning, staff as always tried their best to accommodate early arrival. Yet, they have exceed my expectation!!.. checked in at 9am!!.. what a wonderful treat.. I definitely will be there in couple weeks...
October 29, 2013
Rated 5 out of 5 by Pauline February 2013 stay
stayed 4 nights Feb 2013. Excellent hotel. Location very central. Wonderful choice of food, cooked to order, so very fresh. Rooms are lovely, all have sea view. Main notice that made our stay perfect - all the staff were happy to be helpful and all smiled and looked happy and were pleased to give time to talk to customers. Enjoyed our stay very much.
February 21, 2013
Rated 1 out of 5 by Anniversary50 Wonderful few days stay
The hotel lived up to all of our expectations: lovely facilities, great pool and surrounding area, beautiful breakfasts, wonderful food in all restaurants, great atmosphere, comfortable and spacious room and the hotel is directly across the road from the beautiful beach. Walking distance to various attractions, eateries, rest of gorgeous beach, etc.
March 5, 2013