Rated 5 out of 5 by liandi A helping hand
I cannot compliment the staff enough for the attention and help they gave us during our recent stay. I was unfortunately taken ill on my last two days and had to stay over another night- the staff offered us a room at discounted rate and late checkout, which was really appreciated. All the reception staff, Concierge, doormen & restaurant staff were solicitious and concerned and asked after my recovery several times- we were most pleased. The Hotel-provided driver picked us up and delivered us to the airport with care and safety and the concierge was very helpful in arranging taxis from the hotel to various destinations- interpreting our requirements to the drivers and greatly assisting us with travelling around town. We found the restaurant staff very helpful also, quick to respond and providing good service, particularly at the wonderful buffet- with food to suit all tastes. The happy hour cocktails were also appreciated and used several evenings!
October 7, 2014
Rated 4 out of 5 by Basilbob Not on the beach but still a lovley Hotel.
Room, perfect. - Inclusions, beautiful. - Pool, sensational. - Cooking Class, exceptional. - Staff, friendly, helpful, delightful, though a bit unsure and slow at times. - Food, unbelievable, just fantastic. - Spa, ok, not the best we have experienced, but it was nice. - Massages were more touch-feely than true deep tissue etc, even when requested. - Did not like the separate Male/Female whirlpool/Sauna, would have preferred to enjoy it with my wife and not some strange other guys, weird I thought. - Lastly, ignore the website photos, its not on the beach. and the beach is very ordinary. There is a busy road between the hotel and the beach. But, it is a great Hotel and we really enjoyed it. We had a junior suite and it was delightful and really comfortable. We enjoyed just relaxing and enjoying the Hotel.
October 15, 2014
Rated 5 out of 5 by GoBlues Relaxing, luxurious experience in Nha Trang
Our holiday in Sheraton Nha Trang met all our high expectations. Welcomed at the airport, our ride to the hotel introduced us to the beautiful scenery and people of Vietnam. Quickly checked in, we were taken to our light, airy beach view room. Decor and king size bed looked inviting. We were delighted with every aspect of our stay. Hotel restaurants, food, drinks, swimming pool, spa, massages and tours were excellent. The Vietnamese cuisine and cooking class were amazing but the best feature was the wonderful, friendly, attentive staff in every facet of the hotel's operation! Thank you.
September 15, 2014
Rated 5 out of 5 by DD28 Experience To Believe The Greatness Of This Property
When I stayed at this property for the 1st time, I thought it was too good to be true. Went there a 2nd time and they never failed to impress me. Went there for a 3rd time and with a large group - they were consistent with their excellent service. Personalized attention to each and everyone of us. There are too many nice things to say about this property. This property has moved up to the top 3 of my favorites. Felt like coming back all the time. Dedicated personnel and highly competent
September 14, 2014
Rated 5 out of 5 by Kurisu The best place to have your HOLIDAY!
On arrival you are treated like Kings & Queens!! The staff really do make your experience at the Sheraton Nha Trang!! We were staying in a Jr Suite overlooking the sea so spacious and clean. The bed was so comfortable I wanted to stay there all day long!! Breakfast was one of our favourite meals on our entire trip as they served freshly made Banh Mi !! The pool, spa, food and overall atmosphere really make this resort a special place!
Such a great Sheraton and Vietnam Experience!! Thank you Sheraton Nha Trang for giving us such a memorable trip!!
July 28, 2014
Rated 5 out of 5 by Sabaai Great hotel
Simply an excellent hotel with warm and friendly staff - especially at the dining area.
The food is great.
Actually, there was a major issue (irrecoverable) caused by a human error during my stay. However, everybody makes mistakes and I believe the important thing is the appropriate response to the situation. The hotel's response was efficient and accountable.
Often, true value surfaces when something goes wrong.
It's a great hotel.
August 5, 2014
Rated 5 out of 5 by Enviroking A Diamond in the Smooth - You Should Stay Here
Having been to Vietnam several times, but never to Nha Trang, I did not know what to expect from this growing (actually, exploding) city on the coast. Bringing my wife and three year old made me even a little more cautious. Well, the hotel and the staff exceeded even my high expectations. Mr Lan, the Rooms Director, assured and delivered on a suite upgrade, met us for check in, personally excorted me to find fresh milk for my daughter (even went out alone to get me refills once he saw what her desires were and we had run out), and checked in with us constantly to make sure that we were having a good trip. The rest of the staff were as excellent (Jakub in Food Service, all the women working in the Club and everyone at the restaurants and beaches proved to be well-trained additions to the hotel). In the words of the late Roger Ebert, I give this city, hotel and its staff an enthusiastic THUMBS UP!
July 24, 2014
Rated 5 out of 5 by Jo100 A brilliant family hotel, makes for a great holiday
Spent a week at the Sheraton Nha Trang in an executive suite room with the family (2A and 2C), it was fabulous. Room delightful, spacious and well thought out. Pool, restaurants and breakfast is great. Staff are very welcoming and helpful. Beach across the road is also great. The team of staff do all they can to make you feel welcome and assist you with any enquiry, including booking and recommending good restaurants. I highly recommend this hotel. I am a very regular traveller.
July 11, 2014