Rated 5 out of 5 by Kaiserschmarrn Great place to be
We had the luck to stay in the hotel for 6 nights. Wonderful hotel, spacious rooms, large pool and an outstanding service. Breakfast was superb, never had something like that before. But overall is the staff. Friedly, helpful and they read every wish from your eyes. Whatever/whenever! We will defenitly come back.
November 8, 2012
Rated 5 out of 5 by Manju Fabulous Staff and Resort
I was very lucky to have recently spent 8 gorgeous nights at the W Retreat and Spa. It is a beautiful property with fabulous staff and facilities and with an excellent location. You must not miss it!
November 6, 2012
Rated 5 out of 5 by LifetimeSPGFamily SUPERB STAY
We stayed there for a week and really enjoyed it. The location and design of the hotel are fantastic. Both the suites and the villas were spacious, modern, well designed, functional and practical with a lot of attention to detail (e.g. skyroof in bathroom).
The Spa was a wonderful experience in its own.
Above all, the staff/talent was always helpful and accomodating and we have not seen so many smiles in one week before...that tells it all.
November 6, 2012
Rated 5 out of 5 by thebear40 Whatever, Whenever....and they live up to their motto!
We recently had a short stay at The W and the service was beyond anything we've experienced anywhere else. Pool side staff could not do enough to assist us and the breakfast was the most outstanding I've ever had. The rooms were nice and comfortable, nothing too fancy, but it's definitely the small details that make this place worth returning to. Cocktails at the beach bar for sunset should not be missed (even though they're not cheap for Bali standards) and the funky, relaxed vibe made it very hard for us to leave the hotel at all. We can't wait to return next year!!
November 6, 2012
Rated 5 out of 5 by Donut144 Amazing Property... Amazing Service
Can't fault the friendliness and service of all of the staff at our recent stay.
The 1 bed villa we had was great and will definitely come back.
November 2, 2012
Rated 5 out of 5 by jedfau this hotel has outstanding service and friendly staff
One of the best resort hotel i ever stayed.
November 1, 2012
Rated 5 out of 5 by DennisP Simply the best!
We liked it so much last year, we came back again. Amazing hotel, great setting, and most of all great people (talent)! They make you feel comfortable with their unmatched hospitality. We were upgraded to a Marvelous Suite and my son to an Ocean Facing Retreat. From Craig (General Manager), Nanik (SPG Manager), to the employees, especially Dika at the W Lounge, the service and friendliness is very much appreciated. Strongly suggest that everyone give the W at Semniyak a visit...you will keep on returning!!
October 8, 2012
Rated 5 out of 5 by Liena A fabulous hotel with friendly staffs
The hotel has a wonderful, fabulous design. The hotel also use the high quality in all amenities. The hotel serve a good quality also in food.
all of the staff are very friendly and helpful.
September 20, 2012
Rated 5 out of 5 by DrGT Good Times
Location was perfect to either walk on the beach or down the street towards a slew of local restaurants and shops. The grounds and facility are quite unique and was a pleasure to wander through. The staff/talent not only is very helpful, but are more than willing to go out of their way for the guests.
September 17, 2012
Rated 5 out of 5 by Brentceoxo Best service by far!
I felt as if every member of the service team was at my beck and call. I never lifted a finger for anything. I was expecting an upgrade, however, seeing that the W is an all suite (retreat) hotel, I understand. The room was amazing, with retractable skylight shades in the bathroom. The food at the restaurants was phenomenal as well, including the service. Happy hour specials with live entertainment was so enjoyable. Such a beautiful property and staff. Terima Kasih!!
September 15, 2012
Rated 5 out of 5 by Herman3 Great experience
Stayed 6 nights in a villa., a wonderfully experience
The staf is excellent anticipating every need,
We had a slight technical mishap, beyond the control of management, but we were very quickly upgraded to an even bigger villa
A great experience
September 14, 2012
Rated 5 out of 5 by Mils Obsessed with The W!!
Most amazing holiday experience ever. If you want top notch service, the most accommodating staff you can find, facilities that make your jaw drop, a view only dreams can imagine and a 24/7 vibe that is sexy and cool, stay at The W! I am now officially obsessed with The W and plan to organize all of my future holidays around their hotels world wide!
September 9, 2012
Rated 5 out of 5 by Nyin Great place, great features, great pink sofas!
I love how you design the lobby, full of my fave pink colour.. I love how the lamps changed colour at the bar.. Great pool, cozy bed near the beach.. I love my villa so much, the design of the rooms, bath rooms, gazebo and offcourse the private pool.
August 27, 2012
Rated 5 out of 5 by 3AMIGOES LOVE THIS HOTEL
Very very beautiful hotel. Staff are ever so friendly and helpful. Its Amazing & location is convenient. Will definetely come back again. Only thing is the Spa is
August 23, 2012
Rated 5 out of 5 by charly outstanding service
We spent our last night in bali in this hotel with my girlfriend, it was impressive.
I do travel a lot, stayed in plenty of great hotel, but i can't remember any hotel matching this level of service and staff kindness.
May be the service in some others hotel I went was better, but the way the staff is taking care of you, anticipate your need, and smile at you, make it just better at the end.
looking forward to come back and probably spend more time this time.
July 28, 2012
Rated 5 out of 5 by Ivyandnicole Awesome stay..
Had been staying for 3 nights with my friend, and everything is perfect! Friendly and smiley staffs, great facilities around and experienced the best class SPG service i.e. upgrade, breakfast. Beyond my expectation, W helped us to get back our lost mobile on taxi. We really appreciate all the effort.
July 19, 2012
Rated 4 out of 5 by cher999 One flaw
We enjoyed our 4 days at the W, but one flaw let down the whole experience. Several people who were not staying at the W walked off the beach, were given towels by hotel staff and utilized the beachfront bales and pool. We overheard some of the conversations and it was clear that staff were happy to assist them. Why pay the tariff charged by the hotel when you can stay somewhere much cheaper nearby and just use the W facilities ???
July 1, 2012
Rated 5 out of 5 by sbcalifornia Truly Amazing
Just returned from an 8 night stay at the W Hotel Seminyak. The hotel is simply incredible and the staff (talent) is exceptional. The rooms are impressive, very spacious and the bathroom is luxurious. I stayed in a garden view room for one night & an ocean-front room for the remaining nights. I would definitely recommend staying in the ocean-front room – it is well worth it to wake up to that view every morning. Breakfast at Fire is very good. They have a nice selection of food and choosing your own coffee cup upon arrival is a fun concept. The hotel is in a great location - very close to fantastic restaurants and shopping. I wouldn’t stay anywhere else.
June 27, 2012
Rated 5 out of 5 by Anji My holiday in Bali
W retreat and spa,Bali is not just a hotel its a heavenly experience.When i think of my holiday in Bali,all i can recollect is the W property which is so magnificent and exceeded my every expectation,enhancing my holiday to a level i cant begin to explain.Staying at the W,Bali has been one of my life's best holidays.I cannot wait to be in that paradise like property again.The location of W is really a heaven on earth kind of experience.It is simply MAGICAL !
June 24, 2012
Rated 5 out of 5 by Dina23 How can i stay at other hotels now that i'Ve tried W in bali
I am from jakarta and this is our 2nd time staying at W with ur 2yo daughter.
Once you entered thr hotrl property you'll be saying many WOWs as we have experienced many over expectation moments.
The design of lobby, woo bar, rooms are incredible, you can sit anywehre you like and feel the same Wow atmosphere.
Last stay was a little lenghty as welcomne desk on had 2 staffs and it was high season. We got upgraded to a skylight, the staff didnt specifically mentionedit to us so i wasnot sure if it was because i am the spg member or simply the room requested was not available
Once you are in the rrom, another Wow! Spacious, smells so nice, bathrooms sre to die for, bliss products are something worth to use and use and use
Pool, spacious island shape, many beachchairs to use,, the staffs are quick to assist us as well
Woo bar, another wow! Drinks are really good! Followed by beautful sunset by the pool
Breakfast, on of the best bfast experience in 5 star hotel, i don't know how the staff did it, serving socmany guests with so much attention, able to recognize our from previous stay (thank you kian, ussy and another lady serving us inside)
We stayed both times away from the woo bar, to avoid the noise at night, it was garden view and ocean glimpse, both gave us the peaceful night needed
The only drawbacks for us was minor, i forgot to bring my child'S cutlery and plastic cups, the hotel does not have one even if y ordered from the kids menu, fire restaurant had limited plastic cups so if you dont come early it's probably gonna be used already.
Now, i am going to arrange for another future stay in W this year, i trust my stay will be even better thanks to very dedicated hard work team
June 23, 2012
Rated 5 out of 5 by theonlykarin W Retreat is truly a Retreat!
I was taking a blink-of-an-eye retreat at the weekend where I chose to stay at W. What I expected before all were just above my expectations. I felt so refreshed after stayed at W. Truly a retreat for me as I can enjoy the gym, whirlpool, sauna, steam room for 24 hours! Plus I got free 15 minutes massage at the spa (and it is also 24 hours)
Entering the room, I felt at home. The music welcomed us and it made the room cozier. My eyes can't stop looking at all the amenities, the bed room, the bath room, and the design interior. Completely WOW!
The lobby atmosphere is complete with many varieties of sofa to sit on while enjoying the sea breeze and Petitenget beach.
I have breakfast at starfish Bloo and it was all great. Love the juice varieties, fruit cocktail and sashimi. Too bad they don't have salmon sashimi, and black olives to complete the salad. Moreover, the dim sum is awful.
The Woobar is great, the wine choices is the finest. However a bit inconvenient with the renovation. Sure the renovation is for the better service.
Love the swimming pool design, really implemented the typical traditional Balinese rice field structure. The sofa around the swimming pool just make it more enjoyable. The lips pillow is cute!
The staff were all lovely and warm.
After whole days and month of work, taking weekend at W is totally a retreat for me. I can do my work after with refreshed mind and body.
Never regret to stay at W and would be back soon to take another retreat.
Thanks a lot W! Really W2Go!
May 30, 2012
Rated 5 out of 5 by deweesev Would not stay anywhere else
My girlfriend and I just got back from a two-week stay at the W Retreat and Spa Bali. We had a great holiday in Bali and for a large part because of the W. Even before arriving at the Retreat, we had a very pleasant experience with the staff. E.g. after completing my reservation, I was contacted by one of the reservation agents to offer VIP immigration service and an airport pick-up (both I would highly recommend).
After a short drive from the airport we entered the Retreat’s half a mile long driveway that I would call epic to say the least (if you want to exit the Retreat by foot to explore Seminyak, make sure to grab a buggy from the lobby to the main gate). SPG recognition is good at this property, as we were automatically upgraded upon check-in.
During the first part of our holiday we stayed in a Spectacular Ocean Glimpse room. Everyone should know that all rooms (excluding the marvelous and wow suites) within the retreat are the same, however, they differ in view. As you enter the room, the first thing you notice is the bathroom that is to die for. Make sure you request a room on a floor that has the skylights in the shower. The room was very spacious and beautifully decorated and really felt like a home away from home. The only drawback on the Ocean Glimpse rooms is the construction that is going on. You can see and hear the waves from your balcony, however, your eye will also catch the attention of the construction. So if it is ocean views you appreciate, make sure to get an ocean facing room.
Breakfast at Fire is simply put the best buffet breakfast that we ever had experienced. Not just the food is delicious, the staff is very attentive as well. The breakfast host remembered our names and room number. Also, the waiters remembered what our favorite food was and asked if we wanted to order the same thing again.
The pool area at WET is a good place to bask in the sun, with plenty of sunbeds available and attentive staff to order drinks or lunch. The sea in Seminyak can get quit rough so it isn’t allowed to swim in it, however we very much enjoyed watching the waves roll in. One of the Retreat’s dining venues, Starfish Bloo, overlooks the beach and pool area and is a great place to eat if you’re in to seafood. Gym facilities are great as well, so is the spa. One thing I love about W hotels is the cozy chill out spots that you can find throughout the entire hotel, and this property is no different. The WooBar is an architectural masterpiece and a good place to have cocktails and enjoy warm Balinese evenings. For our tours trough Bali, we both used taxi’s and hotel cars. For the longer trips I would advise using a hotel car, for a quick stop around the block grab a cab, as they cost next to nothing.
We upgraded to a Villa for the last couple of days during our stay. The Villa’s are breathtaking and ideal if you value privacy and tranquility. The only drawback was that we found the water pressure to be very low. I’ve read a lot about the paths surrounding the villa’s to be uncomfortable to walk on, which is true, that’s way there is 24 hour valet service. Just dial whatever/whenever and there will be a buggy ready to pick you up within 10 minutes.
Overall, it has been a very pleasant experience to stay at the W Bali. Had a chance to speak to the GM just before we were about to leave and seemed like a nice person. We noticed that the GM was walking around the property almost 24/7 making sure everything was perfect and setting the right example for the staff.
As I struggled for a long time to decide which room to book, I would advise the following. If you value ocean view, go for the ocean facing rooms and not the ocean glimpse rooms. If it privacy you value, go for the Villa, as they are about the same price.
We would like to thank the whole staff for making our stay so pleasant.
May 23, 2012
Rated 5 out of 5 by servicesnob Wonderful Stay at the W Seminyak
My husband and I recently spent 6 nights at the W Seminyak & Spa and I could not have nicer things to say about our experience. From the minute we walked into the lovely open-air lobby, we were impressed with the facilities and management of the property. Most memorable of all was the warmth and professionalism of the staff. Almost every single person we interacted with during our week long stay was warm, friendly, respectful and seemed to take pride in their work. The service level provided by the staff at the W Seminyak should really set an example for other W properties around the world. We especially enjoyed the daily breakfast at Fire and the attentiveness of the staff during all of our meals. The concierge (especially Ms. Sari!) & check-in attendant (Ms. Angela) were helpful, attentive and went the extra mile to always remember my husband and I by name. Thank you to the management & staff of this property for a memorable stay - keep up the good work !
May 11, 2012
Rated 4 out of 5 by Lars Bali Bliss
Had another great stay at the W Bali. After our first visit in July last year, we decided to come back again in May this year for my wife's birthday. We love the pool and bar area. Great service and great cocktails. Very nice and friendly staff. Fantastic breakfast at the FIRE. Room good and comfortable. Great bathroom. Cake and balloons in the room on arrival made it special for my wife.
Check in and check out too slow. No SPG Gold recognition. Needs improvement. But we will be back!
May 10, 2012
Rated 4 out of 5 by Azrein Great Place to Stay
Stayed in Villa 11 for my last stay. Really big pool and big room. Very quiet and peacefull the perfect place to relax and just do nothing. Would definitely come back and stay in the villas again or perhaps I would try the beach view rooms for a change. If the rates do not go up will definitely stay longer for my next trip in Bali. The airconditioner of the villa should perhaps be upgraded as it would be nice to have the option of the room to be cooler than what I had during my stay.
I had the buffet breakfast at both outlets of the hotel. The spread is quite good and tasty. The only drawback to me was the service, as it was not attentive enough.
Woo bar was a relaxing place by the beach, had a good breeze and totally a good place to chill out.
All in a good stay and will come back again soon.
May 5, 2012
Rated 5 out of 5 by Jimbeam86 Excellent hotel amenities
A really good hotel to rest and relax. Food in Fire, atmosphere and drinks at Woobar, Lounging at the lounge area. Everything is so exclusive and special for me and my partner. It's just like a "private world" the moment you enter. Every staff (from the security at the entrance, to the reception staff, to the restaurant staff, etc) were so polite and welcoming. I would strongly recommend this hotel for everyone. =)
April 4, 2012
Rated 5 out of 5 by NoraKev There is not much I can fault!
Everything about this place from the moment you step out of the vehicle you came in is captivating and magical. From the design to the staff's friendliness to the sound of the waves as you dine at Starfish Bloo, you will be transported to a slight taste of utopia. The rooms are furnished and equipped with everything you could possibly need and if it isn't, the staff are just a phone call away. The pool has ample relaxation spots and although the sea gets a little rough and you can't swim in it, being in it's presence is enough. I visited in July and got engaged at Pura Batu Balong. One year on, and I will be coming back this July to bask in a little piece of heaven. 'Good job' just doesn't cut it, W. You far exceeded my expectation.
March 25, 2012
Rated 5 out of 5 by awesome The very best Bali experience
This is a beautiful hotel with very friendly talents.
We traveled as a family and we were very impressed with unparalleled service displayed by the talents at the front office, Whatever/Whenever, Fire, Starfish Bloo, AWAY Spa & the poolside.
Highly recommended to those who look for enjoyable & memorable family holidays in Bali.
As for us, we'll be back again.
March 23, 2012
Rated 5 out of 5 by DKTH Great Hotel - Friendly & Service minded Staff
Wonderfull place with "Smilling & Service minded" Staff everywhere.
WOW Firework show at the 1 year anniversary.
Special Thanks to Nanik & What Ever When Ever & Breakfast Team.
March 16, 2012
Rated 4 out of 5 by Natssant WOW but tried a bit too much to be cool
Stayed 2 nights in Dec 2011, overall experience is WOW but look like they tried a bit too much to be cool. The resort looked busy and crowd at all time including the pool and beach it wasn't quite a relaxing. The staff are nice but not as good as the other Starwood properties. The best thing about this resort was food, everything was very very amazing!!! We ate at Fire restaurant for both breakfast and dinner.
As a GOLD member at that time. The check-in staff seemed not noticed and didn't gave me the preferred room. She wasn't event put my key card in the Gold Card holder.
March 12, 2012