Rated 5 out of 5 by FJK2014 FJK2014
We came across the W Hotel on a web based booking site and felt that from the description it met our overall guidelines of what we are looking for when going on Holidays. I can confirm that both my Wife and I where very happy with our selection as the W ticked all the boxes.
March 1, 2014
Rated 5 out of 5 by rcg3j Staff take this place from great to world-class
This is a great property in a fantastic setting, with absolutely world-class service. The facilities and the location are amazing, but I have to say that the staff really set the tone for this place. Everyone from the valets to reception to waitstaff to housekeeping are incredibly pleasant and helpful. The little things are clearly made a priority and it all adds up to a great experience. The staff have found a great balance between casual, friendly engagement and attentive service.
My only complaint is quite small in the grander scheme, but was a daily annoyance. I may have just been unaware, but it seemed that there wasn't any reasonably priced drinking water available throughout the hotel. At the pool, lounge, and other areas, the only drinking water available is high-priced Balinese or imported spring water (~USD8.5 for a 750ml after tax and service charge). Given the heat, it seems only reasonable to offer a standard bottle of purified water at a reasonable price for those that don't wish to spend more on the 'luxury water' option.
That aside, I can't say enough positive things about this place. The food is excellent, the pool is amazing, the rooms are beautiful, and the staff really do make it something special. I hope the GM appreciates what great people s/he has.
I've stayed in SPG properties through North America and Asia, and this one is among the very best bar-none.
February 4, 2014
Rated 5 out of 5 by Maria50 This hotel is Fabulous!
The hotel is beautiful, very fresh, cool and trendy. The rooms are great also, spacious and confortables. The staff was AMAZING! They were all EXTREMELY attentive, always on hand, super polite and had always a smile on their faces. They made me feel like royalty. Every single detail was taken care off. The only 2 negatives things were that one, the beach was not for swimming or relaxing in a chair beacuse the sea was very violent, had rough currents and the sand was dark and very dirty. So, if you are looking forward to enyoing the beach, this is not an hotel for you. The second negative aspect were the elevators beacuase even though they are beautiful and always smelled deliciously, they don't have AC so, it always felt very hot and claustrophbic.
February 20, 2014
Rated 5 out of 5 by H7S8 Makes you wanna come back again.
Everything about the hotel was amazing. I stayed for 4 nights at Marvelous 1 bedroom villa.
-Entrance. That decent distance from the roadside to the lobby has a long stretched of natural green canopy that make you feel that your hotel is well situated & reserved.
-Security is well maintained right from the very entrance. Every vehicle checked strictly but greeted with a very warm welcome.
-Lobby has very beautiful design features. (even the high ceilings have hand painted designs!) You will be impressed!
-Theres a buggy that can send you anywhere within the hotel premises. Free!
-Housekeeping is really good. i had my room clean twice thru my stay & they were consistent. Even the outdoor deck was mopped dry because it was raining the night before on both occasion .
-Food. I had Breakfast buffet every morning at Starfish Bloo. & they had a great spread of western & asian varieties. But personally felt that asian food could have tasted better. Didn't tried the other restaurants in the hotel cause wanted to try 'roadside' food.
-Smile. Thats 1 thing that will certainly make your day everyday. Because every staff you see will greet you with a smile & will ask hows your day today. From waitresses to reception, concierge to housekeeping attendants. Impressive.
Highly recommended. Well Done W Retreat Bali!
February 25, 2014
Rated 5 out of 5 by ConditionOne Best W property there is!
This resort gets it. I’m not a resort person, but I was blown away from the second I stepped foot on the property. You can tell that this property pays attention to every detail. From food presentation (my cup of tea came with mini-muffins), to the service. Everybody always is smiling and helpful, with many of the staff remembering my name.
I booked a garden view room on points, and upgraded via cash to a one bedroom villa. The villa doesn’t disappoint. It’s spacious and private. A negative is that people can pipe music outdoors. So you can easily have neighbors who are playing loud music during the day or night. Also, for some reason, it takes several minutes to get hot water in the shower (there’s a little tag on it that says that it can take up to 2 minutes). There was one period of time during the afternoon where I couldn’t get hot water at all.
The hotel offers an airport transfer service for $23 each way. When I was picked up, I was told that my car was “upgraded” to a BMW X5 as a Platinum member. The villas have their own private reception area. Platinums are forced to choose between 500 points or full breakfast as their amenity. If you choose breakfast, you can go to either Starfish Bloo or Fire. I ate at Starfish, and it was an excellent buffet with a variety of selections including sushi, as well as an a la carte menu. Food is different each day, which is really nice. Service is fantastic – the staff remembered my name each morning. And at one point, even brought some chocolates to my table for being a Platinum member!
While checking in, a manager introduced himself to me, along with an assistant. The resort was larger than I expected, and the assistant offered to give me a tour of the property. It was really helpful and insightful. For instance, I wouldn’t have known that the “Ice” section of the hotel is more relaxed and chill, compared to the “Fire” section which is more of a party scene. I also would have missed the W lounge (open to all; not an executive lounge).
The assistant also stressed that their focus is on SPG Golds and Platinums. He mentioned that they can get up to 15 Suite Night Award requests a day, so juggling everything can get a bit dicey. But they will do their best to at least upgrade their elites to the top floor (with the sun roof) facing the ocean.
The food at the hotel is excellent, but prices are on par with that in the US. The spa offers 90 minute massages for about $85. The gym is a bit small, and is open 24/7.
Taxis into town are IDR 30K minimum, and if you would like to book a private car via the hotel for a day trip, it’s $15/hour. The concierge was really helpful in suggesting a day trip itinerary.
There’s not much to do in the surrounding area. There are some restaurants within walking distance, and there’s an ATM by the entrance of the hotel. After one day, I was impressed enough that I’ve already made another booking here!
January 22, 2014
Rated 5 out of 5 by lucyang00 Absolutely exceeded my expectations
Everything was wonderful at the hotel, from the moment check in started the staff were delightful, friendly and more than happy to help with any specialised requirements during our stay. The only downside to it was the car forgot to pick us up from the airport - that was a bad way to start the holiday but the hotel more than made up for this mistake in other ways and so we have put that incident behind us. Highly recommend staying here, you will not be disappointed.
January 20, 2014
Rated 5 out of 5 by deweesev Would not stay anywhere else
My girlfriend and I just got back from a two-week stay at the W Retreat and Spa Bali. We had a great holiday in Bali and for a large part because of the W. Even before arriving at the Retreat, we had a very pleasant experience with the staff. E.g. after completing my reservation, I was contacted by one of the reservation agents to offer VIP immigration service and an airport pick-up (both I would highly recommend).
After a short drive from the airport we entered the Retreat’s half a mile long driveway that I would call epic to say the least (if you want to exit the Retreat by foot to explore Seminyak, make sure to grab a buggy from the lobby to the main gate). SPG recognition is good at this property, as we were automatically upgraded upon check-in.
During the first part of our holiday we stayed in a Spectacular Ocean Glimpse room. Everyone should know that all rooms (excluding the marvelous and wow suites) within the retreat are the same, however, they differ in view. As you enter the room, the first thing you notice is the bathroom that is to die for. Make sure you request a room on a floor that has the skylights in the shower. The room was very spacious and beautifully decorated and really felt like a home away from home. The only drawback on the Ocean Glimpse rooms is the construction that is going on. You can see and hear the waves from your balcony, however, your eye will also catch the attention of the construction. So if it is ocean views you appreciate, make sure to get an ocean facing room.
Breakfast at Fire is simply put the best buffet breakfast that we ever had experienced. Not just the food is delicious, the staff is very attentive as well. The breakfast host remembered our names and room number. Also, the waiters remembered what our favorite food was and asked if we wanted to order the same thing again.
The pool area at WET is a good place to bask in the sun, with plenty of sunbeds available and attentive staff to order drinks or lunch. The sea in Seminyak can get quit rough so it isn’t allowed to swim in it, however we very much enjoyed watching the waves roll in. One of the Retreat’s dining venues, Starfish Bloo, overlooks the beach and pool area and is a great place to eat if you’re in to seafood. Gym facilities are great as well, so is the spa. One thing I love about W hotels is the cozy chill out spots that you can find throughout the entire hotel, and this property is no different. The WooBar is an architectural masterpiece and a good place to have cocktails and enjoy warm Balinese evenings. For our tours trough Bali, we both used taxi’s and hotel cars. For the longer trips I would advise using a hotel car, for a quick stop around the block grab a cab, as they cost next to nothing.
We upgraded to a Villa for the last couple of days during our stay. The Villa’s are breathtaking and ideal if you value privacy and tranquility. The only drawback was that we found the water pressure to be very low. I’ve read a lot about the paths surrounding the villa’s to be uncomfortable to walk on, which is true, that’s way there is 24 hour valet service. Just dial whatever/whenever and there will be a buggy ready to pick you up within 10 minutes.
Overall, it has been a very pleasant experience to stay at the W Bali. Had a chance to speak to the GM just before we were about to leave and seemed like a nice person. We noticed that the GM was walking around the property almost 24/7 making sure everything was perfect and setting the right example for the staff.
As I struggled for a long time to decide which room to book, I would advise the following. If you value ocean view, go for the ocean facing rooms and not the ocean glimpse rooms. If it privacy you value, go for the Villa, as they are about the same price.
We would like to thank the whole staff for making our stay so pleasant.
May 23, 2012
Rated 4 out of 5 by Afamilyofthree A special treat in Seminyak
This was our first time in W Bali although not our first at a W so we knew what to expect. From our arrival to our departure, the staff were warm and courteous. The room was super spacious for my husband, my 4-yr-old and I and we all loved waking up to the view and falling asleep to the waves. The sliding door to separate the bathroom area and the bedroom was much appreciated but the toilet could have done with some sort of ventilation (or provision of some air freshener). An iPod player was provided but connection was haphazard. With our young daughter in tow, we spent a lot of time by the pool which she loved as well as all the little treats that came by from time to time. I was very impressed with the 24-hour spa and the treatments were first class. Seminyak was our last stop on our holiday and of all the hotels we stayed at during our stay in Bali, the W was the only establishment which did not provide a free shuttle service to the main shopping areas.
February 8, 2014